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ARCHIVE: AA Five Star Service / FSS Personal Assistance (consolidated)

ARCHIVE: AA Five Star Service / FSS Personal Assistance (consolidated)

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Old Jul 2, 19, 2:03 pm   -   Wikipost
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Last edit by: JDiver
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NOTE: The current thread can be found here.

Five Star Service : Personalized Departure, Connection, or Arrival services available in major US airports and some international airports.

Departing passengers are met curbside, assisted through check-in, escorted through an expedited security lane (Usually PriorityAAccess), escorted to the AAdmirals Club, escorted to the gate, and then they can either pre-board or be the last one to board.

Connecting passengers are met at the arrivals gate. For International arrivals, passengers are Escort through Immigration and Customs, baggage claim, and Security. Then, they are escorted to the AAdmirals Club, escorted to the gate, and then they can either pre-board or be the last one to board.

Arriving passengers are are met at the arrivals gate. For International arrivals, passengers are Escort through Immigration and Customs, and baggage claim.

AA Five Star Service have stated that they are not allowed into the Customs/Immigration hall at MIA. Passengers will be escorted to the customs/immigration hall and met when they exit the customs/immigration hall when the Five Star service will continue.

Some passengers have reported that they have been escorted through the Diplomatic lane at DFW, ORD, JFK. At MIA, no fast track is provided.

- Five Star Service also include Pro-active Flight Monitoring and Priority Re-Accommodation during Delays.
- Golf Carts are used to Escort passengers through the terminal in most locations (usually not offered at JFK)

- Five Star Service is available to customers with confirmed and ticketed travel on the day of Five Star Service in either First or Business class on at least one segment of the customer's itinerary.


US Airports
Los Angeles [LAX]
Miami [MIA]
New York Kennedy [JFK]
New York LaGuardia [LGA]
Boston [BOS]
Chicago [ORD]
Dallas/Fort Worth [DFW]
San Francisco [SFO]
Washington Reagan [DCA]

International
Buenos Aires [EZE]
London Heathrow [LHR]
Milan [MXP]
Narita [NRT]
Sao Paulo [GRU]

Cost (As of October 21, 2013)
Prices vary by location for the first passenger.
LAX, MIA, JFK, LGA - $250
BOS, ORD, DFW, SFO, DCA - $250
EZE, LHR, MXP, NRT, GRU - $300
Additional adults cost $75, additional children (17 and under) $50.


Assistance is provided by the Premium Passengers/Concierge Key Representatives
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Old Dec 3, 16, 7:29 am
  #586  
Formerly known as cedricgerald
 
Join Date: Mar 2010
Posts: 2,352
MIA Intl arrival this week : diplomatic queue was used )
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Old Dec 3, 16, 7:45 am
  #587  
Moderator: American AAdvantage, TAP, Mexico, Technical Support and Feedback, and The Suggestion Box
 
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 61,113
Originally Posted by 2358 View Post
i see the Five Star Service is now available at BOS.

i am connecting at BOS from BA F, onto AA in F, but need to clear customs in BOS, and change terminal, likely from E to B.

Does anyone have experience of FFS at BOS?

We are flying during the holidays, so aircraft and airports likely very crowded, and have just 90 minutes to make the connection, though will only have carry ons.

Will FFS speed the process up? Will they meet us at the BA plane to get us quickly to immigration?

Will they speed up the terminal transfer (we are mobile, but can't walk as fast as the carts!)

if we miss our flight, am guessing later flights will be full already given the holiday season. what priority will we get for rebooking? will they look at other airlines? might we just get rebooked 2-3 days later?

worth it (to those that tried it on short connections)? i realise this is very subjective..

thanks
FFS should make your connection quite workable. Don't worry, the Premium Service agents are very canny and tenacious.
JDiver is offline  
Old Dec 3, 16, 8:33 am
  #588  
 
Join Date: Feb 2008
Location: SAV,JAX
Programs: AA-LT Gold 1.2MM ,DL, Marriott LT TITANIUM; HH Gold, AMEX PLT
Posts: 462
Originally Posted by ijgordon View Post
1) You need to be in first or business class.
2) According to the terms & condition: Itineraries involving airlines other than American Airlines or American Eagle may be accepted if flight departs from or arrives at an American Airlines terminal, and full access is allowed by local authorities. Not sure where the BA flights land in MIA, and if AA staff can get there.
3) I don't think they can expedite you through passport control in MIA, so that diminishes the value received.
We will be in First on BA and also on the E75 from MIA to JAX.
BA gets in in Terminal E in MIA.
I will call them and find out if they can do it.
I used them in ORD last year and it was a great experience.
Thanks

NOTE: The current thread can be found here.

Last edited by JDiver; Jul 2, 19 at 10:02 pm Reason: Insert Moderator note
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