Feb 18, 2015, 5:57 pm
Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
Cartera website: http://www.cartera.com
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
- A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
- Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- Giftcards.com has had various limits over the years, and it was always by calendar month.
- Some data points show the $2,000 monthly limit is not always enforced. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- In 2022, larger orders track more slowly, and you may need to wait a full month to see miles. Strong advice from the thread is to make multiple small purchases (say under $300) rather than large ones to avoid the dreaded "manual review"
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues (archive)
Aug 6, 2016, 10:10 am
#166
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Drugstore.com shutting down
Drugstore.com says both drugstore.com and beauty.com are closing on 9/30/16. I have relied on them for many years to obtain household items (paper towels, Kleenex, laundry detergent, dish detergent, etc.). Their prices were good, they had an extra 5% rebate, and they offered usually 2 or 3 bonus AA miles via the AAdvantage eShopping mall.
Aug 6, 2016, 12:42 pm
#167
Formerly known as billinaz
Join Date: Oct 2003
Location: Goodyear,AZ for now then FL Spacecoast
Programs: US Airways Dividend Miles, American AAdvantage, Avis Preferred, Budget Rapid Rez, Hilton Honors
Posts: 1,145
Drugstore.com says both drugstore.com and beauty.com are closing on 9/30/16. I have relied on them for many years to obtain household items (paper towels, Kleenex, laundry detergent, dish detergent, etc.). Their prices were good, they had an extra 5% rebate, and they offered usually 2 or 3 bonus AA miles via the AAdvantage eShopping mall.
On September 30, 2016, we will be ending our drugstore.com dollars™ program.
You can still earn drugstore.com dollars™ until August 13, 2016. After that, you can redeem all of your drugstore.com dollars™ in a redemption-only period from August 14 – September 30, 2016.
After September 30, 2016, all unused drugstore.com dollars™ will expire and the entire program will end.
Aug 6, 2016, 7:45 pm
#168
Join Date: Oct 2012
Posts: 41
Yes, I have. The only time I had a problem with points credit (out of probably 50 or more transactions) I had to call and provide an order number. The agent looked it up and I received credit after two or three days. It was a wine purchase at 7 miles/dollar.
I made 6-7 purchases over the holidays and only got credit for 1... Which I did return and the points were removed. Nothing for the other purchases. I definitely went through the eShopping portal. I looked at the eShopping transactions today and, of course, the only transaction showing in the last 90 days was the one I returned and they took back the points I contacted Aadvantage shopping and now I have to supply them with all the receipts, etc. Has anyone gotten their points after sending in the receipts? Thanks
Aug 8, 2016, 5:13 pm
#169
Join Date: Nov 2011
Posts: 335
Just an update: My miles from Neiman Marcus posted today, exactly a week after I bought it. Neiman Marcus also has a very lenient return policy, jus FYI.
Last edited by petey2428; Aug 9, 2016 at 9:41 pm
Sep 8, 2016, 12:28 pm
#170
Join Date: Jun 2002
Location: CRP, Texas, AA 2MM, Plat
Posts: 430
Alas, Drugstore.com (and beauty.com) now says that September 30 is the last day they will be open for business! As in gone, forever. I've been buying from them for years (and enjoying the Advantage Miles too). Now what? VitaCost is "ok" but doesn't have the wide variety of Drugstore.com. Any suggestions from others who love and need to replace this website with something else (that we can get miles from)?
Sep 8, 2016, 2:08 pm
#171
Join Date: Dec 2004
Posts: 7,904
Alas, Drugstore.com (and beauty.com) now says that September 30 is the last day they will be open for business! As in gone, forever. I've been buying from them for years (and enjoying the Advantage Miles too). Now what? VitaCost is "ok" but doesn't have the wide variety of Drugstore.com. Any suggestions from others who love and need to replace this website with something else (that we can get miles from)?
Sep 8, 2016, 3:57 pm
#172
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Alas, Drugstore.com (and beauty.com) now says that September 30 is the last day they will be open for business! As in gone, forever. I've been buying from them for years (and enjoying the Advantage Miles too). Now what? VitaCost is "ok" but doesn't have the wide variety of Drugstore.com. Any suggestions from others who love and need to replace this website with something else (that we can get miles from)?
I've been using drugstore.com via AA E-shopping for many years for all household goods and OTC items. Toothpaste, paper towels, laundry detergent, you name it, if drugstore sold it, that's where we bought it. AA miles + free 2-day shipping via ShopRunner, plus decent prices and a 5% rebate. Awesome. The closest I can think of would be Target or Walmart, but they both offer fewer miles, no ShopRunner, and not the same selection.
If you ask me, it's asinine of Walgreens to shut these sites down. They have super easy to remember domain names and a loyal following. How many of those shoppers can Walgreens hope to acquire? Especially with a dramatically smaller selection, higher prices, no ShopRunner, and no AA E-Shopping, good luck with that. In my view, Walgreen's should have continued to operate all three web sites, but they could have gradually merged policies and operations so they could have done all three with the staff of one.
Sep 8, 2016, 4:03 pm
#173
Join Date: Dec 2004
Posts: 7,904
My exact situation and reaction (which I posted about last month, when I first learned of the shutdown).
I've been using drugstore.com via AA E-shopping for many years for all household goods and OTC items. Toothpaste, paper towels, laundry detergent, you name it, if drugstore sold it, that's where we bought it. AA miles + free 2-day shipping via ShopRunner, plus decent prices and a 5% rebate. Awesome. The closest I can think of would be Target or Walmart, but they both offer fewer miles, no ShopRunner, and not the same selection.
It doesn't matter what they do since they don't participate in AA E-Shopping!
If you ask me, it's asinine of Walgreens to shut these sites down. They have super easy to remember domain names and a loyal following. How many of those shoppers can Walgreens hope to acquire? Especially with a dramatically smaller selection, higher prices, no ShopRunner, and no AA E-Shopping, good luck with that. In my view, Walgreen's should have continued to operate all three web sites, but they could have gradually merged policies and operations so they could have done all three with the staff of one.
I've been using drugstore.com via AA E-shopping for many years for all household goods and OTC items. Toothpaste, paper towels, laundry detergent, you name it, if drugstore sold it, that's where we bought it. AA miles + free 2-day shipping via ShopRunner, plus decent prices and a 5% rebate. Awesome. The closest I can think of would be Target or Walmart, but they both offer fewer miles, no ShopRunner, and not the same selection.
It doesn't matter what they do since they don't participate in AA E-Shopping!
If you ask me, it's asinine of Walgreens to shut these sites down. They have super easy to remember domain names and a loyal following. How many of those shoppers can Walgreens hope to acquire? Especially with a dramatically smaller selection, higher prices, no ShopRunner, and no AA E-Shopping, good luck with that. In my view, Walgreen's should have continued to operate all three web sites, but they could have gradually merged policies and operations so they could have done all three with the staff of one.
https://www.aadvantageeshopping.com/....htm?gmid=2866
Sep 8, 2016, 7:40 pm
#174
Join Date: Nov 2012
Location: BHM
Programs: AA Executive Platinum
Posts: 70
After hearing about drugstore.com last month I gave jet.com a try. They have many of the same products, but it only earns 1 mile per dollar instead of 3. Seems to have a much better selection than Walgreens though.
Sep 8, 2016, 10:58 pm
#175
Join Date: Apr 2010
Posts: 1,546
Actually I'd already tapered off my use of drugstore.com since their prices had risen significantly after the WAG buyout.
Sep 9, 2016, 10:38 am
#176
Join Date: Jun 2002
Location: CRP, Texas, AA 2MM, Plat
Posts: 430
They should just put Walgreen on the Drugstore website since it is such a good one, easy to navigate, order, etc. I LOVE "your list"! So easy to reorder stuff. The Walgreen website leaves much to be desired, but I suppose I can find most things there. Lately, I've actually been ordering from Walmart's website (not a great one either), but have found stuff 1/4 the price of Amazon! AND free shipping or really cheap shipping. What a deal.
Ordered twice from Jet.com and guess what? Both orders were cancelled since "the items were no longer available". REALLY? Lordy, I'm afraid to mess around looking for things there now.
If Amazon gave miles, we could fly around the world twice! :-) But since I'm such a mileage freak, I'll often order from outfits that give out miles.
Ordered twice from Jet.com and guess what? Both orders were cancelled since "the items were no longer available". REALLY? Lordy, I'm afraid to mess around looking for things there now.
If Amazon gave miles, we could fly around the world twice! :-) But since I'm such a mileage freak, I'll often order from outfits that give out miles.
Sep 12, 2016, 5:29 am
#178
Join Date: Jun 2002
Location: CRP, Texas, AA 2MM, Plat
Posts: 430
ACK, no way... we are both lifetime Plat... wish Amazon would add that to AA shopping!
Sep 15, 2016, 10:57 pm
#179
Join Date: Nov 2011
Posts: 335
Hi All,
I'm wondering what would happen if I return the item I bought from Neiman Marcus via E-shopping a month ago. I assume that they would revoke my miles, but what if I have already used my miles? What would AA charge me?
Thanks!
I'm wondering what would happen if I return the item I bought from Neiman Marcus via E-shopping a month ago. I assume that they would revoke my miles, but what if I have already used my miles? What would AA charge me?
Thanks!
Sep 16, 2016, 5:09 am
#180
Join Date: Feb 1999
Location: City with Tax-Payer subsdized AA Maintance Base
Programs: Enough to Cause a Migraine
Posts: 1,857
Cartera has perfected the return process to where they know when an item which earned portal miles has been returned-- including any promotional threshold spend bonus-- with nearly 100% accuracy--so it's not a matter of *if* miles for a return will be deducted from AAdvantage account-- but *when* it will actually happen.
In some instances this process can take up to 2 months-- sometimes even longer-- after a return occurs--- having had this personally happen.
Would the number of miles earned from the Neiman Marcus be greater than your current account balance?
While I don't work for Cartera or AA, I think it's safe to say, if your answer to the previous question is "Yes", and your AAdvantage balance currently has less miles in it than the number of miles originally earned on the returned item(s)-- including any promotional threshold spend bonus-- all of the miles in your account would be deducted, until where you have a 0 account balance-- perhaps others would be able to elaborate if it's possible to have a negative AAdvantage account balance as a result of such a case like this...