Jan 2, 2013, 4:02 am
Last edit by: Prospero
Air Tahiti Nui (TN) is a non-oneworld airline partner of AA. AAdvantage members may use AA miles for awards on TN; members earn miles on TN only if flying TN as an AA marketed / codeshare. AA and TN have expanded codesharing to include CDG, AKL. It is also possible to earn AA miles flying as a Qantas codeshare due to an exclusion from the normal oneworld rule of earning on a oneworld codeshare only if operated by another oneworld airline.
You can now search for TN award availability on aa.com. But you may have to call AA due to some aa.com anomalous behavior. You may also use tools such as ExpertFlyer to find availability, or use Qantas as described in The High Life here.
NOTE: Air Tahiti Nui is “skipping” the USA with the exception of 4-5 flights weekly as of mid-March 2020 and initially through 7 April due to the novel Coronavirus and flying PPT-CDG without stopping at LAX. Link to TN travel policy page.
For AAdvantage awards, remember there must be an unconstructed fare offered by TN - as the most significant carrier - from one's origin - it may not be so likely you'll find an unconstructed fare from FAR or JAX to PPT, more likely from DFW. Otherwise, you may need to get yourself to an OK origin airport with a separate award or paid ticket.
See mercruiser's TN Business award booking process here.
NOTE: AA Agents may have difficulty finding the award space themselves, but:
See the aa.com page on award redemption charts, including the South Pacific, here. From March 22, 2016 on, here.
See post #1 for information on the TN 787 and illustrations, including seat chartand post #2 for information on the A340-343s retiring in 2019.
TN does not belong to any alliance at this time, though they do offer some codeshares and accept awards booked by a number of airlines (including AA). TN offers a "QF3826" PPT-AKL, but as pointed out by JonNYC elsewhere, though ExpertFlyer displays it as a prime flight, it's a codeshare operated by TN and not available for an award. (N.B. ExpertFlyer will show TN award seats accurately.)
- Exit and Bulkhead seats can only be assigned at the airport.
- On the A340 a Business seat or pair may be reserved for the pilot not flying.
- TN, 2019 (Note TN easily gives away predilect seats to “friends and family”, so if you lose your exit row or other favored seat don’t be surprised.)
You can not upgrade TN flights with AA miles, but they offer paid counter upgrades (availability based, Feb 2016 $1,000 Y to J, first come first served, so arrive early at check-in, and they may decline to upgrade paid codeshare flights). See http://borabora.airtahitinui-usa.com...es-charges.asp.
We don’t know if an upgrade from Moana Coach can be purchased to Premium Economy (on the 787-9) as yet.
Link to summary information about PPT Airport.
Link to Papeete Faa’a / PPT very useful page at SleepingInAirports.net.
Air Tahiti Nui was established on 31 October 1996 and commenced flight operations on 20 November 1998. The government of French Polynesia is the major shareholder (84.4%) along with other local investors. (Wikipedia)
Fleet
Seat selection and On Line Check In:
But:
Note: Flights within French Polynesia, e.g. to Bora Bora / BOB, are operated by Air Tahiti / VT (not oneworld nor AA partner) can be acquired with TYP, Barclays etc. travelcard points, but not with AA miles.
Other airline services to PPT include LA via SCL-IPC and AF. HA also offers once a week flights (Saturdays at this time) to PPT via HNL. AA flyers to SYD and AKL; this offers other award opportunities via AA and TN. LA flys SCL-IPC-PPT as well.
Websites: www.airtahitinui.com and www.airtahitinui-usa.com
Link to Archive if 2014-2017 posts from this thread.
You can now search for TN award availability on aa.com. But you may have to call AA due to some aa.com anomalous behavior. You may also use tools such as ExpertFlyer to find availability, or use Qantas as described in The High Life here.
NOTE: Air Tahiti Nui is “skipping” the USA with the exception of 4-5 flights weekly as of mid-March 2020 and initially through 7 April due to the novel Coronavirus and flying PPT-CDG without stopping at LAX. Link to TN travel policy page.
For AAdvantage awards, remember there must be an unconstructed fare offered by TN - as the most significant carrier - from one's origin - it may not be so likely you'll find an unconstructed fare from FAR or JAX to PPT, more likely from DFW. Otherwise, you may need to get yourself to an OK origin airport with a separate award or paid ticket.
Award classes you are looking for on TN (updated Dec 2017 by dkc192) are:
See FleyeSkyHigh’s post #599
- TN awards on AA need to have an "AP" or Another Partner award code.
- NOTE: ]F is J award
- U is Y award
- Z has been J upgrade
- There is no longer First Class on TN
- Moana Premium Economy is not available as an award booking yet
See FleyeSkyHigh’s post #599
First, the basics. The should search for available inventory with the following criteria:
Promo Box- leave empty
Carrier Code Box- TN
Inventory Box- ADV
That's pretty much true for all award searches so if the rep didn't know how to find the carrier code of TN your best bet is going to be to HUCA. Assuming you get that far the next gotcha is the way the type of award code that is used. Often times the agent will simply search for a American or OneWorld award code. That will not work. They need to search using an "AP" award code which basically means "Another Partner Award Code."
...Air Tahiti Nui decided to change their business class award booking codes from I to F back in July of 2017. Much of AA's documentation has not been updated. I think they may have changed the letter codes of Economy awards also...they now come from bucket code U. It's helpful to remind the AA agents of the inventory code you are looking to book. I can tell you they are searching for I or U for business or X or T for economy they have not got the right "AP" award code for the search.
Lastly, I have found it helpful to ask them to go to their other screen and try a "direct access" search for the F or U award inventory directly with TN. This last step in my experience has set off the light bulb for most agents to get it done. I used to have a 10% success rate booking TN awards with AA but once I followed all the steps about I am at 80% plus (meaning I only have to HUCA 1 out of every 5 times).
Promo Box- leave empty
Carrier Code Box- TN
Inventory Box- ADV
That's pretty much true for all award searches so if the rep didn't know how to find the carrier code of TN your best bet is going to be to HUCA. Assuming you get that far the next gotcha is the way the type of award code that is used. Often times the agent will simply search for a American or OneWorld award code. That will not work. They need to search using an "AP" award code which basically means "Another Partner Award Code."
...Air Tahiti Nui decided to change their business class award booking codes from I to F back in July of 2017. Much of AA's documentation has not been updated. I think they may have changed the letter codes of Economy awards also...they now come from bucket code U. It's helpful to remind the AA agents of the inventory code you are looking to book. I can tell you they are searching for I or U for business or X or T for economy they have not got the right "AP" award code for the search.
Lastly, I have found it helpful to ask them to go to their other screen and try a "direct access" search for the F or U award inventory directly with TN. This last step in my experience has set off the light bulb for most agents to get it done. I used to have a 10% success rate booking TN awards with AA but once I followed all the steps about I am at 80% plus (meaning I only have to HUCA 1 out of every 5 times).
NOTE: AA Agents may have difficulty finding the award space themselves, but:
See the aa.com page on award redemption charts, including the South Pacific, here. From March 22, 2016 on, here.
See post #1 for information on the TN 787 and illustrations, including seat chartand post #2 for information on the A340-343s retiring in 2019.
TN does not belong to any alliance at this time, though they do offer some codeshares and accept awards booked by a number of airlines (including AA). TN offers a "QF3826" PPT-AKL, but as pointed out by JonNYC elsewhere, though ExpertFlyer displays it as a prime flight, it's a codeshare operated by TN and not available for an award. (N.B. ExpertFlyer will show TN award seats accurately.)
Since TN introduced 'seat ŕ la carte' on 1 Sept 2019, you can do seat selection online under the condition your booking was ticketed. You need the TN reservation code (PNR):
- Go to manage booking, enter your details (PNR - last name), open reservation
- Go to manage booking, modify traveler details. ENTER CONTACT INFORMATION. THIS IS THE KEY TO BEING ABLE TO SEE SERVICES/SEAT SELECTION. Then select 'continue'.
- Go to Additional Services with the meals sign
- Go to the Seating and pick your seats (free for business, preference or extra comfort seats in Economy at a fee)
”To request seat assignments, please contact our Air Tahiti Nui reservation office at least 72 hours prior to departure. However, we recommend requesting your seat assignments as soon as you confirm and ticket your reservations, so that more seat options will be available. Please be advised, exit and bulkhead rows can only be assigned at the airport.
Air Tahiti Nui aims to honor advance-seating requests. However, we cannot guarantee any particular seat even if the booking is confirmed. Air Tahiti Nui reserves the right to reassign seats at any time, even after boarding of the aircraft, for operational, safety or security reasons. Please accept our apologies if your preferred seat is not available at departure.”
Air Tahiti Nui aims to honor advance-seating requests. However, we cannot guarantee any particular seat even if the booking is confirmed. Air Tahiti Nui reserves the right to reassign seats at any time, even after boarding of the aircraft, for operational, safety or security reasons. Please accept our apologies if your preferred seat is not available at departure.”
- On the A340 a Business seat or pair may be reserved for the pilot not flying.
- TN, 2019 (Note TN easily gives away predilect seats to “friends and family”, so if you lose your exit row or other favored seat don’t be surprised.)
You can not upgrade TN flights with AA miles, but they offer paid counter upgrades (availability based, Feb 2016 $1,000 Y to J, first come first served, so arrive early at check-in, and they may decline to upgrade paid codeshare flights). See http://borabora.airtahitinui-usa.com...es-charges.asp.
We don’t know if an upgrade from Moana Coach can be purchased to Premium Economy (on the 787-9) as yet.
Link to summary information about PPT Airport.
Link to Papeete Faa’a / PPT very useful page at SleepingInAirports.net.
Air Tahiti Nui was established on 31 October 1996 and commenced flight operations on 20 November 1998. The government of French Polynesia is the major shareholder (84.4%) along with other local investors. (Wikipedia)
Fleet
NOTE: TN began flying their Boeing 787-9 “Tahitian Dreamliner” (with GE engines, two purchased, two leased) LAX-PPT etc.18 November, 2018. See Air Tahiti Nui / TN to launch 787-9 Dreamliner 7 November 2018 for more information, including a link to the PDF seat chart. ALL five A340-343s will be replaced by four 787-9s by October 2019.
Boeing 787-9 “Tahitian Dreamliner “ (4 to be in fleet, all by October 2019) link to,TN 787-9 page.
These 787-9s have 30J - 32W - 232Y in a three class configuration . They also offer Panasonic Ku band internet connectivity via WiFi and eX3 IFE.
Boeing 787-9 “Tahitian Dreamliner” seating
C30 (Poerava Business) 2-2-2 Rockwell Collins (née B/E Aerospace) Parallel Diamond (similar to J in the AA A321T or J on QR 777-200LR)
W32 (Moana Premium) 2-3-2 Zodiac Aerospace Z535 Premium Economy class seats.
Y232 (Moana Economy) 3-3-3 in two cabins, with Zodiac Aerospace Z300 Economy class seats
for a total of 294 seats
See post #1 for a current 789 seat chart or SeatGuru here.
Seats in Poerava First are AB, DE, KL
Seats in Moana Premium are AB, DEF, KL
Seats in Moana Premium are ABC, DEF, JKL
“Woven together our fleet names have a hidden meaning: The warrior (TOA) going forward (MUA) in the great (NUI) canoe (VAA)!” The 787-9s will be / are:
F-OMUA “Fakarava”
F-ONUI “Tupaia “
F-OVAA “Bora Bora”
F-OTOA “Tetiaroa”
These 787-9s have 30J - 32W - 232Y in a three class configuration . They also offer Panasonic Ku band internet connectivity via WiFi and eX3 IFE.
Boeing 787-9 “Tahitian Dreamliner” seating
C30 (Poerava Business) 2-2-2 Rockwell Collins (née B/E Aerospace) Parallel Diamond (similar to J in the AA A321T or J on QR 777-200LR)
W32 (Moana Premium) 2-3-2 Zodiac Aerospace Z535 Premium Economy class seats.
Y232 (Moana Economy) 3-3-3 in two cabins, with Zodiac Aerospace Z300 Economy class seats
for a total of 294 seats
See post #1 for a current 789 seat chart or SeatGuru here.
Seats in Poerava First are AB, DE, KL
Seats in Moana Premium are AB, DEF, KL
Seats in Moana Premium are ABC, DEF, JKL
“Woven together our fleet names have a hidden meaning: The warrior (TOA) going forward (MUA) in the great (NUI) canoe (VAA)!” The 787-9s will be / are:
F-OMUA “Fakarava”
F-ONUI “Tupaia “
F-OVAA “Bora Bora”
F-OTOA “Tetiaroa”
Airbus A340-343 (four of five remain in service 1/1/2019; the remainder will be phased out by October 2019)
Four A340s have undergone a CIP (Cabin Improvement Program), one (F-OJTN "Bora Bora") has, and will, not be refurbished. Though "Bora Bora" is more likely to be used on South Pacific - Asia flights, it still visits LAX periodically. Perhaps it will be the first A340 to be retired?
TN have eliminated Poerava First and only offer Poerava Business and Moana Economy classes on the A340, and have added Moana Premium (Premium Economy) on the 789. (See below.) A thread on selecting seats with AA awards and codeshares can be read here. The A340 Poerava Business seats are shell angled lie flat seats; Moana Economy seats presumably have 33” seat pitch, but feels tighter; bulkhead and exit row seating can only be assigned at airport check-in.
As seat charts are the same for all five A340s, it's difficult to know which configuration you will be on.
Link to seat chart.
Four A340s have undergone a CIP (Cabin Improvement Program), one (F-OJTN "Bora Bora") has, and will, not be refurbished. Though "Bora Bora" is more likely to be used on South Pacific - Asia flights, it still visits LAX periodically. Perhaps it will be the first A340 to be retired?
TN have eliminated Poerava First and only offer Poerava Business and Moana Economy classes on the A340, and have added Moana Premium (Premium Economy) on the 789. (See below.) A thread on selecting seats with AA awards and codeshares can be read here. The A340 Poerava Business seats are shell angled lie flat seats; Moana Economy seats presumably have 33” seat pitch, but feels tighter; bulkhead and exit row seating can only be assigned at airport check-in.
As seat charts are the same for all five A340s, it's difficult to know which configuration you will be on.
Link to seat chart.
At this time, online check-in and online seat selection are not available.
To request seat assignments, please contact our Air Tahiti Nui Reservations Office at least 72 hours prior to departure at (877) 824-4846. However, we recommend requesting your seat assignments as soon as you confirm and ticket your reservations, so that more seat options will be available. Please be advised, exit and bulkhead rows can only be assigned at the airport.
Air Tahiti Nui aims to honor advance-seating requests. However, we cannot guarantee any particular seat even if the booking is confirmed. Air Tahiti Nui reserves the right to reassign seats at any time, even after boarding of the aircraft, for operational, safety or security reasons. Please accept our apologies if your preferred seat is not available at departure.
To request seat assignments, please contact our Air Tahiti Nui Reservations Office at least 72 hours prior to departure at (877) 824-4846. However, we recommend requesting your seat assignments as soon as you confirm and ticket your reservations, so that more seat options will be available. Please be advised, exit and bulkhead rows can only be assigned at the airport.
Air Tahiti Nui aims to honor advance-seating requests. However, we cannot guarantee any particular seat even if the booking is confirmed. Air Tahiti Nui reserves the right to reassign seats at any time, even after boarding of the aircraft, for operational, safety or security reasons. Please accept our apologies if your preferred seat is not available at departure.
Lounges
Only TN Poerava Business flyers get lounge access (AA codeshare flyers have been denied) TN are not oneworld, so oneworld status does not apply.
At AKL, NRT, and SYD TN use Qantas Business lounge.
At CDG, TN use the Cathay Pacific Business lounge.
At LAX, TN uses the 'International Lounge' in the Tom Bradley International Terminal for business passengers, shared with Air Fiji, El Al and Philippine Airlines; at other times, they will use the Korean Airlines lounge.
At PPT, TN offer their own Salon Manuhiri International lounge (also Diners, Airport Angel and Priority Pass may be used, though TN ticket counter employees may incorrectly tell you they don't accept those cards - in this writer's personal experience, they do.) airside, second floor via stairs or lift, open 150 minutes prior to departures.
Only TN Poerava Business flyers get lounge access (AA codeshare flyers have been denied) TN are not oneworld, so oneworld status does not apply.
At AKL, NRT, and SYD TN use Qantas Business lounge.
At CDG, TN use the Cathay Pacific Business lounge.
At LAX, TN uses the 'International Lounge' in the Tom Bradley International Terminal for business passengers, shared with Air Fiji, El Al and Philippine Airlines; at other times, they will use the Korean Airlines lounge.
At PPT, TN offer their own Salon Manuhiri International lounge (also Diners, Airport Angel and Priority Pass may be used, though TN ticket counter employees may incorrectly tell you they don't accept those cards - in this writer's personal experience, they do.) airside, second floor via stairs or lift, open 150 minutes prior to departures.
Other airline services to PPT include LA via SCL-IPC and AF. HA also offers once a week flights (Saturdays at this time) to PPT via HNL. AA flyers to SYD and AKL; this offers other award opportunities via AA and TN. LA flys SCL-IPC-PPT as well.
Websites: www.airtahitinui.com and www.airtahitinui-usa.com
nsuring Responsiveness to Our Customers’ Complaints
If a passenger has an unsatisfactory experience on one of our flights or while interacting with one of our employees, they may file a formal complaint to our Customer Relations Department. Every customer complaint will be read and acknowledged in writing within 30 days of our receipt of the complaint. If this initial communication does not fully address the concerns raised, we will send a substantive written response to the customer within 60 days.
Customer Relations can be reached immediately by clicking on the following link:
www.airtahitinui-usa.com/complaints
Or by calling 1(855) 835-9286
Or by writing through the U.S. Mail, and should be sent to:
Air Tahiti Nui - Customer Service
1970 E. Grand Ave, suite 100
El Segundo, CA 90245
Any written communication should contain the following information:
If a passenger has an unsatisfactory experience on one of our flights or while interacting with one of our employees, they may file a formal complaint to our Customer Relations Department. Every customer complaint will be read and acknowledged in writing within 30 days of our receipt of the complaint. If this initial communication does not fully address the concerns raised, we will send a substantive written response to the customer within 60 days.
Customer Relations can be reached immediately by clicking on the following link:
www.airtahitinui-usa.com/complaints
Or by calling 1(855) 835-9286
Or by writing through the U.S. Mail, and should be sent to:
Air Tahiti Nui - Customer Service
1970 E. Grand Ave, suite 100
El Segundo, CA 90245
Any written communication should contain the following information:
- The name of the passenger concerned;
- The ticket number;
- The date and flight # concerning the complaint;[
- If not a complaint onboard the aircraft, the date and location of the event; and
- The nature of the event
A few French Polynesian words make your travel friendlier
Ia ora na - hello (EE-ah o-RAH-na
E - yes (eh)
Aita- no (EYE-tah)
Mauruuru - thank you (may-ooh-ROO-oo-roo)
Cheers - manuia (mon-oo-EE-ah)
Haere maru - take it easy (hah-EH-reh MAH-roo)
Nana- goodbye (NA-na)
Pronunciation:
Bora Bora - POra POra (yes, "B" is pronounced as "P")
Faa'a - faah ah
Papeete - pa-pay-EH-tay
N.B. French is the official language; speaking French is very useful in PF.
Ia ora na - hello (EE-ah o-RAH-na
E - yes (eh)
Aita- no (EYE-tah)
Mauruuru - thank you (may-ooh-ROO-oo-roo)
Cheers - manuia (mon-oo-EE-ah)
Haere maru - take it easy (hah-EH-reh MAH-roo)
Nana- goodbye (NA-na)
Pronunciation:
Bora Bora - POra POra (yes, "B" is pronounced as "P")
Faa'a - faah ah
Papeete - pa-pay-EH-tay
N.B. French is the official language; speaking French is very useful in PF.
AA Miles Award: TN / Air Tahiti Nui award redemptions (master thread)
May 3, 2018, 7:21 pm
#31
Join Date: Dec 2011
Location: ORD
Posts: 701
Anybody figure out a workaround on this? Expertflyer appears to have a bug with availability, one because in the past it has been 2 seats available per flight and I see 4 on select days, and two economy availability does not show any number on multiple days, where in the past it showed 0 if nothing was available. Again, I have tried AA call centers in the US, NZ, and AU and provided the correct booking code.
I also called AA the other day as F was showing 4 and U was blank. The agent found seats in coach but nothing in business. The other issue with this problem is award alerts. EF can't notify you if TN isn't showing properly?
Not sure what they can do about it though?
May 3, 2018, 8:23 pm
#32
Join Date: Oct 2015
Location: So Cal
Posts: 933
I emailed expertflyer about this issue and they weren't much of a help. They said it must be a bug with TN for those dates. They gave an example of a month later showing everything correctly. I then asked if they could notify TN of the issue. They mentioned that the dates I gave them as an example now showed properly. Problem is the issue comes and goes. Some days it shows the numbers and then the next day the number is missing.
I also called AA the other day as F was showing 4 and U was blank. The agent found seats in coach but nothing in business. The other issue with this problem is award alerts. EF can't notify you if TN isn't showing properly?
Not sure what they can do about it though?
I also called AA the other day as F was showing 4 and U was blank. The agent found seats in coach but nothing in business. The other issue with this problem is award alerts. EF can't notify you if TN isn't showing properly?
Not sure what they can do about it though?
Last edited by brodielayne; May 3, 2018 at 8:23 pm Reason: grammer
May 10, 2018, 1:19 pm
#33
Moderator: American AAdvantage
Original Poster
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
I wonder if some of the reported bugs might be associated with TN’s recent switch to Amadeus? I’d be interested in verifying fare codes, for one thing.
BTW, there’s an updated thread on the Air Tahiti Nui 787-9 / 789, including seating (full flat Rockwell Collins Diamond Parallel Seats, Zodiac Premium Economy) and Panasonic Ku band WiFi. LAX-PPT on a 789 begins November, 2018.
https://www.flyertalk.com/forum/othe...er-2018-a.html.
BTW, there’s an updated thread on the Air Tahiti Nui 787-9 / 789, including seating (full flat Rockwell Collins Diamond Parallel Seats, Zodiac Premium Economy) and Panasonic Ku band WiFi. LAX-PPT on a 789 begins November, 2018.
https://www.flyertalk.com/forum/othe...er-2018-a.html.
Last edited by JDiver; May 20, 2018 at 3:20 am
May 19, 2018, 2:07 pm
#35
Join Date: Oct 2015
Location: So Cal
Posts: 933
May 19, 2018, 9:47 pm
#36
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
ExpertFlyer is correctly showing the inventory that is being returned to us . As we've stated before, we show exactly what is shown via the global reservation systems, exactly what any travel agent would see. If you want to post a specific example for us to look at, we can post the output of the reservation system so you can see for yourself.
May 21, 2018, 8:11 am
#37
Join Date: Jul 2010
Posts: 357
ExpertFlyer is correctly showing the inventory that is being returned to us . As we've stated before, we show exactly what is shown via the global reservation systems, exactly what any travel agent would see. If you want to post a specific example for us to look at, we can post the output of the reservation system so you can see for yourself.
May 21, 2018, 9:28 am
#38
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
Could be a married segment logic issue. We can show you the output right from the reservation system if you give us flight specifics.
May 21, 2018, 2:03 pm
#39
Join Date: Jul 2016
Posts: 222
I can tell you that I have booked multiple TN awards in the past several days, weeks and months and the EF data is spot on. Now that TN is on Amadeus I have noticed they actually ticket much quicker as well. The problem is a lack of training with AA agents booking non-Oneworld partner awards. I have similar challenges booking Etihad awards with AA. I will share a few trigger words that may help with an agent that doesn't quite know how to get it done:
First, the basics. The should search for available inventory with the following criteria:
Promo Box- leave empty
Carrier Code Box- TN
Inventory Box- ADV
That's pretty much true for all award searches so if the rep didn't know how to find the carrier code of TN your best bet is going to be to HUCA. Assuming you get that far the next gotcha is the way the type of award code that is used. Often times the agent will simply search for a American or OneWorld award code. That will not work. They need to search using an "AP" award code which basically means "Another Partner Award Code."
Now to complicate matters Air Tahiti Nui decided to change their business class award booking codes from I to F back in July of 2017. Much of AA's documentation has not been updated. I think they may have changed the letter codes of Economy awards also...they now come from bucket code U. It's helpful to remind the AA agents of the inventory code you are looking to book. I can tell you they are searching for I or U for business or X or T for economy they have not got the right "AP" award code for the search.
Lastly, I have found it helpful to ask them to go to their other screen and try a "direct access" search for the F or U award inventory directly with TN. This last step in my experience has set off the light bulb for most agents to get it done. I used to have a 10% success rate booking TN awards with AA but once I followed all the steps about I am at 80% plus (meaning I only have to HUCA 1 out of every 5 times).
The only married segment issues I have seen are LAX-PPT-AKL but as ExpertFlyerVoice correctly stated the inventories are different base on the thru fare routing than if the individual segments are broken apart. Qantas is notorious for this as well. Regardless, I can attest that the EF data for TN is perfect and updates in real time.
First, the basics. The should search for available inventory with the following criteria:
Promo Box- leave empty
Carrier Code Box- TN
Inventory Box- ADV
That's pretty much true for all award searches so if the rep didn't know how to find the carrier code of TN your best bet is going to be to HUCA. Assuming you get that far the next gotcha is the way the type of award code that is used. Often times the agent will simply search for a American or OneWorld award code. That will not work. They need to search using an "AP" award code which basically means "Another Partner Award Code."
Now to complicate matters Air Tahiti Nui decided to change their business class award booking codes from I to F back in July of 2017. Much of AA's documentation has not been updated. I think they may have changed the letter codes of Economy awards also...they now come from bucket code U. It's helpful to remind the AA agents of the inventory code you are looking to book. I can tell you they are searching for I or U for business or X or T for economy they have not got the right "AP" award code for the search.
Lastly, I have found it helpful to ask them to go to their other screen and try a "direct access" search for the F or U award inventory directly with TN. This last step in my experience has set off the light bulb for most agents to get it done. I used to have a 10% success rate booking TN awards with AA but once I followed all the steps about I am at 80% plus (meaning I only have to HUCA 1 out of every 5 times).
The only married segment issues I have seen are LAX-PPT-AKL but as ExpertFlyerVoice correctly stated the inventories are different base on the thru fare routing than if the individual segments are broken apart. Qantas is notorious for this as well. Regardless, I can attest that the EF data for TN is perfect and updates in real time.
Last edited by JDiver; Oct 28, 2018 at 6:06 pm Reason: Airline correction
May 24, 2018, 1:20 am
#40
Join Date: Mar 2016
Location: Hunter Valley, Australia
Programs: Qantas, American Airlines, Hyatt, Accor
Posts: 41
You can now search TN award flights on the Qantas website revealed here:
https://thehighlife.com.au/use-qanta...ir-tahiti-nui/
It will still be necessary to call AAdvantage to book.
https://thehighlife.com.au/use-qanta...ir-tahiti-nui/
It will still be necessary to call AAdvantage to book.
May 24, 2018, 9:19 pm
#41
Join Date: Dec 2005
Location: Japan
Posts: 5,577
You can now search TN award flights on the Qantas website revealed here:
https://thehighlife.com.au/use-qanta...ir-tahiti-nui/
It will still be necessary to call AAdvantage to book.
https://thehighlife.com.au/use-qanta...ir-tahiti-nui/
It will still be necessary to call AAdvantage to book.
I know it's probably not a big deal, just asking.
May 24, 2018, 9:35 pm
#42
Join Date: Dec 2005
Location: Japan
Posts: 5,577
availability from and to NRT. Now to convince AA about booking it. Super. Thanks again.
Jun 19, 2018, 11:34 am
#44
Join Date: Dec 2014
Posts: 28
Can anyone let me know if they have had success with the below routing using AA miles on Air Tahiti. Essentially I am trying to fly first class on the domestic leg and business class on the international leg.
JFK (or similar) -LAX: First Class
LAX-PPT: Business Class
Is this a possible routing that AA agents can help book? I haven't been able to find a similar revenue ticket so not sure if any experts out there will know better. If not, I'm sure business will be just fine
.
Thank you!
JFK (or similar) -LAX: First Class
LAX-PPT: Business Class
Is this a possible routing that AA agents can help book? I haven't been able to find a similar revenue ticket so not sure if any experts out there will know better. If not, I'm sure business will be just fine
. Thank you!
Jun 19, 2018, 5:29 pm
#45
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,438
Can anyone let me know if they have had success with the below routing using AA miles on Air Tahiti. Essentially I am trying to fly first class on the domestic leg and business class on the international leg.
JFK (or similar) -LAX: First Class
LAX-PPT: Business Class
Is this a possible routing that AA agents can help book? I haven't been able to find a similar revenue ticket so not sure if any experts out there will know better. If not, I'm sure business will be just fine.
Thank you!
JFK (or similar) -LAX: First Class
LAX-PPT: Business Class
Is this a possible routing that AA agents can help book? I haven't been able to find a similar revenue ticket so not sure if any experts out there will know better. If not, I'm sure business will be just fine
.Thank you!
If you can do it, you'd be charged the full South Pacific F award price of 110k; I personally wouldn't waste 30k miles for essentially a J to F upgrade on JFK-LAX, but to each their own.