Last edit by: JDiver
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AA warns of phishing attempts to secure personal information for fraudulent activity. Many look like an e-mail with an attached ticket the recipient has allegedly purchased.
● DO NOT CLICK on any links, including to the attachment, and do not call any number or follow any instructions, within the e-mail.
● DO forward a copy of the email, including the header to [email protected] so that AA can investigate further.
/American AAdvantage Forum Moderation Team
AA warns of phishing attempts to secure personal information for fraudulent activity. Many look like an e-mail with an attached ticket the recipient has allegedly purchased.
● DO NOT CLICK on any links, including to the attachment, and do not call any number or follow any instructions, within the e-mail.
● DO forward a copy of the email, including the header to [email protected] so that AA can investigate further.
1. Keep the original subject line in the forward, and include the full text body.
2. Include the complete e-mail header if possible, -- Email programs often display abbreviated headers, but this link will show you how to see most full e-mail headers.
● Link to aa.com page on phishing and fraud attempts2. Include the complete e-mail header if possible, -- Email programs often display abbreviated headers, but this link will show you how to see most full e-mail headers.
/American AAdvantage Forum Moderation Team
Fake AA E-mail Warning! Phishing, malware, fraud, bogus, spoof etc. (consolidated)
#46
Join Date: Aug 2004
Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)
Posts: 8,937
That's a bit drastic. Modern e-mail programs show the target of a link when you hover over it, before you click. Granted, you have to think to look, but to me that's a small sacrifice compared to giving up all the other stuff (which often has content, not just appearance).
#47
Join Date: Mar 2000
Posts: 5,651
Do you know of promo 182700, or is this a fraud?
Greetings from American Airlines AAdvantage(R) Program
Welcome to the American Airlines AAdvantage(R) program, the first and largest loyalty program in the world! We are proud to inform you that today, American Airlines launch a new reward program. Please take the 5 questions survey. For your effort you will be rewarded with $50 & 25,000 miles.
Your $50 & 25,000 miles bonus code is AA-AAdvantage182700
Please log in to https://www.aa.com/login/loginAccess.do ,and follow the reward steps.
Thank you very much for your help and your patient and hope you will enjoy the American Airlines reward program in the future
Sincerely,
American Airlines Reward Department
Please do not reply to this auto-answer message
Welcome to the American Airlines AAdvantage(R) program, the first and largest loyalty program in the world! We are proud to inform you that today, American Airlines launch a new reward program. Please take the 5 questions survey. For your effort you will be rewarded with $50 & 25,000 miles.
Your $50 & 25,000 miles bonus code is AA-AAdvantage182700
Please log in to https://www.aa.com/login/loginAccess.do ,and follow the reward steps.
Thank you very much for your help and your patient and hope you will enjoy the American Airlines reward program in the future
Sincerely,
American Airlines Reward Department
Please do not reply to this auto-answer message
#48
FlyerTalk Evangelist
Join Date: Jan 2001
Location: NYC
Programs: AA EXP / LT PLT / 3MM, Marriott LT Gold
Posts: 35,366
Greetings from American Airlines AAdvantage(R) Program
Welcome to the American Airlines AAdvantage(R) program, the first and largest loyalty program in the world! We are proud to inform you that today, American Airlines launch a new reward program. Please take the 5 questions survey. For your effort you will be rewarded with $50 & 25,000 miles.
Your $50 & 25,000 miles bonus code is AA-AAdvantage182700
Please log in to https://www.aa.com/login/loginAccess.do ,and follow the reward steps.
Thank you very much for your help and your patient and hope you will enjoy the American Airlines reward program in the future
Sincerely,
American Airlines Reward Department
Please do not reply to this auto-answer message
Welcome to the American Airlines AAdvantage(R) program, the first and largest loyalty program in the world! We are proud to inform you that today, American Airlines launch a new reward program. Please take the 5 questions survey. For your effort you will be rewarded with $50 & 25,000 miles.
Your $50 & 25,000 miles bonus code is AA-AAdvantage182700
Please log in to https://www.aa.com/login/loginAccess.do ,and follow the reward steps.
Thank you very much for your help and your patient and hope you will enjoy the American Airlines reward program in the future
Sincerely,
American Airlines Reward Department
Please do not reply to this auto-answer message
#49
Join Date: Nov 2006
Programs: AA EXP, 1 MM, AC, HH Diamond, Marriott Silver, Hertz 5*
Posts: 4,010
Check where the link actually goes--I'd bet it's not on aa.com's domain.
Spelling and grammatical errors are also usually telltale signs of a scam. The people behind these often are not geniuses.
Spelling and grammatical errors are also usually telltale signs of a scam. The people behind these often are not geniuses.
Last edited by videomaker; Feb 14, 2010 at 4:07 pm
#50
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
"American Airlines launch a new reward program" -- "Reward Dept" ... total BS.
#51
Join Date: Dec 2004
Location: Merritt Island, FL
Programs: AA EXP 4MM, SPG Lifetime Platinum
Posts: 446
#52
FlyerTalk Evangelist
Join Date: Jul 2005
Location: Sydney - Australia
Programs: BD, QF, QR/EY/GF & HH Gold/SPG, Hertz#1G
Posts: 11,079
#53
Join Date: Aug 2008
Location: MO
Programs: AA EXPLT
Posts: 430
Is an email from [email protected] legit?
I just got an email from [email protected] that says I have a travel voucher as a result of a canceled flight in Dallas due to weather. Is this a legit email or scam? I did have this cancelled travel due to snow in Dallas. I am a bit worried because it has an embedded link to "my voucher" and an attached .txt file it wants me to open.
#54
FlyerTalk Evangelist
Join Date: Apr 2006
Location: SJC/VCE
Programs: AA PLT (2.9+ MM), HH GLD, Hyatt Diamond, SPG PLT
Posts: 10,161
I just got an email from [email protected] that says I have a travel voucher as a result of a canceled flight in Dallas due to weather. Is this a legit email or scam? I did have this cancelled travel due to snow in Dallas. I am a bit worried because it has an embedded link to "my voucher" and an attached .txt file it wants me to open.
Were you due an email or paper voucher? I'd call AA for more information about your voucher.
#55
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,529
Wirelessly posted (BlackBerry8703e/4.1.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/104)
If you have any doubt, I would call AA and ask. If AA cancelled your flight, I should think that you would be entitled to a refund to your original form of payment, not a voucher valid only for future travel on AA.
If you have any doubt, I would call AA and ask. If AA cancelled your flight, I should think that you would be entitled to a refund to your original form of payment, not a voucher valid only for future travel on AA.
#56
Join Date: Jun 2009
Posts: 155
The .txt file sounds suspicious. I would assume that, if AA sent a "voucher" as an attachment, it would be considerably more formatted. Also the long email address sounds strange. Check the header of the email and see what server originated the message, and calling AA is probably not a bad call.
#57
Join Date: Nov 2006
Programs: AA EXP, 1 MM, AC, HH Diamond, Marriott Silver, Hertz 5*
Posts: 4,010
Also check for grammatical and spelling errors in the e-mail. Scammers usually aren't too literate. And make sure any links are actually going to the domain shown, and not somewhere else.
#58
Join Date: May 2001
Location: LAX AA:EXP,3.1mm, CO 800k
Posts: 430
I agree with an earlier poster....call American and see what they know.
If you don't get the answers that make you feel comfortable then delete
the message.
If you don't get the answers that make you feel comfortable then delete
the message.
#59
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Time to make an inquiry, as you have only shared the "originating" address with us (which could easily be spoofed). And particularly if you are not due a voucher. But, I have a dozen e-mails, most replies from Customer Service, that originate at [email protected].
BTW, what does your antivirus software say when it checks the attachment?
This has been merged into the original Fake AA E-mail Warning! Phishing, malware, spoofs etc. (consolidated)
To reiterate from other posts, if one suspects malmail:
BTW, what does your antivirus software say when it checks the attachment?
This has been merged into the original Fake AA E-mail Warning! Phishing, malware, spoofs etc. (consolidated)
To reiterate from other posts, if one suspects malmail:
Originally Posted by aa.com
What To Do If You Receive A Phishing Email thread.
...
If you receive this type of email, you should not click on any links, open any attachments, call phone numbers listed or follow any instructions in the email. Instead, forward a copy of the email, including the header to [email protected] so that we can investigate further.
...
If you receive this type of email, you should not click on any links, open any attachments, call phone numbers listed or follow any instructions in the email. Instead, forward a copy of the email, including the header to [email protected] so that we can investigate further.
What To Do If You Receive A Phishing Email
American Airlines will never ask you to perform security-related changes to your account in this fashion or send emails to collect user names, passwords, email addresses or other personal information. Anyone who receives an email claiming to be from American Airlines, that asks for account information, should consider it fraudulent and an attempt to obtain personal information that may be used to commit fraud.
If you receive this type of email, you should not click on any links, open any attachments, call phone numbers listed or follow any instructions in the email. Please visit http://www.aa.com/phishing for more information.
AA.com Webmaster
American Airlines will never ask you to perform security-related changes to your account in this fashion or send emails to collect user names, passwords, email addresses or other personal information. Anyone who receives an email claiming to be from American Airlines, that asks for account information, should consider it fraudulent and an attempt to obtain personal information that may be used to commit fraud.
If you receive this type of email, you should not click on any links, open any attachments, call phone numbers listed or follow any instructions in the email. Please visit http://www.aa.com/phishing for more information.
AA.com Webmaster
I just got an email from [email protected] that says I have a travel voucher as a result of a canceled flight in Dallas due to weather. Is this a legit email or scam? I did have this cancelled travel due to snow in Dallas. I am a bit worried because it has an embedded link to "my voucher" and an attached .txt file it wants me to open.
Last edited by JDiver; Feb 16, 2010 at 9:57 am Reason: add / edit
#60
Moderator: Alaska Mileage Plan
Join Date: Feb 2005
Posts: 12,307
I just got an email from [email protected] that says I have a travel voucher as a result of a canceled flight in Dallas due to weather. Is this a legit email or scam? I did have this cancelled travel due to snow in Dallas. I am a bit worried because it has an embedded link to "my voucher" and an attached .txt file it wants me to open.
It's best to balance security with common sense.