Discrepancy between QF and CX award search and AA availability
May 24, 2011, 6:25 pm
#76
Join Date: May 2005
Posts: 2,894
Okay, I had two different agents tell me that they could only see 1 First award seat available on HKG-SFO when BA tool shows 2 available. I don't have KVS to verify this, but the second agent lectured me not to waste my time on BA award availability search...
I was hoping to return to SFO a bit early so that I can actually have chance to visit Hawaii (nice UA/CO fare for October) with my wife before coming back to Montreal. Looks like this ain't going to happen.
I was hoping to return to SFO a bit early so that I can actually have chance to visit Hawaii (nice UA/CO fare for October) with my wife before coming back to Montreal. Looks like this ain't going to happen.
May 24, 2011, 6:28 pm
#77
Join Date: Oct 2010
Location: LAX
Programs: AA, BA, UAL, DL
Posts: 67
Okay, I had two different agents tell me that they could only see 1 First award seat available on HKG-SFO when BA tool shows 2 available. I don't have KVS to verify this, but the second agent lectured me not to waste my time on BA award availability search...
I was hoping to return to SFO a bit early so that I can actually have chance to visit Hawaii (nice UA/CO fare for October) with my wife before coming back to Montreal. Looks like this ain't going to happen.
I was hoping to return to SFO a bit early so that I can actually have chance to visit Hawaii (nice UA/CO fare for October) with my wife before coming back to Montreal. Looks like this ain't going to happen.
What date?
May 24, 2011, 7:27 pm
#79
FlyerTalk Evangelist
Join Date: Jan 2004
Location: Worldwide
Posts: 12,949
[KVS Availability Tool 6.1.6/Diamond - Amadeus: Awards/CX]
Code:
HKG Hong Kong Intl HK [VHHH] SFO San Francisco Intl CA US [KSFO] FRI 21 Oct 2011 | 1 Seat Carrier Flight From Depart To Arrive A/C St Availability --------- ------ ---- -------- ---- -------- --- -- ------------- CX 872 HKG 00:30 SFO 22:00 -1 744 0 FS+ CS@ YS+ CX 870 HKG 14:05 SFO 11:35 744 0 FS+ CS@ YS+
Code:
HKG Hong Kong Intl HK [VHHH] SFO San Francisco Intl CA US [KSFO] FRI 21 Oct 2011 | 1 Seat Carrier Flight From Depart To Arrive A/C St Availability --------- ------ ---- -------- ---- -------- --- -- ------------- CX 872 HKG 00:30 SFO 22:00 -1 744 FS+ CS+ YS+ CX 870 HKG 14:05 SFO 11:35 744 FS+ CS- YS- CX 806 HKG 11:45 ORD 13:45 773 FS+ CS- YS- -> AA 1835 ORD 16:10 SFO 18:35 738
Code:
HKG Hong Kong Intl HK [VHHH] SFO San Francisco Intl CA US [KSFO] FRI 21 Oct 2011 | 1 Seat Carrier Flight From Depart To Arrive St Availability --------- ------ ---- -------- ---- -------- --- -- ------------- CX 872 HKG 00:30 SFO 22:00 -1 FS1 CS1 YS1 CX 870 HKG 14:05 SFO 11:35 FS2 CX 542 HKG 16:15 HND 21:35 YS+ -> JL 2 HND 00:05 +1 SFO 17:10 YS2 JL 736 HKG 10:45 NRT 16:05 YS1 -> JL 2 HND 00:05 +1 SFO 17:10 YS2 CX 520 HKG 10:35 NRT 15:55 YS+ -> JL 2 HND 00:05 +1 SFO 17:10 YS2 CX 450 HKG 10:00 NRT 17:10 YS+ -> JL 2 HND 00:05 +1 SFO 17:10 YS2 CX 504 HKG 09:10 NRT 14:35 YS+ -> JL 2 HND 00:05 +1 SFO 17:10 YS2
May 24, 2011, 8:13 pm
#80
Join Date: Oct 2003
Location: Phoenix, AZ USA
Programs: AA Life Gold, Marriott Platinum Elite
Posts: 472
As is being discussed in another thread, you might want to verify what inventory codes the AAgent is looking at. Sometimes they may be looking at the wrong code...
May 25, 2011, 8:00 am
#81
Join Date: Apr 2008
Location: bay area, ca
Programs: AS 100K, AA Gold, IC Diamond AMB, HH Diamond
Posts: 1,840
Okay, I had two different agents tell me that they could only see 1 First award seat available on HKG-SFO when BA tool shows 2 available. I don't have KVS to verify this, but the second agent lectured me not to waste my time on BA award availability search...
I was hoping to return to SFO a bit early so that I can actually have chance to visit Hawaii (nice UA/CO fare for October) with my wife before coming back to Montreal. Looks like this ain't going to happen.
I was hoping to return to SFO a bit early so that I can actually have chance to visit Hawaii (nice UA/CO fare for October) with my wife before coming back to Montreal. Looks like this ain't going to happen.
May 25, 2011, 11:30 am
#82
Join Date: Mar 2006
Programs: AA EXP, UA 1K, F9 Elite, Hyatt Diamond, Hilton Diamond, Marriott Gold
Posts: 1,319
Only seeing one now available on both flights, so perhaps he was able to successfully grab the seats:
Code:
04741128THAY PACIFIC ** 149 FR 21OCT *HKG DEP/ARR AT TERM 1 / US TWOV SUSPENDED * *WEIGHT LIMITED TO 32KGS PER BAG FOR SAFETY REASON* 21 CX 872 Z1 UL X1 HKG SFO 0030 2200-1 0 74A 22 CX 870 Z1 UL XL HKG SFO 1405 1135 0 74A
May 25, 2011, 12:42 pm
#83
Join Date: May 2005
Posts: 2,894
Only seeing one now available on both flights, so perhaps he was able to successfully grab the seats:
Code:
04741128THAY PACIFIC ** 149 FR 21OCT *HKG DEP/ARR AT TERM 1 / US TWOV SUSPENDED * *WEIGHT LIMITED TO 32KGS PER BAG FOR SAFETY REASON* 21 CX 872 Z1 UL X1 HKG SFO 0030 2200-1 0 74A 22 CX 870 Z1 UL XL HKG SFO 1405 1135 0 74A
Nonetheless, the first agent was the most appalling one (the one who lectured to me about not needing to 'waste' my time on BA tool).
May 25, 2011, 9:57 pm
#84
Join Date: May 2009
Location: SEA
Programs: AA EXP (2.5MM), Hilton Gold, Marriott Titanium
Posts: 4,859
Is there an automated service like Expert Flyer that will provide alerts for award availability on CX? I currently have two tickets booked on CX for F to HKG in October but one is the day after the first. I'd like to get them both on the same day if possible and don't want to have to call up AA each day (or check a website) to see if availability comes up. I'd much prefer to setup an alert for it. Anyone offer that for CX?
May 26, 2011, 4:57 pm
#85
Join Date: May 2005
Posts: 2,894
Does this sound feasible to you?
So, someone at the CX forum reported that AA agent told him that AA allows only specific number of award seats to be redeemed on its partner's flight (i.e. there is a cap of, say, 2 F award per flight). So, this suggests that if another AA FF redeemed a F award on HKG-SFO flight I want to switch to (and BA and KVS shows 2 available), despite the results from BA and KVS, AA agent can only see 1 award space available for that flight. I guess this explains why I can't book 2 seats on the HKG-SFO flight that I want to switch to in October when BA and KVS both show 2 x F award!
If true, this means, even with subsequent award seat release by CX or AA's partner, if some AA FF redeemed award on that particular flight and award quota has reached for AA, AA agent will see it as not available.
Do you guys this this 'theory' makes sense and seem like what AA is practicing in respect to partner award redemption?
If true, this means, even with subsequent award seat release by CX or AA's partner, if some AA FF redeemed award on that particular flight and award quota has reached for AA, AA agent will see it as not available.
Do you guys this this 'theory' makes sense and seem like what AA is practicing in respect to partner award redemption?
May 26, 2011, 6:07 pm
#86
FlyerTalk Evangelist
Join Date: Jan 2004
Location: Worldwide
Posts: 12,949
CX's & QF's systems are now also confirming that 2 F Award Seats are Available:
[KVS Availability Tool 6.1.6/Diamond - Amadeus: Awards/CX]
Code:
HKG Hong Kong Intl HK [VHHH] SFO San Francisco Intl CA US [KSFO] FRI 21 Oct 2011 | 2 Seats Carrier Flight From Depart To Arrive A/C St Availability --------- ------ ---- -------- ---- -------- --- -- ------------- CX 872 HKG 00:30 SFO 22:00 -1 744 0 FS/ CS@ YS+ CX 870 HKG 14:05 SFO 11:35 744 0 FS+ CS@ YS+
Code:
HKG Hong Kong Intl HK [VHHH] SFO San Francisco Intl CA US [KSFO] FRI 21 Oct 2011 | 2 Seats Carrier Flight From Depart To Arrive A/C St Availability --------- ------ ---- -------- ---- -------- --- -- ------------ CX 872 HKG 00:30 SFO 22:00 -1 744 FS- CS+ CX 870 HKG 14:05 SFO 11:35 744 FS+ CS-
May 26, 2011, 7:31 pm
#87
Join Date: May 2005
Posts: 2,894
Well, looks like there definitely is a discrepancy between AA's system and BA and other tools for the CX award. I called again about this, but the agent said only one seat on the 2:05PM flight. I asked her to grab that one seat and put it on hold and try to see if another seat come up in her system... but that didn't work either. So, AA can only see just one seat. 
No, it is not true.
CX's & QF's systems are now also confirming that 2 F Award Seats are Available:
[KVS Availability Tool 6.1.6/Diamond - Amadeus: Awards/CX]
[KVS Availability Tool 6.1.6/Diamond - Amadeus: Awards/OneWorld/AU-QFA-SP1]
CX's & QF's systems are now also confirming that 2 F Award Seats are Available:
[KVS Availability Tool 6.1.6/Diamond - Amadeus: Awards/CX]
Code:
HKG Hong Kong Intl HK [VHHH] SFO San Francisco Intl CA US [KSFO] FRI 21 Oct 2011 | 2 Seats Carrier Flight From Depart To Arrive A/C St Availability --------- ------ ---- -------- ---- -------- --- -- ------------- CX 872 HKG 00:30 SFO 22:00 -1 744 0 FS/ CS@ YS+ CX 870 HKG 14:05 SFO 11:35 744 0 FS+ CS@ YS+
Code:
HKG Hong Kong Intl HK [VHHH] SFO San Francisco Intl CA US [KSFO] FRI 21 Oct 2011 | 2 Seats Carrier Flight From Depart To Arrive A/C St Availability --------- ------ ---- -------- ---- -------- --- -- ------------ CX 872 HKG 00:30 SFO 22:00 -1 744 FS- CS+ CX 870 HKG 14:05 SFO 11:35 744 FS+ CS-
May 26, 2011, 7:37 pm
#88
Suspended
Join Date: Jul 2003
Posts: 4,861
Well, looks like there definitely is a discrepancy between AA's system and BA and other tools for the CX award. I called again about this, but the agent said only one seat on the 2:05PM flight. I asked her to grab that one seat and put it on hold and try to see if another seat come up in her system... but that didn't work either. So, AA can only see just one seat.
http://www.kvstool.com/FAQ.php?Source=SD-FAQ#FAQ
May 28, 2011, 3:46 pm
#89
Join Date: Feb 2006
Location: SF Bay Area
Programs: 1P, AA EXP, SPG Gold
Posts: 1,491
Refer to question #32 here:
http://www.kvstool.com/FAQ.php?Source=SD-FAQ#FAQ
http://www.kvstool.com/FAQ.php?Source=SD-FAQ#FAQ
Dec 8, 2011, 4:11 pm
#90
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
Is there an automated service like Expert Flyer that will provide alerts for award availability on CX? I currently have two tickets booked on CX for F to HKG in October but one is the day after the first. I'd like to get them both on the same day if possible and don't want to have to call up AA each day (or check a website) to see if availability comes up. I'd much prefer to setup an alert for it. Anyone offer that for CX?
I've run into this with some desired flights -- AsiaMiles shows availability for a flight, but AA says they don't see it.
