Award Travel - Recourse for Schedule / Equipment Changes (consolidated)
#76
Join Date: Feb 2008
Programs: AA EXP
Posts: 3,049
AA are normally pretty accommodating when there are large schedule changes, even to the extent of opening up award inventory if needed, but you have to know which flights you want to be on when you call.
If there are no other suitable flights then there isn't a lot they can do to help you sadly.
If there are no other suitable flights then there isn't a lot they can do to help you sadly.
#77
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,511
Welcome to FT.
First, yes, they can do this, as you surmised.
Second-have you looked at any options with connections? Maybe something works better that is not direct. AA have shown general willingness to work with people,but only if there are actual options.
If there are no options, there's not much they can do.You do have an option to get a refund,but that won't help you.
What about leaving the next day?
Cheers.
First, yes, they can do this, as you surmised.
Second-have you looked at any options with connections? Maybe something works better that is not direct. AA have shown general willingness to work with people,but only if there are actual options.
If there are no options, there's not much they can do.You do have an option to get a refund,but that won't help you.
What about leaving the next day?
Cheers.
#78
Join Date: Jan 2005
Location: BMI
Programs: AA EXP, Delta, Amtrak, Hertz PC
Posts: 653
You can probably get on the late flight to MIA (it leaves at 5:45) and then take a flight to STL the next morning. You would have to pay for a hotel in MIA though.
I think you are either stuck leaving early or stuck spending the night on the way back away from home somewhere.
AA is usually pretty good about accomodating schedule changes. Since you are on an award ticket though, it maybe tougher to change.
Ultimately, you can cancel the tickets and get your miles back for free. I am guessing this is not your preferred option though.
I think you are either stuck leaving early or stuck spending the night on the way back away from home somewhere.
AA is usually pretty good about accomodating schedule changes. Since you are on an award ticket though, it maybe tougher to change.
Ultimately, you can cancel the tickets and get your miles back for free. I am guessing this is not your preferred option though.
#79
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Portland
Posts: 11,569
It looks like they moved the STT-MIA flight back about an hour and there is no longer a valid connection to go STT-MIA-STL in the evening. There is now no way to fly STT-STL without leaving in the morning. They may let you just move your flight back a day if that works for you.
#81
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,511
#83
Join Date: Jul 2008
Programs: AA: Former CK (LT PLT), MB: PE (LT Gold)
Posts: 503
Indeed physically impossible to get a later flight and home in the same day with AA. Looks like you can:
1) Stick to what they put you on (an early morning yes but you only really miss out on the morning).
2) Overnight via MIA, JFK/LGA or BOS. I might choose the JFK->LGA route (December in NYC is great ... but hotels are pricey).
3) Ask for a credit/refund and if you have miles on DL or US ... there are afternoon departures on both carriers -5:10pm and 4:00pm respectively.
3a) I doubt they would do this but you can try to see if they will route you on AA (STT-JFK) and DL (JFK-STL). It's the 1pm departure out of STT so not too much of a real option ... but never hurts to ask.
1) Stick to what they put you on (an early morning yes but you only really miss out on the morning).
2) Overnight via MIA, JFK/LGA or BOS. I might choose the JFK->LGA route (December in NYC is great ... but hotels are pricey).
3) Ask for a credit/refund and if you have miles on DL or US ... there are afternoon departures on both carriers -5:10pm and 4:00pm respectively.
3a) I doubt they would do this but you can try to see if they will route you on AA (STT-JFK) and DL (JFK-STL). It's the 1pm departure out of STT so not too much of a real option ... but never hurts to ask.
#84
Join Date: Jan 2000
Posts: 3,011
Have them move you to the next day and enjoy another day in paradise.....
#85
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,363
I see a double connection (via SJU and MIA) that departs STT at 12:15 PM, arriving STL at 10:05 PM. It has a five-hour layover in SJU, but would give the OP an extra three hours in STT.
AMERICAN AIRLINES OPERATED BY AMERICAN EAGLE/EXECUTIVE 5069 STT
St Thomas Island Dec 12, 2009
12:15 PM SJU
San Juan Dec 12, 2009
12:49 PM AT7 Economy
View Seats 68 N/A 11 hr
50 min
AMERICAN AIRLINES 2202 SJU
San Juan Dec 12, 2009
05:40 PM MIA
Miami Dec 12, 2009
07:25 PM 757 Economy
View Seats 1045
AMERICAN AIRLINES 2055 MIA
Miami Dec 12, 2009
08:15 PM STL
St Louis Dec 12, 2009
10:05 PM 757 Economy
View Seats 1068
Edited to add:
aa.com is also showing this itinerary, with the same departure and arrival times as above, but with a shorter connection in SJU, and a longer connection in MIA:
AMERICAN AIRLINES OPERATED BY AMERICAN EAGLE/EXECUTIVE 5069 STT
St Thomas Island Dec 12, 2009
12:15 PM SJU
San Juan Dec 12, 2009
12:49 PM AT7 Economy
View Seats 68 N/A 11 hr
50 min
AMERICAN AIRLINES 588 SJU
San Juan Dec 12, 2009
04:00 PM MIA
Miami Dec 12, 2009
05:50 PM 757 Economy
View Seats 1045
AMERICAN AIRLINES 2055 MIA
Miami Dec 12, 2009
08:15 PM STL
St Louis Dec 12, 2009
10:05 PM 757 Economy
View Seats 1068
AMERICAN AIRLINES OPERATED BY AMERICAN EAGLE/EXECUTIVE 5069 STT
St Thomas Island Dec 12, 2009
12:15 PM SJU
San Juan Dec 12, 2009
12:49 PM AT7 Economy
View Seats 68 N/A 11 hr
50 min
AMERICAN AIRLINES 2202 SJU
San Juan Dec 12, 2009
05:40 PM MIA
Miami Dec 12, 2009
07:25 PM 757 Economy
View Seats 1045
AMERICAN AIRLINES 2055 MIA
Miami Dec 12, 2009
08:15 PM STL
St Louis Dec 12, 2009
10:05 PM 757 Economy
View Seats 1068
Edited to add:
aa.com is also showing this itinerary, with the same departure and arrival times as above, but with a shorter connection in SJU, and a longer connection in MIA:
AMERICAN AIRLINES OPERATED BY AMERICAN EAGLE/EXECUTIVE 5069 STT
St Thomas Island Dec 12, 2009
12:15 PM SJU
San Juan Dec 12, 2009
12:49 PM AT7 Economy
View Seats 68 N/A 11 hr
50 min
AMERICAN AIRLINES 588 SJU
San Juan Dec 12, 2009
04:00 PM MIA
Miami Dec 12, 2009
05:50 PM 757 Economy
View Seats 1045
AMERICAN AIRLINES 2055 MIA
Miami Dec 12, 2009
08:15 PM STL
St Louis Dec 12, 2009
10:05 PM 757 Economy
View Seats 1068
Last edited by guv1976; Aug 6, 2009 at 12:19 pm
#86
Join Date: May 2004
Location: DAY
Posts: 513
I was just about to post the above option. Personally I would try to take the 1:05 pm flight to JFK and overnight in Manhattan and fly out of LGA the next day. Otherwise the option above looks to be the best for you.
#87
Join Date: May 2004
Location: SAN
Programs: AA EXP/LT Plat (4 MM), SPG LT Plat (Bonvoy doesnt exist to me), HH Diamond via cc, Hyatt Globalist
Posts: 1,713
A noon or even 1:00 pm flight from STT gives you pretty much no time to do anything on the island that morning unless you're staying right by the airport.
I would ask for the evening flight to MIA, overnight in MIA, and take a morning flight to STL. There are plenty of very nice but inexpensive airport hotels in MIA, plus it'll still feel somewhat tropical - unlike ending a Caribbean vacation with a night in NYC in December.
I would ask for the evening flight to MIA, overnight in MIA, and take a morning flight to STL. There are plenty of very nice but inexpensive airport hotels in MIA, plus it'll still feel somewhat tropical - unlike ending a Caribbean vacation with a night in NYC in December.
#88
Join Date: May 2004
Location: DAY
Posts: 513
Or instead of overnighting in MIA, you could overnight in Chicago, Dallas, Nashville, Richmond, Washington, Raleigh, New Orleans, Fort Myers, or Atlanta. If you spent the night in MIA there is no nonstop flight to STL the next day until 3:00pm.
Overnight in ORD
Sat.
5:45pm-7:45pm STT-MIA
9:25pm-11:40pm MIA-ORD
Sun.
6:20am-7:30am ORD-STL
Overnight in DFW
Sat.
5:45pm-7:45pm STT-MIA
8:40pm-10:50pm MIA-DFW
Sun.
7:00am-8:35am DFW-STL
Overnight in BNA
Sat.
5:45pm-7:45pm STT-MIA
10:50pm-12:05am MIA-BNA
Sun.
6:40am-7:55am BNA-STL
Overnight in RIC
Sat.
5:45pm-7:45pm STT-MIA
9:10pm-11:30pm MIA-RIC
Sun.
6:25am-7:40am RIC-STL
Overnight in DCA
Sat.
5:45pm-7:45pm STT-MIA
9:55pm-12:15am MIA-DCA
Sun.
6:50am-8:10am DCA-STL
Overnight in RDU
Sat.
5:45pm-7:45pm STT-MIA
8:45pm-10:50pm MIA-RDU
Sun.
7:10am-8:20am RDU-STL
Overnight in MSY
Sat.
5:45pm-7:45pm STT-MIA
10:45pm-11:50pm MIA-MSY
Sun.
7:05am-9:00am MSY-STL
Overnight in RSW
Sat.
5:45pm-7:45pm STT-MIA
9:00pm-9:55pm MIA-RSW
Sun.
9:30am-11:10am RSW-STL
Overnight in ATL
Sat.
5:45pm-7:45pm STT-MIA
10:20pm-12:15am MIA-ATL
Sun.
9:15am-10:10am ATL-STL
Overnight in ORD
Sat.
5:45pm-7:45pm STT-MIA
9:25pm-11:40pm MIA-ORD
Sun.
6:20am-7:30am ORD-STL
Overnight in DFW
Sat.
5:45pm-7:45pm STT-MIA
8:40pm-10:50pm MIA-DFW
Sun.
7:00am-8:35am DFW-STL
Overnight in BNA
Sat.
5:45pm-7:45pm STT-MIA
10:50pm-12:05am MIA-BNA
Sun.
6:40am-7:55am BNA-STL
Overnight in RIC
Sat.
5:45pm-7:45pm STT-MIA
9:10pm-11:30pm MIA-RIC
Sun.
6:25am-7:40am RIC-STL
Overnight in DCA
Sat.
5:45pm-7:45pm STT-MIA
9:55pm-12:15am MIA-DCA
Sun.
6:50am-8:10am DCA-STL
Overnight in RDU
Sat.
5:45pm-7:45pm STT-MIA
8:45pm-10:50pm MIA-RDU
Sun.
7:10am-8:20am RDU-STL
Overnight in MSY
Sat.
5:45pm-7:45pm STT-MIA
10:45pm-11:50pm MIA-MSY
Sun.
7:05am-9:00am MSY-STL
Overnight in RSW
Sat.
5:45pm-7:45pm STT-MIA
9:00pm-9:55pm MIA-RSW
Sun.
9:30am-11:10am RSW-STL
Overnight in ATL
Sat.
5:45pm-7:45pm STT-MIA
10:20pm-12:15am MIA-ATL
Sun.
9:15am-10:10am ATL-STL
Last edited by UAL123; Aug 6, 2009 at 7:36 pm
#89
Join Date: Aug 2008
Location: Boston, MA (BOS)
Programs: AA PLT Pro 2MM, DL Gold, UA Silver, Marriott Ambassador + LT Plat, COFC Venture X, HHonors Diamond
Posts: 5,587
Welcome to FT, Wax!
Could the OP route the following:
AA 856 STT-BOS 3:10-6:25
AA 1491 BOS-STL 8:20-10:35 (next day)
May not be ideal, but could be better than overnighting at MIA, and earn more miles in the process
AA really needs to retime their limited STL-MIA service to help it better connect with the banks they currently have. I would like to see the route go from 2x 757 to 3x 738 but am not counting on it anytime soon.
Could the OP route the following:
AA 856 STT-BOS 3:10-6:25
AA 1491 BOS-STL 8:20-10:35 (next day)
May not be ideal, but could be better than overnighting at MIA, and earn more miles in the process
AA really needs to retime their limited STL-MIA service to help it better connect with the banks they currently have. I would like to see the route go from 2x 757 to 3x 738 but am not counting on it anytime soon.
Last edited by AAerSTL; Aug 6, 2009 at 8:27 pm Reason: Add
#90
Join Date: May 2004
Location: DAY
Posts: 513
Yes the OP could do the above, but getting more miles would not be a factor since it's an award ticket.