Feb 18, 2015, 5:57 pm
Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
Cartera website: http://www.cartera.com
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
- A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
- Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- Giftcards.com has had various limits over the years, and it was always by calendar month.
- Some data points show the $2,000 monthly limit is not always enforced. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- In 2022, larger orders track more slowly, and you may need to wait a full month to see miles. Strong advice from the thread is to make multiple small purchases (say under $300) rather than large ones to avoid the dreaded "manual review"
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues (archive)
Jan 1, 2023, 9:58 pm
#2116
Join Date: Aug 2013
Location: USA
Programs: IHG/Spire Amb., Hilton/Diamond, SPG/Gold, Marriott/Gold, AA/Plat, Southwest/CP
Posts: 270
This is frustrating. Had about $4,500 post manually in last few months but have $10K outstanding, some of which are being investigated and some of which I hadn't had a chance to submit inquiries on yet. They are almost all ones where it was tracked incorrectly due to it multiplying by GC quantity.
You can no longer select Giftcards.com as a vendor for purposes of submitting a missing mileage request. Seems like somewhere this is all just gunked up.
Need these to post before too long or I start missing status milestones and having trips where I'm behind where I should be. Not a disaster but frustrating. That said, was all nice while it lasted.
You can no longer select Giftcards.com as a vendor for purposes of submitting a missing mileage request. Seems like somewhere this is all just gunked up.
Need these to post before too long or I start missing status milestones and having trips where I'm behind where I should be. Not a disaster but frustrating. That said, was all nice while it lasted.
Jan 2, 2023, 11:24 am
#2117
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 1,442
Its been months in the making, but I received an email today stating that Samsung has approved the points for a ~$4600 purchase made on October 6, and my AAShopping account now shows ~27K points as pending. This took several follow up emails from me over the past months.
Although they did not ask for these, as mentioned before upthread, I would highly recommend that anyone making a large purchase from any store take screenshots/photos with your phone, etc, of every step of the purchase process (from the time you see the points offer on the AAshopping website, take photo of the terms, a photo showing "x points activated," your final cart, your payment/payment confirmation, etc..." ... Just in case they are needed as proof, CYA!
Although they did not ask for these, as mentioned before upthread, I would highly recommend that anyone making a large purchase from any store take screenshots/photos with your phone, etc, of every step of the purchase process (from the time you see the points offer on the AAshopping website, take photo of the terms, a photo showing "x points activated," your final cart, your payment/payment confirmation, etc..." ... Just in case they are needed as proof, CYA!
Jan 2, 2023, 8:35 pm
#2118
Join Date: Mar 2016
Location: Washington DC
Programs: AA EXP IHG Diamond Marriott Gold Hilton Diamond
Posts: 151
Under contact us.. you can select "merchant not listed" and type in giftcards.com
I sent a second follow-up for a pending request since Nov 27th (> month ago)
Got a prompt reply which indicated they were very aware of the situation and were working to fix the one transaction that posted too much, and the two transactions of mine that haven't yet posted.
I think they must be swamped with complaints from late Nov/early Dec.. maybe that's what prompted shutting the whole thing down... hopefully temporary.
Walgreens is now at 4 miles/$
I sent a second follow-up for a pending request since Nov 27th (> month ago)
Got a prompt reply which indicated they were very aware of the situation and were working to fix the one transaction that posted too much, and the two transactions of mine that haven't yet posted.
I think they must be swamped with complaints from late Nov/early Dec.. maybe that's what prompted shutting the whole thing down... hopefully temporary.
Walgreens is now at 4 miles/$
Last edited by worldtraveler303; Jan 2, 2023 at 8:59 pm
Jan 2, 2023, 9:16 pm
#2119
Join Date: Jan 2022
Location: PHX
Posts: 59
Under contact us.. you can select "merchant not listed" and type in giftcards.com
I sent a second follow-up for a pending request since Nov 27th (> month ago)
Got a prompt reply which indicated they were very aware of the situation and were working to fix the one transaction that posted too much, and the two transactions of mine that haven't yet posted.
I think they must be swamped with complaints from late Nov/early Dec.. maybe that's what prompted shutting the whole thing down... hopefully temporary.
Walgreens is now at 4 miles/$
I sent a second follow-up for a pending request since Nov 27th (> month ago)
Got a prompt reply which indicated they were very aware of the situation and were working to fix the one transaction that posted too much, and the two transactions of mine that haven't yet posted.
I think they must be swamped with complaints from late Nov/early Dec.. maybe that's what prompted shutting the whole thing down... hopefully temporary.
Walgreens is now at 4 miles/$
Jan 5, 2023, 11:05 am
#2120
Join Date: Oct 2022
Posts: 25
Seems like this place has completely died since GC.com was removed.
Some good news for the rest of us, hopefully, Cartera must recognize Orthodox Christmas because today I had like 7-8 missing points disputes all come back in the green. I'm now almost entirely caught up back to October 2022 and only because of a particularly troublesome merchant.
Some good news for the rest of us, hopefully, Cartera must recognize Orthodox Christmas because today I had like 7-8 missing points disputes all come back in the green. I'm now almost entirely caught up back to October 2022 and only because of a particularly troublesome merchant.
Jan 5, 2023, 3:49 pm
#2121
Join Date: Jun 2021
Location: LAX/SFO
Posts: 391
Walmart.com is done too today.
Jan 5, 2023, 4:11 pm
#2122
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 1,442
Jan 5, 2023, 4:55 pm
#2123
Join Date: Jul 2019
Location: Seattle
Programs: Hyatt Globalist, AA Plat Pro, AS MVP 75K
Posts: 146
On the other hand, I'm actually going to have cashback this year going through other means.
Jan 6, 2023, 8:07 am
#2124
Join Date: Sep 2008
Location: AUS
Programs: BAEC Gold, AA PPro, Hyatt Globalist, Amex Plat
Posts: 7,040
Regards
Jan 6, 2023, 8:18 am
#2125
Join Date: Sep 2009
Programs: AA Executive Platinum, Marriott Lifetime Titanium, IHG Platinum
Posts: 1,442
Honestly, it will be interesting to see what many of the "big players" in this thread do for encore this year. Many of the offers they took advantage of to gain status this year have one time only or new accounts only language And some of the easy ones, like Motley Fool, have drastically lowered their offers. I suspect that some of the businesses that are on AA Shopping are finding this path is not generating new, profitable, ongoing customers.
Jan 6, 2023, 8:27 am
#2126
Join Date: Feb 2007
Location: Nashville, TN
Programs: AA PP; Bonvoy SE
Posts: 265
Seems like this place has completely died since GC.com was removed.
Some good news for the rest of us, hopefully, Cartera must recognize Orthodox Christmas because today I had like 7-8 missing points disputes all come back in the green. I'm now almost entirely caught up back to October 2022 and only because of a particularly troublesome merchant.
Some good news for the rest of us, hopefully, Cartera must recognize Orthodox Christmas because today I had like 7-8 missing points disputes all come back in the green. I'm now almost entirely caught up back to October 2022 and only because of a particularly troublesome merchant.
Jan 6, 2023, 9:40 am
#2127
Join Date: Oct 2022
Location: Sub Carolina
Programs: AC, AA, TK, OW Emerald
Posts: 1,327
Jan 6, 2023, 12:10 pm
#2128
Join Date: Sep 2002
Location: District of Columbia
Programs: AA ExecPl, AT Gold, Hyatt Globalist, IHG Diamond, Hilton Diamond, National
Posts: 2,440
Seems like this place has completely died since GC.com was removed.
Some good news for the rest of us, hopefully, Cartera must recognize Orthodox Christmas because today I had like 7-8 missing points disputes all come back in the green. I'm now almost entirely caught up back to October 2022 and only because of a particularly troublesome merchant.
Some good news for the rest of us, hopefully, Cartera must recognize Orthodox Christmas because today I had like 7-8 missing points disputes all come back in the green. I'm now almost entirely caught up back to October 2022 and only because of a particularly troublesome merchant.
Jan 6, 2023, 12:18 pm
#2129
Join Date: Apr 2011
Programs: Marriott Ambassador, AA ExecPlat, Amtrak Select Exec, former WN apologist
Posts: 1,426
Honestly, it will be interesting to see what many of the "big players" in this thread do for encore this year. Many of the offers they took advantage of to gain status this year have one time only or new accounts only language And some of the easy ones, like Motley Fool, have drastically lowered their offers. I suspect that some of the businesses that are on AA Shopping are finding this path is not generating new, profitable, ongoing customers.
Regards
Regards
Jan 6, 2023, 2:20 pm
#2130
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,666
Personally, I am willing to sacrifice all your outstanding points requests from gf.com in exchange of them coming back to the portal...Let's make a deal and wipe the slate clean and start over...