Refreshing upgrade request / seat assignment to reflect status change (consolidated)
Apr 14, 2011, 8:21 am
#46
Join Date: Oct 2006
Programs: LAN, AA, SPG
Posts: 1,965
It seems that most inquiries are about going up in status. I did find a definitive statement in the thread that says if you go from Platinum to Gold to leave the request alone, but then a later post indicated that this may no longer be accurate. Can someone please verify the current policy? I was Plat at the time of the upgrade request and then was downgraded to Gold. Will my upgrade still be processed as if I were a Plat? Having read through the whole (and other) threads I think yes --- but I'm wondering if this has been changed with updates to the system. Thanks!
Jan 8, 2013, 12:54 pm
#47
Join Date: Mar 2001
Location: SNA
Programs: Marriott PLAT
Posts: 248
Given the age of the last post, I was hoping if others had recent data points on whether a phone call requesting a PNR adjustment is still required to update a reservation booked as "GOLD" and since status updated to "PLATINUM" I made that call today, and the first agent stated "the passenger and reservation is noted as Platinum" but unsure if she is just looking at the AAdvantage Account Notation...
Thanks!
Thanks!
Jan 8, 2013, 1:53 pm
#48
Join Date: Feb 2008
Posts: 2,172
It seems that most inquiries are about going up in status. I did find a definitive statement in the thread that says if you go from Platinum to Gold to leave the request alone, but then a later post indicated that this may no longer be accurate. Can someone please verify the current policy? I was Plat at the time of the upgrade request and then was downgraded to Gold. Will my upgrade still be processed as if I were a Plat? Having read through the whole (and other) threads I think yes --- but I'm wondering if this has been changed with updates to the system. Thanks!
Another datapoint: PLT requested an upgrade before becoming EXP. Did not call/do anything. Upgrade processed before check-in, but no stickers were taken out. Reservation always showed the # of stickers required as if it were PLT. My guess is the priority was still PLT, but at the time of processing appropriate process was used based on the current/new status.