Booked DL out and AA back on AA.com, who is responsible for what?
#1
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Booked DL out and AA back on AA.com, who is responsible for what?
Sorry for the post if this is a common thing. I just booked a round trip with the outbound flight on Delta (DL 3390) and the return on American. I booked the whole thing on AA.com.
Should I be scared or is this a typical thing? Anything I should be careful of? I entered my American Airlines FF info. Should I give my Delta info when I get to the airport to delta?
If there are problems with the departure of the outbound flight, who is responsible?
Also, if I arrive at the airport early, and want to standby on an earlier flight, which airline do I do that with?
Should I be scared or is this a typical thing? Anything I should be careful of? I entered my American Airlines FF info. Should I give my Delta info when I get to the airport to delta?
If there are problems with the departure of the outbound flight, who is responsible?
Also, if I arrive at the airport early, and want to standby on an earlier flight, which airline do I do that with?
Last edited by Microwave; May 15, 2014 at 3:11 am Reason: Merged consecutive posts for readability
#2
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Sorry for the post if this is a common thing. I just booked a round trip with the outbound flight on Delta (DL 3390) and the return on American. I booked the whole thing on AA.com.
Should I be scared or is this a typical thing? Anything I should be careful of? I entered my American Airlines FF info. Should I give my Delta info when I get to the airport to delta?
If there are problems with the departure of the outbound flight, who is responsible?
Should I be scared or is this a typical thing? Anything I should be careful of? I entered my American Airlines FF info. Should I give my Delta info when I get to the airport to delta?
If there are problems with the departure of the outbound flight, who is responsible?
#3
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If you select "All carriers" on aa.com it will sometimes give you non-AA or OW flights. I suspect the OP's was listed as "Operated by Endeavor Air Dba Delta Connection". I'm surprised it came up, though. DL3390 is DCA-JFK, a route that AA operates with its own metal and AE.
In any case, you should get the DL confirmation number and make sure you can see your reservation on delta.com and that it looks correct.
In any case, you should get the DL confirmation number and make sure you can see your reservation on delta.com and that it looks correct.
#4
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If you select "All carriers" on aa.com it will sometimes give you non-AA or OW flights. I suspect the OP's was listed as "Operated by Endeavor Air Dba Delta Connection". I'm surprised it came up, though. DL3390 is DCA-JFK, a route that AA operates with its own metal and AE.
In any case, you should get the DL confirmation number and make sure you can see your reservation on delta.com and that it looks correct.
In any case, you should get the DL confirmation number and make sure you can see your reservation on delta.com and that it looks correct.
This is a day trip, so if the first flight is cancelled the whole trip is useless to me. Will American refund the money if the DL flight is cancelled?
#5
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As American Airlines is still operating as a distinct entity, this question is being moved over to the pre-merger American Airlines forum.
Please note the sticky at the top of the consolidated thread which is titled Welcome to the New American Airlines Forum! PLEASE READ BEFORE POSTING. With all of the changes about, it is important to know where to post, and reading that thread before posting (as the title suggests ) will help get you in the right place.
The thread's title is also being amended slightly to clarify its contents.
~Moderator
Please note the sticky at the top of the consolidated thread which is titled Welcome to the New American Airlines Forum! PLEASE READ BEFORE POSTING. With all of the changes about, it is important to know where to post, and reading that thread before posting (as the title suggests ) will help get you in the right place.
The thread's title is also being amended slightly to clarify its contents.
~Moderator
#6
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Thanks. That's exactly what it says. I've confirmed with DL to get the confirmation number, and can see my reservation (but it won't let me choose a seat - have no status on delta).
This is a day trip, so if the first flight is cancelled the whole trip is useless to me. Will American refund the money if the DL flight is cancelled?
This is a day trip, so if the first flight is cancelled the whole trip is useless to me. Will American refund the money if the DL flight is cancelled?
#7
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Having multiple carriers on 1 itinerary is pretty normal and nothing to worry about
You cannot earn AA miles on the Dl flight, so you might want to add the Delta number to the Delta reservation. DL uses a different reservation system to AA iirc, so it is likely that DL will have a PNR in its system where you can assign your DL FF number
You cannot earn AA miles on the Dl flight, so you might want to add the Delta number to the Delta reservation. DL uses a different reservation system to AA iirc, so it is likely that DL will have a PNR in its system where you can assign your DL FF number
#8
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I know that buying two separate tickets will get a "sorry, not our problem" response from AA. Buying on their website changes that?
#9
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AA - as the agency of record - is responsible for reticketing in the event of an advanced schedule change.
DL - by industry convention - is responsible for rebooking for day of departure difficulties on the DL-operated flight.
If the OP doesn't actually want to fly the outbound - he's hoping for a >90 minute delay that will allow him a refund under DL rules - he has invited a lot of potential aggravation.
DL allows a paid same-day confirmed change on domestic itineraries. Standby is not available for non-elites or Silvers, nor for long-haul international.
DL - by industry convention - is responsible for rebooking for day of departure difficulties on the DL-operated flight.
If the OP doesn't actually want to fly the outbound - he's hoping for a >90 minute delay that will allow him a refund under DL rules - he has invited a lot of potential aggravation.
DL allows a paid same-day confirmed change on domestic itineraries. Standby is not available for non-elites or Silvers, nor for long-haul international.
#10
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AA - as the agency of record - is responsible for reticketing in the event of an advanced schedule change.
DL - by industry convention - is responsible for rebooking for day of departure difficulties on the DL-operated flight.
If the OP doesn't actually want to fly the outbound - he's hoping for a >90 minute delay that will allow him a refund under DL rules - he has invited a lot of potential aggravation.
DL allows a paid same-day confirmed change on domestic itineraries. Standby is not available for non-elites or Silvers, nor for long-haul international.
DL - by industry convention - is responsible for rebooking for day of departure difficulties on the DL-operated flight.
If the OP doesn't actually want to fly the outbound - he's hoping for a >90 minute delay that will allow him a refund under DL rules - he has invited a lot of potential aggravation.
DL allows a paid same-day confirmed change on domestic itineraries. Standby is not available for non-elites or Silvers, nor for long-haul international.
Just want to know what to do in this situation since I feel like I am in a bit of a Wild Wild West scenario here in the event of a delay/cancellation.
#11
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No, i very much want to fly the outbound, but I have an event very close to my arrival time that I can't be late for. If the outbound flight on DL is more than 90 minutes late than the entire trip is useless for me. If that is the case, are you saying, since AA is the 'agency of record' that I should contact them in the case of a delayed or cancelled flight for a FULL refund?
Just want to know what to do in this situation since I feel like I am in a bit of a Wild Wild West scenario here in the event of a delay/cancellation.
Just want to know what to do in this situation since I feel like I am in a bit of a Wild Wild West scenario here in the event of a delay/cancellation.
This is no different to any other ticket issued by a travel agent for travel on different carriers
#12
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Booked DL out and AA back on AA.com, who is responsible for what?
If DL is delayed by 90 min or more, you can cancel and get a full refund but it will be handled by AA.
#13
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#14
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But I think the question is whether the return trip on AA will also be refunded. It's quite possible the AA flight will be on a separate ticket number (this is how my corporate TA did a recent mixed DL/AA itinerary for me), though perhaps it's not possible for AA to issue a ticket on DL stock, so it's all on one AA ticket. And obviously it's not mainline DL either so that may make a difference. Having it on one ticket would certainly make it easier to get the whole thing refunded.
#15
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Booked DL out and AA back on AA.com, who is responsible for what?
If purchased on AA directly it would be same ticket. AA doesn't plate as another carrier.
Corporate agencies can plate with any carrier they have been authorized to do so and will issue as separate tickets on mixed carrier especially if a corporate discount is involved.
Corporate agencies can plate with any carrier they have been authorized to do so and will issue as separate tickets on mixed carrier especially if a corporate discount is involved.