May 24, 2013, 3:53 pm
Last edit by: JDiver
NOTE: The current thread can be found here.
Five Star Service : Personalized Departure, Connection, or Arrival services available in major US airports and some international airports.
Departing passengers are met curbside, assisted through check-in, escorted through an expedited security lane (Usually PriorityAAccess), escorted to the AAdmirals Club, escorted to the gate, and then they can either pre-board or be the last one to board.
Connecting passengers are met at the arrivals gate. For International arrivals, passengers are Escort through Immigration and Customs, baggage claim, and Security. Then, they are escorted to the AAdmirals Club, escorted to the gate, and then they can either pre-board or be the last one to board.
Arriving passengers are are met at the arrivals gate. For International arrivals, passengers are Escort through Immigration and Customs, and baggage claim.
AA Five Star Service have stated that they are not allowed into the Customs/Immigration hall at MIA. Passengers will be escorted to the customs/immigration hall and met when they exit the customs/immigration hall when the Five Star service will continue.
Some passengers have reported that they have been escorted through the Diplomatic lane at DFW, ORD, JFK. At MIA, no fast track is provided.
- Five Star Service also include Pro-active Flight Monitoring and Priority Re-Accommodation during Delays.
- Golf Carts are used to Escort passengers through the terminal in most locations (usually not offered at JFK)
- Five Star Service is available to customers with confirmed and ticketed travel on the day of Five Star Service in either First or Business class on at least one segment of the customer's itinerary.
US Airports
Los Angeles [LAX]
Miami [MIA]
New York Kennedy [JFK]
New York LaGuardia [LGA]
Boston [BOS]
Chicago [ORD]
Dallas/Fort Worth [DFW]
San Francisco [SFO]
Washington Reagan [DCA]
International
Buenos Aires [EZE]
London Heathrow [LHR]
Milan [MXP]
Narita [NRT]
Sao Paulo [GRU]
Cost (As of October 21, 2013)
Prices vary by location for the first passenger.
LAX, MIA, JFK, LGA - $250
BOS, ORD, DFW, SFO, DCA - $250
EZE, LHR, MXP, NRT, GRU - $300
Additional adults cost $75, additional children (17 and under) $50.
Assistance is provided by the Premium Passengers/Concierge Key Representatives
ARCHIVE: AA Five Star Service / FSS Personal Assistance (consolidated)
May 23, 2016, 1:37 pm
#526
FlyerTalk Evangelist
Join Date: Feb 2012
Programs: AAdvantage Executive Platinum, Delta Silver Medallion, Marriott Bonvoy Ambassador
Posts: 14,104
I second what JDiver writes. I use FSS regularly, and I am no movie star. I am a middle-aged lady who uses a wheelchair to get around. I am PLT and have AC membership. When I travel on my own (usually out of JFK), I find FSS is a must, since it makes it much, much (did I mention much?) easier to get from the car service, through security, to the AC. When I am traveling with my husband, we will sometimes use FSS, sometimes not (a lot will depend on whether he feels like dealing with the lines and the time of day, etc.).
Honestly, if we were older, I'm sure we would be using FSS all. the. time. The service is kind and reliable, without being fawning and overbearing.
Honestly, if we were older, I'm sure we would be using FSS all. the. time. The service is kind and reliable, without being fawning and overbearing.
May 23, 2016, 1:53 pm
#527
Suspended
Join Date: Mar 2001
Location: FIND ME ON TWITTER FOR THE LATEST
Posts: 27,730
Thanks for the reply.
When I spoke to the 5* rep on the phone she seemed to be trying to discourage me from using the service. She stated it mostly so stars and pro athletes didn't have to sign autographs while on the way to a flight.
That isn't the same description of service I get after reading the many, many experiences of flyers that have actually used the service.
When I spoke to the 5* rep on the phone she seemed to be trying to discourage me from using the service. She stated it mostly so stars and pro athletes didn't have to sign autographs while on the way to a flight.
That isn't the same description of service I get after reading the many, many experiences of flyers that have actually used the service.
May 24, 2016, 9:24 am
#528
Join Date: Dec 2012
Location: ORD
Programs: AA EXP, UA GM (2013 Gold, 2014 Silver), Hyatt Diamond, SPG Gold, IHG Platinum, Marriott Silver
Posts: 435
Five Star Service is not available at Sydney (so they offer n escort), but it has been included gratis at LAX on arrival (or departure, I suppose). Look for the FSS / Premium Services agent to meet you on the jetway by the aircraft door on arrival at LAX. They should pass through formalities with you, walk you to the ground floor entrance to Flagship Check-in, to the front of the security queue and from then - let them know in accord with your schedule - either from Gate 41 to the Tarmac and the Cadillac SUV for transport to the remote Eagle terminal and the "Eagle's Nest" Admirals Clublet, or to the Admirals Club and Flagship Lounge for some R and R (shower, libations and snacks, etc.) before taking you to the remote Eagle Terminal.
At least that's how it has worked for me, arriving on AA 73.
At least that's how it has worked for me, arriving on AA 73.
May 24, 2016, 3:30 pm
#529
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Services include:
Connection assistance
You'll be greeted upon arrival and escorted to your next flight. If you have time, we’ll accompany you to the Admirals Club lounge (where available).
Includes:
- Arrival gate meet and greet
- Admirals Club lounge access
- Priority re-accommodation during delays
- Gate escort
- Assistance with connections on other airlines
- Early boarding
Arrival assistance
Upon arrival, we’ll meet you at the gate and escort you through Customs and Immigration and/or baggage claim.
Includes:
- Arrival gate meet and greet
- Car service coordination
- Escort through Customs and Immigration for international arrivals
- Admirals Club lounge access**
- Escort to Baggage Claim
- Luggage retrieval
- Escort to car service
*Five Star Service does not include continuous care, medical assistance, dispensing medication, assistance with meals or aid within a restroom. Contact Reservations at 800-433-7300 for help with these needs.
**Admirals Club lounge access not available on international arrivals.
Flagship Lounge would only be included for those who can access via class of service or status. (Note: I'm posting my experience over the times I've used FSS, several times in the last six months alone.)
May 24, 2016, 3:47 pm
#530
FlyerTalk Evangelist
Join Date: Feb 2012
Programs: AAdvantage Executive Platinum, Delta Silver Medallion, Marriott Bonvoy Ambassador
Posts: 14,104
Please note that, while FSS personnel will not help you inside the restroom, they will help you get to the restroom within the AC (if you need special assistance). The accessible restrooms within the ACs are, in my experience, quite large and comfortable. Easy to use if you are on your own, and definitely good if you are helping a companion or parent who needs a bit of assistance before/after a flight. When in doubt, ask at the front desk.
May 24, 2016, 5:59 pm
#531
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Please note that, while FSS personnel will not help you inside the restroom, they will help you get to the restroom within the AC (if you need special assistance). The accessible restrooms within the ACs are, in my experience, quite large and comfortable. Easy to use if you are on your own, and definitely good if you are helping a companion or parent who needs a bit of assistance before/after a flight. When in doubt, ask at the front desk.
May 25, 2016, 7:08 am
#532
Join Date: Apr 2015
Posts: 6
Thanks for the replies.
The dynamic duo flies home today. I hope the paparazzi can be kept at bay.
I'll report back on their LGA experience.
The dynamic duo flies home today. I hope the paparazzi can be kept at bay.
I'll report back on their LGA experience.
May 25, 2016, 7:53 am
#533
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
May 25, 2016, 8:47 am
#534
Join Date: Dec 2012
Location: ORD
Programs: AA EXP, UA GM (2013 Gold, 2014 Silver), Hyatt Diamond, SPG Gold, IHG Platinum, Marriott Silver
Posts: 435
Thanks for the feedback. I've update the phone # in the reservation so they can reach us. This will be very useful for my mom since she hasn't traveled in about a decade.
May 26, 2016, 4:59 pm
#535
Join Date: Apr 2015
Posts: 6
The ladies were well taken care of in LGA.
They were met at the curb ready to check the luggage, taken through security without any hassle. The mother-in-law thought the AC club was the greatest thing. They were the first on the plane, then back home.
It's an expensive service but did make the travel experience hassle free for my wife.
Well worth the money.
Thanks to the posters on this thread for the information, they were more helpful than 2 of the 5* agents I spoke to.
They were met at the curb ready to check the luggage, taken through security without any hassle. The mother-in-law thought the AC club was the greatest thing. They were the first on the plane, then back home.
It's an expensive service but did make the travel experience hassle free for my wife.
Well worth the money.
Thanks to the posters on this thread for the information, they were more helpful than 2 of the 5* agents I spoke to.
Aug 29, 2016, 7:25 pm
#536
Join Date: Jul 2016
Posts: 34
JFK FSS
Currently booked 2F tickets on MIA-LAX-NRT(JL) but hoping to switch the connection to transiting through JFK (saves about 4 hours + more time in JL F). The connection is about 90min, any idea if Five Star Service would provide some sort of airside transfer so that I don't have to exit security, change terminals, and then reclear security?
Aug 29, 2016, 9:05 pm
#537
Suspended
Join Date: Oct 2011
Location: LAX
Programs: AAdvantage EXPLAT, Hilton Diamond, SPG/Marriott Gold, IHG Platinum, Citi Exec MC, Amex Plat
Posts: 1,443
Currently booked 2F tickets on MIA-LAX-NRT(JL) but hoping to switch the connection to transiting through JFK (saves about 4 hours + more time in JL F). The connection is about 90min, any idea if Five Star Service would provide some sort of airside transfer so that I don't have to exit security, change terminals, and then reclear security?
Aug 30, 2016, 7:23 am
#538
Join Date: Jul 2016
Posts: 34
Yeah I understand that. Hence, my question about getting FSS at JFK to not have to deal with an annoying transfer. If some sort of Tarmac transfer is available, then I'd much prefer the JFK flight - much better schedule-wise and I only have to spend 2.5hrs on an AA 738 instead of 5.
Aug 30, 2016, 7:59 am
#539
Join Date: Sep 2002
Posts: 544
Was recently told by FSS that the paid service is only available to passengers traveling in F? Is that true and is that a recent change?
