Feb 18, 15, 5:57 pm
Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
Cartera website: http://www.cartera.com
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/american-airlines-aadvantage-pre-consolidation/1656169-archive-aadvantage-e-shopping-cartera-questions-discussion-vendor-consol.html
Notes about Giftcards.com:
- A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
- Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st.
- Giftcards.com has had various limits over the years, and it was always by calendar month.
- Some data points show the $2,000 monthly limit is not always enforced.
- In 2022, larger orders track more slowly, and you may need to wait a full month to see miles.
AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues
May 26, 22, 12:04 pm
#916
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,295
Bought Motley Fool 15 days ago.
Not even showing as a transaction.
Missing 7,400 miles so had to send in a request.
This missing miles crap is getting effing annoying. I have had to do this for literally half of my 8 purchases so far. Ugh....
Not even showing as a transaction.
Missing 7,400 miles so had to send in a request.
This missing miles crap is getting effing annoying. I have had to do this for literally half of my 8 purchases so far. Ugh....
May 26, 22, 1:01 pm
#917
Join Date: Oct 2014
Posts: 9,188
Are you sure that your browser isn't blocking or deleting some tracking cookies? This should really be a very rare occurrence if everything is set up correctly; 4 out of 8 strongly suggests that something is wrong.
May 26, 22, 1:37 pm
#918
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,295
May 26, 22, 1:57 pm
#919
Join Date: Oct 2014
Posts: 9,188
The entry in recent store visits happens at click-through time, completely on the portal's end. It doesn't imply any successful communication between the portal and the merchant.
The tracking cookies are necessary in order to communicate your information from the portal to the merchant (for the ones that do it that way; there are other ways to implement it which is why you might see things working for some merchants but not for others). So if you see something in recent store visits with no dollar amount on the right side, it's entirely possible that your browser is preventing that communication between the portal and certain merchants.
There are other things that could be broken that have nothing to do with your setup, but I would expect to see that one time in 50 or 100 (or more likely even less frequently), not 4 times in 8. Of course anything is possible, but it seems most likely that the issue is on your end.
I would recommend using a dedicated browser (not safari) with no plugins and all tracking protections turned off, used just for portal shopping and nothing else. Since I started doing that (years ago) I've never had a single purchase fail to track. I find that Chrome's default settings work well, both on desktop and mobile.
The tracking cookies are necessary in order to communicate your information from the portal to the merchant (for the ones that do it that way; there are other ways to implement it which is why you might see things working for some merchants but not for others). So if you see something in recent store visits with no dollar amount on the right side, it's entirely possible that your browser is preventing that communication between the portal and certain merchants.
There are other things that could be broken that have nothing to do with your setup, but I would expect to see that one time in 50 or 100 (or more likely even less frequently), not 4 times in 8. Of course anything is possible, but it seems most likely that the issue is on your end.
I would recommend using a dedicated browser (not safari) with no plugins and all tracking protections turned off, used just for portal shopping and nothing else. Since I started doing that (years ago) I've never had a single purchase fail to track. I find that Chrome's default settings work well, both on desktop and mobile.
May 26, 22, 4:04 pm
#920
Join Date: Apr 2022
Location: SNA/ONT
Programs: AA EXP, HH Diamond, Hyatt Explorist
Posts: 92
Any tips on getting a giftcards.com visa card added to Google pay? I usually select the one with no fees and they provide a link to add (and then I'm able to add with the link via the my prepaid center app), but buying the gc.com Visa, after registering the card I can't find the link anywhere. When I try to add it outright I get an error after the bank check.
May 26, 22, 4:17 pm
#921
Join Date: Oct 2014
Posts: 9,188
Any tips on getting a giftcards.com visa card added to Google pay? I usually select the one with no fees and they provide a link to add (and then I'm able to add with the link via the my prepaid center app), but buying the gc.com Visa, after registering the card I can't find the link anywhere. When I try to add it outright I get an error after the bank check.
May 26, 22, 4:22 pm
#922
Join Date: Apr 2022
Location: SNA/ONT
Programs: AA EXP, HH Diamond, Hyatt Explorist
Posts: 92
May 27, 22, 1:49 pm
#924
Join Date: Jun 2001
Location: Hawaii & Texas
Programs: AA ExPlat / LT Plat / 3MM, Delta Plat, Bonvoy LT Plat, HH Diamond
Posts: 1,100
May 27, 22, 1:52 pm
#925
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,295
Customer service said it takes 60days for motley fool to post.
Last edited by 355F1; May 27, 22 at 2:59 pm
May 27, 22, 2:12 pm
#927
Join Date: Apr 2022
Location: SNA/ONT
Programs: AA EXP, HH Diamond, Hyatt Explorist
Posts: 92
May 27, 22, 4:11 pm
#929
Join Date: Oct 2014
Posts: 9,188
I understand. My point is that in practice it doesn't take that long (or at least it didn't for me; maybe they changed it because of people cancelling for refund after getting their miles).
But even if it takes a long time to post, it should track fairly quickly. That is, the purchase amount should show up under store visits. That means that MF has communicated back to the portal that you made the purchase. It may take you a couple of months to actually get your miles but at least you know that everything got tracked correctly. If it doesn't track then it's likely that there was an issue and it will never post.
But even if it takes a long time to post, it should track fairly quickly. That is, the purchase amount should show up under store visits. That means that MF has communicated back to the portal that you made the purchase. It may take you a couple of months to actually get your miles but at least you know that everything got tracked correctly. If it doesn't track then it's likely that there was an issue and it will never post.
May 27, 22, 8:17 pm
#930
Join Date: Apr 2015
Location: BDL, BOS
Programs: Marriott Lifetime Titanium, AA PP , IHG Diamond Ambassador
Posts: 536
i had the same issue on a Motley Fool transaction on 5/11. Showed as a store visit but missing any purchase details. I had read upthread it’s best to cancel the subscription for a refund in the 30-day window and try again. So I did that and for the next few days I got a message when clicking through to MF.com that I wasn’t eligible for the offer. However after a few days that cleared and I was able to purchase a new subscription (using a different email address; not sure if that mattered) and two days later the 7,400 LPs showed up in my AA account.
