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AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues

Old Feb 18, 15, 6:57 pm
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Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)

American Airlines is not the contact for Cartera / AAdvantage eShopping .

AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.

If you have trouble getting purchases to track, there's also a browser extension to help.

Cartera website: http://www.cartera.com

Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421

Tel. (781) 541-6800 Fax: (781) 541-6801

For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)

This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.


A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.

As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.

Older posts may be read at http://www.flyertalk.com/forum/american-airlines-aadvantage-pre-consolidation/1656169-archive-aadvantage-e-shopping-cartera-questions-discussion-vendor-consol.html


Notes about Giftcards.com:
  • A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
  • Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st.
  • Giftcards.com has had various limits over the years, and it was always by calendar month.
  • Some data points show the $2,000 monthly limit is not always enforced.
  • In 2022, larger orders track more slowly, and you may need to wait a full month to see miles.
(Copied from the LP thread wiki): Once you click through the AAdvantage eShopping portal to a vendor offer and make a purchase, you will eventually get the associated miles posted to your AAdvantage account as both redeemable miles and Loyalty Points. If the merchant advertises an increase in the miles per dollar spent, you'll earn the higher amount in both redeemable miles and an equal number of Loyalty Points. The same applies if a merchant advertises a higher fixed amount per purchase, rather than a per dollar amount. Examples of this would appear on the portal as, "Extra miles. Was 1 mile/$. Now earn 3 miles/$" or "Extra miles. Was up to 3700 miles. Now up to 6200 miles." However, if the website advertises a "Limited-time bonus offer" for "bonus miles" after meeting a spending threshold, that bonus will only post as redeemable miles and not Loyalty Points. If a bonus is offered for some site-wide activity such as 1000 miles for installing an extension, or 500 miles for enrolling in the portal, or 2000 miles for meeting a spending threshold across multiple merchants, the bonus will only post as redeemable miles and not Loyalty Points.

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AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues

Old Oct 12, 22, 10:59 am
  #1681  
 
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,778
Originally Posted by thatmikereed View Post
You haven't read the best practice recommendations here, which include turning that off in Safari.
Yes, of course you can turn it off. To my thinking, it makes more sense to use Safari with its default tracker blocking for normal browsing, and a lower-privacy browser dedicated to just AA e-shopping. As I see it, this provides greater privacy for normal browsing and an easier time making sure AA e-shopping tracks. But that's me, there are many paths to the same end.
anabolism is offline  
Old Oct 12, 22, 6:46 pm
  #1682  
 
Join Date: Feb 2007
Location: Between ORD and MKE
Programs: AA ExecPlat; UA 1K
Posts: 119
Originally Posted by chrisny2 View Post
Has anyone else had trouble with giftcards.com not posting in the past few days since they reverted to 3x/$?

I've had many many orders over the past 6 months and placed two single $250 orders a few days ago, using the same browser and settings as always, and neither order has even shown up on the tracking page (though the store visits are there.) An order for $20 from the day before it went to 3x is showing and credited as normal.

I had problems on Oct. 7 (the day they went back to 3x). Out of fear that it would last only one day, I ordered two Shell $300 GCs, an Uber $500, and one VISA $250 with the fee. All on separate orders. I was overseas at the time (UK) and I noticed I couldn't log in to my GC.COM account once I entered the site through the portal but the orders seemed to go through.

Here's where it gets strange. The Uber $500 was declined in the security check, never went on my credit card and no mileage or LPs posted. The two Shell $300 gift cards both posted to my credit card and I got an email from GC.com that the cards are in the mail to me, but neither seems to have tracked on the portal -- it just shows the store visits, no confirming email from AA shopping and no miles or LPs posted yet. The VISA gift card did not decline but it still shows as pending in the GC.com system (now 5 days later). I got the miles and LPs for it, did not get charged for it, and have not received it.

Now that I'm back stateside, I ordered a $200 Uber GC and a $250 VISA GC on Oct. 10. All went through as normal and the miles/LPs posted this morning, less than 48 hours later. I bought another $250 VISA GC today and it appears to have tracked normally so far. I'm not sure if the site was having problems the day they restored the 3x miles or whether my attempt to buy from overseas tripped a security wire, or both.

May not be worth chasing the two $300 Shell cards that didn't track since I will exceed the $2000 monthly cap. Just a piece of cake without frosting I guess.
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McTigerFan is offline  
Old Oct 12, 22, 6:53 pm
  #1683  
 
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 9,493
Originally Posted by McTigerFan View Post

May not be worth chasing the two $300 Shell cards that didn't track since I will exceed the $2000 monthly cap. Just a piece of cake without frosting I guess.
I was on the same boat, and after a while, I thought "what do I have to lose", and pursued them and they credited them very quickly.
nk15 is offline  
Old Oct 12, 22, 7:59 pm
  #1684  
 
Join Date: Jan 2009
Location: Everywhere
Programs: AA EXP - 3.5MM, Bonv LIFETIME Titan, HH Dmd, Hyatt Glob., Priority Clb PLT, Ntnl Exec El., Sixt PLT
Posts: 1,569
Originally Posted by McTigerFan View Post
I had problems on Oct. 7 (the day they went back to 3x). Out of fear that it would last only one day, I ordered two Shell $300 GCs, an Uber $500, and one VISA $250 with the fee. All on separate orders. I was overseas at the time (UK) and I noticed I couldn't log in to my GC.COM account once I entered the site through the portal but the orders seemed to go through.
.
- I was in Spain on Oct. 7 and was also trying to purchase a gift card. I had the same problem of logging into my giftcards.com account through AA shopping and also directly. The latter indicated that the website was blocking the IP address. With a little research I have found that gift card business is country-specific and that there is giftcards.eu website. Note that there is no AA shopping mall if you log into the AA Spain website. Other airlines have different versions of the shopping malls depending on the country where you are shopping (e.g., BA does this). In today world, those websites are likely to add an additional level of security by checking for the origin of the IP address. Certainly, buying a gift card - a monetary instrument - from another country using US-issued card would raise a red flag. We did experience this before when my wife ordered whole bunch of stuff from US to be delivered to US address when we were traveling in South East Asia over the Thanksgiving. All her purchases were cancelled.
At the end my decision was not to buy any gift cards through AA shopping mall while abroad as it would be not worth my time to chase those purchases and miles. Perhaps, one could use VPN or log into your home computer remotely ... but there easier ways to get 6k of LPs per month.
Alex_I is online now  
Old Oct 12, 22, 8:19 pm
  #1685  
 
Join Date: Aug 2003
Location: Henderson, NV, USA
Programs: Hilton Diamond; Hertz PC; AA Platinum; Marriott Lifetime Gold
Posts: 120
Originally Posted by Alex_I View Post
- ... but there easier ways to get 6k of LPs per month.
Care to share an example or two? Asking for a friend. ;-)
GVR Bill is offline  
Old Oct 12, 22, 9:49 pm
  #1686  
 
Join Date: Nov 2008
Location: ORD
Programs: AA PLT
Posts: 2,765
Originally Posted by thatmikereed View Post
No stacking, ordered directly from the 5% discount promo listed on the eShopping page. Order after discount, but with any relevant taxes was under $2000.

I've dealt with Cartera in the past - it's often just a lot of back and forth until they finally post things... then they post them wrong and you have to get the posting corrected.
The odd thing for me was the order tracked a the pre-discount amount, not post. Wonder if that flagged the order.
linglingfool is offline  
Old Oct 12, 22, 9:53 pm
  #1687  
 
Join Date: Jan 2009
Location: Everywhere
Programs: AA EXP - 3.5MM, Bonv LIFETIME Titan, HH Dmd, Hyatt Glob., Priority Clb PLT, Ntnl Exec El., Sixt PLT
Posts: 1,569
Originally Posted by GVR Bill View Post
Care to share an example or two? Asking for a friend. ;-)
- It all depends on how much you travel for work and/pleasure. Right now I am at ca. 165k LPs this year from mainly flying + some miles from staying with Hyatt and also AAdvantage dining (if the restaurants are reasonably good). I have cancelled AA-branded cards some time ago. I did use giftcards.com for Mrs. account but it is an extra work to keep track and liquidate the cards.
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Old Oct 12, 22, 9:58 pm
  #1688  
 
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA "mid tier" elite | Marriott Bonvoy Ambassador | Hyatt Globalist
Posts: 9,146
Originally Posted by linglingfool View Post
The odd thing for me was the order tracked a the pre-discount amount, not post. Wonder if that flagged the order.
All of them did. I ordered 20 of them and they all tracked and posted as pre discount.
Antarius is online now  
Old Oct 12, 22, 9:59 pm
  #1689  
 
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA "mid tier" elite | Marriott Bonvoy Ambassador | Hyatt Globalist
Posts: 9,146
Originally Posted by GVR Bill View Post
Care to share an example or two? Asking for a friend. ;-)
Rocketmiles!
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Antarius is online now  
Old Oct 12, 22, 11:34 pm
  #1690  
 
Join Date: May 2008
Location: PHL (kinda, no airport is really close)
Programs: AA Exp, but not sure for how long. Enterprise Platinum woo-hoo!
Posts: 4,436
I've been ordering 2x giftcards at a time since early September and have had zero problems getting them to post. Both at 1x and 3x.
redtop43 is offline  
Old Oct 13, 22, 1:42 am
  #1691  
 
Join Date: Sep 2022
Posts: 6
it shows there is a fee to buy the gift cards? what is "merchant brands" since that one shows no fees.
trojanmana is offline  
Old Oct 13, 22, 7:32 am
  #1692  
 
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA "mid tier" elite | Marriott Bonvoy Ambassador | Hyatt Globalist
Posts: 9,146
Originally Posted by trojanmana View Post
it shows there is a fee to buy the gift cards? what is "merchant brands" since that one shows no fees.
Merchant brand is a specific GC for a brand. Like a gift card to best buy, home Depot, restaurants etc. (just for example, not sure if these specific brands are on offer).

The upside, no fee. Downside is that it's less flexible than the regular Visa card.
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Old Oct 13, 22, 12:54 pm
  #1693  
 
Join Date: Sep 2022
Posts: 6
Thanks for the reply. so if i buy a virtual visa card I have to pay the 5.99 fee per $250. no way to get around that.

"
Merchant brand is a specific GC for a brand. Like a gift card to best buy, home Depot, restaurants etc. (just for example, not sure if these specific brands are on offer).

The upside, no fee. Downside is that it's less flexible than the regular Visa card.
  • "
trojanmana is offline  
Old Oct 13, 22, 12:56 pm
  #1694  
 
Join Date: Oct 2021
Location: TX
Programs: Alaska, AA, Marriott
Posts: 937
Originally Posted by trojanmana View Post
Thanks for the reply. so if i buy a virtual visa card I have to pay the 5.99 fee per $250. no way to get around that.
Correct. No current/stackable promos to offset the fee. You're essentially paying the fee in exchange for LP/RDM.
thatmikereed is offline  
Old Oct 13, 22, 12:59 pm
  #1695  
 
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA "mid tier" elite | Marriott Bonvoy Ambassador | Hyatt Globalist
Posts: 9,146
Originally Posted by trojanmana View Post
Thanks for the reply. so if i buy a virtual visa card I have to pay the 5.99 fee per $250. no way to get around that.

"
Merchant brand is a specific GC for a brand. Like a gift card to best buy, home Depot, restaurants etc. (just for example, not sure if these specific brands are on offer).

The upside, no fee. Downside is that it's less flexible than the regular Visa card.
  • "
There isn't. Periodically there are discounts on the GCs (a 5% recently, for example) that end up making the fee moot.

Currently it's like paying 5.99 for 768 LPs.
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