AA "Sticker" / 500-mile & EXP "UDU" Complimentary Upgrade Policy / FAQ
 

eh i'll just delete it

now i remember why i stopped using this terrible site -- it's completely useless because of the thread nazis that merge every question into a 100-page threads that nobody reads

Thanks but that thread is closed/locked.

Recent experience: transcon upgraded ahead of time with myself and my wife (PLAT) on one PNR. I checked her in online first, excluding myself. I checked myself in an hour or so later. Upgrades were eventually deducted from her account.

On the return, no advance upgrade; I asked at the check-in counter (after prior checkin via app) to make sure we had the same priority (we were showing up on the upgrade list well separated). It took him quite a long time to manage it (at least 10 min) but eventually worked out. Had to ask at gate for transcon segment for them to process the upgrade list. In this case, upgrades were deducted from my account.

I wonder if the separate check in, lower status companion, always will work when pre-upgraded? I've only about 14 e500 left, but she has like 90.

Thanks! I moved it to the 2018 version here:
https://www.flyertalk.com/forum/amer...solidated.html

Just an odd observation (maybe add to the Wiki, but not sure if it's relevant there):

Last night purchased (2) 500 mile upgrade stickers.
Checked my account this morning, shows I have 2 on file.
Purchased 4 more this morning. 4 hours later, still only shows 2 on file. (yes, the website says *at least 2 hours* for processing).

Anyway, the "oddity"
If I try to use the aa.com iOS app, it will not let me check in unless I purchase 4 upgrades (currently 1 upgrade confirmed other two are "requested" theoretical total would be 6 stickers I need).

If I use the online website, then it happily lets me check-in and wait-lists me for the other 2 segments.

Not sure if this is WAD, but if it is, perhaps this info is useful in the Wiki? (can't check-in online with the app unless your account shows X amount of sticker upgrades, but the website will let you)?

UDU & SDC
 

Not sure exactly where to post this, please move if needed.

I used SDC today on ord/clt Since I came early given the weather. Club could not confirm so I walk to the gate. Easily clear into 11A ( 1 of 2 on list and cabin is y7) gate agent and a premium services agent waiting in a CK both claimed I couldn't be put on the FC upgrade list since it's The Same list and you can't double upgrade. Also said you have to be confirmed to get on the upgrade list which I understand but having a boarding pass W/ a seat should mean confirmed, correct?

didn't really fight it just boarded but now I am curious as to the policy. And btw I was upgraded on the 6pm flight (my original) in to R class.

I've had same frustration, they always tell me I would be on the end of the UG list regardless of where I would rank usually due to status. Each time I have been in this circumstance the list is long, but it seems like there was space anyways for you. As soon as you're confirmed onto the flight you should be able to be added to the other list, (and when I have asked for them to do this for me, it would still be at the end of the UG list though).

What are your thoughts on getting a pro-rata amount of stickers based on earned miles? I won't have 12,500 at end of 1/31/18 but I will have 9,267 or just under 75% ... any chance they will give me 3 vouchers if I ask after Jan 31? Speculation, of course.

I've seen reports of agents being willing to do so. Although depending on the agent you might only get 2 instead of 3.

It used to be standard procedure; over 1/2 way to 12,500 (or 10,000 at the time), get 2 - under 1/2 way get 0. See this thread:

https://www.flyertalk.com/forum/amer...15-2016-a.html

I cannot remember whether this did or did not change for 2017 and haven't found a thread on it for last year. Perhaps others with better memories or search skills can provide that update.

AA typically does allow this - just call and ask. Just under 75% though, you likely will be able to get 2.

Uggh. I didn't know that the program year was changing this year. I was about 2,500 EQMs away from my next set of stickers but I just had my clock reset. Has anyone had any luck after the change in the program year at getting pro rated stickers for the prior year or do you need to call before the changeover?

I called just now and got 3. I had flown 1090 EQMs, they initially gave me two, but saw that some folks got 3 or 4 on here and said that my colleague was offered more and they gave me one more. I'm so glad I saw this thread, I would have ended up with 0.