Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
Cartera website: http://www.cartera.com
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
- A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
- Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- Giftcards.com has had various limits over the years, and it was always by calendar month.
- Some data points show the $2,000 monthly limit is not always enforced. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- In 2022, larger orders track more slowly, and you may need to wait a full month to see miles. Strong advice from the thread is to make multiple small purchases (say under $300) rather than large ones to avoid the dreaded "manual review"
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues (archive)
#1922
Join Date: Feb 2003
Location: Calfornia and sometimes GLA
Posts: 371
was just going to checkout from Saks and I think their website crashed
#1923
Join Date: Jul 2008
Location: DCA
Programs: AA EXP 1MM, WOH Globalist
Posts: 1,160
Saks 10x is very handy if you have an Amex Platinum card and haven't used your semiannual $50 Saks credit since July 1. Free 500 LPs!
#1924
Join Date: Apr 2011
Programs: AAdvantage (Platinum)
Posts: 469
GC.com updated the look of their checkout page and now 1) the saved CC only has a 50% chance of being populated on the order page, and 2) an order has only a 50% chance of being reported to AAdvantage eShoppping. I placed four $250 orders and only the last 2 tracked. I then later placed 2 orders and only the first tracked. The first issue is less likely to occur if I wait longer for each page to load. I've previously placed on the order of 1 or 2 dozen orders without a problem.
#1925
Join Date: Oct 2010
Posts: 172
I did place some more orders this morning and they are already showing up as orders on GC.com site so back to normal tracking... I am doing things at $500/transaction as at $750/trasactions, I have see challenges automatically crediting... fun fun fun.
Last edited by kimbray; Nov 29, 2022 at 10:33 am
#1926
Join Date: Jun 2011
Posts: 3,528
GC.com updated the look of their checkout page and now 1) the saved CC only has a 50% chance of being populated on the order page, and 2) an order has only a 50% chance of being reported to AAdvantage eShoppping. I placed four $250 orders and only the last 2 tracked. I then later placed 2 orders and only the first tracked. The first issue is less likely to occur if I wait longer for each page to load. I've previously placed on the order of 1 or 2 dozen orders without a problem.
#1927
Join Date: Nov 2010
Posts: 378
I'm finding incorrect credits at several sites. GC like others have said, is mis-crediting. My $500 order credited to AA at $1k and they awarded LP based on that. A subsequent $1k order credited at $4k which is ineligible for an award. They acknowledged the order but then of course no action. I messaged them on Sunday but no acknowledgment or response.
My $69.99 order from ugg.com credited at $39.99. Single item!!!! Again Sunday messaged, no response
My Apple $98 order credited $79, for a charger, but the $19 for cable included in that order never credited. I emailed them numerous times - first they added it then removed it, next they re-added $98 and again removed $19, and then the $79 extra, and when I complained they said I had my credit and closed the ticket. I wrote back again to say it was unresolved almost a week ago and no response or acknowledgment, so I followed up today.
All orders placed on my desktop using Chrome.
My $69.99 order from ugg.com credited at $39.99. Single item!!!! Again Sunday messaged, no response
My Apple $98 order credited $79, for a charger, but the $19 for cable included in that order never credited. I emailed them numerous times - first they added it then removed it, next they re-added $98 and again removed $19, and then the $79 extra, and when I complained they said I had my credit and closed the ticket. I wrote back again to say it was unresolved almost a week ago and no response or acknowledgment, so I followed up today.
All orders placed on my desktop using Chrome.
#1928
Join Date: Jul 2008
Location: DCA
Programs: AA EXP 1MM, WOH Globalist
Posts: 1,160
The incorrect posting total happened to me today, first time I have ever had an issue of any kind with the site. I made a $999.99 purchase from LG Electronic on Monday. It showed up as pending in my eShopping account yesterday for $99.99. Today they posted 300 miles (3x multiplier) to my AAdvantage account. I filed an inquiry on the site and asked them to please make sure the additional 2,700 are posted as base miles and not bonus. We shall see...
#1930
Join Date: Oct 2010
Posts: 172
I have a question based on all of these challenges. I am close to AA Executive Platinum. I am waiting to see what all posts to AA because of these interesting issues (some are in my favor and some are not but I beleive I am net positive based on lastest shopping portal pending trasactions (lets see if they ever post to AA).
My question is the following, if I get to AA Executive Patinum status based on Cartera posting transactions to AA and AA recognizing status, if there is a CLAW BACK on any transaction, do I LOSE the AA Executive Platinum?
I ask this as this latest round of issues with Cartera may create this exact situation for me...
Thanks!
My question is the following, if I get to AA Executive Patinum status based on Cartera posting transactions to AA and AA recognizing status, if there is a CLAW BACK on any transaction, do I LOSE the AA Executive Platinum?
I ask this as this latest round of issues with Cartera may create this exact situation for me...
Thanks!
#1931
Join Date: Apr 2011
Programs: Marriott Ambassador, AA ExecPlat, Amtrak Select Exec, former WN apologist
Posts: 1,425
I have a question based on all of these challenges. I am close to AA Executive Platinum. I am waiting to see what all posts to AA because of these interesting issues (some are in my favor and some are not but I beleive I am net positive based on lastest shopping portal pending trasactions (lets see if they ever post to AA).
My question is the following, if I get to AA Executive Patinum status based on Cartera posting transactions to AA and AA recognizing status, if there is a CLAW BACK on any transaction, do I LOSE the AA Executive Platinum?
I ask this as this latest round of issues with Cartera may create this exact situation for me...
Thanks!
My question is the following, if I get to AA Executive Patinum status based on Cartera posting transactions to AA and AA recognizing status, if there is a CLAW BACK on any transaction, do I LOSE the AA Executive Platinum?
I ask this as this latest round of issues with Cartera may create this exact situation for me...
Thanks!
#1932
Join Date: Apr 2016
Posts: 705
I have a question based on all of these challenges. I am close to AA Executive Platinum. I am waiting to see what all posts to AA because of these interesting issues (some are in my favor and some are not but I beleive I am net positive based on lastest shopping portal pending trasactions (lets see if they ever post to AA).
My question is the following, if I get to AA Executive Patinum status based on Cartera posting transactions to AA and AA recognizing status, if there is a CLAW BACK on any transaction, do I LOSE the AA Executive Platinum?
I ask this as this latest round of issues with Cartera may create this exact situation for me...
Thanks!
My question is the following, if I get to AA Executive Patinum status based on Cartera posting transactions to AA and AA recognizing status, if there is a CLAW BACK on any transaction, do I LOSE the AA Executive Platinum?
I ask this as this latest round of issues with Cartera may create this exact situation for me...
Thanks!
#1933
Join Date: Aug 2003
Location: Henderson, NV, USA
Programs: Hilton Diamond; Hertz PC; AA Platinum; Marriott Lifetime Gold
Posts: 159
Using Samsung Pay or Google Pay with virtual Visa
I've seen it mentioned here that we should be able to load the GCC Virtual Visa to Samsung Pay or Google Pay, but I am striking out doing that (getting a "your bank doesn't support this" message). Obviously I'm missing something. Would appreciate guidance. Thanks
#1935
Join Date: Apr 2022
Location: ATL
Programs: AA EXP
Posts: 113
GC.com no longer sells the virtual Visa GC that works with Google pay. It was a thing a few months ago, but not anymore.