Feb 18, 15, 5:57 pm

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: rrgg

AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)

American Airlines is not the contact for Cartera / AAdvantage eShopping .

AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.

If you have trouble getting purchases to track, there's also a browser extension to help.

Quote:

Cartera website: http://www.cartera.com

Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421

Tel. (781) 541-6800 Fax: (781) 541-6801

For general inquiries, please contact [email protected] or 888.456.6255

Quote:

MODERATOR GUIDEPOST (Please do not alter contents following)

This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.

A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.

As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.

Older posts may be read at http://www.flyertalk.com/forum/american-airlines-aadvantage-pre-consolidation/1656169-archive-aadvantage-e-shopping-cartera-questions-discussion-vendor-consol.html

Notes about Giftcards.com:

A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st.
Giftcards.com has had various limits over the years, and it was always by calendar month.
Some data points show the $2,000 monthly limit is not always enforced.
In 2022, larger orders track more slowly, and you may need to wait a full month to see miles.

(Copied from the LP thread wiki): Once you click through the AAdvantage eShopping portal to a vendor offer and make a purchase, you will eventually get the associated miles posted to your AAdvantage account as both redeemable miles and Loyalty Points. If the merchant advertises an increase in the miles per dollar spent, you'll earn the higher amount in both redeemable miles and an equal number of Loyalty Points. The same applies if a merchant advertises a higher fixed amount per purchase, rather than a per dollar amount. Examples of this would appear on the portal as, "Extra miles. Was 1 mile/$. Now earn 3 miles/$" or "Extra miles. Was up to 3700 miles. Now up to 6200 miles." However, if the website advertises a "Limited-time bonus offer" for "bonus miles" after meeting a spending threshold, that bonus will only post as redeemable miles and not Loyalty Points. If a bonus is offered for some site-wide activity such as 1000 miles for installing an extension, or 500 miles for enrolling in the portal, or 2000 miles for meeting a spending threshold across multiple merchants, the bonus will only post as redeemable miles and not Loyalty Points.

AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues

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May 22, 22, 2:47 pm

#886

FlyerBeek

Join Date: Aug 2002

Location: WAS/TYO

Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al

Posts: 5,788

Has anyone had recent success with Bonvoy reservations (made via AAdvantage eShopping) actually posting after the stay? Not a single one of my 5 reservations so far completed this year has posted, but they do seem to all be tracked under the Recent Store Visits tab (some with order numbers and dollar amounts, and some without).

-FlyerBeek

May 22, 22, 2:56 pm

#887

LittleBird

Join Date: Jul 2013

Location: 32 16N/110 57W

Programs: Asiana Club Diamond (*G), AA PPro (OWE), Korean Air Skypass MC (STE)

Posts: 134

Quote:

Originally Posted by SNA_Flyer

Yeah, I was considering doing just that...

I have an escalation case with them to try to figure out why Apple Wallet isn't working, but I'm not counting on it getting resolved...

Apple Wallet won't work with MetaBank GCs even when registered properly.

May 22, 22, 2:58 pm

#888

Drwaz99

Join Date: Mar 2019

Programs: AA EXP and Marriott Titanium

Posts: 523

Quote:

Originally Posted by FlyerBeek

I've had 2. One almost 6 weeks post-checkout and another took about 3 weeks. I didn't have to contact customer service.

FlyerBeek likes this.

May 22, 22, 3:03 pm

#889

econ

Join Date: Oct 2013

Location: SFO

Programs: UA 1K, AA EXP, Hyatt Glob, Hilton Diamond, Marriott Plat, Total Wine & More Reserve

Posts: 3,460

Quote:

Originally Posted by FlyerBeek

I've gotten most of them to post automatically this year, although not unusual to take a few weeks post-checkout. Some have taken over a month. The terms say it can take up to 90 days.

I've noticed that the order # and amount show up in the Recent Store Visits by the next day after making the booking.

FlyerBeek likes this.

May 22, 22, 6:42 pm

#890

Imarmed

Join Date: Mar 2019

Location: DCA

Programs: AA platinum

Posts: 17

Quote:

Originally Posted by LittleBird

Buying $2k worth of virtual GC a month has its limits. Can't load to Apple Wallet (doesn't like Meta), don't have an android (but maybe need to get a cheap burner?) and my monthly online spend wouldn't be near that amount anyway. You can load to PayPal so liquidating this way is possible with a 2.9% + 0.30c fee.

Amazon Reload is by far the simplest liquidation method. In my opinion, might as well keep loading up the balance for as long as the 3x LP deal lasts, because it's not like my money is doing anything in a bank. Or crypto. Or the S&P.

I'm not a member of the Apple Cult, but have you tried downloading the Google Pay app onto the iPhone? It's in the iOS app store. I'd give the link, but I'm not allowed to. I don't see why that wouldn't work. Failing that, eBay has refurbed Google Pixel 3a phones for $65 and various Galaxies for $70. Those are legit, good phones to have for NFC.

May 22, 22, 7:26 pm

#891

coleslaw

Join Date: Sep 2020

Programs: AA PlatPro, UA Silver, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Gold

Posts: 3,538

Quote:

Originally Posted by Imarmed

It's the simple... but if you're buying $2k a month in VGCs then that's a lot of monthly Amazon spend.

May 22, 22, 10:52 pm

#892

LittleBird

Join Date: Jul 2013

Location: 32 16N/110 57W

Programs: Asiana Club Diamond (*G), AA PPro (OWE), Korean Air Skypass MC (STE)

Posts: 134

Quote:

Originally Posted by Imarmed

So I got the GC to upload on the Google Play app on my iPhone today. Not sure why it worked now but it did.

May 23, 22, 3:18 am

#893

Imarmed

Join Date: Mar 2019

Location: DCA

Programs: AA platinum

Posts: 17

Quote:

Originally Posted by LittleBird

So I got the GC to upload on the Google Play app on my iPhone today. Not sure why it worked now but it did.

Great -- looks like GC payment on iPhone is solved, as long as an actual transaction goes through. It worked because Apple Wallet and Google Pay are different payment systems. MetaBank follows Google's terms, but not Apple's.

May 23, 22, 10:58 am

#894

355F1

Join Date: Feb 2013

Location: PHX

Programs: AA EXP, IHG Diamond, IC Amb

Posts: 5,183

Quote:

Originally Posted by ymx

Clicked through and purchased the $99 Motley Fool subscription for the 7400 miles promotion early this morning. However the store visit is not showing in my AAdvantage eShopping account. Should I be worried?

ANy update? My 5/10 purchase isn't showing yet either.

May 23, 22, 11:04 am

#895

TropicalTripper

Join Date: Feb 2006

Location: DCA/IAD

Programs: AA Platinum Pro, UA Silver, Marriott Titanium, HHonors Diamond, National Exec, Hertz PC, Nexus

Posts: 367

Quote:

Originally Posted by FlyerBeek

Yes, I had a stay ending May 2nd post last week. I booked it when they were offering two Bonvoy points per dollar. I had a February stay that took much longer to post. I contacted Cartera a few weeks after the stay, and they told me it could take up to 45-days to post. That's about when the stay hit my account. I also booked during a period when there was a bonus based on spend across all eShopping stores, and the stay boosted my bonus. I was worried I'd have to contact them to make a manual adjustment, so that was a pleasant surprise.

FlyerBeek likes this.

May 23, 22, 11:20 am

#896

SNA_Flyer

Join Date: Jul 1999

Programs: QF WP, AA EXP

Posts: 3,413

Quote:

Originally Posted by Imarmed

Not really. You can add the card to the Google Pay app, but you can't use it for contactless physical payments. It would need to be added to Apple Wallet, and that's the part that doesn't work.

I had a few calls with them about this, and they have no idea what is going on, nor do the people in the call center seem to care nor their supervisors (not shocked). Moving on...

Imarmed likes this.

May 23, 22, 12:27 pm

#897

ymx

Join Date: Apr 2015

Location: BDL, BOS

Programs: Marriott Lifetime Titanium, AA PP , IHG Diamond Ambassador

Posts: 515

Quote:

Originally Posted by 355F1

ANy update? My 5/10 purchase isn't showing yet either.

I ended up canceling my subscription from 5/11, and resubscribed again on Saturday using a different email address. This time it tracked and is showing as "pending."