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ARCHIVE: AA Five Star Service / FSS Personal Assistance (consolidated)

Old May 24, 2013, 3:53 pm
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Last edit by: JDiver
NOTE: The current thread can be found here.

Five Star Service : Personalized Departure, Connection, or Arrival services available in major US airports and some international airports.

Departing passengers are met curbside, assisted through check-in, escorted through an expedited security lane (Usually PriorityAAccess), escorted to the AAdmirals Club, escorted to the gate, and then they can either pre-board or be the last one to board.

Connecting passengers are met at the arrivals gate. For International arrivals, passengers are Escort through Immigration and Customs, baggage claim, and Security. Then, they are escorted to the AAdmirals Club, escorted to the gate, and then they can either pre-board or be the last one to board.

Arriving passengers are are met at the arrivals gate. For International arrivals, passengers are Escort through Immigration and Customs, and baggage claim.

AA Five Star Service have stated that they are not allowed into the Customs/Immigration hall at MIA. Passengers will be escorted to the customs/immigration hall and met when they exit the customs/immigration hall when the Five Star service will continue.

Some passengers have reported that they have been escorted through the Diplomatic lane at DFW, ORD, JFK. At MIA, no fast track is provided.

- Five Star Service also include Pro-active Flight Monitoring and Priority Re-Accommodation during Delays.
- Golf Carts are used to Escort passengers through the terminal in most locations (usually not offered at JFK)

- Five Star Service is available to customers with confirmed and ticketed travel on the day of Five Star Service in either First or Business class on at least one segment of the customer's itinerary.


US Airports
Los Angeles [LAX]
Miami [MIA]
New York Kennedy [JFK]
New York LaGuardia [LGA]
Boston [BOS]
Chicago [ORD]
Dallas/Fort Worth [DFW]
San Francisco [SFO]
Washington Reagan [DCA]

International
Buenos Aires [EZE]
London Heathrow [LHR]
Milan [MXP]
Narita [NRT]
Sao Paulo [GRU]

Cost (As of October 21, 2013)
Prices vary by location for the first passenger.
LAX, MIA, JFK, LGA - $250
BOS, ORD, DFW, SFO, DCA - $250
EZE, LHR, MXP, NRT, GRU - $300
Additional adults cost $75, additional children (17 and under) $50.


Assistance is provided by the Premium Passengers/Concierge Key Representatives
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ARCHIVE: AA Five Star Service / FSS Personal Assistance (consolidated)

 
Old Feb 14, 2010, 6:57 am
  #61  
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I wonder, do you pay double if you are two people traveling together? Sorry if this has been addressed upthread; I didn't see it.
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Old Feb 15, 2010, 3:30 pm
  #62  
 
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Originally Posted by vasantn
I wonder, do you pay double if you are two people traveling together? Sorry if this has been addressed upthread; I didn't see it.
I believe it was mentioned that the fee covers 2 adults + their kids (if applicable)
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Old Feb 15, 2010, 9:14 pm
  #63  
 
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Originally Posted by videomaker
That's good information and certainly pertinent to your father's travels.

In DZONELB's case, however, the only justification given is the pax does not speak English. I don't see how not speaking English would fall under disability assistance.
Unfortunately English is not one of the 5 languages my mother dominates fluently. On the same token, the majority of Americans only speak English and the age of multi-lingual FA is long gone.

Moreover, according to Merriam-Webster definition of disability http://www.merriam-webster.com/dictionary/disability she would qualify and according to AA, which does not define disability, it generalizes by simply stating challenge or disability.
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Old Feb 15, 2010, 9:30 pm
  #64  
 
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Originally Posted by DZONELB
Moreover, according to Merriam-Webster definition of disability http://www.merriam-webster.com/dictionary/disability she would qualify and according to AA, which does not define disability, it generalizes by simply stating challenge or disability.
Believe what you want. But the U.S. Department of Justice defines it differently under the Americans with Disabilities Act. I still don't see how not speaking a language would meet this definition--by any stretch.

"An individual with a disability is defined by the ADA as a person who has a physical or mental impairment that substantially limits one or more major life activities, a person who has a history or record of such an impairment, or a person who is perceived by others as having such an impairment."

Also, I didn't consider myself disabled when I had a 14-hour mechanical delay in Portugal and couldn't speak the language. Under DZONELB's interpretation, would someone be considered disabled only in a country where they could not speak the prevailing language?

Last edited by videomaker; Feb 15, 2010 at 9:38 pm
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Old Feb 15, 2010, 10:25 pm
  #65  
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On Sunday morning, I saw the Five Star Service advertised on the video monitors at the JFK PA check-in area at T-8.
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Old Feb 17, 2010, 1:14 am
  #66  
 
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Originally Posted by videomaker
Believe what you want. But the U.S. Department of Justice defines it differently under the Americans with Disabilities Act. I still don't see how not speaking a language would meet this definition--by any stretch.

"An individual with a disability is defined by the ADA as a person who has a physical or mental impairment that substantially limits one or more major life activities, a person who has a history or record of such an impairment, or a person who is perceived by others as having such an impairment."

Also, I didn't consider myself disabled when I had a 14-hour mechanical delay in Portugal and couldn't speak the language. Under DZONELB's interpretation, would someone be considered disabled only in a country where they could not speak the prevailing language?
Mom could have helped you out there as she speaks Portuguese fluently
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Old Feb 17, 2010, 7:46 am
  #67  
 
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Originally Posted by DZONELB
Mom could have helped you out there as she speaks Portuguese fluently
While that's a nice offer, I got around just fine there without needing a wheelchair or claiming to be disabled just because I couldn't speak the language. This discussion really doesn't have a lot to do with Five Star service, except that you offered it (claiming to be disabled and asking for a wheelchair) as an alternative.
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Old Mar 24, 2010, 6:04 pm
  #68  
 
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I was going to request Five Star Service from my parents, HSBC Premier card holders, but does anyone know if the promotion is still on? And are JFK and LAX still the only stations where this is available?

Matt
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Old Mar 24, 2010, 11:37 pm
  #69  
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Originally Posted by MGW2000
I was going to request Five Star Service from my parents, HSBC Premier card holders, but does anyone know if the promotion is still on?
HSBC says good thru May 31:

http://www.privileges.hsbcpremier.co...ffers/airlines

Originally Posted by MGW2000
And are JFK and LAX still the only stations where this is available?
That's correct, just T-8 (JFK) and T-4 (LAX).
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Old May 1, 2010, 10:44 am
  #70  
 
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Any way to pay to use CK ?

I've got my grandfather traveling international, connecting through JFK on CX to AA and am looking to pay for a CK type service. I recall reading that there was some sort of pay for use priority service but I can't find the thread (I really really did try searching).

He can walk and move just fine - but I wanted to make things easier for him just the same.

Please point me in the direction of that thread or let me have the info of the service (if it exists)
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Old May 1, 2010, 10:59 am
  #71  
 
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Originally Posted by dfyant
Please point me in the direction of that thread or let me have the info of the service (if it exists)
This is probably what you were looking for. It's a different program from CK, but some similarities in the ground services.

Five Star Service Mentioned in WSJ (consolidated)
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Old May 1, 2010, 11:20 am
  #72  
 
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Thank you very much.
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Old May 1, 2010, 11:53 am
  #73  
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JFK also has a wonderful service called Travelers Aid that operates 7 days a week, 10am-6pm. You can contact the office in advance and might be able to arrange for a volunteer to meet your grandfather and escort him to his connecting flight. I volunteer with this organization and have done plenty of "meet and escort" for older travelers or those with language barriers.

The number for Travelers Aid at JFK is 718-656-4870.

Last edited by ESpen36; May 1, 2010 at 12:00 pm
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Old May 8, 2010, 2:51 pm
  #74  
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Confusing end dates

I tried to book service for later this month, and the 5* desk told me the HSBC program ends on on 5/15. HSBC's website says 5/31.

I called 5* back and got a different agent, who told me that HSBC just extended some, but not all, of the booking codes through to 6/30, but then insisted mine was a 5/15 code (contrary to the HSBC website).

Anyone have any color on this? My code ended in "09." I suspect there are a number of codes floating around. Anyone aware of other codes?
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Old May 19, 2010, 9:46 pm
  #75  
 
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end with 10. check the HSBC Premier Privileges website (can be found on google)
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