May 24, 2013, 3:53 pm
Last edit by: JDiver
NOTE: The current thread can be found here.
Five Star Service : Personalized Departure, Connection, or Arrival services available in major US airports and some international airports.
Departing passengers are met curbside, assisted through check-in, escorted through an expedited security lane (Usually PriorityAAccess), escorted to the AAdmirals Club, escorted to the gate, and then they can either pre-board or be the last one to board.
Connecting passengers are met at the arrivals gate. For International arrivals, passengers are Escort through Immigration and Customs, baggage claim, and Security. Then, they are escorted to the AAdmirals Club, escorted to the gate, and then they can either pre-board or be the last one to board.
Arriving passengers are are met at the arrivals gate. For International arrivals, passengers are Escort through Immigration and Customs, and baggage claim.
AA Five Star Service have stated that they are not allowed into the Customs/Immigration hall at MIA. Passengers will be escorted to the customs/immigration hall and met when they exit the customs/immigration hall when the Five Star service will continue.
Some passengers have reported that they have been escorted through the Diplomatic lane at DFW, ORD, JFK. At MIA, no fast track is provided.
- Five Star Service also include Pro-active Flight Monitoring and Priority Re-Accommodation during Delays.
- Golf Carts are used to Escort passengers through the terminal in most locations (usually not offered at JFK)
- Five Star Service is available to customers with confirmed and ticketed travel on the day of Five Star Service in either First or Business class on at least one segment of the customer's itinerary.
US Airports
Los Angeles [LAX]
Miami [MIA]
New York Kennedy [JFK]
New York LaGuardia [LGA]
Boston [BOS]
Chicago [ORD]
Dallas/Fort Worth [DFW]
San Francisco [SFO]
Washington Reagan [DCA]
International
Buenos Aires [EZE]
London Heathrow [LHR]
Milan [MXP]
Narita [NRT]
Sao Paulo [GRU]
Cost (As of October 21, 2013)
Prices vary by location for the first passenger.
LAX, MIA, JFK, LGA - $250
BOS, ORD, DFW, SFO, DCA - $250
EZE, LHR, MXP, NRT, GRU - $300
Additional adults cost $75, additional children (17 and under) $50.
Assistance is provided by the Premium Passengers/Concierge Key Representatives
ARCHIVE: AA Five Star Service / FSS Personal Assistance (consolidated)
Feb 1, 2016, 3:13 pm
#497
Join Date: Feb 2008
Location: SAV,JAX
Programs: AA-LT Gold 1.2MM ,DL, Marriott LT TITANIUM; HH Gold, AMEX PLT
Posts: 495
Thanks.
Feb 2, 2016, 8:39 am
#498
Join Date: Mar 2010
Posts: 2,592
LHR
I was connecting from CDG to LAX (BA to AA)
The escort was very kind
No car service from T5 to T3, we had to take the bus with the unwashed masses (me in a bus.... DYKWIM ....totaly unacceptable )
Escort told me that she checked with her manager and will have access to FL instead than the AC (I told her that I'm flying in F and she apologies, she was confused with the CDG-LHR in J)
I had the same luck last time traveling in Y so this is probably consistent to have FL access with FS at LHR
Escort allow me not to make the line to have a new BP as she already reprinted it (seems required at LHR)
Escort does not allow me to reduce the line at security (the line was extremely short anyway)
Walk to the gate one hour prior departure (was screened again, wonder why I'm often screened at LHR for flight to the US and almost never screened at CDG (still for flight to the US)
Boarded prior everyone else and ... 3 pax were already seated. (one was a uniformed pilot)
FS in LHR is not as usuful as MIA where you have immigration line that you can cut, a buggy transfer everywhere and a lower rate
But definitely a good experience
I was connecting from CDG to LAX (BA to AA)
The escort was very kind
No car service from T5 to T3, we had to take the bus with the unwashed masses (me in a bus.... DYKWIM ....totaly unacceptable )
Escort told me that she checked with her manager and will have access to FL instead than the AC (I told her that I'm flying in F and she apologies, she was confused with the CDG-LHR in J)
I had the same luck last time traveling in Y so this is probably consistent to have FL access with FS at LHR
Escort allow me not to make the line to have a new BP as she already reprinted it (seems required at LHR)
Escort does not allow me to reduce the line at security (the line was extremely short anyway)
Walk to the gate one hour prior departure (was screened again, wonder why I'm often screened at LHR for flight to the US and almost never screened at CDG (still for flight to the US)
Boarded prior everyone else and ... 3 pax were already seated. (one was a uniformed pilot)
FS in LHR is not as usuful as MIA where you have immigration line that you can cut, a buggy transfer everywhere and a lower rate
But definitely a good experience
Feb 2, 2016, 9:06 am
#499
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
If one of your party has a mobility impairment, I'd call the number given and inquire.
Last edited by JDiver; May 7, 2016 at 1:44 pm
Feb 5, 2016, 10:59 am
#500
Join Date: Jan 2004
Location: DCA
Programs: AA Executive Platinum
Posts: 2,085
Apologies if this has been previously answered.
Does FSS include Admirals Club access at any airport in the passenger's itinerary on the day of travel, or only the airport in which the FSS service was purchased for?
Example: If I purchase departure assistance for someone at DCA but they have a connection at DFW, can they also access the Admirals Club in DFW too?
Does FSS include Admirals Club access at any airport in the passenger's itinerary on the day of travel, or only the airport in which the FSS service was purchased for?
Example: If I purchase departure assistance for someone at DCA but they have a connection at DFW, can they also access the Admirals Club in DFW too?
Feb 5, 2016, 11:31 pm
#501
FlyerTalk Evangelist
Join Date: Aug 2005
Location: Chicago
Posts: 11,513
Apologies if this has been previously answered.
Does FSS include Admirals Club access at any airport in the passenger's itinerary on the day of travel, or only the airport in which the FSS service was purchased for?
Example: If I purchase departure assistance for someone at DCA but they have a connection at DFW, can they also access the Admirals Club in DFW too?
Does FSS include Admirals Club access at any airport in the passenger's itinerary on the day of travel, or only the airport in which the FSS service was purchased for?
Example: If I purchase departure assistance for someone at DCA but they have a connection at DFW, can they also access the Admirals Club in DFW too?
Originally Posted by AA Five Star Service Receipt
Flagship Check-in Access
As a Five Star Service customer, you have access to our new
Flagship Check-in at participating airports. This exclusive and
personalized check-in service, along with your Five Star
representatives, will help expedite your travel experience. Visit
aa.com/flagshipcheckin for more information.
Admirals Club Access
Admirals Club Day Pass is included with purchase of Five Star
Service and access is granted at all Admirals Club locations on day
of purchased Five Star greet. Please provide a copy of your Five
Star email confirmation along with a government issued photo ID for
access. Day Pass valid only for customers with paid Five Star
Service.
As a Five Star Service customer, you have access to our new
Flagship Check-in at participating airports. This exclusive and
personalized check-in service, along with your Five Star
representatives, will help expedite your travel experience. Visit
aa.com/flagshipcheckin for more information.
Admirals Club Access
Admirals Club Day Pass is included with purchase of Five Star
Service and access is granted at all Admirals Club locations on day
of purchased Five Star greet. Please provide a copy of your Five
Star email confirmation along with a government issued photo ID for
access. Day Pass valid only for customers with paid Five Star
Service.
Hope that helps.
Feb 7, 2016, 3:10 am
#502
Join Date: Jan 2015
Location: Bangkok / London
Programs: BA Silver, AmEx Platinum, AVIS Presidents Club, Marriott Titanium Elite
Posts: 1,106
I would like to experience the Five Star Service for either a 07:00 departure JFK-LAX or for the return flight at 23:30 LAX-JFK.
This is the first time I would be using the service and wondered which would be the better experience? I am travelling in J both ways.
For context, I would be landing at 10pm from LHR the day before the first flight but going into the city to meet some friends, so this would be a departure service rather than transfer. For the return I would be coming from a week in LA so could be at the airport at any time before my 23:30 flight.
This is the first time I would be using the service and wondered which would be the better experience? I am travelling in J both ways.
For context, I would be landing at 10pm from LHR the day before the first flight but going into the city to meet some friends, so this would be a departure service rather than transfer. For the return I would be coming from a week in LA so could be at the airport at any time before my 23:30 flight.
Feb 10, 2016, 12:55 pm
#503
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Apologies if this has been previously answered.
Does FSS include Admirals Club access at any airport in the passenger's itinerary on the day of travel, or only the airport in which the FSS service was purchased for?
Example: If I purchase departure assistance for someone at DCA but they have a connection at DFW, can they also access the Admirals Club in DFW too?
Does FSS include Admirals Club access at any airport in the passenger's itinerary on the day of travel, or only the airport in which the FSS service was purchased for?
Example: If I purchase departure assistance for someone at DCA but they have a connection at DFW, can they also access the Admirals Club in DFW too?
Apr 10, 2016, 12:07 pm
#504
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Flagship Check-In Access
As a Five Star Service customer, you have access to our Flagship
Check-In at participating airports. This exclusive and personalized
check-in service, along with your Five Star Service representative,
will help expedite your travel experience. For more information, visit
aa.com/flagshipcheckin.
Admirals Club Access
Admirals Club access is included with the purchase of Five Star
Service only at the airport where Five Star Service is bought.
User note: through flights (connecting flights using the same flight number, e.g. AA111 FCO-ORD on a 772 to AA111 ORD-LAX on a 738) pose special challenges and may require assistance from the FSS Help Desk and more telephone time.
As a Five Star Service customer, you have access to our Flagship
Check-In at participating airports. This exclusive and personalized
check-in service, along with your Five Star Service representative,
will help expedite your travel experience. For more information, visit
aa.com/flagshipcheckin.
Admirals Club Access
Admirals Club access is included with the purchase of Five Star
Service only at the airport where Five Star Service is bought.
User note: through flights (connecting flights using the same flight number, e.g. AA111 FCO-ORD on a 772 to AA111 ORD-LAX on a 738) pose special challenges and may require assistance from the FSS Help Desk and more telephone time.
Using FSS at LHR will require 20% VAT to be collected in addition to the required service fees.
Last edited by JDiver; Apr 10, 2016 at 12:13 pm
Apr 10, 2016, 2:49 pm
#505
Join Date: Feb 2008
Location: SAV,JAX
Programs: AA-LT Gold 1.2MM ,DL, Marriott LT TITANIUM; HH Gold, AMEX PLT
Posts: 495
This practice seems to have changed. As added in the wikipost today (from a confirmatory receipt):
The user note is not part of the FSS communication; it is based on a user's experience.
Using FSS at LHR will require 20% VAT to be collected in addition to the required service fees.
The user note is not part of the FSS communication; it is based on a user's experience.
Using FSS at LHR will require 20% VAT to be collected in addition to the required service fees.
Last edited by tbrein; Apr 10, 2016 at 2:58 pm
Apr 10, 2016, 8:13 pm
#506
FlyerTalk Evangelist
Join Date: Jan 2007
Location: BOS/UTH
Programs: AA LT PLT; QR GLD; Bonvoy LT TIT
Posts: 12,753
Admirals Club access is included with the purchase of Five Star Service only at the airport where Five Star Service is bought.
Last edited by Dr. HFH; Apr 10, 2016 at 8:45 pm
Apr 28, 2016, 1:11 am
#507
Join Date: Jan 2014
Posts: 291
I'm considering FSS for my relative for NRT-ORD-LAX in August with a 2.5hr connection at ORD. Does FSS provide car transportation between terminal 5 and 3? Or do they still have to use the airtrain? Does FSS provide fast lane CBP for non US citizen?
Last edited by mbfanos; Apr 28, 2016 at 1:32 am
Apr 28, 2016, 11:08 am
#508
Join Date: Mar 2010
Posts: 2,592
The buggy was used within the AA terminal. (terminal 3 ?,)
I remember making some customs lanes the few times I tried 5S at ORD. believe it was the regular one (not diplomatic nor crew).
The more I think about it the more I believe that I always made the regular lane at ORD.
Is there still a completely separate channel for pax with carry one only ? This one is better than 5S and is free
Apr 28, 2016, 2:42 pm
#509
Join Date: Jan 2014
Posts: 291
I was "escorted" in the regular tran.
The buggy was used within the AA terminal. (terminal 3 ?,)
I remember making some customs lanes the few times I tried 5S at ORD. believe it was the regular one (not diplomatic nor crew).
The more I think about it the more I believe that I always made the regular lane at ORD.
Is there still a completely separate channel for pax with carry one only ? This one is better than 5S and is free
The buggy was used within the AA terminal. (terminal 3 ?,)
I remember making some customs lanes the few times I tried 5S at ORD. believe it was the regular one (not diplomatic nor crew).
The more I think about it the more I believe that I always made the regular lane at ORD.
Is there still a completely separate channel for pax with carry one only ? This one is better than 5S and is free
Apr 28, 2016, 3:34 pm
#510
Join Date: Mar 2010
Posts: 2,592
So the FSS at ORD for International-domestic is like: greeting at the gate -> escort through immigration (what does the agent do when you're in line waiting for CBP officer?) -> collect bags -> go with you to AA terminal -> flagship check in -> "priority" screening -> cart to lounge -> cart to gate?
There is no check in just to drop your bags.
Buggy is not always available
If you wait at the regular lane, you're one your own (escort is probably playing on her phone
If you're at the diplomatic lane he/she'll wait with you as this is short