Feb 18, 2015, 5:57 pm
Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
Cartera website: http://www.cartera.com
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
- A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
- Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- Giftcards.com has had various limits over the years, and it was always by calendar month.
- Some data points show the $2,000 monthly limit is not always enforced. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- In 2022, larger orders track more slowly, and you may need to wait a full month to see miles. Strong advice from the thread is to make multiple small purchases (say under $300) rather than large ones to avoid the dreaded "manual review"
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues (archive)
Feb 14, 2022, 9:09 pm
#316
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Bonvoy LT Titan, Avis PC, Hilton Gold
Posts: 9,658
Anyone getting the FTD miles from AA Shopping Portal in a timely manner? When I checked out 2 weeks ago, it said clearly the AA miles (25x) for each purchase. Even though the flowers were delivered, there is no trace of points/miles on my AA account or on AA Shopping Portal. Everything else on AA Shopping gets credited within a few days or when ordered is received so this seems odd.
Ones in gap time did not.
Feb 15, 2022, 6:00 am
#317
Join Date: Jan 2019
Programs: DL PM; UA PS; AA PPro; Marriott Titanium; IHG Diamond
Posts: 56
Anyone getting the FTD miles from AA Shopping Portal in a timely manner? When I checked out 2 weeks ago, it said clearly the AA miles (25x) for each purchase. Even though the flowers were delivered, there is no trace of points/miles on my AA account or on AA Shopping Portal. Everything else on AA Shopping gets credited within a few days or when ordered is received so this seems odd.
I recently placed an FTD/AA order on Feb 7 for delivery on Feb 11. No miles yet.
Feb 15, 2022, 6:33 am
#318
Suspended
Join Date: Nov 2020
Location: United States (mostly), New Zealand (sometimes), Sweden (now and then)
Posts: 868
I also had issues with getting the miles for Bright Cellars. Waited 15 days and then submitted the order confirmation email and a screenshot of the confetti.
Took the portal people a couple of days to verify that I did have a valid claim and then another week for Bright Cellars to get things right on their side so that I could get my miles.
I'm cancelling mine. It's not a good value with their regular pricing and the quality of the wine.
Took the portal people a couple of days to verify that I did have a valid claim and then another week for Bright Cellars to get things right on their side so that I could get my miles.
But if I can't trust them, I'm not going to keep a subscription.
Feb 15, 2022, 7:35 am
#319
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Bonvoy LT Titan, Avis PC, Hilton Gold
Posts: 9,658
I submitted an inquiry to eShopping on 3 orders, one being FTD. I ordered it through eShopping, but got this response.
Looks like a cop out.
Additionally, it seems the offer from FTD.com Flowers & Gifts that you are asking about is a Direct Offer/ Partner Offer from AAdvantage. These offers are offered to all AAdvantage members. The reward for this offer posts directly to your AAdvantage account per the offer terms: "Please allow 6-8 weeks for posting of AAdvantage miles to your AAdvantage program account by FTD. These purchases will post directly to your AAdvantage account, and will not appear as an eShopping purchase in your eShopping account. For question on miles earned from this offer, please contact FTD at 800-SEND-FTD or [email protected]. Since miles earned at FTD are not rewarded via eShopping, associated purchases will not qualify towards eShopping bonuses."
Feb 15, 2022, 7:39 am
#320
Join Date: Oct 2003
Location: DCA
Programs: UA LT 1K, AA EXP, Bonvoy LT Titan, Avis PC, Hilton Gold
Posts: 9,658
Response on FTD also said.
Looks like they are recharacterizing even though on eShopping site.
Thee earnmoremiles.aa.com appear to include Home Depot, Dell, ebags, Bloomingdaels, apple, Gap, etc. Eshopping is listed there too.
This offer can be found here: https://earnmoremiles.aa.com/BonusOffers/RetailDining
This link will take you to the offer on the AAdvantage site. Please make sure you take the time to search the page for the offer in question.
We are aware that some Direct Offers can be found on our site. This is a client ask to alert members of another way to maximize earning potential for their members.
We appreciate your understanding regarding this matter.
This link will take you to the offer on the AAdvantage site. Please make sure you take the time to search the page for the offer in question.
We are aware that some Direct Offers can be found on our site. This is a client ask to alert members of another way to maximize earning potential for their members.
We appreciate your understanding regarding this matter.
Thee earnmoremiles.aa.com appear to include Home Depot, Dell, ebags, Bloomingdaels, apple, Gap, etc. Eshopping is listed there too.
Feb 16, 2022, 11:28 am
#321
Join Date: Oct 2021
Posts: 11
I made two large purchases that failed to track, despite having received confirmation emails from the shopping portal following the completion of both orders. The first was $900+ from Dyson back in November. This should’ve earned 3x miles plus 4K miles for the holiday promo (spend $1200, get 4K miles). The second was for $3059 from Bergdorf Goodman which was 12x miles at the time, plus 1k bonus miles for another promo.
I submitted multiple missing miles inquiries and received denials citing various reasons: “AA eShopping was not the last click”, “purchase was credited to another party outside our network”, and “you’re an idiot who doesn’t know how to operate a computer” (or something to that effect lol). Almost 45k miles denied for nonsense reasons.
After reading some users on FlyerTalk have had success with this avenue, I submitted a BBB complaint regarding Cartera Commerce on Friday 1/28 and included screenshots of the offer terms, proof of purchases, copies of all email communications, etc. Cartera responded the following day, and by Tuesday morning both purchases were pending in the AA shopping portal. All of the miles, including the bonus promos, were posted to my AA account the next day
I submitted multiple missing miles inquiries and received denials citing various reasons: “AA eShopping was not the last click”, “purchase was credited to another party outside our network”, and “you’re an idiot who doesn’t know how to operate a computer” (or something to that effect lol). Almost 45k miles denied for nonsense reasons.
After reading some users on FlyerTalk have had success with this avenue, I submitted a BBB complaint regarding Cartera Commerce on Friday 1/28 and included screenshots of the offer terms, proof of purchases, copies of all email communications, etc. Cartera responded the following day, and by Tuesday morning both purchases were pending in the AA shopping portal. All of the miles, including the bonus promos, were posted to my AA account the next day
Feb 16, 2022, 11:32 am
#322
FlyerTalk Evangelist
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 35,388
I made two large purchases that failed to track, despite having received confirmation emails from the shopping portal following the completion of both orders. The first was $900+ from Dyson back in November. This should’ve earned 3x miles plus 4K miles for the holiday promo (spend $1200, get 4K miles). The second was for $3059 from Bergdorf Goodman which was 12x miles at the time, plus 1k bonus miles for another promo.
I submitted multiple missing miles inquiries and received denials citing various reasons: “AA eShopping was not the last click”, “purchase was credited to another party outside our network”, and “you’re an idiot who doesn’t know how to operate a computer” (or something to that effect lol). Almost 45k miles denied for nonsense reasons.
After reading some users on FlyerTalk have had success with this avenue, I submitted a BBB complaint regarding Cartera Commerce on Friday 1/28 and included screenshots of the offer terms, proof of purchases, copies of all email communications, etc. Cartera responded the following day, and by Tuesday morning both purchases were pending in the AA shopping portal. All of the miles, including the bonus promos, were posted to my AA account the next day
I submitted multiple missing miles inquiries and received denials citing various reasons: “AA eShopping was not the last click”, “purchase was credited to another party outside our network”, and “you’re an idiot who doesn’t know how to operate a computer” (or something to that effect lol). Almost 45k miles denied for nonsense reasons.
After reading some users on FlyerTalk have had success with this avenue, I submitted a BBB complaint regarding Cartera Commerce on Friday 1/28 and included screenshots of the offer terms, proof of purchases, copies of all email communications, etc. Cartera responded the following day, and by Tuesday morning both purchases were pending in the AA shopping portal. All of the miles, including the bonus promos, were posted to my AA account the next day
Feb 16, 2022, 4:59 pm
#323
Join Date: Jan 2014
Posts: 687
I made two large purchases that failed to track, despite having received confirmation emails from the shopping portal following the completion of both orders. The first was $900+ from Dyson back in November. This should’ve earned 3x miles plus 4K miles for the holiday promo (spend $1200, get 4K miles). The second was for $3059 from Bergdorf Goodman which was 12x miles at the time, plus 1k bonus miles for another promo.
I submitted multiple missing miles inquiries and received denials citing various reasons: “AA eShopping was not the last click”, “purchase was credited to another party outside our network”, and “you’re an idiot who doesn’t know how to operate a computer” (or something to that effect lol). Almost 45k miles denied for nonsense reasons.
After reading some users on FlyerTalk have had success with this avenue, I submitted a BBB complaint regarding Cartera Commerce on Friday 1/28 and included screenshots of the offer terms, proof of purchases, copies of all email communications, etc. Cartera responded the following day, and by Tuesday morning both purchases were pending in the AA shopping portal. All of the miles, including the bonus promos, were posted to my AA account the next day
I submitted multiple missing miles inquiries and received denials citing various reasons: “AA eShopping was not the last click”, “purchase was credited to another party outside our network”, and “you’re an idiot who doesn’t know how to operate a computer” (or something to that effect lol). Almost 45k miles denied for nonsense reasons.
After reading some users on FlyerTalk have had success with this avenue, I submitted a BBB complaint regarding Cartera Commerce on Friday 1/28 and included screenshots of the offer terms, proof of purchases, copies of all email communications, etc. Cartera responded the following day, and by Tuesday morning both purchases were pending in the AA shopping portal. All of the miles, including the bonus promos, were posted to my AA account the next day
Feb 16, 2022, 7:35 pm
#324
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
if i can see the order number and amount tracked in recent store vists, but it has not yet posted into recent transactions does that mean it will track eventually? Have some orders that posted 3 days ago in recent store visits but has not moved to recent transactions yet?
Feb 16, 2022, 10:23 pm
#325
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,226
I need a new wine rack (to hold all my wine club wine), anyone have any suggestions for good AA Shopping portal vendors for it?
Feb 16, 2022, 11:08 pm
#326
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,584
There may be other merchants.
Feb 17, 2022, 5:08 am
#327
FlyerTalk Evangelist
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 35,388
Verizon update
The 6200 miles from first of my two Verizon prepaid card purchases posted to eShopping as "Pending" today. The purchase was made on 1/18 and a ticket opened on 2/3. Waiting to see if they post as base or bonus. No email from Cartera yet informing me that the issue has been resolved, so I'm not sure if they just posted at the 30-day mark or if Cartera had to intervene.
The second purchase was made on 1/24 and a ticket opened on 2/9 so maybe I will see the miles from that one post in another 6 days. 🤞
The second purchase was made on 1/24 and a ticket opened on 2/9 so maybe I will see the miles from that one post in another 6 days. 🤞
Feb 17, 2022, 8:01 am
#328
formerly DreAAmliner
Join Date: Feb 2020
Location: DFW
Programs: AA EXP
Posts: 419
The 6200 miles from first of my two Verizon prepaid card purchases posted to eShopping as "Pending" today. The purchase was made on 1/18 and a ticket opened on 2/3. Waiting to see if they post as base or bonus. No email from Cartera yet informing me that the issue has been resolved, so I'm not sure if they just posted at the 30-day mark or if Cartera had to intervene.
The second purchase was made on 1/24 and a ticket opened on 2/9 so maybe I will see the miles from that one post in another 6 days. 🤞
The second purchase was made on 1/24 and a ticket opened on 2/9 so maybe I will see the miles from that one post in another 6 days. 🤞
Like you, today i also see my 6,200 miles "pending". My purchase was 1/19.
Feb 17, 2022, 8:03 am
#329
Join Date: Sep 2020
Programs: AA EXP, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Diamond
Posts: 3,947
The 6200 miles from first of my two Verizon prepaid card purchases posted to eShopping as "Pending" today. The purchase was made on 1/18 and a ticket opened on 2/3. Waiting to see if they post as base or bonus. No email from Cartera yet informing me that the issue has been resolved, so I'm not sure if they just posted at the 30-day mark or if Cartera had to intervene.
The second purchase was made on 1/24 and a ticket opened on 2/9 so maybe I will see the miles from that one post in another 6 days. 🤞
The second purchase was made on 1/24 and a ticket opened on 2/9 so maybe I will see the miles from that one post in another 6 days. 🤞
Nothing showing as tracking for me.
Feb 17, 2022, 9:25 am
#330
Join Date: Sep 2002
Location: District of Columbia
Programs: AA ExecPl, AT Gold, Hyatt Globalist, IHG Diamond, Hilton Diamond, National
Posts: 2,440
The 6200 miles from first of my two Verizon prepaid card purchases posted to eShopping as "Pending" today. The purchase was made on 1/18 and a ticket opened on 2/3. Waiting to see if they post as base or bonus. No email from Cartera yet informing me that the issue has been resolved, so I'm not sure if they just posted at the 30-day mark or if Cartera had to intervene.
The second purchase was made on 1/24 and a ticket opened on 2/9 so maybe I will see the miles from that one post in another 6 days. 🤞
The second purchase was made on 1/24 and a ticket opened on 2/9 so maybe I will see the miles from that one post in another 6 days. 🤞