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AA Miles Award: TN / Air Tahiti Nui award redemptions (master thread)

AA Miles Award: TN / Air Tahiti Nui award redemptions (master thread)

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Old Jan 16, 19, 3:45 pm   -   Wikipost
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Air Tahiti Nui / TN /THT is a non-oneworld airline partner of AA. AAdvantage members may use AA miles for awards on TN; members earn miles on TN only if flying TN as an AA marketed / codeshare. AA and TN have expanded codesharing to include CDG, AKL. It is also possible to earn AA miles flying as a Qantas codeshare due to an exclusion from the normal oneworld rule of earning on a oneworld codeshare only if operated by another oneworld airline.

You can now search for TN award availability on aa.com. But you may have to call AA due to some aa.com anomalous behavior. You may also use tools such as ExpertFlyer to find availability, or use Qantas as described in The High Life here.

For AAdvantage awards, remember there must be an unconstructed fare offered by TN - as the most significant carrier - from one's origin - it may not be so likely you'll find an unconstructed fare from FAR or JAX to PPT, more likely from DFW. Otherwise, you may need to get yourself to an OK origin airport with a separate award or paid ticket.

Award classes you are looking for on TN (updated Dec 2017 by dkc192) are:
  • TN awards on AA need to have an "AP" or Another Partner award code.
  • NOTE: F is J award
  • U is Y award
  • Z has been J upgrade
  • There is no First Class on TN
  • Moana Premium Economy is not available as an award booking yet
See FleyeSkyHigh’s post #599 [U]

First, the basics. The should search for available inventory with the following criteria:

Promo Box- leave empty
Carrier Code Box- TN
Inventory Box- ADV


That's pretty much true for all award searches so if the rep didn't know how to find the carrier code of TN your best bet is going to be to HUCA. Assuming you get that far the next gotcha is the way the type of award code that is used. Often times the agent will simply search for a American or OneWorld award code. That will not work. They need to search using an "AP" award code which basically means "Another Partner Award Code."

...Air Tahiti Nui decided to change their business class award booking codes from I to F back in July of 2017. Much of AA's documentation has not been updated. I think they may have changed the letter codes of Economy awards also...they now come from bucket code U. It's helpful to remind the AA agents of the inventory code you are looking to book. I can tell you they are searching for I or U for business or X or T for economy they have not got the right "AP" award code for the search.

Lastly, I have found it helpful to ask them to go to their other screen and try a "direct access" search for the F or U award inventory directly with TN. This last step in my experience has set off the light bulb for most agents to get it done. I used to have a 10% success rate booking TN awards with AA but once I followed all the steps about I am at 80% plus (meaning I only have to HUCA 1 out of every 5 times).
See mercruiser's TN Business award booking process here.

NOTE: AA Agents may have difficulty finding the award space themselves, but:

See the aa.com page on award redemption charts, including the South Pacific, here. From March 22, 2016 on, here.

See post #1 for information on the TN 787 and illustrations, including seat chartand post #2 for information on the A340-343s retiring in 2019.

TN does not belong to any alliance at this time, though they do offer some codeshares and accept awards booked by a number of airlines (including AA). TN offers a "QF3826" PPT-AKL, but as pointed out by JonNYC elsewhere, though ExpertFlyer displays it as a prime flight, it's a codeshare operated by TN and not available for an award. (N.B. ExpertFlyer will show TN award seats accurately.)

”At this time, online check-in and online seat selection are not available.

To request seat assignments, please contact our Air Tahiti Nui reservation office at least 72 hours prior to departure. However, we recommend requesting your seat assignments as soon as you confirm and ticket your reservations, so that more seat options will be available. Please be advised, exit and bulkhead rows can only be assigned at the airport.

Air Tahiti Nui aims to honor advance-seating requests. However, we cannot guarantee any particular seat even if the booking is confirmed. Air Tahiti Nui reserves the right to reassign seats at any time, even after boarding of the aircraft, for operational, safety or security reasons. Please accept our apologies if your preferred seat is not available at departure.”
- Exit and Bulkhead seats can only be assigned at the airport.

- TN, 2019 (Note TN easily gives away predilect seats to “friends and family”, so if you lose your exit row or other favored seat don’t be surprised.)

You can not upgrade TN flights with AA miles, but they offer paid counter upgrades (availability based, Feb 2016 $1,000 Y to J, first come first served, so arrive early at check-in, and they may decline to upgrade paid codeshare flights). See http://borabora.airtahitinui-usa.com...es-charges.asp.

We don’t know if an upgrade from Moana Coach can be purchased to Premium Economy (on the 787-9) as yet.

Link to summary information about PPT Airport.

Link to Papeete Faa’a / PPT very useful page at SleepingInAirports.net.

Air Tahiti Nui was established on 31 October 1996 and commenced flight operations on 20 November 1998. The government of French Polynesia is the major shareholder (84.4%) along with other local investors. (Wikipedia)

[quote]Fleet

NOTE: TN began flying their Boeing 787-9 “Tahitian Dreamliner” (with GE engines, two purchased, two leased) LAX-PPT etc.18 November, 2018. See Air Tahiti Nui / TN to launch 787-9 Dreamliner 7 November 2018 for more information, including a link to the PDF seat chart. ALL five A340-343s will be replaced by four 787-9s by October 2019.
Boeing 787-9 “Tahitian Dreamliner “ (4 to be in fleet, all by October 2019) link to,TN 787-9 page.

These 787-9s have 30J - 32W - 232Y in a three class configuration . They also offer Panasonic Ku band internet connectivity via WiFi and eX3 IFE.

Boeing 787-9 “Tahitian Dreamliner” seating
C30 (Poerava Business) 2-2-2 Rockwell Collins (née B/E Aerospace) Parallel Diamond (similar to J in the AA A321T or J on QR 777-200LR)
W32 (Moana Premium) 2-3-2 Zodiac Aerospace Z535 Premium Economy class seats.
Y232 (Moana Economy) 3-3-3 in two cabins, with Zodiac Aerospace Z300 Economy class seats
for a total of 294 seats

“Woven together our fleet names have a hidden meaning: The warrior (TOA) going forward (MUA) in the great (NUI) canoe (VAA)!” The 787-9s will be / are:

F-OMUA “Fakarava”
F-ONUI “Tupaia “
F-OVAA “Bora Bora”
F-OTOA “Tetiaroa”

Airbus A340-343 (four of five remain in service 1/1/2019; the remainder will be phased out by October 2019)

Four A340s have undergone a CIP (Cabin Improvement Program), one (F-OJTN "Bora Bora") has, and will, not be refurbished. Though "Bora Bora" is more likely to be used on South Pacific - Asia flights, it still visits LAX periodically. Perhaps it will be the first A340 to be retired?

TN have eliminated Poerava First and only offer Poerava Business and Moana Economy classes. (See below.) A thread on selecting seats with AA awards and codeshares can be read here. The A340 Poerava Business seats are shell angled lie flat seats; Moana Economy seats presumably have 33” seat pitch, but feels tighter; bulkhead and exit row seating can only be assigned at airport check-in.

As seat charts are the same for all five A340s, it's difficult to know which configuration you will be on.

Link to seat chart.

Seat selection and On Line Check In:

At this time, online check-in and online seat selection are not available.

To request seat assignments, please contact our Air Tahiti Nui Reservations Office at least 72 hours prior to departure at (877) 824-4846. However, we recommend requesting your seat assignments as soon as you confirm and ticket your reservations, so that more seat options will be available. Please be advised, exit and bulkhead rows can only be assigned at the airport.

Air Tahiti Nui aims to honor advance-seating requests. However, we cannot guarantee any particular seat even if the booking is confirmed. Air Tahiti Nui reserves the right to reassign seats at any time, even after boarding of the aircraft, for operational, safety or security reasons. Please accept our apologies if your preferred seat is not available at departure.
But:

Originally Posted by UKdiver View Post
Discovered today you can do it using Qatar's website, even if you don't have QR flights in the booking. You need the Amadeus locator code. [If you booked an award with AA, request the agent to give you TN's locator.]
Lounges

Only TN Poerava Business flyers get lounge access (AA codeshare flyers have been denied) TN are not oneworld, so oneworld status does not apply.

At AKL, NRT, and SYD TN use Qantas Business lounge.

At CDG, TN use the Cathay Pacific Business lounge.

At LAX, TN uses the 'International Lounge' in the Tom Bradley International Terminal for business passengers, shared with Air Fiji, El Al and Philippine Airlines; at other times, they will use the Korean Airlines lounge.

At PPT, TN offer their own Salon Manuhiri International lounge (also Diners, Airport Angel and Priority Pass may be used, though TN ticket counter employees may incorrectly tell you they don't accept those cards - in this writer's personal experience, they do.) airside, second floor via stairs or lift, open 150 minutes prior to departures.
Note: Flights within French Polynesia, e.g. to Bora Bora / BOB, are operated by Air Tahiti / VT (not oneworld nor AA partner) can be acquired with TYP, Barclays etc. travelcard points, but not with AA miles.

Other airline services to PPT include LA via SCL-IPC and AF. HA also offers once a week flights (Saturdays at this time) to PPT via HNL. AA flyers to SYD and AKL; this offers other award opportunities via AA and TN. LA flys SCL-IPC-PPT as well.

Websites: www.airtahitinui.com and www.airtahitinui-usa.com


Tahiti climate chart

Ensuring Responsiveness to Our Customers’ Complaints

If a passenger has an unsatisfactory experience on one of our flights or while interacting with one of our employees, they may file a formal complaint to our Customer Relations Department. Every customer complaint will be read and acknowledged in writing within 30 days of our receipt of the complaint. If this initial communication does not fully address the concerns raised, we will send a substantive written response to the customer within 60 days.

Customer Relations can be reached immediately by clicking on the following link:
www.airtahitinui-usa.com/complaints

Or by calling 1(855) 835-9286

Or by writing through the U.S. Mail, and should be sent to:
Air Tahiti Nui - Customer Service
1970 E. Grand Ave, suite 100
El Segundo, CA 90245

Any written communication should contain the following information:
  • The name of the passenger concerned;
  • The ticket number;
  • The date and flight # concerning the complaint;
  • If not a complaint onboard the aircraft, the date and location of the event; and
  • The nature of the event.
A few French Polynesian words make your travel friendlier

Ia ora na - hello (EE-ah o-RAH-na

E - yes (eh)

Aita- no (EYE-tah)

Mauruuru - thank you (may-ooh-ROO-oo-roo)

Cheers - manuia (mon-oo-EE-ah)

Haere maru - take it easy (hah-EH-reh MAH-roo)

Nana- goodbye (NA-na)

Pronunciation:

Bora Bora - POra POra (yes, "B" is pronounced as "P")

Faa'a - faah ah

Papeete - pa-pay-EH-tay

N.B. French is the official language; speaking French is very useful in PF.
Link to Archive if 2014-2017 posts from this thread.

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Old May 3, 18, 7:21 pm
  #31  
 
Join Date: Dec 2011
Location: ORD
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Originally Posted by brodielayne View Post
Anybody figure out a workaround on this? Expertflyer appears to have a bug with availability, one because in the past it has been 2 seats available per flight and I see 4 on select days, and two economy availability does not show any number on multiple days, where in the past it showed 0 if nothing was available. Again, I have tried AA call centers in the US, NZ, and AU and provided the correct booking code.
I emailed expertflyer about this issue and they weren't much of a help. They said it must be a bug with TN for those dates. They gave an example of a month later showing everything correctly. I then asked if they could notify TN of the issue. They mentioned that the dates I gave them as an example now showed properly. Problem is the issue comes and goes. Some days it shows the numbers and then the next day the number is missing.

I also called AA the other day as F was showing 4 and U was blank. The agent found seats in coach but nothing in business. The other issue with this problem is award alerts. EF can't notify you if TN isn't showing properly?

Not sure what they can do about it though?
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Old May 3, 18, 8:23 pm
  #32  
 
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Originally Posted by Corridor! View Post
I emailed expertflyer about this issue and they weren't much of a help. They said it must be a bug with TN for those dates. They gave an example of a month later showing everything correctly. I then asked if they could notify TN of the issue. They mentioned that the dates I gave them as an example now showed properly. Problem is the issue comes and goes. Some days it shows the numbers and then the next day the number is missing.

I also called AA the other day as F was showing 4 and U was blank. The agent found seats in coach but nothing in business. The other issue with this problem is award alerts. EF can't notify you if TN isn't showing properly?

Not sure what they can do about it though?
I reached out to EF as well, timely response but as in your case not much help. They stated all was good on their end.

Last edited by brodielayne; May 3, 18 at 8:23 pm Reason: grammer
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Old May 10, 18, 1:19 pm
  #33  
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I wonder if some of the reported bugs might be associated with TN’s recent switch to Amadeus? I’d be interested in verifying fare codes, for one thing.

BTW, there’s an updated thread on the Air Tahiti Nui 787-9 / 789, including seating (full flat Rockwell Collins Diamond Parallel Seats, Zodiac Premium Economy) and Panasonic Ku band WiFi. LAX-PPT on a 789 begins November, 2018.

https://www.flyertalk.com/forum/othe...er-2018-a.html.

Last edited by JDiver; May 20, 18 at 3:20 am
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Old May 19, 18, 12:27 pm
  #34  
 
Join Date: Jul 2010
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Expertflyer wrong?

Same boat. AA can see economy seat awards, though not at the number reflected on EF. AA does not see the 4 F seats showing on EF.
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Old May 19, 18, 2:07 pm
  #35  
 
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Originally Posted by CHSDOC View Post
Same boat. AA can see economy seat awards, though not at the number reflected on EF. AA does not see the 4 F seats showing on EF.
Yes, it is wrong, though EF states nothing is "wrong" on their side.
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Old May 19, 18, 9:47 pm
  #36  
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Originally Posted by brodielayne View Post
Yes, it is wrong, though EF states nothing is "wrong" on their side.
ExpertFlyer is correctly showing the inventory that is being returned to us . As we've stated before, we show exactly what is shown via the global reservation systems, exactly what any travel agent would see. If you want to post a specific example for us to look at, we can post the output of the reservation system so you can see for yourself.
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Old May 21, 18, 8:11 am
  #37  
 
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Originally Posted by ExpertFlyer Voice View Post
ExpertFlyer is correctly showing the inventory that is being returned to us . As we've stated before, we show exactly what is shown via the global reservation systems, exactly what any travel agent would see. If you want to post a specific example for us to look at, we can post the output of the reservation system so you can see for yourself.
PM me if you want. I've been on the phone with AA just now. They see availability where EF shows none. They do not see availability where EF show available. True for F and U codes.
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Old May 21, 18, 9:28 am
  #38  
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Originally Posted by CHSDOC View Post
PM me if you want. I've been on the phone with AA just now. They see availability where EF shows none. They do not see availability where EF show available. True for F and U codes.
Could be a married segment logic issue. We can show you the output right from the reservation system if you give us flight specifics.
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Old May 21, 18, 2:03 pm
  #39  
 
Join Date: Jul 2016
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I can tell you that I have booked multiple TN awards in the past several days, weeks and months and the EF data is spot on. Now that TN is on Amadeus I have noticed they actually ticket much quicker as well. The problem is a lack of training with AA agents booking non-Oneworld partner awards. I have similar challenges booking Etihad awards with AA. I will share a few trigger words that may help with an agent that doesn't quite know how to get it done:

First, the basics. The should search for available inventory with the following criteria:
Promo Box- leave empty
Carrier Code Box- TN
Inventory Box- ADV

That's pretty much true for all award searches so if the rep didn't know how to find the carrier code of TN your best bet is going to be to HUCA. Assuming you get that far the next gotcha is the way the type of award code that is used. Often times the agent will simply search for a American or OneWorld award code. That will not work. They need to search using an "AP" award code which basically means "Another Partner Award Code."

Now to complicate matters Air Tahiti Nui decided to change their business class award booking codes from I to F back in July of 2017. Much of AA's documentation has not been updated. I think they may have changed the letter codes of Economy awards also...they now come from bucket code U. It's helpful to remind the AA agents of the inventory code you are looking to book. I can tell you they are searching for I or U for business or X or T for economy they have not got the right "AP" award code for the search.

Lastly, I have found it helpful to ask them to go to their other screen and try a "direct access" search for the F or U award inventory directly with TN. This last step in my experience has set off the light bulb for most agents to get it done. I used to have a 10% success rate booking TN awards with AA but once I followed all the steps about I am at 80% plus (meaning I only have to HUCA 1 out of every 5 times).

The only married segment issues I have seen are LAX-PPT-AKL but as ExpertFlyerVoice correctly stated the inventories are different base on the thru fare routing than if the individual segments are broken apart. Qantas is notorious for this as well. Regardless, I can attest that the EF data for TN is perfect and updates in real time.

Last edited by JDiver; Oct 28, 18 at 6:06 pm Reason: Airline correction
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Old May 24, 18, 1:20 am
  #40  
 
Join Date: Mar 2016
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You can now search TN award flights on the Qantas website revealed here:

https://thehighlife.com.au/use-qanta...ir-tahiti-nui/

It will still be necessary to call AAdvantage to book.
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Old May 24, 18, 9:19 pm
  #41  
 
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Originally Posted by Granlor View Post
You can now search TN award flights on the Qantas website revealed here:

https://thehighlife.com.au/use-qanta...ir-tahiti-nui/

It will still be necessary to call AAdvantage to book.
Great news, thanks. Went to the Qantas website but seems that they require sign up prior to searching. Any way to do so without signing up?
I know it's probably not a big deal, just asking.
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Old May 24, 18, 9:35 pm
  #42  
 
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Originally Posted by Exleftseat View Post
Great news, thanks. Went to the Qantas website but seems that they require sign up prior to searching. Any way to do so without signing up?
I know it's probably not a big deal, just asking.
Never mind. I can answer my own question. The announcement says it all : "Members". So, signed up, painless and was able to look up flight
availability from and to NRT. Now to convince AA about booking it. Super. Thanks again.
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Old May 26, 18, 7:48 pm
  #43  
 
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Searching seems a bit hit and miss at the moment but here's an example.
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Old Jun 19, 18, 11:34 am
  #44  
 
Join Date: Dec 2014
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Can anyone let me know if they have had success with the below routing using AA miles on Air Tahiti. Essentially I am trying to fly first class on the domestic leg and business class on the international leg.

JFK (or similar) -LAX: First Class
LAX-PPT: Business Class

Is this a possible routing that AA agents can help book? I haven't been able to find a similar revenue ticket so not sure if any experts out there will know better. If not, I'm sure business will be just fine .

Thank you!
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Old Jun 19, 18, 5:29 pm
  #45  
 
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Originally Posted by LBLB4499 View Post
Can anyone let me know if they have had success with the below routing using AA miles on Air Tahiti. Essentially I am trying to fly first class on the domestic leg and business class on the international leg.

JFK (or similar) -LAX: First Class
LAX-PPT: Business Class

Is this a possible routing that AA agents can help book? I haven't been able to find a similar revenue ticket so not sure if any experts out there will know better. If not, I'm sure business will be just fine .

Thank you!
If you've found award availability on the flights just call AA and see if it's possible as a single award. You have to call anyways to book awards on TN.

If you can do it, you'd be charged the full South Pacific F award price of 110k; I personally wouldn't waste 30k miles for essentially a J to F upgrade on JFK-LAX, but to each their own.
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