Feb 18, 2015, 5:57 pm
Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
Cartera website: http://www.cartera.com
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
- A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
- Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- Giftcards.com has had various limits over the years, and it was always by calendar month.
- Some data points show the $2,000 monthly limit is not always enforced. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- In 2022, larger orders track more slowly, and you may need to wait a full month to see miles. Strong advice from the thread is to make multiple small purchases (say under $300) rather than large ones to avoid the dreaded "manual review"
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues (archive)
Oct 19, 2022, 12:15 am
#1711
Join Date: Nov 2016
Posts: 532
The DirecTV offer is very confusing:
It says: "DIRECTV STREAM - EARN 6,000 MILES"
Then it says: "The newly branded DIRECTV STREAM is the single brand for video streaming services previously launched by AT&T, excluding HBO Max. Service will continue to be available with no term commitment or hidden fees."
TO really confuse matters:
"Mileage termsPlease note these terms & conditions: Special terms: Only eligible on the purchase of new DIRECTV STREAM Satellite service packages - DIRECTV Satellite CHOICE, DIRECTV Satellite Entertainment, DIRECTV Satellite Ultimate, and DIRECTV Satellite Premier. Must be installed with service activated for at least ninety (90) days."
What is "DIRECTV STREAM Satellite"????????
Its either DirecTV Stream OR DirecTV Satellite. STREAM has no commitment, which is touted on the Eshopping site, but Satellite has a 24 month commitment.
Has anyone ordered DirecTV stream and gotten the bonus?
It says: "DIRECTV STREAM - EARN 6,000 MILES"
Then it says: "The newly branded DIRECTV STREAM is the single brand for video streaming services previously launched by AT&T, excluding HBO Max. Service will continue to be available with no term commitment or hidden fees."
TO really confuse matters:
"Mileage termsPlease note these terms & conditions: Special terms: Only eligible on the purchase of new DIRECTV STREAM Satellite service packages - DIRECTV Satellite CHOICE, DIRECTV Satellite Entertainment, DIRECTV Satellite Ultimate, and DIRECTV Satellite Premier. Must be installed with service activated for at least ninety (90) days."
What is "DIRECTV STREAM Satellite"????????
Its either DirecTV Stream OR DirecTV Satellite. STREAM has no commitment, which is touted on the Eshopping site, but Satellite has a 24 month commitment.
Has anyone ordered DirecTV stream and gotten the bonus?
Correcting my earlier advice. I signed up 15 days ago to a DirecTV Stream plan. I know it was supposed to be a 90-day wait, but wanted to make sure I wasn't wasting my money or time, and asked about it. According to the shopping portal's response, the streaming packages are NOT valid since it only states for satellite services.
I don't get it. DirecTV Stream is only for the streaming services. There isn't as far as I can tell a DirecTV Stream service. I had done this deal a year ago through Rakuten and it wasn't a problem. Maybe the rep was wrong. Maybe I'm wrong. Either way, disregard my advice earlier about it working.
I don't get it. DirecTV Stream is only for the streaming services. There isn't as far as I can tell a DirecTV Stream service. I had done this deal a year ago through Rakuten and it wasn't a problem. Maybe the rep was wrong. Maybe I'm wrong. Either way, disregard my advice earlier about it working.
Oct 19, 2022, 2:29 am
#1712
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,031
Although I recently had a booking.com pay out before the stay for some strange reason. (so I cancelled
)
Oct 19, 2022, 10:59 am
#1713
Join Date: Nov 2016
Posts: 532
The charges between Feb 16-28 will not post until your next close date (March 15). The status counter ends on Feb 28, 2023, so I would not count on any credit card points charged after your Feb 15th closing date.... They will count towards next year's qualification period.
Oct 19, 2022, 1:58 pm
#1715
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,015
OK, I figured. And I know about Cartera and the tricks... Marriott never pays me without me chasing Cartera down. Cartera does always eventually pay but it takes so much effort it's truly annoying. Happens with other retailers too. At least Cartera pays eventually.
Oct 19, 2022, 5:56 pm
#1716
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,644
It is almost Halloween, shopping season is here, inflation bites, we should be getting some good extra mile offers at the portal soon, what is going on....
Oct 19, 2022, 6:01 pm
#1717
Join Date: Jun 2021
Location: LAX/SFO
Posts: 390
OK, I figured. And I know about Cartera and the tricks... Marriott never pays me without me chasing Cartera down. Cartera does always eventually pay but it takes so much effort it's truly annoying. Happens with other retailers too. At least Cartera pays eventually.
Oct 20, 2022, 9:29 am
#1718
Join Date: Jun 2018
Programs: AA PPro
Posts: 632
800 miles for signing up for a USA today digital subscription today on the shopping portal. This is a $1 for 6 months offer that seems like it would be valid.
If you are in a state where you can cancel online or don't mind setting a reminder and having to be on the phone with some pushy agent to cancel the subscription, that is an easy win.
I tried signing up with a low balance gift card and it wouldn't take.
If you are in a state where you can cancel online or don't mind setting a reminder and having to be on the phone with some pushy agent to cancel the subscription, that is an easy win.
I tried signing up with a low balance gift card and it wouldn't take.
Oct 20, 2022, 11:21 am
#1719
Join Date: Nov 2010
Posts: 374
I did my first and only giftcards.com deal. I bought $2k worth of gift cards on the last day of the 3x LP promo. it showed up on the portal as "store visits" complete with my order total which was about $2070 before coupon, and about $1980 after 5% promo (not exact numbers, but close enough). I used coupon code from Aadvantageeshopping site. Of course it never credited, so I emailed after the requisite 15 days. Four weeks later after a followup I got told my purchase didn't qualify along with the canned reasons why it wouldn't - bad coupon code, cancelled/returned etc. I pushed back and asked for specifics about why it didn't qualify, and informed them I'd be following up regularly. Lo & behold, today I did my first followup and was told that I was getting my LP after all.
I had something similar happen on a small order for wireless keyboard & mouse - I was told it didn't qualify along with canned reasons - I went through all the reasons and they didn't apply, so I pushed back and got my LPs.
I consistently have problems with orders NOT being credited,even though they show up on store visits, including the amount spent. Usually I can email in and get credit. These two cases of making excuses on the basis of T&Cs which don't apply to my order makes me go "hmmmmm....."
Have others had this happen?
I had something similar happen on a small order for wireless keyboard & mouse - I was told it didn't qualify along with canned reasons - I went through all the reasons and they didn't apply, so I pushed back and got my LPs.
I consistently have problems with orders NOT being credited,even though they show up on store visits, including the amount spent. Usually I can email in and get credit. These two cases of making excuses on the basis of T&Cs which don't apply to my order makes me go "hmmmmm....."
Have others had this happen?
Oct 20, 2022, 12:00 pm
#1720
Join Date: Apr 2011
Programs: Marriott Ambassador, AA ExecPlat, Amtrak Select Exec, former WN apologist
Posts: 1,424
I did my first and only giftcards.com deal. I bought $2k worth of gift cards on the last day of the 3x LP promo. it showed up on the portal as "store visits" complete with my order total which was about $2070 before coupon, and about $1980 after 5% promo (not exact numbers, but close enough). I used coupon code from Aadvantageeshopping site. Of course it never credited, so I emailed after the requisite 15 days. Four weeks later after a followup I got told my purchase didn't qualify along with the canned reasons why it wouldn't - bad coupon code, cancelled/returned etc. I pushed back and asked for specifics about why it didn't qualify, and informed them I'd be following up regularly. Lo & behold, today I did my first followup and was told that I was getting my LP after all.
I had something similar happen on a small order for wireless keyboard & mouse - I was told it didn't qualify along with canned reasons - I went through all the reasons and they didn't apply, so I pushed back and got my LPs.
I consistently have problems with orders NOT being credited,even though they show up on store visits, including the amount spent. Usually I can email in and get credit. These two cases of making excuses on the basis of T&Cs which don't apply to my order makes me go "hmmmmm....."
Have others had this happen?
I had something similar happen on a small order for wireless keyboard & mouse - I was told it didn't qualify along with canned reasons - I went through all the reasons and they didn't apply, so I pushed back and got my LPs.
I consistently have problems with orders NOT being credited,even though they show up on store visits, including the amount spent. Usually I can email in and get credit. These two cases of making excuses on the basis of T&Cs which don't apply to my order makes me go "hmmmmm....."
Have others had this happen?
Oct 20, 2022, 1:52 pm
#1721
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,015
I did my first and only giftcards.com deal. I bought $2k worth of gift cards on the last day of the 3x LP promo. it showed up on the portal as "store visits" complete with my order total which was about $2070 before coupon, and about $1980 after 5% promo (not exact numbers, but close enough). I used coupon code from Aadvantageeshopping site. Of course it never credited, so I emailed after the requisite 15 days. Four weeks later after a followup I got told my purchase didn't qualify along with the canned reasons why it wouldn't - bad coupon code, cancelled/returned etc. I pushed back and asked for specifics about why it didn't qualify, and informed them I'd be following up regularly. Lo & behold, today I did my first followup and was told that I was getting my LP after all.
I had something similar happen on a small order for wireless keyboard & mouse - I was told it didn't qualify along with canned reasons - I went through all the reasons and they didn't apply, so I pushed back and got my LPs.
I consistently have problems with orders NOT being credited,even though they show up on store visits, including the amount spent. Usually I can email in and get credit. These two cases of making excuses on the basis of T&Cs which don't apply to my order makes me go "hmmmmm....."
Have others had this happen?
I had something similar happen on a small order for wireless keyboard & mouse - I was told it didn't qualify along with canned reasons - I went through all the reasons and they didn't apply, so I pushed back and got my LPs.
I consistently have problems with orders NOT being credited,even though they show up on store visits, including the amount spent. Usually I can email in and get credit. These two cases of making excuses on the basis of T&Cs which don't apply to my order makes me go "hmmmmm....."
Have others had this happen?
Oct 20, 2022, 8:59 pm
#1722
Join Date: Oct 2021
Location: TX
Programs: Alaska, AA, Marriott
Posts: 943
I did my first and only giftcards.com deal. I bought $2k worth of gift cards on the last day of the 3x LP promo. it showed up on the portal as "store visits" complete with my order total which was about $2070 before coupon, and about $1980 after 5% promo (not exact numbers, but close enough). I used coupon code from Aadvantageeshopping site. Of course it never credited, so I emailed after the requisite 15 days. Four weeks later after a followup I got told my purchase didn't qualify along with the canned reasons why it wouldn't - bad coupon code, cancelled/returned etc. I pushed back and asked for specifics about why it didn't qualify, and informed them I'd be following up regularly. Lo & behold, today I did my first followup and was told that I was getting my LP after all.
If you look upthread, there are pretty consistent reports of larger giftcards.com transactions having problems, including long delays, manual review, and not posting at all. General consensus is to stick to buying them $250 at a time, ideally spread over a few days. That what I've been doing and have bought $2k worth just about every month with no issues.
Interestingly, I did have one order appropriately clawed back (had to submit it twice, the first time failed but the plugin thought it was good. The RDM clawed back, the LP didn't... yet.
Oct 21, 2022, 4:32 pm
#1723
Join Date: Nov 2008
Location: ORD
Programs: AA PLT
Posts: 2,781
I did my first and only giftcards.com deal. I bought $2k worth of gift cards on the last day of the 3x LP promo. it showed up on the portal as "store visits" complete with my order total which was about $2070 before coupon, and about $1980 after 5% promo (not exact numbers, but close enough). I used coupon code from Aadvantageeshopping site. Of course it never credited, so I emailed after the requisite 15 days. Four weeks later after a followup I got told my purchase didn't qualify along with the canned reasons why it wouldn't - bad coupon code, cancelled/returned etc. I pushed back and asked for specifics about why it didn't qualify, and informed them I'd be following up regularly. Lo & behold, today I did my first followup and was told that I was getting my LP after all.
I had something similar happen on a small order for wireless keyboard & mouse - I was told it didn't qualify along with canned reasons - I went through all the reasons and they didn't apply, so I pushed back and got my LPs.
I consistently have problems with orders NOT being credited,even though they show up on store visits, including the amount spent. Usually I can email in and get credit. These two cases of making excuses on the basis of T&Cs which don't apply to my order makes me go "hmmmmm....."
Have others had this happen?
I had something similar happen on a small order for wireless keyboard & mouse - I was told it didn't qualify along with canned reasons - I went through all the reasons and they didn't apply, so I pushed back and got my LPs.
I consistently have problems with orders NOT being credited,even though they show up on store visits, including the amount spent. Usually I can email in and get credit. These two cases of making excuses on the basis of T&Cs which don't apply to my order makes me go "hmmmmm....."
Have others had this happen?
Also, to be fair, the CS rep asked me "do any of the above apply to your order?" when listing the T&C violations, and seemed happy to push if they didn't.
Last edited by linglingfool; Oct 21, 2022 at 4:38 pm
Oct 21, 2022, 4:34 pm
#1724
Join Date: Aug 2022
Programs: AA Executive Platinum (Oneworld Emerald)
Posts: 135
Not odd, it takes a few days (officially 3-5) after posting to the portal for it to then post to AA.
