Flight Cancelled & Rebooked on another airline
Dec 14, 2007, 9:16 am
#1
Original Poster
Join Date: Sep 2003
Location: Toronto, ON, Canada
Programs: UA 1k, Starwood Platinum, Avis President's Circle, PC Platinum, Hertz President's Circle
Posts: 109
Flight Cancelled & Rebooked on another airline
Last week my flight to and from (bad luck both times) Philadelphia was cancelled. AA rebooked me on United outbound and the following day put me on US Airways to get me back home. My question is whether AA will still provide flight segment/miles credit as the cancellations and subsequent rebooking were on airlines where I could not accure anything to my AAdvantage account.
I know that United does this when they rebook you on other airlines but wanted to know if anyone on this forum has had a similar experience with AA. If so, any advice on who I should contact or what I should do would be appreciated. Thank you.
I know that United does this when they rebook you on other airlines but wanted to know if anyone on this forum has had a similar experience with AA. If so, any advice on who I should contact or what I should do would be appreciated. Thank you.
Dec 14, 2007, 9:20 am
#2
Join Date: Jan 2004
Location: Westford MA - AA PLT, 1.5MM, Lifetime AC, AAdvantage since 1981
Posts: 360
This issue is discussed on this forum frequently, most recently here. The short answer is, no, not automatically. But if you call and ask nicely, they will probably credit you.
Dec 14, 2007, 9:22 am
#3
Join Date: Aug 2004
Location: SAT
Programs: AA EXP BA Gold, TK Gold, Hyatt Globalist, Hilton Diamond, AS 100K, QR PLT, SAS Gold, IHG Spire, AMR
Posts: 5,898
ask specifically for "Original routing credit" and you will get it
Dec 14, 2007, 9:32 am
#4
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
Try reading the Unofficial Users' Guide sticky for links to threads, resources, etc. The phrasing of your request will very likely make a big difference; you are looking for "original routing credit" due to "an involuntary reroute."
Dec 14, 2007, 9:44 am
#5
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,533
Wow! I'm impressed that someone who has been around as long as the OP has never seen this oft-discussed topic or had this experience. Will wonders never cease.
Cheers.
Cheers.