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AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues

Old Feb 18, 15, 5:57 pm
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Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)

American Airlines is not the contact for Cartera / AAdvantage eShopping .

AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.

If you have trouble getting purchases to track, there's also a browser extension to help.

Cartera website: http://www.cartera.com

Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421

Tel. (781) 541-6800 Fax: (781) 541-6801

For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)

This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.


A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.

As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.

Older posts may be read at http://www.flyertalk.com/forum/american-airlines-aadvantage-pre-consolidation/1656169-archive-aadvantage-e-shopping-cartera-questions-discussion-vendor-consol.html


Notes about Giftcards.com:
  • A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
  • Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st.
  • Giftcards.com has had various limits over the years, and it was always by calendar month.
  • Some data points show the $2,000 monthly limit is not always enforced.
  • In 2022, larger orders track more slowly, and you may need to wait a full month to see miles.
(Copied from the LP thread wiki): Once you click through the AAdvantage eShopping portal to a vendor offer and make a purchase, you will eventually get the associated miles posted to your AAdvantage account as both redeemable miles and Loyalty Points. If the merchant advertises an increase in the miles per dollar spent, you'll earn the higher amount in both redeemable miles and an equal number of Loyalty Points. The same applies if a merchant advertises a higher fixed amount per purchase, rather than a per dollar amount. Examples of this would appear on the portal as, "Extra miles. Was 1 mile/$. Now earn 3 miles/$" or "Extra miles. Was up to 3700 miles. Now up to 6200 miles." However, if the website advertises a "Limited-time bonus offer" for "bonus miles" after meeting a spending threshold, that bonus will only post as redeemable miles and not Loyalty Points. If a bonus is offered for some site-wide activity such as 1000 miles for installing an extension, or 500 miles for enrolling in the portal, or 2000 miles for meeting a spending threshold across multiple merchants, the bonus will only post as redeemable miles and not Loyalty Points.

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AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues

Old May 26, 22, 12:04 pm
  #916  
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Bought Motley Fool 15 days ago.

Not even showing as a transaction.

Missing 7,400 miles so had to send in a request.

This missing miles crap is getting effing annoying. I have had to do this for literally half of my 8 purchases so far. Ugh....
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Old May 26, 22, 1:01 pm
  #917  
 
Join Date: Oct 2014
Posts: 9,188
Originally Posted by 355F1
Bought Motley Fool 15 days ago.

Not even showing as a transaction.

Missing 7,400 miles so had to send in a request.

This missing miles crap is getting effing annoying. I have had to do this for literally half of my 8 purchases so far. Ugh....
Are you sure that your browser isn't blocking or deleting some tracking cookies? This should really be a very rare occurrence if everything is set up correctly; 4 out of 8 strongly suggests that something is wrong.
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Old May 26, 22, 1:37 pm
  #918  
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Originally Posted by VegasGambler
Are you sure that your browser isn't blocking or deleting some tracking cookies? This should really be a very rare occurrence if everything is set up correctly; 4 out of 8 strongly suggests that something is wrong.
It shows under Recent Store Visits but no transaction.

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Old May 26, 22, 1:57 pm
  #919  
 
Join Date: Oct 2014
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Originally Posted by 355F1
It shows under Recent Store Visits but no transaction.

The entry in recent store visits happens at click-through time, completely on the portal's end. It doesn't imply any successful communication between the portal and the merchant.

The tracking cookies are necessary in order to communicate your information from the portal to the merchant (for the ones that do it that way; there are other ways to implement it which is why you might see things working for some merchants but not for others). So if you see something in recent store visits with no dollar amount on the right side, it's entirely possible that your browser is preventing that communication between the portal and certain merchants.

There are other things that could be broken that have nothing to do with your setup, but I would expect to see that one time in 50 or 100 (or more likely even less frequently), not 4 times in 8. Of course anything is possible, but it seems most likely that the issue is on your end.

I would recommend using a dedicated browser (not safari) with no plugins and all tracking protections turned off, used just for portal shopping and nothing else. Since I started doing that (years ago) I've never had a single purchase fail to track. I find that Chrome's default settings work well, both on desktop and mobile.
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Old May 26, 22, 4:04 pm
  #920  
 
Join Date: Apr 2022
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Any tips on getting a giftcards.com visa card added to Google pay? I usually select the one with no fees and they provide a link to add (and then I'm able to add with the link via the my prepaid center app), but buying the gc.com Visa, after registering the card I can't find the link anywhere. When I try to add it outright I get an error after the bank check.
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Old May 26, 22, 4:17 pm
  #921  
 
Join Date: Oct 2014
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Originally Posted by AirricK11
Any tips on getting a giftcards.com visa card added to Google pay? I usually select the one with no fees and they provide a link to add (and then I'm able to add with the link via the my prepaid center app), but buying the gc.com Visa, after registering the card I can't find the link anywhere. When I try to add it outright I get an error after the bank check.
Those don't work on Google pay. The site is very clear -- online and phone transactions only.
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Old May 26, 22, 4:22 pm
  #922  
 
Join Date: Apr 2022
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Originally Posted by VegasGambler
Those don't work on Google pay. The site is very clear -- online and phone transactions only.
Whoops! missed that bit. No wonder they are offering 5% off these cards. Oh well, Amazon reload it is.
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Old May 27, 22, 1:00 pm
  #923  
 
Join Date: May 2009
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Just purchased from petsmart and can see order on petsmart. How long until I see the order on AA?
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Old May 27, 22, 1:49 pm
  #924  
 
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Originally Posted by AirricK11
Whoops! missed that bit. No wonder they are offering 5% off these cards. Oh well, Amazon reload it is.
How and why does an Amazon reload help
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Old May 27, 22, 1:52 pm
  #925  
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Originally Posted by VegasGambler
Are you sure that your browser isn't blocking or deleting some tracking cookies? This should really be a very rare occurrence if everything is set up correctly; 4 out of 8 strongly suggests that something is wrong.

Customer service said it takes 60days for motley fool to post.

Last edited by 355F1; May 27, 22 at 2:59 pm
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Old May 27, 22, 1:55 pm
  #926  
 
Join Date: Oct 2014
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Originally Posted by 355F1
Customer service said it takes 70 days off motley fool to post.
Posting is different from tracking.

Also when I did MF it didn't take anywhere near 70 days.
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Old May 27, 22, 2:12 pm
  #927  
 
Join Date: Apr 2022
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Originally Posted by EXPLAT
How and why does an Amazon reload help
Got a free $12 credit for reloading $100 to my Amazon account. I'll end up using the rest to pay for my daughter's child care since they don't take credit cards.
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Old May 27, 22, 3:00 pm
  #928  
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Originally Posted by VegasGambler
Posting is different from tracking.

Also when I did MF it didn't take anywhere near 70 days.
T&C says 60 days for Motley.
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Old May 27, 22, 4:11 pm
  #929  
 
Join Date: Oct 2014
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Originally Posted by 355F1
T&C says 60 days for Motley.
I understand. My point is that in practice it doesn't take that long (or at least it didn't for me; maybe they changed it because of people cancelling for refund after getting their miles).

But even if it takes a long time to post, it should track fairly quickly. That is, the purchase amount should show up under store visits. That means that MF has communicated back to the portal that you made the purchase. It may take you a couple of months to actually get your miles but at least you know that everything got tracked correctly. If it doesn't track then it's likely that there was an issue and it will never post.
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Old May 27, 22, 8:17 pm
  #930  
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Originally Posted by 355F1
Bought Motley Fool 15 days ago.

Not even showing as a transaction.

Missing 7,400 miles so had to send in a request.

This missing miles crap is getting effing annoying. I have had to do this for literally half of my 8 purchases so far. Ugh....
i had the same issue on a Motley Fool transaction on 5/11. Showed as a store visit but missing any purchase details. I had read upthread its best to cancel the subscription for a refund in the 30-day window and try again. So I did that and for the next few days I got a message when clicking through to MF.com that I wasnt eligible for the offer. However after a few days that cleared and I was able to purchase a new subscription (using a different email address; not sure if that mattered) and two days later the 7,400 LPs showed up in my AA account.
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