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AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues

AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues

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Old Aug 30, 22, 11:39 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: rrgg
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AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)

American Airlines is not the contact for Cartera / AAdvantage eShopping .

AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.

If you have trouble getting purchases to track, there's also a browser extension to help.

Cartera website: http://www.cartera.com

Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421

Tel. (781) 541-6800 Fax: (781) 541-6801

For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)

This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.


A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.

As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.

Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html


Notes about Giftcards.com:
  • A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
  • Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st.
  • Giftcards.com has had various limits over the years, and it was always by calendar month.
  • Some data points show the $2,000 monthly limit is not always enforced.
  • In 2022, larger orders track more slowly, and you may need to wait a full month to see miles.
(Copied from the LP thread wiki): Once you click through the AAdvantage eShopping portal to a vendor offer and make a purchase, you will eventually get the associated miles posted to your AAdvantage account as both redeemable miles and Loyalty Points. If the merchant advertises an increase in the miles per dollar spent, you'll earn the higher amount in both redeemable miles and an equal number of Loyalty Points. The same applies if a merchant advertises a higher fixed amount per purchase, rather than a per dollar amount. Examples of this would appear on the portal as, "Extra miles. Was 1 mile/$. Now earn 3 miles/$" or "Extra miles. Was up to 3700 miles. Now up to 6200 miles." However, if the website advertises a "Limited-time bonus offer" for "bonus miles" after meeting a spending threshold, that bonus will only post as redeemable miles and not Loyalty Points. If a bonus is offered for some site-wide activity such as 1000 miles for installing an extension, or 500 miles for enrolling in the portal, or 2000 miles for meeting a spending threshold across multiple merchants, the bonus will only post as redeemable miles and not Loyalty Points.

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Old Sep 14, 22, 11:00 am
  #1561  
 
Join Date: May 2009
Posts: 12
Now that the giftcards.com has ended the 3x promo, which stores have extra miles to buy giftcards?
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Old Sep 14, 22, 6:59 pm
  #1562  
 
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 9,180
Originally Posted by bagg View Post
Now that the giftcards.com has ended the 3x promo, which stores have extra miles to buy giftcards?
Basically none. Raise.com withdrew from the portal a month ago. All the major retailers exclude giftcards from earning miles, at least in the TOC. The only exception I believe is Walgreens, but you have to buy online for store pick-up only, I think.
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Old Sep 16, 22, 7:42 am
  #1563  
 
Join Date: Dec 2021
Programs: AA, Cap1
Posts: 36
Welp Im about 8000 LP shy of Gold, deadline February. Bad time for gc[.]com to shrivel up. Im not a big spender either. Im thinking meal kits will be the way forward.
beam88 is offline  
Old Sep 16, 22, 12:25 pm
  #1564  
IHG Contributor Badge
 
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,000
Originally Posted by beam88 View Post
Welp Im about 8000 LP shy of Gold, deadline February. Bad time for gc[.]com to shrivel up. Im not a big spender either. Im thinking meal kits will be the way forward.
You can get that with one hotel stay almost anywhere.
355F1 is offline  
Old Sep 16, 22, 2:40 pm
  #1565  
 
Join Date: Oct 2021
Location: TX
Programs: Alaska, AA, Marriott
Posts: 916
Just filed my missing miles request for an August 29 purchase via GiftCards.com. Glad I kept screenshots.

Have a September 2 purchase I'll be looking for as well.
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thatmikereed is offline  
Old Sep 16, 22, 2:46 pm
  #1566  
 
Join Date: Nov 2021
Location: DFW
Programs: AA PlatPro, AS
Posts: 131
Originally Posted by aviators99 View Post
I bought one $250 GC and the rest on a single purchase, before I read here that higher amounts take a long time. They all tracked, and I only got LP for the $250 one, as now expected. How long should the rest take?
I made the same mistake and bought my full $2K in one transaction on Aug 30. It hasnt posted yet, so Ill probably fill out the online inquiry form next week.
Kawliga is offline  
Old Sep 16, 22, 4:07 pm
  #1567  
 
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 9,180
Originally Posted by thatmikereed View Post
Just filed my missing miles request for an August 29 purchase via GiftCards.com. Glad I kept screenshots.

Have a September 2 purchase I'll be looking for as well.
In light of the recent unfortunate developments, I am afraid I have to do that too, I can't let it go, as I thought I might. I want to be EXP by next week, lol...
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Old Sep 16, 22, 5:14 pm
  #1568  
 
Join Date: Jun 2021
Location: LAX/SFO
Posts: 213
Originally Posted by djflyer99
I made a reservation on Booking.com through the eshopping platform. It says in the conditions that it takes 60 days after the stay for miles to be posted. Unfortunately, it's been 60 days and nothing. I sent in an issue form and they said my complaint has been forwarded to a different department and will be resolved in 4-6 weeks. Does it actually take this long?


Originally Posted by sof_lance View Post
I am facing a similar issue as well. Completed several stays and the oldest one been well more than 60 days and still not posted. Anyone else has recent experiences? thanks.
Updating my own reply to another FTer and as a future ref/data point. Finally received the points from Booking.com via aadvantageshopping (well beyond the 60 days). Unfortunately you just have to chase after them. Customer reps were very helpful in pursuing the points from booking.
sof_lance is offline  
Old Sep 17, 22, 8:48 am
  #1569  
 
Join Date: Nov 2002
Location: Chicago
Posts: 767
FWIW, I used TopCashBack.com to book an apartment on Booking and my cash back was available between 3 and 4 weeks following our stay. Not sure which network TopCashBack uses.
CJ99 is offline  
Old Sep 17, 22, 9:50 am
  #1570  
 
Join Date: Mar 2006
Location: Miami, FL, USA
Posts: 4,016
Originally Posted by nk15 View Post
In light of the recent unfortunate developments, I am afraid I have to do that too, I can't let it go, as I thought I might. I want to be EXP by next week, lol...
Update of my own. Mine were from 9/2 and today is 15 days. I logged in to the portal to fill out the form and the points had already showed up (pending), sometime between 1am and 10am this morning (it wouldn't let me do the form at 1am because it said it wasn't 15 days yet). They haven't shown up on aa.com yet, but I expect that pretty quickly.
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aviators99 is offline  
Old Sep 17, 22, 10:32 am
  #1571  
 
Join Date: Apr 2022
Location: SNA/ONT
Programs: AA EXP, HH Diamond, Hyatt Explorist
Posts: 80
Originally Posted by aviators99 View Post
Update of my own. Mine were from 9/2 and today is 15 days. I logged in to the portal to fill out the form and the points had already showed up (pending), sometime between 1am and 10am this morning (it wouldn't let me do the form at 1am because it said it wasn't 15 days yet). They haven't shown up on aa.com yet, but I expect that pretty quickly.
You can still fill out the form even with that message. It's been 50/50 for me getting a reply that either says "we'll investigate once it hits 15 days" or they actually start investigating early. Usually on gc.com purchases I was able to get added before the 15 day mark.
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AirricK11 is offline  
Old Sep 17, 22, 11:06 am
  #1572  
 
Join Date: Mar 2006
Location: Miami, FL, USA
Posts: 4,016
Originally Posted by AirricK11 View Post
You can still fill out the form even with that message. It's been 50/50 for me getting a reply that either says "we'll investigate once it hits 15 days" or they actually start investigating early. Usually on gc.com purchases I was able to get added before the 15 day mark.
Thanks. I read that upthread after my post.
aviators99 is offline  
Old Sep 18, 22, 9:07 pm
  #1573  
 
Join Date: Jul 2021
Location: US
Programs: AA, AI-FR, ClubVistara, KrisFlyer, EK, InterMiles
Posts: 38
Back to School Bonus

Any idea when the bonus points from the back-to-school promotion will be credited? Waiting them to hit the account to make a redemption booking.
SuraBoy is offline  
Old Sep 18, 22, 10:41 pm
  #1574  
 
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA "mid tier" elite | Marriott Bonvoy Ambassador | Hyatt Globalist
Posts: 8,887
Originally Posted by SuraBoy View Post
Any idea when the bonus points from the back-to-school promotion will be credited? Waiting them to hit the account to make a redemption booking.
Your bonus will post to your account within 10 weeks of the bonus end date. Bonus ended on 08/14/22.

from the T&Cs. I don't think anyone has any better info.
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Antarius is online now  
Old Sep 18, 22, 10:54 pm
  #1575  
Hilton Contributor Badge
 
Join Date: Sep 2002
Location: District of Columbia
Programs: AA Plat Pro, AC 50K, AT Gold, Hilton Diamond, National
Posts: 2,241
Originally Posted by Kawliga View Post
I made the same mistake and bought my full $2K in one transaction on Aug 30. It hasnt posted yet, so Ill probably fill out the online inquiry form next week.
I find that those big transactions do show up (I've had a few, for various reasons) -- but they take at least 3 weeks.
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