Feb 18, 2015, 5:57 pm
Last edit by: rrgg
AAdvantage eShoppping by Cartera Commerce
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
Using, earning miles, problems, etc. (Consolidated thread)
American Airlines is not the contact for Cartera / AAdvantage eShopping .
AAdvantage eShopping FAQs and an e-contact form can be found via the "Contact Us" link at the bottom left corner of the home page.
If you have trouble getting purchases to track, there's also a browser extension to help.
Cartera website: http://www.cartera.com
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
Cartera Commerce, Inc.
One Cranberry Hill
Lexington, Massachusetts 02421
Tel. (781) 541-6800 Fax: (781) 541-6801
For general inquiries, please contact [email protected] or 888.456.6255
MODERATOR GUIDEPOST (Please do not alter contents following)
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
This thread is the sole thread to address issues with AAdvantage eShopping (operated by Cartera Commerce). Other queries or complaints will invariably end up merged into this thread. All posts must comply with FlyerTalk Guidelines and Rules / TOS, or may be summarily deleted or edited by moderators.
A related article, highlighting an interview of Cartera Commerce CEO Tom Bercher, is "Secrets of Cartera Commerce Revealed: Inside the Company that Brings You Miles for Online Shopping" by Gary Leff on March 3, 2014. Link.
As described in this thread, AAdvantage Shopping now offers a downloadable button installable on your desktop (not mobile) device to facilitate e-shopping. Link.
Older posts may be read at http://www.flyertalk.com/forum/ameri...or-consol.html
Notes about Giftcards.com:
- A separate thread exists for discussing Giftcards.com and likely has more data points than this generic thread.
- Purchases from giftcards.com earn miles on the first $2,000 spent in the named calendar month, meaning for example between March 1st and March 31st. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- Giftcards.com has had various limits over the years, and it was always by calendar month.
- Some data points show the $2,000 monthly limit is not always enforced. [Note: as of Aug 2023, the $2k limit is per order, not per purchase]
- In 2022, larger orders track more slowly, and you may need to wait a full month to see miles. Strong advice from the thread is to make multiple small purchases (say under $300) rather than large ones to avoid the dreaded "manual review"
Some anti-virus software silently blocks tracking, and you may want to consider disabling it for your purchase.
AAdvantage eShopping / Cartera Questions / Discussion / Vendors / Issues (archive)
Feb 26, 2015, 9:30 pm
#46
Join Date: Sep 2012
Posts: 4,431
I placed 2 orders for Saks physical gift cards on 2/19, when AA had 15x. I've done 3-4 previous orders of Saks gift cards via AA, and always got AA miles in about 1 week. On 2/19, I placed one order from home mid-day for $1600 (4x $400 gc), then placed another order in the evening from my work computer ($500 gc). When I check AA shopping site today, the AA miles for the $500 purchase have posted, but not the $1600 purchase. This is weird because all my previous purchases have always been via the home computer using the same browser I used this time. I always clear cookies before and afterward. I also made the $1600 purchase about 7 hours earlier than the $500 one, if that means anything. In the past, I've noticed payouts for orders placed on the same day always post on the same day. This is 24K miles on the line here. Unfortunately, I can't write to Cartera because this was a gift card purchase.
Last edited by DaveInLA; Feb 27, 2015 at 1:04 am
Feb 27, 2015, 10:12 am
#47
Join Date: Apr 2014
Posts: 78
It seems to either work great, or the points fall into a black hole void. There is no obvious reason for the glitches, but they are very slow to resolve any issues.
Suggestions: Escalate your Cartera claim, post a complaint on Twitter or Facebook, or file a claim with the BBB.
Suggestions: Escalate your Cartera claim, post a complaint on Twitter or Facebook, or file a claim with the BBB.
Now, will it be worth the hassle to do this again...?
Mar 10, 2015, 9:43 am
#48
Join Date: Apr 2014
Posts: 78
Got ANOTHER email from Cartera, this one from a 'Miguel,' saying that he'd investigated my query and found that the miles were deposited. Which...of course they were, finally! I have to conclude that the internal communications at Cartera are quite confused.
Then I got an email from them asking me if I would complete a Customer Satisfaction survey on their service.
You bet I will! ;- )
Then I got an email from them asking me if I would complete a Customer Satisfaction survey on their service.
You bet I will! ;- )
Mar 10, 2015, 10:10 am
#49
Join Date: Sep 2012
Posts: 4,431
I mentioned above that I didn't get any miles for one particular large Saks gift card order (24K!!!). Oddly enough, I did get miles for another Saks gift card order placed the same day. I don't know why this one fell through. It's been 3 weeks now. Saks usually posts the miles/cash back in 1 week based on my experience (about 5-7 orders over past few months), so I doubt they'll post at this point. I did take screenshots at every screen. The portal does say that miles aren't give for GC purchases. Is it worth contacting Cartera?
Apr 9, 2015, 8:22 am
#50
Join Date: Jul 2001
Location: DTW
Programs: Dirt Status w/ All
Posts: 5,040
How quickly can I expect miles to post after a purchase? If I buy today will I have them by the end of the month?
I am trying to top off my account to book some MileSaaver award tickets for the fall. I am waiting on a 50K credit card signup bonus that will post when my statement closes in a couple weeks. That will still leave me about 3000 miles short of what I need. I was already planning on picking up a new bag from eBags (7X) and I figured a couple store gift cards would put me over the top.
I am trying to top off my account to book some MileSaaver award tickets for the fall. I am waiting on a 50K credit card signup bonus that will post when my statement closes in a couple weeks. That will still leave me about 3000 miles short of what I need. I was already planning on picking up a new bag from eBags (7X) and I figured a couple store gift cards would put me over the top.
Apr 24, 2015, 7:15 am
#51
Join Date: Nov 2008
Posts: 643
How quickly can I expect miles to post after a purchase? If I buy today will I have them by the end of the month?
I am trying to top off my account to book some MileSaaver award tickets for the fall. I am waiting on a 50K credit card signup bonus that will post when my statement closes in a couple weeks. That will still leave me about 3000 miles short of what I need. I was already planning on picking up a new bag from eBags (7X) and I figured a couple store gift cards would put me over the top.
I am trying to top off my account to book some MileSaaver award tickets for the fall. I am waiting on a 50K credit card signup bonus that will post when my statement closes in a couple weeks. That will still leave me about 3000 miles short of what I need. I was already planning on picking up a new bag from eBags (7X) and I figured a couple store gift cards would put me over the top.
May 3, 2015, 9:06 am
#52
Join Date: Jul 2003
Location: DFW
Programs: PLAT -- 2.7Million
Posts: 2,051
eShopping...does it work for anybody? How?
I have tried eShopping a couple of times. I access a store via the eShopping link but then I have to login to the store itself to purchase.
How can I get eShopping AAward points once I've logged into the customer site?...Seems that the customer site would have no knowledge of the original eShopping portal.
What am I missing?
How can I get eShopping AAward points once I've logged into the customer site?...Seems that the customer site would have no knowledge of the original eShopping portal.
What am I missing?
May 3, 2015, 9:12 am
#53
FlyerTalk Evangelist
Join Date: Apr 2006
Location: SJC/VCE
Programs: AA PLT (2.9+ MM), HH GLD, Hyatt Diamond, SPG PLT
Posts: 10,161
Not sure of the way the data programming works but for the most part, as long as you log into the e-shopping portal first, the points post.
May 3, 2015, 9:37 am
#54
Join Date: Nov 2014
Location: LHR, DFW, J Cabins WorldWide
Programs: AA EXP, UA GS, FB Gold, AS MVPG, MR Titanium, VS Gold
Posts: 954
Has worked for me, remember to turn ad-block off.
May 3, 2015, 10:03 am
#55
Join Date: Aug 2014
Location: AMS
Programs: AAdvantage Platinum, Asiana Club Silver, Flying Blue Ivory
Posts: 368
How can I get eShopping AAward points once I've logged into the customer site?...Seems that the customer site would have no knowledge of the original eShopping portal.
May 3, 2015, 2:33 pm
#56
Join Date: Mar 2015
Posts: 98
So I am new to this eshopping too. I signed up and there was a bonus for up to 2250 miles (depending on how much you spent). Is this bonus something that happens often? I want to sign my wife up, but there is no bonus now. Trying to figure out if we should hold off...
Thanks!
Thanks!
May 6, 2015, 7:21 pm
#57
Join Date: Mar 2015
Posts: 98
Also, from reading previous posts, are you able to buy a gift card (let's say to Sear's, at 10mi/$), then use it to online shop and effectively 'double dip?' I thought the links claim you can not earn miles for gift cards, but then again, there are links to buy gift cards.
May 11, 2015, 12:34 pm
#58
Join Date: May 2015
Posts: 2
I made 6-7 purchases over the holidays and only got credit for 1... Which I did return and the points were removed. Nothing for the other purchases. I definitely went through the eShopping portal. I looked at the eShopping transactions today and, of course, the only transaction showing in the last 90 days was the one I returned and they took back the points I contacted Aadvantage shopping and now I have to supply them with all the receipts, etc. Has anyone gotten their points after sending in the receipts? Thanks
May 11, 2015, 11:18 pm
#60
Join Date: Jun 2011
Posts: 3,528
So I am new to this eshopping too. I signed up and there was a bonus for up to 2250 miles (depending on how much you spent). Is this bonus something that happens often? I want to sign my wife up, but there is no bonus now. Trying to figure out if we should hold off...
Thanks!
Thanks!