Delayed Flight... Rerouted and Bumped to Coach... Compensation?

 
Old Sep 27, 09, 4:20 pm
  #1  
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Delayed Flight... Rerouted and Bumped to Coach... Compensation?

So...

I bought a Business Class ticket BOS-DFW-GRU

the BOS-DFW flight has a missing piece of some sort... equipment change was going to take to long to catch my connection...

They book me BOS-MIA-GRU -- with the BOS-MIA leg in Coach...

AADmiral Club AAngel says it doesn't warrant compensation... but i find that really hard to believe...

Thoughts?

Last edited by Plato90s; Sep 28, 09 at 1:42 am Reason: get rid of code-generated smiley
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Old Sep 27, 09, 5:01 pm
  #2  
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Either refuse the reroute and fly another day or airline, or take the downgrade and take it up with customer service another day.
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Old Sep 27, 09, 5:07 pm
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Originally Posted by boston aa flyer View Post
AADmiral Club AAngel says it doesn't warrant compensation... but i find that really hard to believe...
I'm confused. Meaning you were declined the fare difference for changing cabins or club person would not throw in a sweetener on-the-spot for the inconvenience?
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Old Sep 27, 09, 5:08 pm
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You are definitely entitled to compensation, especially since it was a mechanical delay (within AA's control). I'm curious, what fare category were you in? If full-fare, I wouldn't settle for anything less than the difference between a full-fare BOS-MIA first class ticket and the lowest priced coach ticket at the time you made your reservation, even if it means involving the DOT.
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Old Sep 27, 09, 11:35 pm
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Originally Posted by jayer View Post
I'm confused. Meaning you were declined the fare difference for changing cabins or club person would not throw in a sweetener on-the-spot for the inconvenience?
She just threw her hands up in the air and was like... "you should call them tomorrow when you get to Sao Paolo"

btw... stuck in MIA... sent to the Sofitel... given a "dinner" voucher and was told it was worth $10 at the hotel. Ordered a bottled water and a diet coke and still had to pay $6 more.

So glad i paid $6000 for this plane ticket.
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Old Sep 27, 09, 11:43 pm
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Originally Posted by boston aa flyer View Post
She just threw her hands up in the air and was like... "you should call them tomorrow when you get to Sao Paolo"

btw... stuck in MIA... sent to the Sofitel... given a "dinner" voucher and was told it was worth $10 at the hotel. Ordered a bottled water and a diet coke and still had to pay $6 more.

So glad i paid $6000 for this plane ticket.
Email customer relations. They will provide compensation.
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Old Sep 28, 09, 2:59 am
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Smile

Originally Posted by boston aa flyer View Post
She just threw her hands up in the air and was like... "you should call them tomorrow when you get to Sao Paolo"

btw... stuck in MIA... sent to the Sofitel... given a "dinner" voucher and was told it was worth $10 at the hotel. Ordered a bottled water and a diet coke and still had to pay $6 more.

So glad i paid $6000 for this plane ticket.
Why are you stuck in Miami? What happened to your connection.
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Old Sep 28, 09, 4:55 am
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Originally Posted by boston aa flyer View Post
She just threw her hands up in the air and was like... "you should call them tomorrow when you get to Sao Paolo"
I'm curious. Did she do that before or after she said the situation didn't warrant compensation?
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Old Sep 28, 09, 7:27 am
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I agree the OP is entitled to compensation. Since the OP had a paid F ticket, he/she should travel in F. I'd email Customer relations and explain the situation. I'd request a partial refund and hopefully you will get some miles as well.
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Old Sep 28, 09, 7:29 am
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Stuck in Miami because the replacement plane for the original miami flight was delayed due to weather... ran like a bat out of hell... SAW the jetway fully extended... surprised they didn't hold it given there were 15 passengers on my connection.

and the hands went up in the air after she said "no comp" and i said "you're kidding, right?"
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Old Sep 28, 09, 3:35 pm
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My EXP Father was on a mileage upgraded RDU-DFW-LAS (don't ask why he used miles) routing earlier this year. RDU-DFW became delayed and he had to be rebooked RDU-ORD-LAS in Y. They refunded him his mileage and comped him an additional 15,000 miles. If he gets that for a mileage upgrade you should get far more for a paid J ticket.
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Old Oct 20, 09, 10:38 pm
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any update on compensation here?
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