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ARCHIVE: AA Five Star Service / FSS Personal Assistance (consolidated)

Old May 24, 2013, 3:53 pm
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Last edit by: JDiver
NOTE: The current thread can be found here.

Five Star Service : Personalized Departure, Connection, or Arrival services available in major US airports and some international airports.

Departing passengers are met curbside, assisted through check-in, escorted through an expedited security lane (Usually PriorityAAccess), escorted to the AAdmirals Club, escorted to the gate, and then they can either pre-board or be the last one to board.

Connecting passengers are met at the arrivals gate. For International arrivals, passengers are Escort through Immigration and Customs, baggage claim, and Security. Then, they are escorted to the AAdmirals Club, escorted to the gate, and then they can either pre-board or be the last one to board.

Arriving passengers are are met at the arrivals gate. For International arrivals, passengers are Escort through Immigration and Customs, and baggage claim.

AA Five Star Service have stated that they are not allowed into the Customs/Immigration hall at MIA. Passengers will be escorted to the customs/immigration hall and met when they exit the customs/immigration hall when the Five Star service will continue.

Some passengers have reported that they have been escorted through the Diplomatic lane at DFW, ORD, JFK. At MIA, no fast track is provided.

- Five Star Service also include Pro-active Flight Monitoring and Priority Re-Accommodation during Delays.
- Golf Carts are used to Escort passengers through the terminal in most locations (usually not offered at JFK)

- Five Star Service is available to customers with confirmed and ticketed travel on the day of Five Star Service in either First or Business class on at least one segment of the customer's itinerary.


US Airports
Los Angeles [LAX]
Miami [MIA]
New York Kennedy [JFK]
New York LaGuardia [LGA]
Boston [BOS]
Chicago [ORD]
Dallas/Fort Worth [DFW]
San Francisco [SFO]
Washington Reagan [DCA]

International
Buenos Aires [EZE]
London Heathrow [LHR]
Milan [MXP]
Narita [NRT]
Sao Paulo [GRU]

Cost (As of October 21, 2013)
Prices vary by location for the first passenger.
LAX, MIA, JFK, LGA - $250
BOS, ORD, DFW, SFO, DCA - $250
EZE, LHR, MXP, NRT, GRU - $300
Additional adults cost $75, additional children (17 and under) $50.


Assistance is provided by the Premium Passengers/Concierge Key Representatives
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ARCHIVE: AA Five Star Service / FSS Personal Assistance (consolidated)

 
Old Oct 5, 2009, 8:38 pm
  #31  
brp
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Originally Posted by Pizzaman
Was getting ready to cancel, since my private banker blows.
Then why cancel?

Cheers.
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Old Oct 6, 2009, 8:08 am
  #32  
 
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<redacted>

Last edited by UncleDude; Oct 6, 2009 at 8:42 am Reason: redacted quoted deleted post
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Old Oct 6, 2009, 12:42 pm
  #33  
 
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American Airlines Five Star Service for HSBC Premier clients

I received the same email, compliments of HSBC Premier...


From November 16, 2009 through May 15, 2010, receive American AirlinesŪ Five Star ServiceSM compliments of HSBC Premier when you fly into and out of New York Kennedy International Airport or Los Angeles International Airport. A personal Five Star Service representative will meet you curbside or at your arrival gate, assist with baggage and check-in, help expedite your way through security and escort you to an American Airlines Admirals ClubŪ lounge.

Additional details forthcoming the week of October 26th about how to book your reservation.
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Old Oct 6, 2009, 7:09 pm
  #34  
 
Join Date: Jul 2001
Location: YVR
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Originally Posted by dfyant
Anyone know of a similar paid service at YVR or PHX // US Air?
Although the question is slightly OT, in YVR if you have a Nexus card you don't get a personal escort through, but you can skip to the front of most lines. For flights to the US you can go to the front of the line where they do ID checks before the duty free, can then skip the immigration line entirely, skip to the front of the customs line, and take the priority lane for security.
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Old Oct 7, 2009, 6:43 am
  #35  
 
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Originally Posted by brp
Then why cancel?

Cheers.
The last time I had to clear security at LAX was 3 years ago on a mileage run when I left the terminal for an hour to go have lunch.

HSBC has lowered their interest rates on interest bearing accounts to numbers so small, I can't read them. BOA offering much more robust rates and better service.

I guess I'll wait to see what the announcement at the end of the month looks like. If it's just LAX and JFK, I'd tend to think it's not worth it for me.
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Old Oct 17, 2009, 12:33 am
  #36  
 
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Location: The Bay Area, USA
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Promo for HSBC Plus

I logged into my HSBC account and found this promo. I remember reading about AA's Five Star service in the WSJ years ago and found this thread. Looks like HSBC is expanding the AA promo to new Plus checking (basically one level below Premier) customers. This promo lasts longer than the HSBC Premier promo mentioned by others.

Receive American AirlinesŪ Five Star ServiceSM compliments of HSBC*:

1. Apply for PLUS BANKING from HSBC between October 5 and December 31, 2009 and
2. Open the account with an initial minimum deposit of $8,000 of new money and
3. Make three qualifying bill payments using HSBC online Bill Pay service.

Apply Online for PLUS BANKING

Qualified PLUS BANKING customers receive American AirlinesŪ Five Star ServiceSM when flying out of New York Kennedy International Airport or Los Angeles International Airport November 16, 2009 - May 15, 2010. A personal Five Star Service representative will meet you, assist with baggage and check-in, help expedite your way through security, provide access to an American Airline Admirals ClubŪ lounge, and assist you to your gate.

http://www.hsbcdirect.com/1/2/3/pers...BUS_CSM0001392
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Old Oct 17, 2009, 6:52 am
  #37  
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So do they get to cut in line at LAX security? I was there last Tuesday around 1:30-2pm and the security line was a monster. It took about 30 minutes in the priority line. I've literally never waited this long in the post-post-9/11 period. They had 4 of the 6 lanes open (2 for priority), but the x-ray operators were going really slow. Everyone was bltching and others who seemed like frequent ex-LAX fliers were saying they never see it like this.

Of course I was thinking about this service at that time...
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Old Oct 17, 2009, 8:24 am
  #38  
 
Join Date: Mar 2008
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Originally Posted by askmrlee
I logged into my HSBC account and found this promo. I remember reading about AA's Five Star service in the WSJ years ago and found this thread. Looks like HSBC is expanding the AA promo to new Plus checking (basically one level below Premier) customers. This promo lasts longer than the HSBC Premier promo mentioned by others.

Receive American AirlinesŪ Five Star ServiceSM compliments of HSBC*:

1. Apply for PLUS BANKING from HSBC between October 5 and December 31, 2009 and
2. Open the account with an initial minimum deposit of $8,000 of new money and
3. Make three qualifying bill payments using HSBC online Bill Pay service.

Apply Online for PLUS BANKING

Qualified PLUS BANKING customers receive American AirlinesŪ Five Star ServiceSM when flying out of New York Kennedy International Airport or Los Angeles International Airport November 16, 2009 - May 15, 2010. A personal Five Star Service representative will meet you, assist with baggage and check-in, help expedite your way through security, provide access to an American Airline Admirals ClubŪ lounge, and assist you to your gate.

http://www.hsbcdirect.com/1/2/3/pers...BUS_CSM0001392
Just a tiny detail:
To avoid a monthly maintenance fee of $15.00 you must maintain $15,000 in combined U.S. personal deposit and investment balances
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Old Jan 24, 2010, 8:26 pm
  #39  
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Originally Posted by ijgordon
So do they get to cut in line at LAX security?
Yes, you do go to the front of the security line.

I've used the HSBC free-pass for this service 3 times now (twice at LAX, once at JFK). Without a doubt, it takes the stress level of flying down as low as you could go without flying private.

For departures, AA gives you your host's mobile number. Simply call him/her when you're 15 minutes away from the terminal, and they'll meet you curbside. My boarding pass was printed and ready, and the host took most/all of the hand luggage and brought me straight to the front of the line at the security queue.

Once through security, I was brought to the Flagship Lounge (I was on an I fare upgraded to A, and I technically wasn't eligible for FL access...but clearly, neither here nor there for my host.) About 40 minutes before departure, my host came back to pick me up in the FL, took my bags and brought me directly to the gate - though boarding hadn't begun, he scanned my BP (he had a second copy of the BP in his pocket, so I didn't even need to present my BP) in the reader, opened the gate door and pre-boarded me. No questions asked by any other staff at any time - not at security, not at AC/FL, not at gate.

My host stowed my hand luggage in the overhead lockers for me, and I was seated in 2D (767-200) with champagne in hand before the next pax was on. (Full disclosure: You do get kicked by about 100 people crossing to the far side of the plane on 767-200 2D seat, but this has nothing to do with 5-Star.)

I'm an experienced business traveler - I do not get worked up about going to the airport - but this took the level of ease to a whole new level. It was pretty close to flying private.

I also used the service once upon arrival (since HSBC is paying). For this service, the host meets you at the door to the plane (on the jetway, right next to the door down to the tarmac) with a sign with your name on it. They help you with your hand luggage and have already coordinated a location with your driver (give your car service details in advance) to hand you off. This is nice, but I wouldn't pay out-of-pocket for arrivals service, unless I had a lot of hand luggage.

I have been tipping $20 each time for 5-star service, which I think is the right amount.

I have already booked 5-star service for trips later in the year, after the HSBC promo ends. I had to pay for the service (I was hoping to slip through the cracks and go beyond HSBC's promo period by booking now, but no luck), but on the departure side, particularly when traveling en famille, using this service is a no-brainer.

AA advised me that they are increasing the price for departures service from $100 to $200 some point soon.

Earlier this month, I called one day in advance to make a booking for service at JFK, and was told they were sold-out.

Three soft things happened as part of using this service:

(1) For each time with departures, when you are brought on the plane early, the FA's seem to think you are someone famous. The LAX-JFK route gets a lot of celebrity-types in general, and when using 5-star service to board, I definitely got better/more attentive in-flight service in the 3-class F cabin than I normally experience in this cabin on this route. Twice now on this route (100% of the times I used the service on this route) (it's been a busy January flying for me) a male FA came up to me early in the flight and said one of the female FA's either (a) thought I was 'cute' or (b) otherwise wondering who I was and wanted to chat (or both). I'm a run of the mill investment fund manager. While I don't count myself as ugly, I don't look like anyone famous and I can count on two hands (maybe one hand!) the number of times women have come up to me unsolicited to 'chat' in my life. At a minimum, the overtures made me chuckle (to myself).

(2) I thought really nice things about HSBC Bank at the airport each time. I am fortunate to be able to keep enough money there to keep them interested in me, and little things like this (plus my wife's ipod last year, and her new Kindle which is coming, both gratis from HSBC) really do endear you to your bank.

(3) I've got to fly somewhere this week from NYC. It's a <1,500 mile trip, so I would normally go to LGA for departure. But, my first request to my sec'y was to 'see if American has service there from JFK.' Alas, where I wanted to go was only served from LGA when I needed to go.

Verdict: If (a) spending $200 (reflecting the price increase) + $20 tip isn't a big deal to you or (b) you are traveling with 2 or more kids, for departure service, this service is definitely worth it.

Last edited by NYBanker; Jan 24, 2010 at 8:34 pm Reason: Clarified one matter regarding luggage handling.
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Old Feb 5, 2010, 11:06 pm
  #40  
 
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I don't really understand. Why is this so much cheaper than the cost difference between economy and business?

By far, I'd prefer to fly coach with 5* service than business.
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Old Feb 6, 2010, 3:52 am
  #41  
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Is this service still available?
What is the current price?
Is there an official AA webpage with info?
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Old Feb 6, 2010, 10:49 am
  #42  
 
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Several circumstances would make this service highly desirable, e.g., very tight schedules, holiday travel, family travel, weather changes, exhausted from lack of rest, carrying more luggage than usual, unusually long security lines, etc.

AA should consider expanding this service as an additional revenue stream. The existing 5* service could be divided in two: "Pre-arranged 5*" and a more profitable "On-Site 5*" where an additional premium is paid for immediate arrangements. Priority would be given to full fare & elites.

I personally have had plenty of situations (esp. holiday travel timeframes) where I would have gladly paid a premium to be able to bypass long TSA lines and/or take an earlier flight.

Other advantages to AA is they could theoretically free up confirmed business upgrades in exchange for this service. On some occassions, I would happily swap my upgrade for a 5* service. Of course, some days I would not.
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Old Feb 6, 2010, 3:39 pm
  #43  
 
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I know this is probably of topic, but i think might be useful information for people with elderly travelers.

When i arrange for my mom's travel i usually have them send her in a wheelchair as she doesn't speak English and most of the services that this seems to provide is provided for her through out the US. Well except the AC access, but that's included in the airfares i get her anyhow. She get's taken to a gate and then met at connecting gates and ferried to the other gates and she doesn't have to deal with her carry-on.

The first time i had it done, she was connecting via MIA for her LAX-PTY flight. Dad got scared when he went to pick her up at the airport as she was leaving customs in a wheelchair, but now he knows.
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Old Feb 7, 2010, 6:23 am
  #44  
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Originally Posted by DZONELB
I know this is probably of topic, but i think might be useful information for people with elderly travelers.

When i arrange for my mom's travel i usually have them send her in a wheelchair as she doesn't speak English and most of the services that this seems to provide is provided for her through out the US. Well except the AC access, but that's included in the airfares i get her anyhow. She get's taken to a gate and then met at connecting gates and ferried to the other gates and she doesn't have to deal with her carry-on.

The first time i had it done, she was connecting via MIA for her LAX-PTY flight. Dad got scared when he went to pick her up at the airport as she was leaving customs in a wheelchair, but now he knows.
Are you saying your mother doesn't need handicapped assistance, but you are getting it for her anyway, due to language issues? Are you referring to the free service that is for physically handicapped people, or is this some other service that you are paying for?
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Old Feb 7, 2010, 6:55 am
  #45  
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Originally Posted by mvoight
Are you saying your mother doesn't need handicapped assistance, but you are getting it for her anyway, due to language issues? Are you referring to the free service that is for physically handicapped people, or is this some other service that you are paying for?
I've discussed this issue w/AA (Customer Service, AC Angels, EXP line...)

The free service (requested by checking the box on the reservation tab) is not exclusively for the use of "physically handicapped" pax; rather it is clearly defined as disability assistance. My 72 yr old father has early stage Alzheimers and while he is physically able to change planes in Dallas; it is a confusing process for him and, as a result, makes my 70 year old mother very anxious. I try to book them nonstop but on those occasions I can't, I request assistance for them.

Last edited by bdemaria; Feb 7, 2010 at 9:44 am
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