Feb 18, 15, 5:57 pm
Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
Cartera website: http://www.cartera.com
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/american-airlines-aadvantage-pre-consolidation/1656169-archive-aadvantage-e-shopping-cartera-questions-discussion-vendor-consol.html
Notes about Giftcards.com:
- A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
- Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st.
- Giftcards.com has had various limits over the years, and it was always by calendar month.
- Some data points show the $2,000 monthly limit is not always enforced.
- In 2022, larger orders track more slowly, and you may need to wait a full month to see miles.
AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues
Nov 1, 22, 9:42 am
#1742
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 10,099
Nov 1, 22, 8:19 pm
#1743
Join Date: Apr 2012
Location: CLT / AVL
Programs: AA EXP; Hyatt Globalist; Kimpton IC; IHG Diamond Ambassador;
Posts: 314
Not sure what's going on this time around, but I've tried purchasing one $250 Visa GC four times today, and all four were canceled. Two were canceled immediately. Two were canceled several hours later, after I'd recevied notification that the order was being tracked by AA shopping.
Not sure what is going on. Again, I'm ordering these things one at a time - and am not processing another order until my previous order is canceled.
Not sure what is going on. Again, I'm ordering these things one at a time - and am not processing another order until my previous order is canceled.
Nov 1, 22, 8:27 pm
#1744
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA "mid tier" elite | Marriott Bonvoy Ambassador | Hyatt Globalist
Posts: 9,545
Not sure what's going on this time around, but I've tried purchasing one $250 Visa GC four times today, and all four were canceled. Two were canceled immediately. Two were canceled several hours later, after I'd recevied notification that the order was being tracked by AA shopping.
Not sure what is going on. Again, I'm ordering these things one at a time - and am not processing another order until my previous order is canceled.
Not sure what is going on. Again, I'm ordering these things one at a time - and am not processing another order until my previous order is canceled.
Nov 1, 22, 8:29 pm
#1745
Join Date: Aug 2022
Programs: AA Executive Platinum (Oneworld Emerald)
Posts: 105
Not sure what's going on this time around, but I've tried purchasing one $250 Visa GC four times today, and all four were canceled. Two were canceled immediately. Two were canceled several hours later, after I'd recevied notification that the order was being tracked by AA shopping.
Not sure what is going on. Again, I'm ordering these things one at a time - and am not processing another order until my previous order is canceled.
Not sure what is going on. Again, I'm ordering these things one at a time - and am not processing another order until my previous order is canceled.
I filed a customer service request with giftcards.com, but unsurprisingly I got a worthless response saying they can't discuss security/fraud issues and to check my credit card billing details.
Nov 1, 22, 8:34 pm
#1746
Join Date: Apr 2012
Location: CLT / AVL
Programs: AA EXP; Hyatt Globalist; Kimpton IC; IHG Diamond Ambassador;
Posts: 314
Yes - got the $1 charge. Eventually a -$1 refund once the transaction canceled. I've tried now across 3 differnet cards across two issuers. Haven't tried AMEX yet, but they're next up. Preferred putting it on my AA Exec or Hyatt Biz card, but oh well.
Nov 2, 22, 7:54 am
#1750
Join Date: Feb 2002
Location: BOS
Programs: AA EXP 1MM, DL Plat, Bonvoy Titanium (Plat Life), Amtrak S, HH S, B6, MR
Posts: 1,447
I just want to make sure I'm not missing anything -- there's no bonus for referring a friend to the portal, like with some other portals, is there?
Nov 2, 22, 7:59 am
#1751
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA "mid tier" elite | Marriott Bonvoy Ambassador | Hyatt Globalist
Posts: 9,545
Moved over to my Amex and haven't had any issues since. Bought 30+
Nov 2, 22, 8:55 am
#1752
Join Date: Sep 2009
Programs: AA Executive Platinum, SW A-List Preferred, Marriott Lifetime Titanium, IHG Diamond
Posts: 523
For those that are seeing cancellations, have you called the credit card company customer service to see if they are actively blocking the charge?
Nov 2, 22, 9:45 am
#1753
Join Date: Apr 2012
Location: CLT / AVL
Programs: AA EXP; Hyatt Globalist; Kimpton IC; IHG Diamond Ambassador;
Posts: 314
I’ve tried and had the following canceled since yesterday:
- Citi (AA exec): 2x cancelled immediately
- Chase (CSR): 1x canceled after 2 hours
- Chase (Hyatt Biz): 1x canceled after 2 hours
- AMEX (Gold): 1x Canceled after 12 hours
Nov 2, 22, 10:09 am
#1755
Join Date: Sep 2009
Programs: AA Executive Platinum, SW A-List Preferred, Marriott Lifetime Titanium, IHG Diamond
Posts: 523
I called Citi and they said they weren’t blocking on their end.
I’ve tried and had the following canceled since yesterday:
- Citi (AA exec): 2x cancelled immediately
- Chase (CSR): 1x canceled after 2 hours
- Chase (Hyatt Biz): 1x canceled after 2 hours
- AMEX (Gold): 1x Canceled after 12 hours
I’ve tried and had the following canceled since yesterday:
- Citi (AA exec): 2x cancelled immediately
- Chase (CSR): 1x canceled after 2 hours
- Chase (Hyatt Biz): 1x canceled after 2 hours
- AMEX (Gold): 1x Canceled after 12 hours
https://www.giftcards.com/contact-us
