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AA "Sticker" / 500-mile & EXP "UDU" Complimentary Upgrade Policy / FAQ

AA "Sticker" / 500-mile & EXP "UDU" Complimentary Upgrade Policy / FAQ

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Old Sep 15, 19, 3:44 am   -   Wikipost
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Last edit by: JDiver
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Glossary:

500 mile upgrades: earned by Gold and Platinum Elites, can be used to upgrade segments in 500 mile increments of North and Central America, Caribbean flights from Economy to the next class of service.. Read below.

e500: Occasional nickname used for 500 mile upgrades.

Electronic or 500 mile upgrades: non-expiring electronic instruments used for near Americas and Caribbean elite upgrades; please read below.

MTEU: Miles Toward Electronic Upgrades. The MTEU earning year zeroes February 28.

Stickers: Holdover name from when 500 mile upgrades were actual stickers applied to tickets when upgraded.

UDU: Unlimited Domestic Upgrades granted EXP and PRO members in lieu of earning or using 500 mile upgrades. (Consequently, they do not earn “stickers”.)

Related thread: End of Feb insufficient miles for 4 500 mile upgrade stickers (2017). (Requesting "stickers" for incremental MTEU threshold accomplishment.)

NOTE: CHANGES in effect as of 1 January 2017:

Upgrade priority:

  • Elite tier
  • Systemwide and Mileage award upgrades
  • Business Extra and certain Agency upgrade certificates
  • 500-mile / courtesy DODU / UDU upgrades on purchased tickets
  • 500-mile upgrades on PRO, EXP award tickets
  • Last 12 month rolling EAD spend
  • Fare code
  • Date if purchase
Platinum Pro status holders join Executive Platinum members with complimentary "Unlimited Domestic Upgrades / UDU.
  • Usable to upgrade from Economy to next class of service (Not Business to First)
  • Flights 500 miles or less: Unlimited, auto-requested complimentary upgrades*
  • Flights over 500 miles: Complimentary "domestic" (North & Central America, Caribbean) upgrades
  • Upgrade one companion traveling with you on the same flight with 500-mile upgrades*

Companions: ONE passenger traveling with you can “borrow” your status for upgrade purposes. They do not have to be on the same PNR. When this is done, you’ll not be upgraded unless sufficient upgrade seats become available to upgrade two (or more) people. This link often is broken when the flight control goes to the airport, and it can be reestablished there (e.g. at the gate). A good clue that the link has broken is if you’re #1 or 2 and your companion is significantly below that on the upgrade list, such as #11. Finally, because of IT flaws, the 500 mile upgrades for your traveling companion will by necessity come from your account, even if your companion has their own “stickers”.
NOTE: CHANGES in effect March 1, 2016:

500-mile upgrades

Beginning March 1, 2016:
  • Gold and Platinum members will earn four 500-mile upgrades for every 12,500 EQMs earned during the membership year
  • The price of 500-mile upgrades increased to $40, online, at the airport and from an American Airlines agent, 1 Mar 2016
  • The price for purchasing 500-mile upgrades with miles increased to 40,000 miles for 8 upgrades
  • 500 mile upgrades do not expire (unless the account expires)



N.B. In 2018, the status year / MTEU counter resets February 28.


NOTE: some protocols changed for 2015
  • "Upgrades on American are valid on American marketed and operated flights, within and between the U.S. (including Hawaii) and between the U.S. and Canada, Mexico, the Bahamas, the Caribbean, Bermuda and Central America (based on availability). "
  • "Upgrades are valid from the Main Cabin to the next class of service."
  • "Your travel companion can be booked in the same reservation or in a different reservation when traveling on American Airlines marketed and operated flights. If your companion is booked in a different reservation, call American Airlines reservations to link (sic) the two reservations."
  • Executive Platinum members get unlimited, auto-requested complimentary upgrades (with the same terms as above) including on award flights.
  • On AA marketed and operated flights: Platinum and Gold members get unlimited, auto-requested complimentary upgrades for flights 500 miles or less and can use 500-mile upgrades to pay for upgrades on all other flights. All under 500 miles upgrades are gratis for AA elites; requests are automatic.
  • Fares booked in full Y (and B, if it still exists and isn't diverted to other use) are confirmed within each status level first, followed by all other fares.
  • Upgrades for flights over 500 miles require one 500 mile "sticker" for each 500 mile increment, including the first sector.
  • The up to 51 mile "grace" has been eliminated; a 501 mile sector will require 2 "stickers".
  • On a related note, courtesy Y and B upgrades no longer are granted, other than to Executive Platinum members.
  • Executive Platinums do not earn, or need, 500 mile upgrades, but they can use them for one traveling companion.
  • 500 mile upgrades earned or purchased do not expire as long as an account is current
  • 500 mile upgrades can be used by those without status only to upgrade Y (and B, where such exist and are Main Cabin - Economy fares) full economy fares
  • Non elite status members may only upgrade when they are traveling as the companion to an elite status member. (per: http://www.aa.com/i18n/AAdvantage/te...p#terms500mile on 2/19/16)
  • Flights booked prior to status changes probably will not reflect the status change until an update is requested; this may impact upgrade list position.


See "500 mile upgrades" on aa.com.

See Complimentary Upgrades, "Stickers" & Elite Status - 28 Mar 2015 Changes for further information.

For questions about whether to split or consolidate PNRs for itineraries involving multiple parties, please see this thread:
Companion upgrade issues including "link" / split PNR for status etc. (master thread)

Link to aa.com 500 mile upgrades (AKA "stickers") page.

Link to aa.com to "Upgrade your experience".

Once one achieves Gold (or Platinum) AAdvantage status one begins the "MTEU" path (Miles Toward Electronic Upgrades) - for each 10,000 base miles flown on AA and partners where one earns EQ Miles; the status holder will earn 4 500 mile electronic upgrades. March 1 annually the MTEU counter resets to zero, and the process begins again; as of 1 March 2016, the requirements change to 4 (four) "stickers" earned per 12,500 EQM.

AA Elites can "spend" 500 mile "stickers" (a legacy term from when they were actually stickers affixed by gate agents to the flight coupon as it was taken) on any class of Economy to upgrade to the next class of service if there is upgrade inventory available (not Business to First) within North America, Caribbean, Central America and Bahamas.

Statusholders can use "stickers" to upgrade a traveling companion (this includes Executive Platinums, as there is no complimentary upgrade for an EP's companion).

If one is flying a sector under 500 miles, elites can request upgrades to the next class of service without incurring a need for "stickers". For sectors over 500 miles, one needs one "sticker" for each 500 mile sector including the first 500 mile sector.

Again: Under 500 mile sectors may be upgraded (upon request and availability) without "stickers"; this is a recent change. Also note there is no "Grace" for a 501 mile sector any longer.)

Priority for upgrades depends primarily on status, secondarily on time of request; requests are now passed onto the airport listing ~four hours prior to departure. Time of check-in time does not affect these priorities, and has not for several years. Through traveler status will not affect requests as of March, 2015.

You must request upgrades when booking (you can request later, though you lose the original booking time as time of request).

Though members from non-"sticker" countries were often allowed converting "stickers", this post indicates this is not an option as of June 2014.

"Stickers" do not expire (as long as your account remains in good standing.

Losing AAdvantage status means "stickers" can no longer be used until status is regained.

Executive Platinum and Platinum Pro members do not earn "stickers" as they get courtesy upgrades; the stickers can be used for travel companions, and they remain in one's account until used or the account becomes inactive.

Expert Flyer (EF) will show you availability in class "A", which is used for SWUs and Miles+co-pay upgrades; you cannot see availability in EF for "sticker" upgrades.

Older posts from 2017 have been archived; they may be read at: ARCHIVE: 2017 “Sticker" / 500-mile E-Upgrades & EXP "UDU" Upgrades (2015)

Older posts from 2016 have been archived; they may be read at: ARCHIVE: 2016 “Sticker" / 500-mile E-Upgrades & EXP "UDU" Upgrades (2015)

Older posts from 2015 have been archived; they may be read at: ARCHIVE: "Sticker" / 500-mile E-Upgrades & EXP "UDU" Upgrades (2015)

Older posts between 2009-2014 have been archived; they may be read at: ARCHIVE: Sticker / 500-mile Electronic Upgrades Protocols / Questions (2009-2014)
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Old Sep 12, 19, 12:31 pm
  #256  
 
Join Date: Nov 2005
Location: DTW and ORD
Posts: 648
500-mile upgrades as a non-elite member

I have 20 500-mile upgrades in my account but am no longer an elite member due to a lapse in travel.

I just booked a non-Basic Economy ticket, but don't see an option online to request an upgrade using my 500-mile upgrades.
Is that expected?

Also, are 500-mile upgrades requestable via the AA app?

Thanks!
DetroitFlyer is offline  
Old Sep 12, 19, 12:39 pm
  #257  
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 6,031
Originally Posted by DetroitFlyer View Post
I have 20 500-mile upgrades in my account but am no longer an elite member due to a lapse in travel.

I just booked a non-Basic Economy ticket, but don't see an option online to request an upgrade using my 500-mile upgrades.
Is that expected?

Also, are 500-mile upgrades requestable via the AA app?

Thanks!
You cannot use 500 mi upgrades unless you have status, which is why you don't see any option to upgrade with them.

They never expire, so they will just sit in your account indefinitely. If you ever get status again then you can use them.
Antarius likes this.
JJeffrey is offline  
Old Sep 12, 19, 12:45 pm
  #258  
 
Join Date: Nov 2005
Location: DTW and ORD
Posts: 648
Originally Posted by JJeffrey View Post
You cannot use 500 mi upgrades unless you have status, which is why you don't see any option to upgrade with them.

They never expire, so they will just sit in your account indefinitely. If you ever get status again then you can use them.
Ah, I have been elite for so long that I didn't know that. Thank you.
At least I'll earn Gold soon so I'll be able to use these for my future trips.

Will I be able to request them in the app? Not sure if the app has been enhanced to allow it.
DetroitFlyer is offline  
Old Sep 12, 19, 1:11 pm
  #259  
 
Join Date: Jan 2009
Location: OKC
Programs: IHG Spire, National Exec
Posts: 1,442
Originally Posted by DetroitFlyer View Post
Ah, I have been elite for so long that I didn't know that. Thank you.
At least I'll earn Gold soon so I'll be able to use these for my future trips.

Will I be able to request them in the app? Not sure if the app has been enhanced to allow it.
Yes you can request in the app, very simple to do.
bchandler02 is offline  
Old Sep 12, 19, 2:02 pm
  #260  
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Join Date: May 2004
Location: DFW/DAL
Programs: AA Lifetime PLT, AS MVPG, HH Diamond, NCL Platinum Plus
Posts: 19,236
I just now learned the option for non elites to upgrade B and Y fares ended 3 1/2 years ago.
Thankfully, I have lifetime status
mvoight is offline  
Old Sep 12, 19, 11:10 pm
  #261  
 
Join Date: Aug 2002
Location: YYZ/MGA
Programs: AA 1MM Lifetime Gold, WS Gold, Marriott Silver
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Originally Posted by JJeffrey View Post
You cannot use 500 mi upgrades unless you have status, which is why you don't see any option to upgrade with them.

They never expire, so they will just sit in your account indefinitely. If you ever get status again then you can use them.
Like the 121 I have earned and literally can never use, more useless since they got rid of the process where they would give you miles for them if they could see you only fly on J or F where they are not required or to places where they are not valid.

Maybe I will start asking gate agents to randomly upgrade people with my 500 milers.
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ricktoronto is offline  
Old Sep 13, 19, 2:48 am
  #262  
 
Join Date: May 2009
Location: Mundelein, Il
Programs: AA Platium
Posts: 391
Originally Posted by ricktoronto View Post
Like the 121 I have earned and literally can never use, more useless since they got rid of the process where they would give you miles for them if they could see you only fly on J or F where they are not required or to places where they are not valid.

Maybe I will start asking gate agents to randomly upgrade people with my 500 milers.
From my experience you cannot gift them to anyone. They are in limbo until you regain status.
it is also my understanding that they cannot be gifted like miles.
dciolli likes this.
jagoffee is offline  
Old Sep 13, 19, 3:20 am
  #263  
 
Join Date: May 2011
Location: Nottingham, UK
Programs: HHonors - Diamond, AA - EXP
Posts: 143
Originally Posted by jagoffee View Post
From my experience you cannot gift them to anyone. They are in limbo until you regain status.
it is also my understanding that they cannot be gifted like miles.
You can use them for companion upgrades (if you have status). If I fly with non-status colleagues I will add them to the upgrade list using my 500 mile stickers.
robofski is offline  
Old Sep 13, 19, 7:50 am
  #264  
 
Join Date: Dec 2010
Location: DEN
Programs: AA EXP, Hilton Diamond
Posts: 1,792
Originally Posted by mvoight View Post
I just now learned the option for non elites to upgrade B and Y fares ended 3 1/2 years ago.
Well, considering B is now the fare code for basic economy on AA flights...that part of it shouldn't be surprising
bse118 is online now  
Old Sep 13, 19, 11:09 am
  #265  
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Join Date: Apr 2009
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If I am traveling with a non-status companion and sponsoring an upgrade for them on a sub-500 mile flight, is this complimentary for the companion like it would be for me, or will it cost me 1 500-mile sticker?
javabytes is offline  
Old Sep 13, 19, 11:13 am
  #266  
 
Join Date: Aug 2017
Programs: AA GLD, IHG PLT
Posts: 323
Originally Posted by javabytes View Post
If I am traveling with a non-status companion and sponsoring an upgrade for them on a sub-500 mile flight, is this complimentary for the companion like it would be for me, or will it cost me 1 500-mile sticker?
It will cost you one sticker, upgrades are not free for companions.
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MathMusic is offline  
Old Oct 10, 19, 6:03 pm
  #267  
 
Join Date: Jun 2002
Posts: 203
Need advice on a flight tomorrow. Companion is platinum, I am gold. On different PNRs. We called AA several months ago and set this up to link the PNRs and have the companion use her 500 mile upgrades for me. AAgent said she knew how to do this.

We are now a T-24 hours. My companion has been upgraded, but I have not. Would this happen if our PNRs were properly linked for a companion upgrade? Or if there is only one seat released, does the sponsoring companion get upgraded on her own rather than waiting until two seats open?
dc10forlife is offline  
Old Oct 11, 19, 7:23 am
  #268  
 
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 6,031
Originally Posted by dc10forlife View Post
Need advice on a flight tomorrow. Companion is platinum, I am gold. On different PNRs. We called AA several months ago and set this up to link the PNRs and have the companion use her 500 mile upgrades for me. AAgent said she knew how to do this.

We are now a T-24 hours. My companion has been upgraded, but I have not. Would this happen if our PNRs were properly linked for a companion upgrade? Or if there is only one seat released, does the sponsoring companion get upgraded on her own rather than waiting until two seats open?
That's all in how the request is set up, but it can get tricky when both pax have a different status. The agent can set up the request so that either you both get upgraded or none, or that separate is ok if only one seat opens up. Looks like it was the latter in this case.
JJeffrey is offline  
Old Oct 11, 19, 7:26 am
  #269  
 
Join Date: Nov 2018
Posts: 782
Originally Posted by JJeffrey View Post
That's all in how the request is set up, but it can get tricky when both pax have a different status. The agent can set up the request so that either you both get upgraded or none, or that separate is ok if only one seat opens up. Looks like it was the latter in this case.
I second that. If upgrade was setup to split PNR in case there is only 1 seat - Plat will be upgraded first even tho they are companions since upgrade is prioritized by status.
gateH15 is offline  

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