Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
Cartera website: http://www.cartera.com
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/american-airlines-aadvantage-pre-consolidation/1656169-archive-aadvantage-e-shopping-cartera-questions-discussion-vendor-consol.html
Notes about Giftcards.com:
- A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
- Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st.
- Giftcards.com has had various limits over the years, and it was always by calendar month.
- Some data points show the $2,000 monthly limit is not always enforced.
- In 2022, larger orders track more slowly, and you may need to wait a full month to see miles.
AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues
#1786
Join Date: Oct 2010
Posts: 117
#1787
Join Date: Sep 2009
Programs: AA Executive Platinum, SW A-List Preferred, Marriott Lifetime Titanium, IHG Diamond
Posts: 533
I found myself angered this morning after receiving yet another email about Samsung offering bonus points through AA Shopping… When I still haven’t received my points from my last purchase.
***** End of mild rant *****
***** End of mild rant *****
#1788
Join Date: Sep 2019
Programs: Hyatt Globalist, Marriott Ambassador, AA EXP, DL PM
Posts: 448
Word of warning regarding hotel stays booked through eshopping: while there are past reports that Cartera will honor the terms of its seasonal promotions (eg back to school bonuses) if you do in fact stay during the promotional period, I can confirm definitively that this is false, based on at least a half dozen emails asking for second opinions and supervisors and general policy confirmations. They will not do this.
If you plan to accept their promotional offer, you must both *book* and *stay* during the promotional period (notwithstanding what the actual terms of the offer say) in order to get them to not breach the terms of their offer. Caveat emptor. (Thankfully I don't need these miles for anything in particular, I just get aggravated when companies violate offer terms that they themselves drafted.)
If you plan to accept their promotional offer, you must both *book* and *stay* during the promotional period (notwithstanding what the actual terms of the offer say) in order to get them to not breach the terms of their offer. Caveat emptor. (Thankfully I don't need these miles for anything in particular, I just get aggravated when companies violate offer terms that they themselves drafted.)
#1789
Join Date: Feb 2007
Location: Nashville, TN
Programs: AA PP; Bonvoy SE
Posts: 264
Many of us have struggled with cancellations on GC.com, but today I actually received a call from them asking me to verify my information to process the order. The Rep said he was passing it on to their security team and hopefully future orders will be processed.
So, there may be hope for us. If you receive a call from 844-489-xxxx number, I'd consider answering. I'm 3 for 11 this week after this order was processed. I just ordered another so we'll see.
edit: 2 orders @ $250 each were processed at 9pm CT, about 30 minutes after being ordered.
So, there may be hope for us. If you receive a call from 844-489-xxxx number, I'd consider answering. I'm 3 for 11 this week after this order was processed. I just ordered another so we'll see.
edit: 2 orders @ $250 each were processed at 9pm CT, about 30 minutes after being ordered.

Last edited by majikTib; Nov 5, 22 at 8:17 pm
#1790
Join Date: May 2008
Location: PHL (kinda, no airport is really close)
Programs: AA Exp, but not sure for how long. Enterprise Platinum woo-hoo!
Posts: 4,472
I have never had an issue with over $2K/month on GC's. Last spring when this all started, I pressed the issue with GC.com and was told they will not "investigate" orders over $2K/mo.
I'm going to repeat something I posted earlier, as no one can sensibly read through 120 pages of posts. What I'm about to say is based more on things I've done in my profession than inside information from Blackhawk. They probably have security software that screens for activty frequently associated with fraud. Blackhawk probably doesn't know the exact conditions, and in fact the software vendor may not either. The software is self-learning and looks at fraudulent transactions and what characteristics were associated with them, then blocks transactions with those qualities. It's a matter of trial and error, and I've used multiple GC.com logins and different credit cards. For the past few months I've had success with the same login and the same credit card, but I try to leave several days between orders. Since they upped to 3x again I've been playing a $500 order every 2 days. I need about a half-dozen more of these to go over 200K.
I personally find it easier to to repeated GC purchases than mess around with Motley Fool and HelloFresh. There are tricks to liquidate the gift cards, and the mods don't want me posting them repeatedly, but you can look in the Manufactured Spending thread in the credit card forum, or PM me and I'll tell you how.
However, I admit I didn't read the fine print and the change from $2K/month to $2K/order is quite welcome. I will probably hit my 200K (if they keep it at 3x long enough) and then stop unless they go back to 3x. It's a lot of time and effort for only 1x LPs/RDMs.
I'm going to repeat something I posted earlier, as no one can sensibly read through 120 pages of posts. What I'm about to say is based more on things I've done in my profession than inside information from Blackhawk. They probably have security software that screens for activty frequently associated with fraud. Blackhawk probably doesn't know the exact conditions, and in fact the software vendor may not either. The software is self-learning and looks at fraudulent transactions and what characteristics were associated with them, then blocks transactions with those qualities. It's a matter of trial and error, and I've used multiple GC.com logins and different credit cards. For the past few months I've had success with the same login and the same credit card, but I try to leave several days between orders. Since they upped to 3x again I've been playing a $500 order every 2 days. I need about a half-dozen more of these to go over 200K.
I personally find it easier to to repeated GC purchases than mess around with Motley Fool and HelloFresh. There are tricks to liquidate the gift cards, and the mods don't want me posting them repeatedly, but you can look in the Manufactured Spending thread in the credit card forum, or PM me and I'll tell you how.
However, I admit I didn't read the fine print and the change from $2K/month to $2K/order is quite welcome. I will probably hit my 200K (if they keep it at 3x long enough) and then stop unless they go back to 3x. It's a lot of time and effort for only 1x LPs/RDMs.
#1791
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 10,143
I doubt there is a need to space the orders. I have done 6-8 orders of $250 each back-to-back in 30 minutes. My routine is 5-6 orders at a time.
I keep going for the cheap RDMs at this point, and LPs are secondary.
I keep going for the cheap RDMs at this point, and LPs are secondary.
Last edited by nk15; Nov 5, 22 at 9:45 pm
#1792
Join Date: Jul 2008
Location: DCA
Programs: AA EXP 1MM, WOH Globalist
Posts: 1,124
I stick to 1 or 2 per day because I'm more worried about being flagged on the credit card side, not GC.com or Cartera.
#1793
Join Date: Jan 2022
Posts: 16
Yesterday I bought 6x$250 on my account to get the $1500 spend bonus. Then I tried to do 6x$250 on p2's account, and I got a notice that I could only spend $500 more due to the $2k limit (how did they know I'm p1 not p2? No idea). So I bought 2x$250.
Anyway, today I was able to buy the remaining 4x$250 on p2's account no problem. It suggests to me that $2k is maybe a daily limit now? Any ideas?
Anyway, today I was able to buy the remaining 4x$250 on p2's account no problem. It suggests to me that $2k is maybe a daily limit now? Any ideas?
#1794
Join Date: Jan 2015
Posts: 160
Word of warning regarding hotel stays booked through eshopping: while there are past reports that Cartera will honor the terms of its seasonal promotions (eg back to school bonuses) if you do in fact stay during the promotional period, I can confirm definitively that this is false, based on at least a half dozen emails asking for second opinions and supervisors and general policy confirmations. They will not do this.
If you plan to accept their promotional offer, you must both *book* and *stay* during the promotional period (notwithstanding what the actual terms of the offer say) in order to get them to not breach the terms of their offer. Caveat emptor. (Thankfully I don't need these miles for anything in particular, I just get aggravated when companies violate offer terms that they themselves drafted.)
If you plan to accept their promotional offer, you must both *book* and *stay* during the promotional period (notwithstanding what the actual terms of the offer say) in order to get them to not breach the terms of their offer. Caveat emptor. (Thankfully I don't need these miles for anything in particular, I just get aggravated when companies violate offer terms that they themselves drafted.)
#1795
Join Date: Feb 2006
Location: DCA/IAD
Programs: AA Platinum Pro, UA Silver, Marriott Titanium, HHonors Diamond, National Exec, Hertz PC, Nexus
Posts: 376
I just got bonus miles manually posted for two Marriott stays that were booked before the 2022 Back to School Promo with the stays taking place during the promo period. Booked two Fairfield stays on 7/21 at 4-miles per dollar for the nights of 7/28 and 7/31. The stays didn't post automatically. After submitting a ticket for the missing miles after 90 days and getting confirmation that Cartera would post, I submitted a separate ticket asking for 500 bonus miles for exceeding $150 in spend. I initially received an email rejecting the claim, then minutes later they sent another email saying to disregard the last message, that they would indeed post the bonus. The 500 miles posted as both LPs and RDMs. Earlier in the year, I had success getting bonus points retroactively. My memory is hazy, on whether the booking, stay, or both were during the promo period. I had to get that stay credited manually, followed by manual posting of the bonus points, which showed up as LPs as well.
#1796
Join Date: Sep 2009
Programs: AA Executive Platinum, SW A-List Preferred, Marriott Lifetime Titanium, IHG Diamond
Posts: 533
I just got bonus miles manually posted for two Marriott stays that were booked before the 2022 Back to School Promo with the stays taking place during the promo period. Booked two Fairfield stays on 7/21 at 4-miles per dollar for the nights of 7/28 and 7/31. The stays didn't post automatically. After submitting a ticket for the missing miles after 90 days and getting confirmation that Cartera would post, I submitted a separate ticket asking for 500 bonus miles for exceeding $150 in spend. I initially received an email rejecting the claim, then minutes later they sent another email saying to disregard the last message, that they would indeed post the bonus. The 500 miles posted as both LPs and RDMs. Earlier in the year, I had success getting bonus points retroactively. My memory is hazy, on whether the booking, stay, or both were during the promo period. I had to get that stay credited manually, followed by manual posting of the bonus points, which showed up as LPs as well.
#1797
Join Date: Jun 2012
Location: New England
Programs: Delta Plat, United Gold, American Gold, Wyndham Gold, Hyatt Explorist, Marriott Gold, Hilton Silver
Posts: 5,266
#1798
Join Date: Jul 2022
Posts: 134
for the fall bonus it states: “Qualifying purchases” do not include returns, cancellations, shipping and handling, taxes, gift card or other cash equivalent purchases, and certain products that are not eligible for bonus miles."
Does that mean purchases on giftcards.com won't count towards the bonus or purchasing an item with a gift card wont count?
Does that mean purchases on giftcards.com won't count towards the bonus or purchasing an item with a gift card wont count?