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Name, Gender Difference, Date of Birth, Change, Errors, etc. Account, Ticket, Award

Old Apr 19, 2016, 4:36 am
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Trivial name differences - first and last names without middle name, blending of middle or Latin style names, etc. should not cause trouble flying, as long as the identification used displays the primary characteristics of the name on the boarding pass / ticket on AA, and on most airlines.

However, Cathay Pacific and some airlines are genuine sticklers and may not make changes at their end. Members have reported challenging times getting fixes for otherwise trivial name issues.

Changing a name on an issued ticket - reissuing the same ticket to another person - will not happen.

Changing a date of birth due to an accidental account entry must be rectified by contact with AA.; you may (or not) be asked to fax supporting documentation. Some other account changes that don’t “stick” (sometimes passport information, etc.) will also have to be called in. Contact for gender changes or issues as well. See here for AAdvantage Account contact form (AAdvantage Customer Service is only open work days 7-7 Central time.) See post #1 for contact phone numbers and aa.com contact form page illustration.

See:

U.S. Department of State: Change or Correct a Passport link

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Name, Gender Difference, Date of Birth, Change, Errors, etc. Account, Ticket, Award

Old Oct 15, 2017, 7:59 pm
  #121  
 
Join Date: Jun 2006
Location: SFO/OAK
Programs: AA EXP 3.4MM, BAEC, UAMP, Skyteam (<10k) HH Gold, IHG Plat, Hertz Gold, GE/TSA TT
Posts: 2,723
GMT?

Could this be a GMT vs local time zone problem? i.e. is the system date different because you entered something when GMT timezone was next (or previous) date?
aquamarinesteph likes this.
billgrates3 is offline  
Old Oct 17, 2017, 2:36 pm
  #122  
 
Join Date: Feb 2003
Posts: 8,135
Originally Posted by billgrates3
Could this be a GMT vs local time zone problem? i.e. is the system date different because you entered something when GMT timezone was next (or previous) date?
That seems ... unlikely. My DOB doesn't depend on my current location, time zone, time, or date; it's completely invariant.

For the record, I'm seeing this same phenomenon--DOB in pax info box is one day too early--on two separate PNRs in the family. Neither is a result of a typo on my part during booking process, I am certain. AA assures me that the actual PNR info is correct & matches my profile.
beltway is offline  
Old Oct 17, 2017, 8:18 pm
  #123  
 
Join Date: Apr 2008
Location: CLT
Programs: AA EXP; Avis PC; Hertz PC; Marriott LT Gold; Hilton Diamond
Posts: 1,133
Has this issue caused anyone to miss precheck recently? One poster in another thread is saying that he has missed precheck a few times and is attributing it to this issue.
HofstraJet is offline  
Old Oct 18, 2017, 10:04 am
  #124  
 
Join Date: Jun 2010
Location: Portland, OR
Programs: DL FO, Hertz #1 Gold
Posts: 281
I ran into the same issue on the new GE/Pre-Check site when I signed up and re-verified my info. My DOB was reported as -1 day. I really hope someone has caught that, since airlines may at some point interpret Secure Flight data.

I don't think it's an issue with AA.
klashn is offline  
Old Oct 18, 2017, 11:45 am
  #125  
 
Join Date: Jul 2012
Posts: 2,222
Originally Posted by klashn
I ran into the same issue on the new GE/Pre-Check site when I signed up and re-verified my info. My DOB was reported as -1 day. I really hope someone has caught that, since airlines may at some point interpret Secure Flight data.

I don't think it's an issue with AA.
In fact, I found the same with the new TTP site. The following data were off by one day:
- date of birth
- issue date of passport
- expiry date of passport
- expiry date of US visa

Moreover, the reported body height shifted by 1in.

It looks like something went wrong with the migration to the new system. Anybody knows when/how this can be expected to be fixed?
FlyingScientist is offline  
Old Oct 18, 2017, 1:01 pm
  #126  
 
Join Date: Feb 2003
Posts: 8,135
Originally Posted by klashn
I ran into the same issue on the new GE/Pre-Check site when I signed up and re-verified my info. My DOB was reported as -1 day. I really hope someone has caught that, since airlines may at some point interpret Secure Flight data.

I don't think it's an issue with AA.
Well, I re-enrolled with the new DHS TTP site yesterday and my DOB is correct. If this is a problem on the government side, it's not appearing consistently.
beltway is offline  
Old Oct 18, 2017, 1:54 pm
  #127  
 
Join Date: Sep 2013
Location: MSN
Programs: AA, BAEC Gold
Posts: 3,921
Originally Posted by HofstraJet
Has this issue caused anyone to miss precheck recently? One poster in another thread is saying that he has missed precheck a few times and is attributing it to this issue.
With a PNR that had this issue my wife still got Pre-Check via her KTN without trying to fix anything.
MADPhil is offline  
Old Oct 18, 2017, 3:45 pm
  #128  
 
Join Date: Nov 2015
Location: OMA/LNK
Programs: AA EXP, HHonors Diamond
Posts: 210
Not sure if this is a related issue. I tried to add my two children to a reservation and add their secure flight information after entering their FF numbers. It hung up if I clicked "Yes" to add their information. I just finally clicked no and was able to complete the reservation.
badkneeski is offline  
Old Oct 18, 2017, 7:01 pm
  #129  
abk
 
Join Date: Sep 2007
Location: stl
Programs: AA LT Plat/8.1mm now with 1350 miles left in my account and proud of it.. SPG LT Titanium.
Posts: 3,079
Originally Posted by badkneeski
Not sure if this is a related issue. I tried to add my two children to a reservation and add their secure flight information after entering their FF numbers. It hung up if I clicked "Yes" to add their information. I just finally clicked no and was able to complete the reservation.
I use chrome and this has been happening to me for months.
abk is offline  
Old Oct 18, 2017, 7:05 pm
  #130  
abk
 
Join Date: Sep 2007
Location: stl
Programs: AA LT Plat/8.1mm now with 1350 miles left in my account and proud of it.. SPG LT Titanium.
Posts: 3,079
I had a problem a while back with a ticket I purchased through Amex that ran my first and middle name together in the first name area on AAs website leaving the middle name blank. It was an international ticket and I didn't want any problems so I contacted customer relations about it. Apparently there is another screen that they look at for that kind of thing and they said everything looked right there and not to worry about aa.com. My guess is that is the same thing that is happening here.
abk is offline  
Old Oct 18, 2017, 7:41 pm
  #131  
 
Join Date: Sep 2016
Location: LAX/BUR, RDU
Programs: DL SM, AAdvantage, SPG
Posts: 1,360
I don't know if this is related, but I just bought a ticket and the ticketed date shows as "10/17/17" (fyi, I don't own a time machine)

This shouldn't cause any problems, right?
FlyerWx is offline  
Old Oct 19, 2017, 12:22 am
  #132  
 
Join Date: Apr 2017
Posts: 8
Originally Posted by HofstraJet
Has this issue caused anyone to miss precheck recently? One poster in another thread is saying that he has missed precheck a few times and is attributing it to this issue.
It was me who had an issue with precheck. But after calling AA multiple times & messaging them on twitter yesterday, I'm happy to report that precheck is there for my flight tomorrow. And my DOB is listed correctly now under the secure traveler section unlike previously when it was a day ahead of my DOB.
thunugenOD is offline  
Old Oct 19, 2017, 1:40 am
  #133  
nrr
FlyerTalk Evangelist
 
Join Date: Jul 2003
Location: jfk area
Programs: AA platinum; 2MM AA, Delta Diamond, Hilton Diamond
Posts: 10,291
I just (3:38 AM EDT) went to AA.COM, for each of my future reservations I checked "edit passenger...", my birthdate is now correct.^
nrr is offline  
Old Oct 19, 2017, 5:50 am
  #134  
 
Join Date: Feb 2003
Posts: 8,135
Originally Posted by nrr
I just (3:38 AM EDT) went to AA.COM, for each of my future reservations I checked "edit passenger...", my birthdate is now correct.^
Same for 2 separate PNRs for me & my DW. Looks like AA tweaked the buggy code that was causing this anomaly.
beltway is offline  
Old Oct 19, 2017, 4:00 pm
  #135  
 
Join Date: Jul 2012
Posts: 2,222
Originally Posted by beltway
Looks like AA tweaked the buggy code that was causing this anomaly.
Looking at the TTP website, it does not appear to be fixed there. It might be the case that the bug is in the script displaying the data.
FlyingScientist is offline  

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