Last edit by: Prospero
Trivial name differences - first and last names without middle name, blending of middle or Latin style names, etc. should not cause trouble flying, as long as the identification used displays the primary characteristics of the name on the boarding pass / ticket on AA, and on most airlines.
However, Cathay Pacific and some airlines are genuine sticklers and may not make changes at their end. Members have reported challenging times getting fixes for otherwise trivial name issues.
Changing a name on an issued ticket - reissuing the same ticket to another person - will not happen.
Changing a date of birth due to an accidental account entry must be rectified by contact with AA.; you may (or not) be asked to fax supporting documentation. Some other account changes that don’t “stick” (sometimes passport information, etc.) will also have to be called in. Contact for gender changes or issues as well. See here for AAdvantage Account contact form (AAdvantage Customer Service is only open work days 7-7 Central time.) See post #1 for contact phone numbers and aa.com contact form page illustration.
See:
U.S. Department of State: Change or Correct a Passport link
Posts prior to 2016 have been archived, and can be read here.
Signed in members with 90 days / 90 posts can edit this Wikipost. Wiki contents may be printed by using the (lower right wiki corner)
However, Cathay Pacific and some airlines are genuine sticklers and may not make changes at their end. Members have reported challenging times getting fixes for otherwise trivial name issues.
Changing a name on an issued ticket - reissuing the same ticket to another person - will not happen.
Changing a date of birth due to an accidental account entry must be rectified by contact with AA.; you may (or not) be asked to fax supporting documentation. Some other account changes that don’t “stick” (sometimes passport information, etc.) will also have to be called in. Contact for gender changes or issues as well. See here for AAdvantage Account contact form (AAdvantage Customer Service is only open work days 7-7 Central time.) See post #1 for contact phone numbers and aa.com contact form page illustration.
See:
U.S. Department of State: Change or Correct a Passport link
Posts prior to 2016 have been archived, and can be read here.
Signed in members with 90 days / 90 posts can edit this Wikipost. Wiki contents may be printed by using the (lower right wiki corner)
Name, Gender Difference, Date of Birth, Change, Errors, etc. Account, Ticket, Award
#121
Join Date: Jun 2006
Location: SFO/OAK
Programs: AA EXP 3.4MM, BAEC, UAMP, Skyteam (<10k) HH Gold, IHG Plat, Hertz Gold, GE/TSA TT
Posts: 2,723
GMT?
Could this be a GMT vs local time zone problem? i.e. is the system date different because you entered something when GMT timezone was next (or previous) date?
#122
Join Date: Feb 2003
Posts: 8,135
For the record, I'm seeing this same phenomenon--DOB in pax info box is one day too early--on two separate PNRs in the family. Neither is a result of a typo on my part during booking process, I am certain. AA assures me that the actual PNR info is correct & matches my profile.
#123
Join Date: Apr 2008
Location: CLT
Programs: AA EXP; Avis PC; Hertz PC; Marriott LT Gold; Hilton Diamond
Posts: 1,133
Has this issue caused anyone to miss precheck recently? One poster in another thread is saying that he has missed precheck a few times and is attributing it to this issue.
#124
Join Date: Jun 2010
Location: Portland, OR
Programs: DL FO, Hertz #1 Gold
Posts: 281
I ran into the same issue on the new GE/Pre-Check site when I signed up and re-verified my info. My DOB was reported as -1 day. I really hope someone has caught that, since airlines may at some point interpret Secure Flight data.
I don't think it's an issue with AA.
I don't think it's an issue with AA.
#125
Join Date: Jul 2012
Posts: 2,222
- date of birth
- issue date of passport
- expiry date of passport
- expiry date of US visa
Moreover, the reported body height shifted by 1in.
It looks like something went wrong with the migration to the new system. Anybody knows when/how this can be expected to be fixed?
#126
Join Date: Feb 2003
Posts: 8,135
Well, I re-enrolled with the new DHS TTP site yesterday and my DOB is correct. If this is a problem on the government side, it's not appearing consistently.
#127
Join Date: Sep 2013
Location: MSN
Programs: AA, BAEC Gold
Posts: 3,921
Has this issue caused anyone to miss precheck recently? One poster in another thread is saying that he has missed precheck a few times and is attributing it to this issue.
#128
Join Date: Nov 2015
Location: OMA/LNK
Programs: AA EXP, HHonors Diamond
Posts: 210
Not sure if this is a related issue. I tried to add my two children to a reservation and add their secure flight information after entering their FF numbers. It hung up if I clicked "Yes" to add their information. I just finally clicked no and was able to complete the reservation.
#129
Join Date: Sep 2007
Location: stl
Programs: AA LT Plat/8.1mm now with 1350 miles left in my account and proud of it.. SPG LT Titanium.
Posts: 3,079
Not sure if this is a related issue. I tried to add my two children to a reservation and add their secure flight information after entering their FF numbers. It hung up if I clicked "Yes" to add their information. I just finally clicked no and was able to complete the reservation.
#130
Join Date: Sep 2007
Location: stl
Programs: AA LT Plat/8.1mm now with 1350 miles left in my account and proud of it.. SPG LT Titanium.
Posts: 3,079
I had a problem a while back with a ticket I purchased through Amex that ran my first and middle name together in the first name area on AAs website leaving the middle name blank. It was an international ticket and I didn't want any problems so I contacted customer relations about it. Apparently there is another screen that they look at for that kind of thing and they said everything looked right there and not to worry about aa.com. My guess is that is the same thing that is happening here.
#132
Join Date: Apr 2017
Posts: 8
Has this issue caused anyone to miss precheck recently? One poster in another thread is saying that he has missed precheck a few times and is attributing it to this issue.
#133
FlyerTalk Evangelist
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
I just (3:38 AM EDT) went to AA.COM, for each of my future reservations I checked "edit passenger...", my birthdate is now correct.^
#134
Join Date: Feb 2003
Posts: 8,135
#135
Join Date: Jul 2012
Posts: 2,222