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AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues

Old Feb 18, 15, 6:57 pm
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Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)

American Airlines is not the contact for Cartera / AAdvantage eShopping .

AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.

If you have trouble getting purchases to track, there's also a browser extension to help.

Cartera website: http://www.cartera.com

Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421

Tel. (781) 541-6800 Fax: (781) 541-6801

For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)

This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.


A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.

As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.

Older posts may be read at http://www.flyertalk.com/forum/american-airlines-aadvantage-pre-consolidation/1656169-archive-aadvantage-e-shopping-cartera-questions-discussion-vendor-consol.html


Notes about Giftcards.com:
  • A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
  • Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st.
  • Giftcards.com has had various limits over the years, and it was always by calendar month.
  • Some data points show the $2,000 monthly limit is not always enforced.
  • In 2022, larger orders track more slowly, and you may need to wait a full month to see miles.
(Copied from the LP thread wiki): Once you click through the AAdvantage eShopping portal to a vendor offer and make a purchase, you will eventually get the associated miles posted to your AAdvantage account as both redeemable miles and Loyalty Points. If the merchant advertises an increase in the miles per dollar spent, you'll earn the higher amount in both redeemable miles and an equal number of Loyalty Points. The same applies if a merchant advertises a higher fixed amount per purchase, rather than a per dollar amount. Examples of this would appear on the portal as, "Extra miles. Was 1 mile/$. Now earn 3 miles/$" or "Extra miles. Was up to 3700 miles. Now up to 6200 miles." However, if the website advertises a "Limited-time bonus offer" for "bonus miles" after meeting a spending threshold, that bonus will only post as redeemable miles and not Loyalty Points. If a bonus is offered for some site-wide activity such as 1000 miles for installing an extension, or 500 miles for enrolling in the portal, or 2000 miles for meeting a spending threshold across multiple merchants, the bonus will only post as redeemable miles and not Loyalty Points.

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AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues

Old Oct 7, 22, 8:18 am
  #1636  
 
Join Date: Apr 2022
Location: SNA/ONT
Programs: AA EXP, HH Diamond, Hyatt Explorist
Posts: 88
Originally Posted by nk15 View Post
Oh boy, and I just bought one yesterday. I think most changes happen Fridays or Mondays.
Same here. Time to stock up!
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Old Oct 7, 22, 8:57 am
  #1637  
 
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 9,493
Originally Posted by AirricK11 View Post
Same here. Time to stock up!
We are entering shopping season early this year, so it could be affected by that.
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Old Oct 7, 22, 9:28 am
  #1638  
 
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA "mid tier" elite | Marriott Bonvoy Ambassador | Hyatt Globalist
Posts: 9,146
Originally Posted by MoonOverMiami View Post
This is not a drill. Giftcards.com just went up to 3x again.
Action stations! Action stations!
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Old Oct 7, 22, 10:16 am
  #1639  
 
Join Date: Feb 2006
Location: DCA/IAD
Programs: AA Platinum Pro, UA Silver, Marriott Ambassador, HHonors Diamond, National Exec, Hertz PC, Nexus
Posts: 366
Originally Posted by MoonOverMiami View Post
This is not a drill. Giftcards.com just went up to 3x again.
Is there any reason not to go all out and spend all $2k today in case 3x is gone tomorrow? I mean, sure the CC may get declined before hitting $2,000, but other than that, is there any issue with this plan? I plan to do separate transactions for $250 after learning the hard way that any more than that takes much longer to post. Although, I'm not in a hurry for points to post since I'm 33k away from Platinum Pro.
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Old Oct 7, 22, 10:42 am
  #1640  
 
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 9,493
From experience, the same card may be declined after the 3rd or 4th purchase, not that this is necessarily a bad thing. So you would likely need to spread it to 2-3 cards at least. Personally, I would probably not do more than 3-4 transactions with the same card in one day.

I have done $2k in a day (8 transactions) for a few different months but spread it to 3-5 cards and 2-3 bank issuers.

Last edited by nk15; Oct 7, 22 at 1:19 pm
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Old Oct 7, 22, 11:04 am
  #1641  
 
Join Date: Sep 2009
Programs: AA Executive Platinum, SW A-List Preferred, Marriott Lifetime Titanium, IHG Diamond
Posts: 404
My wife did 2K in one day (one transaction I believe), and it took forever to get it resolved and for her to get the points posted.

On the other hand, I've never done more than one in a day, never more than 8 times per month, using the same credit card, and have had zero issues with tracking and points posting. I use my AA Citi card, which effectively turns the transaction into 4X points.
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Old Oct 7, 22, 11:36 am
  #1642  
 
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA "mid tier" elite | Marriott Bonvoy Ambassador | Hyatt Globalist
Posts: 9,146
I've done 6 in a day, albeit separate transactions for each one. They all posted automatically
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Old Oct 7, 22, 11:42 am
  #1643  
 
Join Date: Aug 2014
Posts: 1,166
Hopefully the GCC 5% discount to come back as well
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Old Oct 7, 22, 11:54 am
  #1644  
 
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 2,874
Originally Posted by 777lover View Post
Is anyone having trouble getting their 2k Miles/LPs for their subscription to Homer.

in my case, it was tracked by AAdvantage Shopping, their are order numbers, my first $9.99 charge hit my cc.

Reached out to Cartera who verified that I should get the miles/LPs. But it had a sentence in their response that concerned me.

find out why the order was not credited and attempt to obtain commission for it in order to pass it back to you.

not a very experienced AAdvantage shopper here, but do companies refused to pay Cartera and you are out the mileage offer?

thanks.
I've also been getting the runaround from Homer and I'm fighting back. I "signed up" and ordered the bear kit.
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Old Oct 7, 22, 4:56 pm
  #1645  
 
Join Date: Dec 2019
Programs: AA EXP
Posts: 82
Originally Posted by DeltaNeutral28 View Post
Hopefully the GCC 5% discount to come back as well
Given the amount of work involved in buying and tracking all this stuff I'm not particularly interested in doing the VGCs without the discount.
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Old Oct 7, 22, 5:11 pm
  #1646  
 
Join Date: Oct 2002
Posts: 1,521
Trying to get Homer to post also. But I did notice that on Wednesday a $9.99 entry with the same iD # showed up. Still has posted to transactions though.


Originally Posted by donotblink View Post
I've also been getting the runaround from Homer and I'm fighting back. I "signed up" and ordered the bear kit.
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Old Oct 7, 22, 11:32 pm
  #1647  
 
Join Date: May 2008
Location: PHL (kinda, no airport is really close)
Programs: AA Exp, but not sure for how long. Enterprise Platinum woo-hoo!
Posts: 4,436
Lately I've been ordering 2 at a time, targeting to do two orders about 2-3 days apart, 3x a month. Yes, that's over $2K. I haven't had any problem getting miles credited. Even though it was too soon for my regular cycle, I ordered 2 cards tonight.

Based on my personal experience, I would strenously suggest avoiding more than two transactions in every 2-3 days. You never know what will trigger a declination. (And unfortunately, BHN has no idea either, so they can't help you or give an intelligible reason.)
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Old Oct 8, 22, 8:18 am
  #1648  
 
Join Date: Sep 2020
Programs: AA PlatPro, UA Silver, BA Gold, VS Gold, Hyatt Globalist, Marriott Platinum, Hilton Gold
Posts: 3,458
Originally Posted by donotblink View Post
I've also been getting the runaround from Homer and I'm fighting back. I "signed up" and ordered the bear kit.
My Homer miles posted 2-3 days after I submitted a missing miles claim to Cartera and got the standard "we'll try to get commission" response.

I was surprised that 2,000 posted off the bat - when I signed up there was a one month free trial, so the first payment only went through a few weeks ago when the promo had changed to something like 10x. I was fully expecting to see ~100 miles post and have to fight for it to be adjusted.
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Old Oct 8, 22, 9:29 am
  #1649  
 
Join Date: Apr 2016
Posts: 590
Originally Posted by redtop43 View Post
Lately I've been ordering 2 at a time, targeting to do two orders about 2-3 days apart, 3x a month. Yes, that's over $2K. I haven't had any problem getting miles credited. Even though it was too soon for my regular cycle, I ordered 2 cards tonight.

Based on my personal experience, I would strenously suggest avoiding more than two transactions in every 2-3 days. You never know what will trigger a declination. (And unfortunately, BHN has no idea either, so they can't help you or give an intelligible reason.)
I did 4 in rapid succession yesterday and only the first and last one tracked automatically. :/
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Old Oct 8, 22, 9:44 am
  #1650  
 
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA "mid tier" elite | Marriott Bonvoy Ambassador | Hyatt Globalist
Posts: 9,146
Originally Posted by Soccerjoshj07 View Post
I did 4 in rapid succession yesterday and only the first and last one tracked automatically. :/
I did 5 and all tracked within hours (4 of the 5 we're back to back).

Wonder what determines this
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