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AA "Sticker" / 500-mile & EXP "UDU" Complimentary Upgrade Policy / FAQ

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Old Jan 2, 2013, 4:01 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Prospero
Glossary:

500 mile upgrades: earned by Gold and Platinum Elites, can be used to upgrade segments in 500 mile increments of North and Central America, Caribbean flights from Economy to the next class of service.. Read below.

e500: Occasional nickname used for 500 mile upgrades.

Electronic or 500 mile upgrades: non-expiring electronic instruments used for near Americas and Caribbean elite upgrades; please read below.

MTEU: Miles Toward Electronic Upgrades. The MTEU earning year zeroes February 28.

Stickers: Holdover name from when 500 mile upgrades were actual stickers applied to tickets when upgraded.

UDU: Unlimited Domestic Upgrades granted EXP and PRO members in lieu of earning or using 500 mile upgrades. (Consequently, they do not earn “stickers”.)

Related thread: End of Feb insufficient miles for 4 500 mile upgrade stickers (2017). (Requesting "stickers" for incremental MTEU threshold accomplishment.)

NOTE: CHANGES in effect as of 1 January 2017:

Upgrade priority:
  • Elite tier
  • Systemwide and Mileage award upgrades
  • Business Extra and certain Agency upgrade certificates
  • 500-mile / courtesy DODU / UDU upgrades on purchased tickets
  • 500-mile upgrades on PRO, EXP award tickets
  • Last 12 month rolling EAD spend
  • Fare code
  • Date if purchase

Platinum Pro status holders join Executive Platinum members with complimentary "Unlimited Domestic Upgrades / UDU.
  • Usable to upgrade from Economy to next class of service (Not Business to First)
  • Flights 500 miles or less: Unlimited, auto-requested complimentary upgrades*
  • Flights over 500 miles: Complimentary "domestic" (North & Central America, Caribbean) upgrades
  • Upgrade one companion traveling with you on the same flight with 500-mile upgrades*

Companions:
ONE passenger traveling with you can “borrow” your status for upgrade purposes. They do not have to be on the same PNR. When this is done, you’ll not be upgraded unless sufficient upgrade seats become available to upgrade two (or more) people. This link often is broken when the flight control goes to the airport, and it can be reestablished there (e.g. at the gate). A good clue that the link has broken is if you’re #1 or 2 and your companion is significantly below that on the upgrade list, such as #11. Finally, because of IT flaws, the 500 mile upgrades for your traveling companion will by necessity come from your account, even if your companion has their own “stickers”. This has not been true for some time, if your companion has status, the system will try to pull the stickers from the companion's account. If there are not enough stickers, you will have to check-in at the airport to have stickers pulled from your account

For questions about whether to split or consolidate PNRs for itineraries involving multiple parties, please see this thread:
Companion upgrade issues including "link" / split PNR for status etc. (master thread)

Link to aa.com 500 mile upgrades (AKA "stickers") page.

Link to aa.com to "Upgrade your experience".


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AA "Sticker" / 500-mile & EXP "UDU" Complimentary Upgrade Policy / FAQ

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Old Oct 18, 2019, 8:13 pm
  #271  
 
Join Date: Jul 2001
Programs: AA EP
Posts: 2,203
Many out of the ordinary reasons. Did you ask the gate agent?

Originally Posted by Amil
why would this guy clear already?
AAExecPlatFlier is offline  
Old Oct 18, 2019, 8:30 pm
  #272  
 
Join Date: Feb 2009
Location: LAX
Programs: AA EXP.
Posts: 1,325
Originally Posted by AAExecPlatFlier
Many out of the ordinary reasons. Did you ask the gate agent?
i was just on the plane watching it
Amil is offline  
Old Oct 18, 2019, 9:27 pm
  #273  
 
Join Date: Nov 2018
Posts: 1,285
Originally Posted by Amil
why would this guy clear already?
Maybe first four people were together and didn’t want to be split ?
gateH15 is offline  
Old Oct 18, 2019, 10:02 pm
  #274  
 
Join Date: Mar 2012
Location: PHL
Programs: AA ExP, Marriott Amb, National EAE, Hilton Diamond, SPG Plat (RIP), US CP (RIP)
Posts: 2,379
Do jump seat assignments show on the app? I know you can usually see from the gate display.
Segments is offline  
Old Oct 18, 2019, 11:56 pm
  #275  
 
Join Date: Jan 2015
Programs: Alaska Gold 75K, AA EXP, United 1K
Posts: 472
Originally Posted by JJeffrey
No, only EXP/CK can upgrade award tickets.

The only way to do this is to book a normal paid ticket for the family member. Then you can call AA and request an upgrade for them as your companion, based on your PP status and using your stickers.
Originally Posted by Amil
why would this guy clear already?
Here’s a guess. #5 was #1 when they decided to begin clearing the list. If it was a rolling delay (which it doesn’t look like it was) that might have happened at T-30 from original departure. It is also possible it happened early because Y was oversold by 1 and they needed to make room in Y to accommodate people without seat assignments so they processed an upgrade early. Then, due to the flight being delayed maybe some higher status folks who arrived early for flight 504 decided to switch to the earlier flight and then got asked to be put on the upgrade list but after #5 already had been processed.
lightbulbs is offline  
Old Oct 18, 2019, 11:57 pm
  #276  
 
Join Date: Feb 2009
Location: LAX
Programs: AA EXP.
Posts: 1,325
Originally Posted by gateH15
Maybe first four people were together and didn’t want to be split ?
no the other 4 cleared right after. I guess she just did it backwards?
Amil is offline  
Old Oct 20, 2019, 1:56 pm
  #277  
 
Join Date: Sep 1999
Location: Los Angeles
Programs: UA 1K, AA 2MM, Bonvoy LT Plt, Mets fan
Posts: 5,073
Probably a silly question: I'm PLT - travelling with a non-status companion who has 4 stickers from her days as elite. If we both clear, will they pull her stickers from her account, or from mine?

thx.
CO FF is offline  
Old Oct 20, 2019, 2:04 pm
  #278  
 
Join Date: Nov 2018
Posts: 1,285
Originally Posted by CO FF
Probably a silly question: I'm PLT - travelling with a non-status companion who has 4 stickers from her days as elite. If we both clear, will they pull her stickers from her account, or from mine?

thx.
They should pull stickers from her account. If she doesn’t have enough stickers they will pull it from your account
gateH15 is offline  
Old Oct 25, 2019, 7:28 pm
  #279  
stc
 
Join Date: Aug 2000
Location: Newton Centre, MA, USA
Programs: DL 2MM Gold, AA Plat Pro; Hilton Lifetime Diamond, Bonvoy Lifetime Titanium (via SPG), IHG Plat
Posts: 2,192
Originally Posted by AAExecPlatFlier
Many out of the ordinary reasons. Did you ask the gate agent?
Was it a 2 cabin aircraft or 3 cabin aircraft? I've seen that with 3 cabin aircraft.
stc is offline  
Old Oct 26, 2019, 6:18 pm
  #280  
 
Join Date: Sep 1999
Location: Los Angeles
Programs: UA 1K, AA 2MM, Bonvoy LT Plt, Mets fan
Posts: 5,073
2 cabin (Eagle).

I had problems getting them to pull her stickers - does anyone know the magic word, or coding, to get this done? It will save me $120 on our return...

thx.
CO FF is offline  
Old Oct 26, 2019, 9:25 pm
  #281  
 
Join Date: Jul 2001
Programs: AA EP
Posts: 2,203
Technically she is using ur status and the stickers should come out of ur account. Plus she didn’t have status so technically she cannot use her stickers

Originally Posted by CO FF
Probably a silly question: I'm PLT - travelling with a non-status companion who has 4 stickers from her days as elite. If we both clear, will they pull her stickers from her account, or from mine?

thx.
AAExecPlatFlier is offline  
Old Oct 26, 2019, 9:46 pm
  #282  
 
Join Date: Sep 1999
Location: Los Angeles
Programs: UA 1K, AA 2MM, Bonvoy LT Plt, Mets fan
Posts: 5,073
Sigh. Oh, well. I got bad info from a Rez agent by phone then.

related question: what happens if (after we clear, and both check in to F) I split the PNR and change to AN earlier flight, Will the system catch her and downgrade her?
CO FF is offline  
Old Oct 27, 2019, 8:24 am
  #283  
 
Join Date: Jun 2019
Location: CLT
Programs: AA, Amex
Posts: 418
New to this whole thing... skimming through the thread here, seems like a lot of folks have an abundance of these 500 mile upgrades hanging around as they can be difficult to clear. I'm sure everyone's use strategy may vary - but would it be a fair statement that it's not a bad idea to try and use them as frequently as you can? (Maybe barring it being really wasteful like a crappy plane or burning 2 upgrades on a 501 mile flight).

Got my first 2 of these things that I can use on a flight next month. Still 30 days out but all 16 seats in J currently showing open and available. Maybe an opportunity...
jerseytom is offline  
Old Oct 28, 2019, 9:59 pm
  #284  
 
Join Date: Apr 2010
Posts: 1,546
Originally Posted by jerseytom
but would it be a fair statement that it's not a bad idea to try and use them as frequently as you can?
I suppose it depends on your priorities. As a gold, I always put in the request unless I don't want to be upgraded. For example, I hate F bulkheads because the legroom is much worse than the exit row in coach. If it's an A319 where 50% of the F seats are bulkhead I'll hold off. Otherwise I'll put in the request. If my upgrades clear often enough that I end up buying a couple stickers from time to time, that is fine with me.
_kurt is offline  
Old Nov 2, 2019, 7:35 am
  #285  
 
Join Date: Sep 2018
Location: DSM
Programs: AA EXP
Posts: 110
Originally Posted by coolcoil
The stickers themselves usually take up to several business days to show up on the website after the counter rolls over. It is my understanding from other posts that they are actually available to use immediately - it's just the website itself is behind. If others know this to be not correct, please chime in.



Yes, they made it non-obvious. It took me a few minutes to find it. When you go to "My account" There are three boxes - account summary (the default), promotions and wallet. You can find the info under wallet.



Where to find your remaining EQM's needed for more stickers.
I figured that it took a few days to add the 500-mile upgrades after the counter rolls over, but has anyone experienced the counter not rolling over at the same time the EQM's pass a threshold? All of my EQM's, EQD's, and Segments are posted from my flight on Thursday. I am at 25,866 EQM's, so should receive a second batch of (4) 500's. They have not been added to my account yet, and the counter still says "EQM's needed 763". It's basically as if my last segment hasn't posted to that counter yet. I'm not too worried about it yet, just seems odd that the two counters would be different and wondering if there's any "catch" I'm not aware of.
DSM Flyer is offline  


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