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AA "Sticker" / 500-mile & EXP "UDU" Complimentary Upgrade Policy / FAQ

AA "Sticker" / 500-mile & EXP "UDU" Complimentary Upgrade Policy / FAQ

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Old Aug 1, 22, 10:27 pm   -   Wikipost
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Glossary:

500 mile upgrades: earned by Gold and Platinum Elites, can be used to upgrade segments in 500 mile increments of North and Central America, Caribbean flights from Economy to the next class of service.. Read below.

e500: Occasional nickname used for 500 mile upgrades.

Electronic or 500 mile upgrades: non-expiring electronic instruments used for near Americas and Caribbean elite upgrades; please read below.

MTEU: Miles Toward Electronic Upgrades. The MTEU earning year zeroes February 28.

Stickers: Holdover name from when 500 mile upgrades were actual stickers applied to tickets when upgraded.

UDU: Unlimited Domestic Upgrades granted EXP and PRO members in lieu of earning or using 500 mile upgrades. (Consequently, they do not earn stickers.)

Related thread: End of Feb insufficient miles for 4 500 mile upgrade stickers (2017). (Requesting "stickers" for incremental MTEU threshold accomplishment.)

NOTE: CHANGES in effect as of 1 January 2017:

Upgrade priority:


  • Elite tier
  • Systemwide and Mileage award upgrades
  • Business Extra and certain Agency upgrade certificates
  • 500-mile / courtesy DODU / UDU upgrades on purchased tickets
  • 500-mile upgrades on PRO, EXP award tickets
  • Last 12 month rolling EAD spend
  • Fare code
  • Date if purchase


Platinum Pro status holders join Executive Platinum members with complimentary "Unlimited Domestic Upgrades / UDU.

  • Usable to upgrade from Economy to next class of service (Not Business to First)
  • Flights 500 miles or less: Unlimited, auto-requested complimentary upgrades*
  • Flights over 500 miles: Complimentary "domestic" (North & Central America, Caribbean) upgrades
  • Upgrade one companion traveling with you on the same flight with 500-mile upgrades*

Companions: ONE passenger traveling with you can borrow your status for upgrade purposes. They do not have to be on the same PNR. When this is done, youll not be upgraded unless sufficient upgrade seats become available to upgrade two (or more) people. This link often is broken when the flight control goes to the airport, and it can be reestablished there (e.g. at the gate). A good clue that the link has broken is if youre #1 or 2 and your companion is significantly below that on the upgrade list, such as #11. Finally, because of IT flaws, the 500 mile upgrades for your traveling companion will by necessity come from your account, even if your companion has their own stickers. This has not been true for some time, if your companion has status, the system will try to pull the stickers from the companion's account. If there are not enough stickers, you will have to check-in at the airport to have stickers pulled from your account (noted 11/2019).
NOTE: CHANGES in effect March 1, 2016:

500-mile upgrades

Beginning March 1, 2016:


  • Gold and Platinum members will earn four 500-mile upgrades for every 12,500 EQMs earned during the membership year
  • The price of 500-mile upgrades increased to $40, online, at the airport and from an American Airlines agent, 1 Mar 2016
  • The price for purchasing 500-mile upgrades with miles increased to 40,000 miles for 8 upgrades
  • 500 mile upgrades do not expire (unless the account expires)




N.B. In 2018, the status year / MTEU counter resets February 28.


NOTE: some protocols changed for 2015



  • "Upgrades on American are valid on American marketed and operated flights, within and between the U.S. (including Hawaii) and between the U.S. and Canada, Mexico, the Bahamas, the Caribbean, Bermuda and Central America (based on availability). "
  • "Upgrades are valid from the Main Cabin to the next class of service."
  • "Your travel companion can be booked in the same reservation or in a different reservation when traveling on American Airlines marketed and operated flights. If your companion is booked in a different reservation, call American Airlines reservations to link (sic) the two reservations."
  • Executive Platinum members get unlimited, auto-requested complimentary upgrades (with the same terms as above) including on award flights.
  • On AA marketed and operated flights: Platinum and Gold members get unlimited, auto-requested complimentary upgrades for flights 500 miles or less and can use 500-mile upgrades to pay for upgrades on all other flights. All under 500 miles upgrades are gratis for AA elites; requests are automatic.
  • Fares booked in full Y (and B, if it still exists and isn't diverted to other use) are confirmed within each status level first, followed by all other fares.
  • Upgrades for flights over 500 miles require one 500 mile "sticker" for each 500 mile increment, including the first sector.
  • The up to 51 mile "grace" has been eliminated; a 501 mile sector will require 2 "stickers".
  • On a related note, courtesy Y and B upgrades no longer are granted, other than to Executive Platinum members.
  • Executive Platinums do not earn, or need, 500 mile upgrades, but they can use them for one traveling companion.
  • 500 mile upgrades earned or purchased do not expire as long as an account is current
  • 500 mile upgrades can be used by those without status only to upgrade Y (and B, where such exist and are Main Cabin - Economy fares) full economy fares
  • Non elite status members may only upgrade when they are traveling as the companion to an elite status member. (per: http://www.aa.com/i18n/AAdvantage/te...p#terms500mile on 2/19/16)
  • Flights booked prior to status changes probably will not reflect the status change until an update is requested; this may impact upgrade list position.


See "500 mile upgrades" on aa.com.

See Complimentary Upgrades, "Stickers" & Elite Status - 28 Mar 2015 Changes for further information.

For questions about whether to split or consolidate PNRs for itineraries involving multiple parties, please see this thread:
Companion upgrade issues including "link" / split PNR for status etc. (master thread)

Link to aa.com 500 mile upgrades (AKA "stickers") page.

Link to aa.com to "Upgrade your experience".

Once one achieves Gold (or Platinum) AAdvantage status one begins the "MTEU" path (Miles Toward Electronic Upgrades) - for each 10,000 base miles flown on AA and partners where one earns EQ Miles; the status holder will earn 4 500 mile electronic upgrades. March 1 annually the MTEU counter resets to zero, and the process begins again; as of 1 March 2016, the requirements change to 4 (four) "stickers" earned per 12,500 EQM.

AA Elites can "spend" 500 mile "stickers" (a legacy term from when they were actually stickers affixed by gate agents to the flight coupon as it was taken) on any class of Economy to upgrade to the next class of service if there is upgrade inventory available (not Business to First) within North America, Caribbean, Central America and Bahamas.

Statusholders can use "stickers" to upgrade a traveling companion (this includes Executive Platinums, as there is no complimentary upgrade for an EP's companion).

If one is flying a sector under 500 miles, elites can request upgrades to the next class of service without incurring a need for "stickers". For sectors over 500 miles, one needs one "sticker" for each 500 mile sector including the first 500 mile sector.

Again: Under 500 mile sectors may be upgraded (upon request and availability) without "stickers"; this is a recent change. Also note there is no "Grace" for a 501 mile sector any longer.)

Priority for upgrades depends primarily on status, secondarily on time of request; requests are now passed onto the airport listing ~four hours prior to departure. Time of check-in time does not affect these priorities, and has not for several years. Through traveler status will not affect requests as of March, 2015.

You must request upgrades when booking (you can request later, though you lose the original booking time as time of request).

Though members from non-"sticker" countries were often allowed converting "stickers", this post indicates this is not an option as of June 2014.

"Stickers" do not expire (as long as your account remains in good standing.

Losing AAdvantage status means "stickers" can no longer be used until status is regained.

Executive Platinum and Platinum Pro members do not earn "stickers" as they get courtesy upgrades; the stickers can be used for travel companions, and they remain in one's account until used or the account becomes inactive.

Expert Flyer (EF) will show you availability in class "A", which is used for SWUs and Miles+co-pay upgrades; you cannot see availability in EF for "sticker" upgrades.

Older posts from 2017 have been archived; they may be read at: ARCHIVE: 2017 Sticker" / 500-mile E-Upgrades & EXP "UDU" Upgrades (2015)

Older posts from 2016 have been archived; they may be read at: ARCHIVE: 2016 Sticker" / 500-mile E-Upgrades & EXP "UDU" Upgrades (2015)

Older posts from 2015 have been archived; they may be read at: ARCHIVE: "Sticker" / 500-mile E-Upgrades & EXP "UDU" Upgrades (2015)

Older posts between 2009-2014 have been archived; they may be read at: ARCHIVE: Sticker / 500-mile Electronic Upgrades Protocols / Questions (2009-2014)
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Old Dec 24, 21, 11:37 am
  #556  
 
Join Date: Dec 2001
Programs: DL 2MM, AA MM, DL Sky Club Life, AA Admirals Club Life, Hilton Gold Life
Posts: 1,604
Uh, thanks. I had imagined that I was told that the person using the stickers had to be in the FF program
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Old Dec 24, 21, 2:50 pm
  #557  
 
Join Date: Sep 2007
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Originally Posted by platbrownguy View Post
... And sometimes the companion will get a message saying to buy stickers but that's just a glitch, you don't actually need to buy stickers (they come from the sponsor's account).

good to know.
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Old Dec 24, 21, 5:08 pm
  #558  
 
Join Date: Jul 2004
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Originally Posted by Lomapaseo View Post
Uh, thanks. I had imagined that I was told that the person using the stickers had to be in the FF program
The person spending the stickers does indeed have to have status. So even if a status pax sponsors a non-status pax who has their own stickers, the stickers absolutely no exceptions have to come from the status pax's account. It's possible you were told an imprecise variation on that rule.
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Old Dec 24, 21, 6:50 pm
  #559  
 
Join Date: Dec 2001
Programs: DL 2MM, AA MM, DL Sky Club Life, AA Admirals Club Life, Hilton Gold Life
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Originally Posted by platbrownguy View Post
The person spending the stickers does indeed have to have status. So even if a status pax sponsors a non-status pax who has their own stickers, the stickers absolutely no exceptions have to come from the status pax's account. It's possible you were told an imprecise variation on that rule.
Well I wanted to give my wife some stickers for her to use on her own travels and I was told she can't use them by herself
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Old Dec 24, 21, 9:01 pm
  #560  
 
Join Date: Jul 2004
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Originally Posted by Lomapaseo View Post
Well I wanted to give my wife some stickers for her to use on her own travels and I was told she can't use them by herself
Right, of course not. The above discussion only applies to a companion -- i.e. a passenger traveling on the same flight as the sponsor.
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Old Dec 25, 21, 4:53 pm
  #561  
 
Join Date: Jan 2007
Location: Laguna Niguel, CA
Programs: AA PLT, 1.8mm
Posts: 6,988
I'm on AA 429 12/27, JFK-SNA on the 321T, 3 class transcon. Purchased domestic first (J class), so we are seated in the business cabin. I have 41 upgrade stickers in my account, but there is no "request upgrade" option online or in the mobile app. There are 3 of us on the same PNR, so one of them will stay in business if we get upgraded. I'm PLT, so in my upgrade window. My question is how do I request the upgrade ?
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Old Dec 25, 21, 4:56 pm
  #562  
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Originally Posted by cynicAAl View Post
I'm on AA 429 12/27, JFK-SNA on the 321T, 3 class transcon. Purchased domestic first (J class), so we are seated in the business cabin. I have 41 upgrade stickers in my account, but there is no "request upgrade" option online or in the mobile app. There are 3 of us on the same PNR, so one of them will stay in business if we get upgraded. I'm PLT, so in my upgrade window. My question is how do I request the upgrade ?
You have to call if you have more than one companion on the same PNR.
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Old Dec 25, 21, 6:25 pm
  #563  
 
Join Date: Dec 1999
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Originally Posted by cynicAAl View Post
I'm on AA 429 12/27, JFK-SNA on the 321T, 3 class transcon. Purchased domestic first (J class), so we are seated in the business cabin.
Originally Posted by vasantn View Post
You have to call if you have more than one companion on the same PNR.
Notwithstanding the inability to upgrade two companions, you cannot use e500 "stickers" for upgrades into Flagship First (only valid for upgrades from economy to Flagship Business or domestic first).
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Old Dec 25, 21, 6:31 pm
  #564  
 
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Originally Posted by NYC Flyer View Post
Notwithstanding the inability to upgrade two companions, you cannot use e500 "stickers" for upgrades into Flagship First (only valid for upgrades from economy to Flagship Business or domestic first).
Thanks. My brother in law (an EXP) called the EXP desk and was told that I needed to call because 3 of us on the itin to select 2 of us) and I couldn't upgrade to F from J. I thought it was to next class of service, but I was wrong in this case.
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Old Dec 25, 21, 7:20 pm
  #565  
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Originally Posted by NYC Flyer View Post
Notwithstanding the inability to upgrade two companions, you cannot use e500 "stickers" for upgrades into Flagship First (only valid for upgrades from economy to Flagship Business or domestic first).
Yes, I missed that.
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Old Dec 26, 21, 3:00 pm
  #566  
 
Join Date: Jul 2004
Location: Live: PWM/KBXM/BGR; Work: DCA/DFW/Everywhere; Play: LAS/AUA/MIA/MLE
Programs: AA EXP, DL PM, Hyatt Glob, Marriott Ambassador/LTP, Nat'l Exec Elite, mlife Noir, LEYE Gold
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Originally Posted by cynicAAl View Post
Thanks. My brother in law (an EXP) called the EXP desk and was told that I needed to call because 3 of us on the itin to select 2 of us) and I couldn't upgrade to F from J. I thought it was to next class of service, but I was wrong in this case.
Use a mileage upgrade, a SWU, or a BXP1. (You can do that for as many pax as you'd like, too.)
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Old Jan 13, 22, 12:47 pm
  #567  
 
Join Date: Aug 2021
Posts: 177
I'm now under T-24 and upgrade has still not cleared, though the flight is at J2. Is it advisable to hold off from OLCI and just wait until it's closer to departure time to check in? Website says "if you're not upgraded right away, we'll keep checking for upgrade availability – up to 3 hours before your flight" and then in another section it says "You'll automatically be added to the airport upgrade standby list when you check in with American". So wondering if there's still a chance the system could clear an upgrade before it is handed over to airport/gate agent control. Anyone know or have experience?
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Old Jan 13, 22, 6:55 pm
  #568  
 
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Originally Posted by jamabam View Post
Is it advisable to hold off from OLCI and just wait until it's closer to departure time to check in?
The reservation system's automated upgrade waitlist will process any upgrades that clear whether passengers are checked-in or not. The standby list only becomes relevant once the flight is under gate control.
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Old Jan 14, 22, 5:06 pm
  #569  
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I had fallen into PLT purgatory right before Covid started in early 2020 and so missed out on all the EXP extension offers in 2020 and 2021. I requested and completed an EXP challenge last summer by flying 40K+ EQMs and I've just realized that I didn't earn any stickers. Should I not have been credited with 16 12 stickers? Or am I missing something? It's been years since I've had to think about stickers but I've been flying with companions recently and they would be useful to have.

Last edited by vasantn; Jan 14, 22 at 6:25 pm
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Old Jan 15, 22, 6:03 pm
  #570  
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Originally Posted by vasantn View Post
I had fallen into PLT purgatory right before Covid started in early 2020 and so missed out on all the EXP extension offers in 2020 and 2021. I requested and completed an EXP challenge last summer by flying 40K+ EQMs and I've just realized that I didn't earn any stickers. Should I not have been credited with 16 12 stickers? Or am I missing something? It's been years since I've had to think about stickers but I've been flying with companions recently and they would be useful to have.
Bump.
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