Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > American Airlines | AAdvantage
Reload this Page >

AA Bump Rates; compensation for VDB / Voluntary Denied Boarding (master thread)

AA Bump Rates; compensation for VDB / Voluntary Denied Boarding (master thread)

    Hide Wikipost
Old Mar 31, 16, 9:48 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: JDiver
Wiki Link
AA Bump Rates: Volunteer Compensation / Voluntary Denied Boarding

Passengers involuntarily denied boarding on AA are denied usually after calls for volunteers to accept vouchers (and occasionally variable other benefits), usually beginning at $200 or $300 but possibly going significantly higher, depending on passenger response. See more below, including AA Conditions of Carriage.

See IDB / Involuntarily Denied Boarding on AA & Compensation (master thread) for INVOLUNTARILY denied boarding.

Link to US Dept. of Transportation Aviation Consumer Protection Division's "Fly-Rights - A Consumer Guide to Air Travel" section on Overbooking

"IDB" (involuntarily denied boarding) compensation is governed in the USA by "14 CFR 250.5 - Amount of denied boarding compensation for passengers denied boarding involuntarily".

Link to CFR §250.5; as well:

14 CFR § 250.2b Carriers to request volunteers for denied boarding.

(a) In the event of an oversold flight, every carrier shall request volunteers for denied boarding before using any other boarding priority. A “volunteer” is a person who responds to the carrier's request for volunteers and who willingly accepts the carriers' offer of compensation, in any amount, in exchange for relinquishing the confirmed reserved space. Any other passenger denied boarding is considered for purposes of this part to have been denied boarding involuntarily, even if that passenger accepts the denied boarding compensation.

(b) Every carrier shall advise each passenger solicited to volunteer for denied boarding, no later than the time the carrier solicits that passenger to volunteer, whether he or she is in danger of being involuntarily denied boarding and, if so, the compensation the carrier is obligated to pay if the passenger is involuntarily denied boarding. If an insufficient number of volunteers come forward, the carrier may deny boarding to other passengers in accordance with its boarding priority rules.

14 CFR § 250.9 Written explanation of denied boarding compensation and boarding priorities, and verbal notification of denied boarding compensation.

(a) Every carrier shall furnish passengers who are denied boarding involuntarily from flights on which they hold confirmed reserved space immediately after the denied boarding occurs, a written statement explaining the terms, conditions, and limitations of denied boarding compensation, and describing the carriers' boarding priority rules and criteria. The carrier shall also furnish the statement to any person upon request at all airport ticket selling positions which are in the charge of a person employed exclusively by the carrier, or by it jointly with another person or persons, and at all boarding locations being used by the carrier.
Link to AA Conditions of Carriage, "Oversales"

In the European Union, EC261/2004 governs denied boarding compensation.

Link to EC261 / EC 261/2004 complaints and AA (master thread)

On American Airlines, you are sometimes ineligible for IDB as allowed by the USDOT:

Code:
If a flight is oversold (more passengers hold confirmed reservations than 
there are seats available), no one may be denied boarding against his or her will 
until airline personnel first ask for volunteers who will give up their reservation 
willingly, in exchange for compensation of the airline’s choosing. If there are not 
enough volunteers, other passengers may be denied boarding involuntarily in 
accordance with the following boarding priority of American. In such events, 
American will usually deny boarding based upon check-in time, but we may also 
consider factors such as severe hardships, fare paid, and status within the 
AAdvantage® program.

If you are denied boarding involuntarily, you are entitled to a payment of 
‘‘denied boarding compensation’’ from the airline unless:

 - You have not fully complied with the airline’s ticketing, check-in and 
reconfirmation requirements, or you are not acceptable for transportation 
under the airline’s usual rules and practices; or

 - You are denied boarding because the flight is canceled; or

You are denied boarding because a smaller capacity aircraft was substituted 
for safety or operational reasons; or

 - On a flight operated with an aircraft having 60 or fewer seats, you are denied 
boarding due to safety-related weight/balance restrictions that limit payload; or

 - You are offered accommodations in a section of the aircraft other than
specified in your ticket, at no extra charge (a passenger seated in a section 
for which a lower fare is charged must be given an appropriate refund); or

 - The airline is able to place you on another flight or flights that are planned 
to reach your next stopover or final destination within one hour of the 
planned arrival time of your original flight.
The previous thread is http://www.flyertalk.com/forum/ameri...solidated.html

This wikipost can be edited by members with 90 days' tenure and 90 posts; wiki contents may be printed by using the (lower right wiki corner).
Print Wikipost

Reply

Old Jun 23, 19, 3:13 pm
  #676  
 
Join Date: Oct 2008
Location: Phoenix, AZ, USA
Programs: AA GLD, HH Diamond
Posts: 157
12:30ish SFO-PHX flight overbooked, asked for one volunteer. $500 and a four hour delay to the next flight.

Accepted it and the next flight also looks like it's overbooked... maybe we can keep this going.

Only unfortunate thing is that the AmEx lounge at SFO is in Terminal 3 and AA is Terminal 2, so I've cleared security four times now.
Zeromus-X is offline  
Reply With Quote
Old Jun 23, 19, 4:00 pm
  #677  
uxb
 
Join Date: Jan 2008
Location: JFK, BUR, YVR
Programs: AS (MVP), BA, DL, HH (G), MR (T/LTP), UA (*S), UScAAre (1,55MM), WN
Posts: 4,716
Originally Posted by Zeromus-X View Post
Only unfortunate thing is that the AmEx lounge at SFO is in Terminal 3 and AA is Terminal 2, so I've cleared security four times now.
I’m pretty sure you could go from T2 to T3 (or T1) via post-security footbridge.
uxb is offline  
Reply With Quote
Old Jun 24, 19, 12:12 am
  #678  
 
Join Date: Jan 2012
Location: OC, CA
Programs: AA EXP, 2MM, AS MVP, HH Diamond
Posts: 544
Originally Posted by uxb View Post
I’m pretty sure you could go from T2 to T3 (or T1) via post-security footbridge.
Are you sure? SFO has a T1-T2 airside connector but I have never seen a T2-T3 connection.
hbtr is offline  
Reply With Quote
Old Jun 24, 19, 12:19 am
  #679  
 
Join Date: Dec 2014
Location: New York City
Programs: American Airlines Executive Platinum, Marriott Rewards Platinum Premier Elite
Posts: 1,146
Originally Posted by uxb View Post


I’m pretty sure you could go from T2 to T3 (or T1) via post-security footbridge.
You can't.
donotblink is offline  
Reply With Quote
Old Jul 3, 19, 10:02 am
  #680  
 
Join Date: Aug 2010
Programs: AA EXP, 2MM lifetime Platinum, Expedia +gold +++
Posts: 1,176
On AA 1614 today IAH to MIA, offering $950 voucher at gate plus hotel to take flight tomorrow.
FAA1996 is offline  
Reply With Quote
Old Jul 3, 19, 2:29 pm
  #681  
 
Join Date: Mar 2010
Location: DFW
Programs: AA EXP
Posts: 43
Originally Posted by FAA1996 View Post
On AA 1614 today IAH to MIA, offering $950 voucher at gate plus hotel to take flight tomorrow.
That is not nearly enough Would hold our for more.
unionunionunion is offline  
Reply With Quote
Old Jul 3, 19, 2:41 pm
  #682  
 
Join Date: Aug 2010
Programs: AA EXP, 2MM lifetime Platinum, Expedia +gold +++
Posts: 1,176
Originally Posted by unionunionunion View Post
That is not nearly enough Would hold our for more.
I didn't volunteer. Not sure what happened as I boarded with group 1, just heard the announcement before boarding.
FAA1996 is offline  
Reply With Quote
Old Jul 3, 19, 3:43 pm
  #683  
 
Join Date: May 2005
Programs: AAdvantage GLD; AGR
Posts: 2,428
Originally Posted by unionunionunion View Post
That is not nearly enough Would hold our for more.
Not nearly enough because you miss July 4th itself and spend the day flying? Would it have been enough on another date that wasn’t a holiday?
salut0 is offline  
Reply With Quote
Old Jul 4, 19, 11:04 am
  #684  
 
Join Date: Jul 1999
Programs: AA 1MM/Gold, Marriott Gold
Posts: 1,116
Took a bump this morning out of LGA. Was already seated in F (paid ticket) when they came on the plane looking for one more volunteer and I took it. Ended up on a flight about 90 min later, but in Y (standby). Should I be able to get original routing credit in the form of EQMs? Flight already posted and it was the later one in Y without the extra EQM.
socalterp is offline  
Reply With Quote
Old Jul 4, 19, 11:05 am
  #685  
 
Join Date: Jul 1999
Programs: AA 1MM/Gold, Marriott Gold
Posts: 1,116
Duplicate

Last edited by socalterp; Jul 4, 19 at 11:05 am Reason: Duplicate
socalterp is offline  
Reply With Quote
Old Jul 4, 19, 11:23 am
  #686  
 
Join Date: Jan 2002
Location: DCA/IAD/WAS
Programs: AGR S, SPG PLT, MAR PLT, HGP Explorist, AA EXP, UA 2P
Posts: 1,746
Originally Posted by socalterp View Post
Took a bump this morning out of LGA. Was already seated in F (paid ticket) when they came on the plane looking for one more volunteer and I took it. Ended up on a flight about 90 min later, but in Y (standby). Should I be able to get original routing credit in the form of EQMs? Flight already posted and it was the later one in Y without the extra EQM.
Good question, can't hurt to write in and ask. I would think the voluntary nature of the DB might mean you're SOL.
iadisgreat is offline  
Reply With Quote
Old Jul 4, 19, 12:47 pm
  #687  
 
Join Date: Aug 2015
Location: The FT AA forum, until it no longer wants me.
Programs: CK or bust
Posts: 1,075
Originally Posted by socalterp View Post
Took a bump this morning out of LGA. Was already seated in F (paid ticket) when they came on the plane looking for one more volunteer and I took it. Ended up on a flight about 90 min later, but in Y (standby). Should I be able to get original routing credit in the form of EQMs? Flight already posted and it was the later one in Y without the extra EQM.
Equally important, what was the offer?
enpremiere is offline  
Reply With Quote
Old Jul 4, 19, 1:30 pm
  #688  
 
Join Date: Jul 1999
Programs: AA 1MM/Gold, Marriott Gold
Posts: 1,116
Originally Posted by enpremiere View Post


Equally important, what was the offer?
$600...Confirmed on a flight later in the afternoon. Asked for F, no seats (put on waitlist), guaranteed me an exit row. Tried to standby the next flight, 30 minutes later, was #1 on the list, but didn't make it. Rolled over to the next flight, was #2 on standby and made it, albeit way in the back. Got home 90 min later for $600, not bad....
socalterp is offline  
Reply With Quote
Old Jul 4, 19, 8:21 pm
  #689  
 
Join Date: Jun 2007
Location: PDX
Programs: AS MVP, BW Plat, SPG Gold, IHG Plat
Posts: 7,352
Originally Posted by FAA1996 View Post
On AA 1614 today IAH to MIA, offering $950 voucher at gate plus hotel to take flight tomorrow.
$950 PLUS a hotel....I would have taken that in a heart beat.
largeeyes and LovePrunes like this.
PDXPremier is offline  
Reply With Quote
Old Jul 5, 19, 11:16 am
  #690  
 
Join Date: Sep 2006
Programs: Many Affiliations: AA Platinum, AA MM Gold Lifetime+, Hilton Diamond and such
Posts: 90
JFK-ORD 0725 hours on 2 Jul -- AA.com started asking for volunteers on the app with $325 as the high end. Two left the main cabin for $500 about five minutes before door closure. Not sure of the next available flight time but it was under four hours and was POS.

AGE
oldAGE is offline  
Reply With Quote

Thread Tools
Search this Thread