Feb 18, 2015, 5:57 pm
Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
Cartera website: http://www.cartera.com
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
- A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
- Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- Giftcards.com has had various limits over the years, and it was always by calendar month.
- Some data points show the $2,000 monthly limit is not always enforced. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- In 2022, larger orders track more slowly, and you may need to wait a full month to see miles. Strong advice from the thread is to make multiple small purchases (say under $300) rather than large ones to avoid the dreaded "manual review"
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues (archive)
May 15, 2022, 11:08 pm
#841
Join Date: May 2008
Location: PHL (kinda, no airport is really close)
Programs: AA Exp, but not sure for how long. Enterprise Platinum woo-hoo!
Posts: 4,550
I had major issues my first cycle of GC purchases because of ......., which I didn't even go out of my way to install, Dell tech support installed it. I've now disabled it, but I also have a button for AA shopping that I make sure to activate every time I buy GC's. No problems so far since I disabled ........
May 16, 2022, 7:27 am
#842
Join Date: Apr 2011
Programs: Marriott Ambassador, AA ExecPlat, Amtrak Select Exec, former WN apologist
Posts: 1,426
The 1% credit is available after the previous purchase is complete, and can be used in the subsequent purchase (shows as an option at checkout). This assumes you have registered and logged into your account when checking out and have opted in for the reward program. So if you did not see and included the 1% credit discount at checkout, then you did not use it in that purchase (can still be used later).
May 16, 2022, 3:10 pm
#843
Join Date: Jul 1999
Programs: QF WP, AA EXP
Posts: 3,520
Has anyone had any luck adding one of the Visa cards to Apple Pay? I've registered the card, tried adding it directly into Wallet and also via their app, and it fails. Their customer support is terrible and not helpful in this matter.
May 16, 2022, 3:17 pm
#844
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
It works fine with Google pay. It may be worth buying a (very) cheap throwaway android phone for this purpose alone if you plan on putting a fair amount of in-person spend through these cards. You wouldn't even need a mobile service plan; you could just tether to your real phone.
May 16, 2022, 3:30 pm
#845
Join Date: Jul 1999
Programs: QF WP, AA EXP
Posts: 3,520
No one has reported success here, unfortunately.
It works fine with Google pay. It may be worth buying a (very) cheap throwaway android phone for this purpose alone if you plan on putting a fair amount of in-person spend through these cards. You wouldn't even need a mobile service plan; you could just tether to your real phone.
It works fine with Google pay. It may be worth buying a (very) cheap throwaway android phone for this purpose alone if you plan on putting a fair amount of in-person spend through these cards. You wouldn't even need a mobile service plan; you could just tether to your real phone.
I have an escalation case with them to try to figure out why Apple Wallet isn't working, but I'm not counting on it getting resolved...
May 16, 2022, 6:24 pm
#846
Join Date: Apr 2015
Location: BDL, BOS
Programs: Marriott Lifetime Titanium, AA EXP, IHG Diamond Ambassador, Hyatt Explorist
Posts: 627
i just realized I had also activated the motley fool offer on SimplyMiles prior to purchasing through AAdvantageeshopping. Should I assume they will disallow this, cancel the subscription and purchase again with a card that’s not linked in SimplyMiles?
How do you know if they’ve disallowed it?
How do you know if they’ve disallowed it?
May 17, 2022, 7:52 am
#847
Join Date: Apr 2011
Programs: Marriott Ambassador, AA ExecPlat, Amtrak Select Exec, former WN apologist
Posts: 1,426
May 17, 2022, 9:08 am
#848
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
There are infinite permutations, but if you want to be maximally assured of success with a minimum of hassle, install a new browser that you only use for eShopping, nothing else. After installing this browser, feel free to change the name to "eShopping" or something (if you can; I can on my Mac) just to help you remember that this is the browser to use for eShopping. In the browser, turn off privacy options such as tracking prevention (don't just set it to "basic", turn it off). It's fine to set it to clear cookies on quit. Do not install or enable any ad blockers or privacy shields. The key is that this browser has no privacy protection, so eShopping will work, and therefore you only use it for eShopping, nothing else. Install the eShopping "button" on it.
May 17, 2022, 12:56 pm
#849
Join Date: Apr 2011
Programs: Marriott Ambassador, AA ExecPlat, Amtrak Select Exec, former WN apologist
Posts: 1,426
It can take time for it to go from tracked to pending. Larger orders are sometimes subject to manual review by the merchant (this depends on the merchant).
Just wait until the order has been pending for 15 days. If it hasn't posted by then, file a ticket. You will get your miles.
Just wait until the order has been pending for 15 days. If it hasn't posted by then, file a ticket. You will get your miles.
Any suggestions on recourse or how to get Cartera and/or the vendor to reconsider?
May 17, 2022, 12:59 pm
#850
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Well, after 8 weeks I got the dreaded "the merchant has researched and determined your order is not eligible for rewards" message about my large transaction. I am 100% sure I did the clickthrough correctly; I even cleared cookies and opened new browser prior to clickthrough. I've placed dozens of orders through eShopping and been credited for every one except this one. Needless to say I am pretty pissed because this order was bigger than all the rest combined.
Any suggestions on recourse or how to get Cartera and/or the vendor to reconsider?
Any suggestions on recourse or how to get Cartera and/or the vendor to reconsider?
May 17, 2022, 1:01 pm
#851
Join Date: Aug 2021
Posts: 6
Anyone done the Verizon offer? What qualifies as a purchase for the bonus?
May 17, 2022, 1:32 pm
#852
Join Date: Apr 2011
Programs: Marriott Ambassador, AA ExecPlat, Amtrak Select Exec, former WN apologist
Posts: 1,426
I've sent a followup to both Cartera and the merchant asking for details. But I am worried they are just going to each point fingers at each other.
May 17, 2022, 1:36 pm
#853
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
The only reason given as to why in the message is "The merchant has indicated that the commission for order #xxx was payable to another party outside of our network".
I've sent a followup to both Cartera and the merchant asking for details. But I am worried they are just going to each point fingers at each other.
I've sent a followup to both Cartera and the merchant asking for details. But I am worried they are just going to each point fingers at each other.
I would just tell them that you didn't have any other offer and you clicked through their site.
I assume that this is all true? Are you trying to double dip rewards? If so the merchant is within their rights to refuse to pay. I know that there are some citi and simplymiles offers right now. Double dipping usually works but no guarantees (I would certainly not try it on a big order without testing on a few small ones first)
May 17, 2022, 2:01 pm
#854
Join Date: Apr 2011
Programs: Marriott Ambassador, AA ExecPlat, Amtrak Select Exec, former WN apologist
Posts: 1,426
Cartera is on your side here; they want to get paid too. I would not go through the merchant.
I would just tell them that you didn't have any other offer and you clicked through their site.
I assume that this is all true? Are you trying to double dip rewards? If so the merchant is within their rights to refuse to pay. I know that there are some citi and simplymiles offers right now. Double dipping usually works but no guarantees (I would certainly not try it on a big order without testing on a few small ones first)
I would just tell them that you didn't have any other offer and you clicked through their site.
I assume that this is all true? Are you trying to double dip rewards? If so the merchant is within their rights to refuse to pay. I know that there are some citi and simplymiles offers right now. Double dipping usually works but no guarantees (I would certainly not try it on a big order without testing on a few small ones first)
May 17, 2022, 4:23 pm
#855
Join Date: Sep 2016
Posts: 32
The only reason given as to why in the message is "The merchant has indicated that the commission for order #xxx was payable to another party outside of our network".
I've sent a followup to both Cartera and the merchant asking for details. But I am worried they are just going to each point fingers at each other.
I've sent a followup to both Cartera and the merchant asking for details. But I am worried they are just going to each point fingers at each other.