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AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues

AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues

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Old Aug 30, 22, 11:39 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
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AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)

American Airlines is not the contact for Cartera / AAdvantage eShopping .

AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.

If you have trouble getting purchases to track, there's also a browser extension to help.

Cartera website: http://www.cartera.com

Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421

Tel. (781) 541-6800 Fax: (781) 541-6801

For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)

This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.


A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.

As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.

Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html


Notes about Giftcards.com:
  • A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
  • Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st.
  • Giftcards.com has had various limits over the years, and it was always by calendar month.
  • Some data points show the $2,000 monthly limit is not always enforced.
  • In 2022, larger orders track more slowly, and you may need to wait a full month to see miles.
(Copied from the LP thread wiki): Once you click through the AAdvantage eShopping portal to a vendor offer and make a purchase, you will eventually get the associated miles posted to your AAdvantage account as both redeemable miles and Loyalty Points. If the merchant advertises an increase in the miles per dollar spent, you'll earn the higher amount in both redeemable miles and an equal number of Loyalty Points. The same applies if a merchant advertises a higher fixed amount per purchase, rather than a per dollar amount. Examples of this would appear on the portal as, "Extra miles. Was 1 mile/$. Now earn 3 miles/$" or "Extra miles. Was up to 3700 miles. Now up to 6200 miles." However, if the website advertises a "Limited-time bonus offer" for "bonus miles" after meeting a spending threshold, that bonus will only post as redeemable miles and not Loyalty Points. If a bonus is offered for some site-wide activity such as 1000 miles for installing an extension, or 500 miles for enrolling in the portal, or 2000 miles for meeting a spending threshold across multiple merchants, the bonus will only post as redeemable miles and not Loyalty Points.

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Old Sep 18, 22, 10:10 pm
  #1576  
 
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 8,590
Originally Posted by chrisny2 View Post
I find that those big transactions do show up (I've had a few, for various reasons) -- but they take at least 3 weeks.
It's been about 5 weeks now, it ended Aug 14, this one is taking longer, I believe...
nk15 is offline  
Old Sep 19, 22, 10:30 am
  #1577  
 
Join Date: Apr 2022
Location: SNA/ONT
Programs: AA PlatPro, HH Diamond
Posts: 64
Originally Posted by 355F1 View Post
On May 11th, I booked a September stay at an IHG hotel through the shopping portal with no deposit (not pre-padi).

I just completed the stay,

Anyone know how long it takes for points to post with this type of transaction?
Just had one of my reservations post to the portal this morning. What's interesting is that I had two reservations: one I checked out 9/6, the other I checked out 9/12. The reservation from 9/12 posted but I have not yet seen the one from 9/6.

AirricK11 is offline  
Old Sep 20, 22, 8:23 pm
  #1578  
 
Join Date: Aug 2014
Posts: 1,129
Originally Posted by Kawliga View Post
I made the same mistake and bought my full $2K in one transaction on Aug 30. It hasnt posted yet, so Ill probably fill out the online inquiry form next week.
I commented a while back about the most recent GCC promo and I made the large order as well and I never raised a ticket and it posted about 35 days after the fact for LP. As for the AA miles on the back to school bonus, I am waiting like most who are in this boat.
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DeltaNeutral28 is offline  
Old Sep 22, 22, 12:24 pm
  #1579  
 
Join Date: Mar 2017
Location: Chicago
Programs: AAdvantage PLT PRO | United Silver | HH Diamond | Bonvoy Platinum | Hyatt Explorist
Posts: 676
I have a situation where I can see the confirmed transaction on 8/22/22 of 2700 miles in the AA shopping portal, but the miles never went into my AAdvantage account. The original transaction was in June and I had to report the missing transaction. It was credited like I said on 8/22 and AAshopping support says they did everything on their end and the AAdvantage desk says this is a shopping issue. Thought to see if anyone experienced this and had advice (since this is not a - I bought something and it never posted issue).
AAdamE is offline  
Old Sep 22, 22, 1:31 pm
  #1580  
 
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 8,590
Originally Posted by AAdamE View Post
I have a situation where I can see the confirmed transaction on 8/22/22 of 2700 miles in the AA shopping portal, but the miles never went into my AAdvantage account. The original transaction was in June and I had to report the missing transaction. It was credited like I said on 8/22 and AAshopping support says they did everything on their end and the AAdvantage desk says this is a shopping issue. Thought to see if anyone experienced this and had advice (since this is not a - I bought something and it never posted issue).
Check thoroughly if it was posted backdated somewhere, and if not contact AAShopping support again.
nk15 is offline  
Old Sep 22, 22, 1:35 pm
  #1581  
 
Join Date: Mar 2017
Location: Chicago
Programs: AAdvantage PLT PRO | United Silver | HH Diamond | Bonvoy Platinum | Hyatt Explorist
Posts: 676
Originally Posted by nk15 View Post
Check thoroughly if it was posted backdated somewhere, and if not contact AAShopping support again.
I pulled my whole activity (on American's side) see nothing YTD matching this amount. I sent a pdf to the portal people - so well see. They keep deflecting. So frustrating.
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Old Sep 22, 22, 3:07 pm
  #1582  
 
Join Date: May 2009
Posts: 12
Originally Posted by nk15 View Post
Basically none. Raise.com withdrew from the portal a month ago. All the major retailers exclude giftcards from earning miles, at least in the TOC. The only exception I believe is Walgreens, but you have to buy online for store pick-up only, I think.
Made first purchase of gift cards at Walgreens. Ordered online and picked up at store. Store personnel didn't know how to process but figure it out. Still waiting for the points to post on AAa ccount.
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Old Sep 22, 22, 3:49 pm
  #1583  
 
Join Date: Jul 2013
Location: 32 16N/110 57W
Programs: Asiana Club Diamond (*G), AA Plat, Korean Air Skypass MC (STE)
Posts: 118
Originally Posted by bagg View Post
Made first purchase of gift cards at Walgreens. Ordered online and picked up at store. Store personnel didn't know how to process but figure it out. Still waiting for the points to post on AAa ccount.
Keep us posted, hoping it works out for you
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LittleBird is offline  
Old Sep 22, 22, 4:09 pm
  #1584  
 
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA "mid tier" elite | Marriott Bonvoy Ambassador | Hyatt Globalist
Posts: 8,656
Originally Posted by bagg View Post
Made first purchase of gift cards at Walgreens. Ordered online and picked up at store. Store personnel didn't know how to process but figure it out. Still waiting for the points to post on AAa ccount.
Good luck. Looking at the listed conditions, GCs aren't excluded, so even if it doesn't make it automatically, it should be a good case to file a request
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Old Sep 22, 22, 4:25 pm
  #1585  
 
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 8,590
Originally Posted by bagg View Post
Made first purchase of gift cards at Walgreens. Ordered online and picked up at store. Store personnel didn't know how to process but figure it out. Still waiting for the points to post on AAa ccount.
I think next time Walgreens is 4 miles per $, we should jump on it...and before it is gone, lol...
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nk15 is offline  
Old Sep 22, 22, 4:39 pm
  #1586  
 
Join Date: Apr 2022
Location: SNA/ONT
Programs: AA PlatPro, HH Diamond
Posts: 64
Originally Posted by bagg View Post
Made first purchase of gift cards at Walgreens. Ordered online and picked up at store. Store personnel didn't know how to process but figure it out. Still waiting for the points to post on AAa ccount.
Is the max $100 or were you able to get a $250 card?
AirricK11 is offline  
Old Sep 23, 22, 7:12 pm
  #1587  
 
Join Date: Aug 2010
Location: LAX oriented World Digital Nomad
Programs: AA Exec Plat, Hyatt Globalist, MLife/Cosmo Identity Gold, Other Vegas too...
Posts: 1,103
Two questions -

If I did the Motley Fool offer this year, can I still do the Million Acres one and earn the points? (need to check if its still 7000 or back to 3500ish)

If I signed up for a Homer Learning trial last month which finally converted to a paid account a couple of days ago, which offer will I earn? Their current one (10 points per dollar) or the better one when I signed up a month ago? A fixed amount I think, forget how much...
Carolina2Cali is offline  
Old Sep 24, 22, 3:19 am
  #1588  
 
Join Date: Sep 2009
Programs: AA Platinum Pro, SW A-List Preferred, Marriott Lifetime Titanium, IHG Diamond
Posts: 147
Originally Posted by Carolina2Cali View Post
If I did the Motley Fool offer this year, can I still do the Million Acres one and earn the points? (need to check if its still 7000 or back to 3500ish)
This doesn't really answer your question, but I believe the Million Acres cost is about $2499 per year.
WannaTheater is offline  
Old Sep 24, 22, 9:43 am
  #1589  
 
Join Date: May 2009
Posts: 12
Originally Posted by AirricK11 View Post
Is the max $100 or were you able to get a $250 card?
Don't know if it makes a difference but I purchased an ebay gift card (no additional fee), not visa gift card. I see on aadvantageshopping.com website that the ebay gift card from walgreens has a pending status with the x2 point value.

BTW, walgreens cashier were very confused as to how to process the online paid gift cards. DO NOT pay twice. The cashier should just scan gift cards and print out receipt.
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Old Sep 24, 22, 6:02 pm
  #1590  
 
Join Date: Aug 2010
Location: LAX oriented World Digital Nomad
Programs: AA Exec Plat, Hyatt Globalist, MLife/Cosmo Identity Gold, Other Vegas too...
Posts: 1,103
Originally Posted by WannaTheater View Post
This doesn't really answer your question, but I believe the Million Acres cost is about $2499 per year.
If that is accurate then, NEVERMIND lol. So in a way, it does. I assumed they might have a 100 dollar silly whatever but perhaps not, ha.
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Carolina2Cali is offline  

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