Feb 18, 15, 6:57 pm
Last edit by: Prospero
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
Cartera website: http://www.cartera.com
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
- A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
- Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- Giftcards.com has had various limits over the years, and it was always by calendar month.
- Some data points show the $2,000 monthly limit is not always enforced. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- In 2022, larger orders track more slowly, and you may need to wait a full month to see miles. Strong advice from the thread is to make multiple small purchases (say under $300) rather than large ones to avoid the dreaded "manual review"
AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues
Aug 13, 15, 12:41 am
#106
Join Date: Sep 2012
Posts: 4,429
I recently purchased a purse for my GF through the Saks.com portal. The product came and was not what it looked like in the pictures. After speaking with saks reps on the phone who agreed that it was not the same they said we can exchange it in store. While at the store she exchanged it for what she wanted. The manager and sales reps stated that we would still keep our portal points. Well a few days later it was reversed. How do I remedy this. It was over 29k worth of points and one of the deciding factor I purchasing from saks.com was that I would earn more points than at Neiman Marcus or Other stores. I'm really upset because that is a large amount of points. Thanks for any help!
BTW, how long after Saks purchase did you get the miles?
Aug 14, 15, 7:29 am
#107
Join Date: Aug 2015
Programs: Hyatt Diamond, Hilton Diamond, SPG Gold, Marriot Silver
Posts: 29
I got the miles about a 10 days later. I emailed saks.com and they said they are not affiliated with them. Any clue who I call to deal with this. The only reason I'm in this position is due to the product not being as it was described online or over the phone.
Aug 14, 15, 10:18 am
#108
Join Date: Jul 2015
Posts: 39
AA Shopping/Cartera
I'm trying to dispute some charges as well as receive the bonuses. I think Cartera handles United and Southwest's shopping portals as well. Called several times, left messages that were never returned. Anyone have a direct contact number/extension to get ahold of them?
Aug 27, 15, 8:01 pm
#109
Join Date: Aug 2015
Posts: 2
Links No Longer Working
Dell.com and Newegg.com purchase links no longer work. They will both take you to the site, but miles never post. Early on, they both worked fine. Dell quit working some time ago and within the past few months, Newegg has stopped working. I manually have to submit every single order now (and I have lots of them) to get my miles. CARTERA PLEASE GET THIS FIXED! It takes several days for everything to get researched/posted and I have missed out on close to 50,000 miles because of the back and forth when dealing with this.
Aug 28, 15, 1:40 am
#110
Join Date: Jun 2011
Location: BOS
Programs: AA EXP
Posts: 7,710
The Dell link worked for me on 7/27 and the miles posted on 8/2.
Aug 28, 15, 12:56 pm
#111
Join Date: Aug 2015
Posts: 2
Re: Ambraciot
Were you purchasing through Dell Home or Dell Business? I probably do about 15-20 transactions a month through Dell Business and for many months now, I have had to submit the order info manually with copies of the receipts. Don't get me wrong, I enjoy getting the miles, but it is much easier when it works properly because it takes a long time to go through this process every month. ^
Sep 19, 15, 5:52 pm
#112
Join Date: May 2015
Posts: 6
AAdvantage eshoppping mall transactions
Hello all,
I bought several things at ebay through AAdvantage eshopping mall roughly at 9/17, but until now, I also cannot see the transactions. what's wrong with it? do someone has the experiene about it?
thank you all.
I bought several things at ebay through AAdvantage eshopping mall roughly at 9/17, but until now, I also cannot see the transactions. what's wrong with it? do someone has the experiene about it?
thank you all.
Sep 21, 15, 2:01 pm
#114
Join Date: Sep 2012
Location: SFO
Posts: 224
In my experience it takes a while - several months sometimes - for points to post. I purchased a Saks GC last week with 12 miles bonus (and the Amex 6,000 bonus) but won't even start looking for the posting until mid-October. I've had a few things posted within a couple weeks, but not the norm in my limited experience.
Sep 21, 15, 2:02 pm
#115
Join Date: Apr 2012
Posts: 147
In my experience it takes a while - several months sometimes - for points to post. I purchased a Saks GC last week with 12 miles bonus (and the Amex 6,000 bonus) but won't even start looking for the posting until mid-October. I've had a few things posted within a couple weeks, but not the norm in my limited experience.
I guess Saks.com is fairly slow to report. I got NM points pretty quickly (in a few days actually), so I was wondering what's taking so long for Saks
Sep 28, 15, 3:11 pm
#116
Join Date: Oct 2010
Location: Temecula, Ca.
Programs: Marriott Lifetime Platinum Elite, SPG Platinum
Posts: 273
I bought ink cartridges for my business and the points went right on my account. A week later they took them off. I've been dealing with them since the beginning of August. That's over 5800 points. All they keep saying is that the merchant needs time to look into it.
Oct 2, 15, 5:41 pm
#117
Join Date: Oct 2015
Programs: american airlines
Posts: 1
Larger Miles Not Posting
I just bought some ink cartridges from the portal and still do not see anything posted or even pending.
Last Dec I bought a purse through Nordstrom and didn't get any miles for that, I had emailed them about it and even sent in the receipt. After a month of investigating they told me that the miles were paid out and it could of went to someone else?
That was about 3k miles.
A few months ago I bought toner and same thing no miles posted, I didn't even bother contacting them because it seems like "they can't do anything about it"
Another 4k miles gone.
With my recent purchase of ink (5k miles) I have a feeling I am not going to get any miles. With all the purchases I've tried different computers and browsers just in case there was something on my computer that was resulting in my miles getting high jacked.
At this point I am starting to think that anything that pays over 1000 miles just does not really get paid. Has anyone had this type of experience and what did you do?
Thanks!!
Last Dec I bought a purse through Nordstrom and didn't get any miles for that, I had emailed them about it and even sent in the receipt. After a month of investigating they told me that the miles were paid out and it could of went to someone else?
That was about 3k miles.
A few months ago I bought toner and same thing no miles posted, I didn't even bother contacting them because it seems like "they can't do anything about it"
Another 4k miles gone.
With my recent purchase of ink (5k miles) I have a feeling I am not going to get any miles. With all the purchases I've tried different computers and browsers just in case there was something on my computer that was resulting in my miles getting high jacked.
At this point I am starting to think that anything that pays over 1000 miles just does not really get paid. Has anyone had this type of experience and what did you do?
Thanks!!
Oct 5, 15, 8:48 am
#118
Join Date: Oct 2010
Location: Temecula, Ca.
Programs: Marriott Lifetime Platinum Elite, SPG Platinum
Posts: 273
I just bought some ink cartridges from the portal and still do not see anything posted or even pending.
Last Dec I bought a purse through Nordstrom and didn't get any miles for that, I had emailed them about it and even sent in the receipt. After a month of investigating they told me that the miles were paid out and it could of went to someone else?
That was about 3k miles.
A few months ago I bought toner and same thing no miles posted, I didn't even bother contacting them because it seems like "they can't do anything about it"
Another 4k miles gone.
With my recent purchase of ink (5k miles) I have a feeling I am not going to get any miles. With all the purchases I've tried different computers and browsers just in case there was something on my computer that was resulting in my miles getting high jacked.
At this point I am starting to think that anything that pays over 1000 miles just does not really get paid. Has anyone had this type of experience and what did you do?
Thanks!!
Last Dec I bought a purse through Nordstrom and didn't get any miles for that, I had emailed them about it and even sent in the receipt. After a month of investigating they told me that the miles were paid out and it could of went to someone else?
That was about 3k miles.
A few months ago I bought toner and same thing no miles posted, I didn't even bother contacting them because it seems like "they can't do anything about it"
Another 4k miles gone.
With my recent purchase of ink (5k miles) I have a feeling I am not going to get any miles. With all the purchases I've tried different computers and browsers just in case there was something on my computer that was resulting in my miles getting high jacked.
At this point I am starting to think that anything that pays over 1000 miles just does not really get paid. Has anyone had this type of experience and what did you do?
Thanks!!
I'm not sure I'm going to continue buying through this program.
Oct 20, 15, 1:38 pm
#119
Join Date: Nov 1999
Location: California; DO-RAGS: Old Gold tagged, PIP, LatPass 1/2, AA 4MM, HH Diamond, Marriott Titanium, Omni
Posts: 9,106
The AA shopping portal has been so sketchy that Ive mostly given up, but I hijacked Mrs. Jailer on Saturday when she was ordering sheets from Lands End, thinking, whats the harm?
It is but Tuesday and the miles posted to my account. One event is a blip, not a trend, but maybe it is time to reevaluate?
It is but Tuesday and the miles posted to my account. One event is a blip, not a trend, but maybe it is time to reevaluate?
Oct 20, 15, 2:38 pm
#120
A FlyerTalk Posting Legend
Join Date: Jul 2000
Location: PHX and LIH
Programs: AA: 2 MM
Posts: 84,520
So, are the problems a function of the site or certain retailers? I can honestly say I have never had an issue getting the miles posted on any purchase I've ever made.
