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AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues

Old Feb 18, 15, 5:57 pm
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Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)

American Airlines is not the contact for Cartera / AAdvantage eShopping .

AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.

If you have trouble getting purchases to track, there's also a browser extension to help.

Cartera website: http://www.cartera.com

Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421

Tel. (781) 541-6800 Fax: (781) 541-6801

For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)

This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.


A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.

As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.

Older posts may be read at http://www.flyertalk.com/forum/american-airlines-aadvantage-pre-consolidation/1656169-archive-aadvantage-e-shopping-cartera-questions-discussion-vendor-consol.html


Notes about Giftcards.com:
  • A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
  • Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st.
  • Giftcards.com has had various limits over the years, and it was always by calendar month.
  • Some data points show the $2,000 monthly limit is not always enforced.
  • In 2022, larger orders track more slowly, and you may need to wait a full month to see miles.
(Copied from the LP thread wiki): Once you click through the AAdvantage eShopping portal to a vendor offer and make a purchase, you will eventually get the associated miles posted to your AAdvantage account as both redeemable miles and Loyalty Points. If the merchant advertises an increase in the miles per dollar spent, you'll earn the higher amount in both redeemable miles and an equal number of Loyalty Points. The same applies if a merchant advertises a higher fixed amount per purchase, rather than a per dollar amount. Examples of this would appear on the portal as, "Extra miles. Was 1 mile/$. Now earn 3 miles/$" or "Extra miles. Was up to 3700 miles. Now up to 6200 miles." However, if the website advertises a "Limited-time bonus offer" for "bonus miles" after meeting a spending threshold, that bonus will only post as redeemable miles and not Loyalty Points. If a bonus is offered for some site-wide activity such as 1000 miles for installing an extension, or 500 miles for enrolling in the portal, or 2000 miles for meeting a spending threshold across multiple merchants, the bonus will only post as redeemable miles and not Loyalty Points.

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AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues

Old Nov 12, 22, 11:02 pm
  #1816  
 
Join Date: May 2008
Location: PHL (kinda, no airport is really close)
Programs: AA Exp, but not sure for how long. Enterprise Platinum woo-hoo!
Posts: 4,458
Originally Posted by 36902BRF View Post
These cards are issued by Blackhawk network and BHN has been blocking larger debit transactions at many of the larger chains used for MO liquidation. Been ongoing for a couple of years. Started with WM and then many Kroger branded stores and continued with other chains over time. You can head over to the manufacture spend forum to learn more. The blocks are are from consistent and with some experimentation you may find a combo of store/card type that works for you. You can often run them for $99 debit transactions when blocked if you have more patience than me.
I got declined at a local store that until a few days ago hadn't been a problem. I thought maybe I hadn't set the PIN. But then before I had the chance to revisit any local stores, I tried a Smith's and an Albertson's in Las Vegas and got "Not Authorized" or words like that. I even did try doing a $99 swipe and that didn't work.
redtop43 is offline  
Old Nov 13, 22, 9:15 am
  #1817  
 
Join Date: Aug 2013
Posts: 1,581
Originally Posted by redtop43 View Post
I got declined at a local store that until a few days ago hadn't been a problem. I thought maybe I hadn't set the PIN. But then before I had the chance to revisit any local stores, I tried a Smith's and an Albertson's in Las Vegas and got "Not Authorized" or words like that. I even did try doing a $99 swipe and that didn't work.
Interesting on the $99 swipe. BHN has been on the warpath and I think any chain or store that see significant volume will get blocked eventually (though they seem to take their time). I have largely moved away from BHN metas unless I am either acquiring them for a discount and/or making so many points on them that higher cost liquidation options that still are reliable make sense.
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Old Nov 13, 22, 10:23 am
  #1818  
 
Join Date: Feb 2009
Location: PWM
Programs: AA Lifetime Gold, 1MM, Bonsai Platinum, Bonvoy Gold, IHG Platinum
Posts: 338
DP, on the check out page when I click "add Promo code", VETERANSDAYSALE pops up, and when applied gives the 5% and tracks as it should on the site. I know most of you are chasing LP's, but the shopping portal is also giving 4000 bonus miles for $1500 spend. and for the first time in over a year I've had no problems with the website, everything went through smoothly. and purchasing 2 at a time! RT
roadtriper is offline  
Old Nov 13, 22, 12:23 pm
  #1819  
was Steven6702
 
Join Date: Aug 2013
Location: USA
Programs: IHG/Spire Amb., Hilton/Diamond, SPG/Gold, Marriott/Gold, AA/Plat, Southwest/CP
Posts: 270
I did $250 MC with VETERANSDAY yesterday and another $500 about 2 hours ago and neither has been acknowledged yet. Ultimately I'm happy to make an instant 2.8% on my money even if they don't work, especially being that the card has 0% APR for 18 months and the cash will be sitting in HYSA. But would be sweet to bank those LPs... 🤞
LaphroaigAndRibeye​​​​​​ is offline  
Old Nov 13, 22, 1:54 pm
  #1820  
 
Join Date: Sep 2011
Location: IND/NYC
Programs: AA EXP BA Silver SPG Gold HH GLD Hyatt GLB
Posts: 1,075
I joined the order cancellation club at GC.com with my first order of 1k. Resubmitted for 250 and believe that I'm now under manual review.

I need to take an in-depth look of everything available. Too bad there is no AA. I'm thinking of doing some grocery store action.
saltytheseagull is offline  
Old Nov 13, 22, 2:11 pm
  #1821  
 
Join Date: Dec 2019
Programs: AA EXP
Posts: 84
I bought one of the promo discounted $250 MCs and it tracked/showed up as pending the next day.
SFflyer20 is offline  
Old Nov 13, 22, 2:30 pm
  #1822  
 
Join Date: May 2008
Location: PHL (kinda, no airport is really close)
Programs: AA Exp, but not sure for how long. Enterprise Platinum woo-hoo!
Posts: 4,458
Originally Posted by 36902BRF View Post
Interesting on the $99 swipe. BHN has been on the warpath and I think any chain or store that see significant volume will get blocked eventually (though they seem to take their time). I have largely moved away from BHN metas unless I am either acquiring them for a discount and/or making so many points on them that higher cost liquidation options that still are reliable make sense.
I used to buy literally $millions a year, $25K at a time. When they put in the $99 limit I was stuck with about $17K in cards. There is a provision in the T&C that says "If you do not accept these terms and conditions, you may return the cards to us for a refund" and that's exactly what I did. Took a little back-and-forth but eventually I got a check.

The T&C on these cards say "Can be used anywhere Visa debit is accepted. No cash and no ATM access." Meaning, basically, they can't arbitarily block the cards since (a) money orders aren't cash and (b) The T&C don't say "Almost everywhere Visa debit is accepted" or "Can be used anywhere Visa debit is accepted except here and there where we decide it's not."

However... I just got back from Walmart. My local store has been without money orders for months, because the new Western Union money order machine wasn't connected properly. It is now, and I was able to liquidate 9 $250 GC's, $99 and $52 swipes at a time.

Last edited by redtop43; Nov 13, 22 at 4:21 pm
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Old Nov 13, 22, 3:01 pm
  #1823  
 
Join Date: Sep 2016
Posts: 32
I’m starting to have more and more issues with getting the promised miles for purchases. (And before anyone asks, nope, no ad blocking, plug-ins, etc). The purchases show up in recent visits with the purchase amount, I receive the email that my order has been tracked, them nothing. My success rate for contacting customer service to get the missing miles is about 75%.

Right now, I’m rather irked about missing miles from a $5,000 purchase (with a 5x mileage earn rate) from Ylang23. Purchase was October 5. I got the tracking email but nothing since. Contacted customer support on October 25, they said they’re looking into it, but it’s radio silence. Really frustrating.
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Old Nov 13, 22, 6:50 pm
  #1824  
IHG Contributor Badge
 
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,183
Originally Posted by WryMartini View Post

Right now, Im rather irked about missing miles from a $5,000 purchase (with a 5x mileage earn rate) from Ylang23. Purchase was October 5. I got the tracking email but nothing since. Contacted customer support on October 25, they said theyre looking into it, but its radio silence. Really frustrating.
Give it a couple more weeks. I had a $5k purchase at Gucci.com (8x earn) and any purchase that large is going to be manually reviewed.
355F1 is offline  
Old Nov 13, 22, 6:53 pm
  #1825  
 
Join Date: Aug 2014
Posts: 1,173
Ordered a 250 with code, received email with visit to portal and estimated 3x miles on full $255. Will make two purchases per day until I get to $2K total. Promo good for a few more days, hope the 3x stays around on GCC

Looks like people are ordering 2 $250's in one order and it's tracking just as quickly as ordering 1 $250?
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Old Nov 13, 22, 7:25 pm
  #1826  
 
Join Date: Sep 2011
Location: IND/NYC
Programs: AA EXP BA Silver SPG Gold HH GLD Hyatt GLB
Posts: 1,075
I got my 250 but the original order is the one that tracked. I hope just receive the correct amount of miles.
saltytheseagull is offline  
Old Nov 13, 22, 9:42 pm
  #1827  
 
Join Date: Mar 2007
Location: SAF & RNO
Programs: AA EXP 4MM, Piper Dakota, Admirals Club, Hyatt Glob, Hilton Gold, Wyndham Diamond
Posts: 1,383
Originally Posted by saltytheseagull View Post
I got my 250 but the original order is the one that tracked. I hope just receive the correct amount of miles.
I am hoping to get the card. I always received them within a few hours. It has now been two days and no card.
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Old Nov 13, 22, 9:45 pm
  #1828  
 
Join Date: Jul 2021
Location: Dallas, TX
Programs: AA, WN
Posts: 72
Originally Posted by DeltaNeutral28 View Post
Ordered a 250 with code, received email with visit to portal and estimated 3x miles on full $255. Will make two purchases per day until I get to $2K total. Promo good for a few more days, hope the 3x stays around on GCC

Looks like people are ordering 2 $250's in one order and it's tracking just as quickly as ordering 1 $250?
I bought the $250 card for $243.45, pay $243.05 rent with a $6.95 transaction fee. So in essence I paid $0.40 to get 768 LP, 768 RDM, and credit card points for that $243.45.

Since I can pay rent with these visa or master giftcards I bought up to $2000 daily, and will continue until the promo ends. I can tell you the points tracked smoothly either as 1x, 2x, 3x, or 4x $250 order.
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Old Nov 13, 22, 10:32 pm
  #1829  
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Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,183
In regards to the title of this thread, what is Cartera?
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Old Nov 14, 22, 1:35 am
  #1830  
 
Join Date: Mar 2019
Programs: AA EXP and Marriott Titanium
Posts: 523
Originally Posted by 355F1 View Post
In regards to the title of this thread, what is Cartera?
The company that runs the shopping portal.

https://www.crunchbase.com/organizat...rtera-commerce
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