Feb 18, 2015, 5:57 pm
Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
Cartera website: http://www.cartera.com
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
- A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
- Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- Giftcards.com has had various limits over the years, and it was always by calendar month.
- Some data points show the $2,000 monthly limit is not always enforced. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- In 2022, larger orders track more slowly, and you may need to wait a full month to see miles. Strong advice from the thread is to make multiple small purchases (say under $300) rather than large ones to avoid the dreaded "manual review"
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues (archive)
Jul 12, 2022, 1:05 pm
#1186
FlyerTalk Evangelist
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA EXP | Marriott Bonvoy Titanium| Hyatt Globalist
Posts: 11,246
I recently bought 2 in 1 transaction and while it tracked back to the site, it's still stuck
Jul 12, 2022, 3:42 pm
#1188
Join Date: Aug 2017
Location: Stilllwater OK (SWO)
Programs: AAdvantage ExecPlat, World of Hyatt Globalist, plain "member" of Marriott, IHG, enterprise, etc.
Posts: 1,848
Well, this is disappointing.
Had an order on Overstock.com back in May that never posted, and the result of the 'investigation' came back as follows:
" I am following up with you today regarding your order inquiry for Overstock.com.
The merchant has concluded the research on this transaction and has notified us that this order is not eligible for rewards.
Merchants pay commissions to us and we convert that commission into rewards that we credit to your account. The merchant has indicated that the commission for Order # ####### was payable to another party outside of our network.
How can this happen?
• Clicking on another shopping link to price compare, search for discounts/coupons, or a simple product search can result in a last click not being attributed to your account.
• Using discounts not offered on the shopping site, or discounts in mailers, or with credit card offers.
• Please check any other award/loyalty programs that you or your household members may belong to. It is possible that the commission could have been awarded to that account if that account was not properly logged out at the time of purchase, or cookies could still be active from that account at the time of purchase.
We appreciate your understanding regarding this matter."
I think this was supposed to be like 4,000 points, and not sure how one of the bullet points would have happened.
Had an order on Overstock.com back in May that never posted, and the result of the 'investigation' came back as follows:
" I am following up with you today regarding your order inquiry for Overstock.com.
The merchant has concluded the research on this transaction and has notified us that this order is not eligible for rewards.
Merchants pay commissions to us and we convert that commission into rewards that we credit to your account. The merchant has indicated that the commission for Order # ####### was payable to another party outside of our network.
How can this happen?
• Clicking on another shopping link to price compare, search for discounts/coupons, or a simple product search can result in a last click not being attributed to your account.
• Using discounts not offered on the shopping site, or discounts in mailers, or with credit card offers.
• Please check any other award/loyalty programs that you or your household members may belong to. It is possible that the commission could have been awarded to that account if that account was not properly logged out at the time of purchase, or cookies could still be active from that account at the time of purchase.
We appreciate your understanding regarding this matter."
I think this was supposed to be like 4,000 points, and not sure how one of the bullet points would have happened.
Jul 12, 2022, 6:34 pm
#1189
FlyerTalk Evangelist
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 35,388
Well, this is disappointing.
Had an order on Overstock.com back in May that never posted, and the result of the 'investigation' came back as follows:
" I am following up with you today regarding your order inquiry for Overstock.com.
The merchant has concluded the research on this transaction and has notified us that this order is not eligible for rewards.
Merchants pay commissions to us and we convert that commission into rewards that we credit to your account. The merchant has indicated that the commission for Order # ####### was payable to another party outside of our network.
How can this happen?
• Clicking on another shopping link to price compare, search for discounts/coupons, or a simple product search can result in a last click not being attributed to your account.
• Using discounts not offered on the shopping site, or discounts in mailers, or with credit card offers.
• Please check any other award/loyalty programs that you or your household members may belong to. It is possible that the commission could have been awarded to that account if that account was not properly logged out at the time of purchase, or cookies could still be active from that account at the time of purchase.
We appreciate your understanding regarding this matter."
I think this was supposed to be like 4,000 points, and not sure how one of the bullet points would have happened.
Had an order on Overstock.com back in May that never posted, and the result of the 'investigation' came back as follows:
" I am following up with you today regarding your order inquiry for Overstock.com.
The merchant has concluded the research on this transaction and has notified us that this order is not eligible for rewards.
Merchants pay commissions to us and we convert that commission into rewards that we credit to your account. The merchant has indicated that the commission for Order # ####### was payable to another party outside of our network.
How can this happen?
• Clicking on another shopping link to price compare, search for discounts/coupons, or a simple product search can result in a last click not being attributed to your account.
• Using discounts not offered on the shopping site, or discounts in mailers, or with credit card offers.
• Please check any other award/loyalty programs that you or your household members may belong to. It is possible that the commission could have been awarded to that account if that account was not properly logged out at the time of purchase, or cookies could still be active from that account at the time of purchase.
We appreciate your understanding regarding this matter."
I think this was supposed to be like 4,000 points, and not sure how one of the bullet points would have happened.
Jul 12, 2022, 6:45 pm
#1190
Join Date: Jul 2015
Location: LA
Programs: AA Plat Pro, SPG/Marriott Titanium, Hilton Gold
Posts: 4,192
I’ve uninstalled adblocker for the browser (MS Edge) because I read that could block tracking but I’m still not receiving any LP or miles. I don’t get any emails from AAdvantageshopping even though the green checkmark is on the button when I check out of the store.
None of my transactions show up on the portal. I’ve tried using safari today too, and nothing. Any ideas on how to fix?
None of my transactions show up on the portal. I’ve tried using safari today too, and nothing. Any ideas on how to fix?
Jul 13, 2022, 9:25 am
#1191
Join Date: May 2008
Location: PHL (kinda, no airport is really close)
Programs: AA Exp, but not sure for how long. Enterprise Platinum woo-hoo!
Posts: 4,550
I’ve uninstalled adblocker for the browser (MS Edge) because I read that could block tracking but I’m still not receiving any LP or miles. I don’t get any emails from AAdvantageshopping even though the green checkmark is on the button when I check out of the store.
None of my transactions show up on the portal. I’ve tried using safari today too, and nothing. Any ideas on how to fix?
None of my transactions show up on the portal. I’ve tried using safari today too, and nothing. Any ideas on how to fix?
However for future transactions, there is a browser extension you can install that will detect when a website offers miles. Be sure to press that before shopping. I've had that work also on Walmart and Sam's Club, places I shop rarely but sometimes and that I'd never have thought as a source of miles/LP's.
Jul 13, 2022, 9:34 am
#1192
Join Date: Dec 2004
Posts: 7,903
Browser extension here. There's also a small chance anti-virus software will block tracking, but in that case you'd probably notice immediately because the store page might not load at all.
Jul 13, 2022, 9:39 am
#1193
Join Date: Apr 2022
Location: ATL
Programs: AA EXP
Posts: 113
Interestingly enough, you are correct. Just had my 5 cancelled orders post to my aa account this morning. I'm sure the RMs will be clawed back but happy to keep the LPs!
Jul 13, 2022, 1:16 pm
#1194
Join Date: Nov 2000
Location: Boston, MA
Programs: UA 1K 3MM Lifetime, AA PlatPro,Marriott Titanium Elite Lifetime, Hyatt Globalist
Posts: 741
I had a similar issue yesterday with fraud protection immediately canceling my Gift Cards orders. There was no phone prompt that I could find for dial in support. I used the online form under "Contact Us" to submit the issue / complaint. They replied today that the case is resolved. I am able to make purchases once again.
Jul 13, 2022, 2:22 pm
#1195
Join Date: Apr 2022
Location: ATL
Programs: AA EXP
Posts: 113
I had a similar issue yesterday with fraud protection immediately canceling my Gift Cards orders. There was no phone prompt that I could find for dial in support. I used the online form under "Contact Us" to submit the issue / complaint. They replied today that the case is resolved. I am able to make purchases once again.
We would like to inform you that your order was canceled. Our top priority is the satisfaction and security of our customers, this is why we kindly ask you to consider the following:
Like other companies, GiftCards.com is unable to share any details of its fraud screening approach with any customers who have had their orders rejected. We understand it is frustrating that the reason for the security flag cannot be disclosed, however; no one other than our compliance department has access to your personal information. While we are comfortable with the accuracy of our process, we realize that no screening process is perfect, and sometimes good people may be impacted.
Like other companies, GiftCards.com is unable to share any details of its fraud screening approach with any customers who have had their orders rejected. We understand it is frustrating that the reason for the security flag cannot be disclosed, however; no one other than our compliance department has access to your personal information. While we are comfortable with the accuracy of our process, we realize that no screening process is perfect, and sometimes good people may be impacted.
Jul 15, 2022, 2:45 pm
#1196
Suspended
Join Date: Feb 2022
Posts: 230
Lawyers of flyertalk, winc wine has a offer right now for 1500 LPs for $25. It doesn’t have any of the language about only 1 valid for Loyalty number (all it says is valid for new subscriptions not existing) can I purchase as many as I want and get EXP for $3300?
Jul 15, 2022, 2:52 pm
#1197
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
How far are you willing to go? You file a ticket and don't get your miles... then what? Will you complain to AA? File a complaint with your state AG? File a suit in SCC?
Is the risk worth it to you?
Jul 15, 2022, 3:09 pm
#1198
Suspended
Join Date: Feb 2022
Posts: 230
You can certainly try. It might just post automatically... or it might not.
How far are you willing to go? You file a ticket and don't get your miles... then what? Will you complain to AA? File a complaint with your state AG? File a suit in SCC?
Is the risk worth it to you?
How far are you willing to go? You file a ticket and don't get your miles... then what? Will you complain to AA? File a complaint with your state AG? File a suit in SCC?
Is the risk worth it to you?
Jul 15, 2022, 3:15 pm
#1199
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Based on reports someone else utilized this twice and it posted both times, I am more worried if I do this 130 times AA will come and claw back the miles. I was looking for advice from people who read TaCs all the time and if im missing anything- here are the full terms "Please note these terms & conditions: Eligible on new subscription only. Not eligible on purchases made with coupon or discount codes that are not found on this site. Not eligible on gift cards, gift certificates or any other similar cash equivalents. Purchases made with a gift card may be ineligible."
If the merchant pays Cartera, Cartera will pay AA and you will get your miles.
If there's a clawback, it will be the merchant refusing to pay Cartera (possibly when they do an audit at the end of the month or quarter or whatever). Cartera will then not pay AA (or make a negative adjustment if they already paid) and AA will deduct the miles from your account.
This happened to me once (it was a correction in their part -- they gave me too many miles initially). I actually kept my LP, but that's clearly a glitch and will presumably be fixed eventually.
The only right answer here is that nobody knows what will happen.
Jul 15, 2022, 6:08 pm
#1200
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,666
From what I briefly saw it looks like it will be only 1500 LPs once. I didn't see any evidence suggesting you will get more than that.