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AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues

Old Feb 18, 15, 5:57 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)

American Airlines is not the contact for Cartera / AAdvantage eShopping .

AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.

If you have trouble getting purchases to track, there's also a browser extension to help.

Cartera website: http://www.cartera.com

Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421

Tel. (781) 541-6800 Fax: (781) 541-6801

For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)

This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.


A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.

As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.

Older posts may be read at http://www.flyertalk.com/forum/american-airlines-aadvantage-pre-consolidation/1656169-archive-aadvantage-e-shopping-cartera-questions-discussion-vendor-consol.html


Notes about Giftcards.com:
  • A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
  • Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st.
  • Giftcards.com has had various limits over the years, and it was always by calendar month.
  • Some data points show the $2,000 monthly limit is not always enforced.
  • In 2022, larger orders track more slowly, and you may need to wait a full month to see miles.
(Copied from the LP thread wiki): Once you click through the AAdvantage eShopping portal to a vendor offer and make a purchase, you will eventually get the associated miles posted to your AAdvantage account as both redeemable miles and Loyalty Points. If the merchant advertises an increase in the miles per dollar spent, you'll earn the higher amount in both redeemable miles and an equal number of Loyalty Points. The same applies if a merchant advertises a higher fixed amount per purchase, rather than a per dollar amount. Examples of this would appear on the portal as, "Extra miles. Was 1 mile/$. Now earn 3 miles/$" or "Extra miles. Was up to 3700 miles. Now up to 6200 miles." However, if the website advertises a "Limited-time bonus offer" for "bonus miles" after meeting a spending threshold, that bonus will only post as redeemable miles and not Loyalty Points. If a bonus is offered for some site-wide activity such as 1000 miles for installing an extension, or 500 miles for enrolling in the portal, or 2000 miles for meeting a spending threshold across multiple merchants, the bonus will only post as redeemable miles and not Loyalty Points.

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AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues

Old Sep 6, 22, 9:53 am
  #1516  
 
Join Date: Jul 2013
Location: 32 16N/110 57W
Programs: Asiana Club Diamond (*G), AA PPro (OWE), Korean Air Skypass MC (STE)
Posts: 148
Originally Posted by 36902BRF
Ha I am the exact reverse if I had to chose my poison as I can liquidate these cards pretty easily and at scale so I hope the 5% lasts beyond 9/11. But that said I agree without the 5% I am not a buyer even at 3x except if there is an additional portal bonus so I agree the 3x is likely back at some point unless they decide discounted GCs is the better deal for them.
Howre you liquidating easily? Regular spend or?! 😉
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Old Sep 6, 22, 10:01 am
  #1517  
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Join Date: Mar 2022
Location: Oregon
Programs: AA, UA
Posts: 117
Originally Posted by WannaTheater
I am curious- has this happened before? It has been 3x since I started with AA shopping a few months ago.
I believe it was 1x for several years, and any increase to 3x has historically been short-lived (a few days). The recent 6-month (ish) period of 3x was unusually long.
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Peter Snijder is offline  
Old Sep 6, 22, 10:39 am
  #1518  
FlyerTalk Evangelist
 
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 10,143
Originally Posted by 36902BRF
Ha I am the exact reverse if I had to chose my poison as I can liquidate these cards pretty easily and at scale so I hope the 5% lasts beyond 9/11. But that said I agree without the 5% I am not a buyer even at 3x except if there is an additional portal bonus so I agree the 3x is likely back at some point unless they decide discounted GCs is the better deal for them.
Very few people will buy for the discount, I believe the stronger motive is the LPs. Perhaps they will know think that people will feel more pressure to buy for the LPs, even with 1 LP, as we are in the second half of the qualification year, but the reverse could be also true, as many people are close to qualifying for what they wanted anyway, or already qualified. I am pretty sure there will be some at least temporary hikes up to 3x, at least around Nov/Dec.

Besides the LPs, the point of 3x is that you buy AA redeemable miles cheap, for .8 cents a mile, even with no discounts at all.

There is also a middle scenario where they make it 2x, as in the United portal (now also back down to 1x).
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Last edited by nk15; Sep 6, 22 at 10:48 am
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Old Sep 6, 22, 11:18 am
  #1519  
 
Join Date: Aug 2013
Posts: 1,595
It looks like all the published 5% codes died since last night.
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Old Sep 6, 22, 11:34 am
  #1520  
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Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 10,143
Originally Posted by 36902BRF
It looks like all the published 5% codes died since last night.
Yea, the code appears on the portal but it doesn't work. I think we need to wait for a while until they bring a promo back, it is now pretty useless...
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nk15 is offline  
Old Sep 6, 22, 11:39 am
  #1521  
 
Join Date: Sep 2009
Programs: AA Executive Platinum, SW A-List Preferred, Marriott Lifetime Titanium, IHG Diamond
Posts: 533
So in one fell swoop, it went from 3x points to 1x, and the 5% promotion which was advertised to go to 11-SEP is also now gone. Bummer!
WannaTheater is offline  
Old Sep 6, 22, 2:36 pm
  #1522  
 
Join Date: May 2008
Location: PHL (kinda, no airport is really close)
Programs: AA Exp, but not sure for how long. Enterprise Platinum woo-hoo!
Posts: 4,472
Fortunately I had somewhat ramped up my purchases the past few days, but this 3X => 1X is sad indeed. Gees, I may have to actually FLY to get to EXP again.

On the one hand, it makes sense for me to back down my GC purchases now since they don't make sense stand-alone. On the other hand, I'd hate to find myself a month from the end of the qualification year and 10K LP's short and no travel planned.

It definitely makes me want to pay cash for a ticket or two rather than using award miles in the coming months.
redtop43 is offline  
Old Sep 6, 22, 2:41 pm
  #1523  
 
Join Date: Oct 2021
Location: TX
Programs: Alaska, AA, Marriott
Posts: 941
Originally Posted by njvandy
The best use I have found for these is to pay my property taxes.
Great thought. I have property taxes on land as well as my annual timeshare fee coming up soon. That's a perfect use.
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thatmikereed is offline  
Old Sep 6, 22, 3:22 pm
  #1524  
 
Join Date: Aug 2012
Location: KHOU/KIAH
Programs: AA "mid tier" elite | Marriott Bonvoy Ambassador | Hyatt Globalist
Posts: 9,587
Originally Posted by thatmikereed
Great thought. I have property taxes on land as well as my annual timeshare fee coming up soon. That's a perfect use.
Unless they're free to use to pay or you literally have no other use for them, I cannot see value in paying several percent in fees for this.

IMO, there are far better places to use these like utility bills (electric, gas, cable, water, phone) and anything with PayPal than pay a fee on top of the 5 dollar odd charge these GCs incur.
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Old Sep 6, 22, 3:29 pm
  #1525  
 
Join Date: Oct 2021
Location: TX
Programs: Alaska, AA, Marriott
Posts: 941
Originally Posted by Antarius
Unless they're free to use to pay or you literally have no other use for them, I cannot see value in paying several percent in fees for this.
I bought them under cost (with fees and taxes, 2.7% under cost). Anything less than 2.7% is break-even (or better) for me.
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Old Sep 6, 22, 4:09 pm
  #1526  
 
Join Date: Jun 2021
Location: LAX/SFO
Posts: 290
Originally Posted by djflyer99
I made a reservation on Booking.com through the eshopping platform. It says in the conditions that it takes 60 days after the stay for miles to be posted. Unfortunately, it's been 60 days and nothing. I sent in an issue form and they said my complaint has been forwarded to a different department and will be resolved in 4-6 weeks. Does it actually take this long?
I am facing a similar issue as well. Completed several stays and the oldest one been well more than 60 days and still not posted. Anyone else has recent experiences? thanks.
sof_lance is offline  
Old Sep 6, 22, 5:17 pm
  #1527  
 
Join Date: Nov 2002
Location: Boston, MA
Programs: AA PlatPro (LTG), Marriott Titanium (LTG), HH Diamond
Posts: 247
Originally Posted by WannaTheater
So in one fell swoop, it went from 3x points to 1x, and the 5% promotion which was advertised to go to 11-SEP is also now gone. Bummer!
Crap, I knew I shouldn't have procrastinated on the September cards. I had Sep 11 on my calendar as the deadline.
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chriseng is offline  
Old Sep 6, 22, 6:24 pm
  #1528  
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Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,295
On May 11th, I booked a September stay at an IHG hotel through the shopping portal with no deposit (not pre-padi).

I just completed the stay,

Anyone know how long it takes for points to post with this type of transaction?

Last edited by 355F1; Sep 6, 22 at 7:15 pm
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Old Sep 6, 22, 6:41 pm
  #1529  
 
Join Date: Jul 2008
Location: DCA
Programs: AA EXP 1MM, WOH Globalist
Posts: 1,124
Originally Posted by Antarius
Unless they're free to use to pay or you literally have no other use for them, I cannot see value in paying several percent in fees for this.

IMO, there are far better places to use these like utility bills (electric, gas, cable, water, phone) and anything with PayPal than pay a fee on top of the 5 dollar odd charge these GCs incur.
In my tax jurisdiction, there is a 2.5% fee for credit cards but only a 1% fee for debit cards, which is how these process. It's a no brainer.
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njvandy is offline  
Old Sep 6, 22, 7:04 pm
  #1530  
 
Join Date: Apr 2011
Programs: AAdvantage (peon)
Posts: 429
Using the GCs for taxes is still cheaper than Amazon for those of us that have a Prime CC (3 or 5% off). I just wish that the feds didn’t limit to 2 per quarter because they charge less for debit cards (unlike CA state).
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