AA Changing Procedures to Reduce Delays
Sep 5, 2007, 3:21 pm
#1
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AA Changing Procedures to Reduce Delays
American Airlines has been stepping up its efforts to ease the pain of air traffic delays, The Wall Street Journal's Middle Seat Column reports:
American has decided to sell fewer seats on key flights in key markets during busy travel periods so more empty seats are available to rebook customers who miss connections because of late or canceled flights. That will start with Thanksgiving, Middle Seat columnist Scott McCartney writes, quoting AA executive Dan Garton.
[Full text redacted by moderator]
American has decided to sell fewer seats on key flights in key markets during busy travel periods so more empty seats are available to rebook customers who miss connections because of late or canceled flights. That will start with Thanksgiving, Middle Seat columnist Scott McCartney writes, quoting AA executive Dan Garton.
[Full text redacted by moderator]
Last edited by bollar; Sep 5, 2007 at 5:03 pm
Sep 5, 2007, 4:29 pm
#2
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Sep 5, 2007, 4:38 pm
#3
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American has also improved its reservation system, so that the seat held for a customer with no chance of making a connection will be released for other passengers. In the past, once you had a boarding pass, your seat was blocked. The airline's systems didn't take into account changes like your flight's being diverted to another city, or being delayed so much you had no chance of making a connection.
Anyone want to bet on the timing of the first "I had a boarding pass but they wouldn't let me on...." post?
Sep 5, 2007, 5:03 pm
#4
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This is a duplicate thread, so I'll close it.
