Guardian angels at SFO AC
Jun 29, 2007, 8:36 pm
#1
Original Poster
Join Date: Jan 2005
Location: Seattle, WA
Programs: CO Platinum, AA Gold, UA Premier, Hilton Gold, Hyatt Silver
Posts: 266
Guardian angels at SFO AC
I have nothing but praise for the grace, fortitude and dignity of the entire AC staff at SFO during the past few days. My flight was cancelled two days in a row, and finally one of the angels at the SFO AC got me a seat out to DFW with an upgrade for all of the inconvenience. I am Seattle-based, but living out of a suitcase for the next few weeks. It was wonderful to see how caring the staff in SFO really was.
Thanks again...and I did email your supervisor.
Thanks again...and I did email your supervisor.
Jun 29, 2007, 9:00 pm
#2
Moderator: Coupon Connection & S.P.A.M
Join Date: May 2000
Location: Louisville, KY
Programs: Destination Unknown, TSA Disparager Diamond (LTDD)
Posts: 57,952
Chet is my favorite bartender in the system. ^
Jun 30, 2007, 12:45 am
#3
Join Date: Jan 2006
Location: SFO, CLT
Programs: AA Bonsai EXP (2.9 MM), AS MVPG
Posts: 1,394
The club itself is one of the worst in the system, but the staff is fantastic. Natt, Pilar, and the entire gang are truly fantastic. They are among the key reasons that I stay with AA in United-heavy SFO. They have bent over backwards for me so many times when ops have been disrupted that it's almost silly. I just keep thanking them with smiles, flowers, chocolates and renewals but it never seems like enough.
Jun 30, 2007, 2:56 am
#4
FlyerTalk Evangelist
Join Date: Jun 2005
Location: QLA
Programs: SBUX Gold
Posts: 14,507
^^^^^
(PS - Hey, based on your username, did you leave behind any goodies like pens, mugs, calculators, clocks, and/or samples?
)
(PPS - I agree about the facilities... the men's restroom is so foul smelling that sometimes I go outside
)
(PS - Hey, based on your username, did you leave behind any goodies like pens, mugs, calculators, clocks, and/or samples?
)(PPS - I agree about the facilities... the men's restroom is so foul smelling that sometimes I go outside
)
Jun 30, 2007, 8:59 am
#6
Moderator: Coupon Connection & S.P.A.M
Join Date: May 2000
Location: Louisville, KY
Programs: Destination Unknown, TSA Disparager Diamond (LTDD)
Posts: 57,952
Not sure. If Chet's not there, I usually just get my drink and wander off.
Jun 30, 2007, 9:00 am
#7
Moderator: Coupon Connection & S.P.A.M
Join Date: May 2000
Location: Louisville, KY
Programs: Destination Unknown, TSA Disparager Diamond (LTDD)
Posts: 57,952
Jun 30, 2007, 11:55 pm
#8
Join Date: Jan 2006
Location: SFO, CLT
Programs: AA Bonsai EXP (2.9 MM), AS MVPG
Posts: 1,394
Jul 1, 2007, 12:24 am
#9
Join Date: Jul 2004
Location: NYC
Programs: AA EXP, HHonors Diamond, SPG Platinum
Posts: 147
The bartender at SFO is always great. The staff there is helpful too. The facilities are... less than fantastic, but the customer service makes up for it, in my opinion. (Though I only visit there once every couple of months or so.)
Jul 1, 2007, 7:26 am
#10
Join Date: Dec 2004
Location: sf bay area
Programs: Hilton Gold, Hyatt Diamond, AA Lifetime Gold, Marriott Silver
Posts: 249
Jul 1, 2007, 9:47 pm
#11
Original Poster
Join Date: Jan 2005
Location: Seattle, WA
Programs: CO Platinum, AA Gold, UA Premier, Hilton Gold, Hyatt Silver
Posts: 266
Now our sales reps love to plaster places with pens, pads, etc., but I can't even order them from the catalogue.
Jul 1, 2007, 10:34 pm
#12
Join Date: Feb 2001
Location: SNA/LAX
Programs: AA EXP 4MM
Posts: 1,609
When I used to live in the Bay Area, that AC staff did amazing things. Had the MIA red-eye cancel. They put me on JFK, got somebody to go to the bag room and retag my bags. I made it to STT with my bags and got upgraded as well. Eileen saved me a bunch of times. Flew more out of SFO than SJC even though I used to live in Sunnyvale.
Sure do miss the Bay Area and my old FT buddies.
Sure do miss the Bay Area and my old FT buddies.
Jul 2, 2007, 9:19 am
#13
Join Date: Feb 2007
Programs: AA EXP; Starwood Gold
Posts: 216
Totally concur. Though it isn't much of a lounge, the staff there is off the charts. ^^^ I just got a pack of those positive experience certificates (sorry, I know that isn't the name but I don't have them in front of me) and I think I might just blow the whole set of the SFO AC staff.
(Too bad you can't say the same things about the guys running the metal detector. I fly through there every week, and every time it takes me a half hour to get through security even though there are maybe 10 people in front of me. )
(Too bad you can't say the same things about the guys running the metal detector. I fly through there every week, and every time it takes me a half hour to get through security even though there are maybe 10 people in front of me. )
Jul 2, 2007, 11:30 am
#14
Join Date: Jan 2006
Location: SFO, CLT
Programs: AA Bonsai EXP (2.9 MM), AS MVPG
Posts: 1,394
After AA check-in/kiosks, you are using the security checkpoint to the right, correct? The one to left (shared with UA) is often nuts; the one to the right, which is generally AA only is very quick and has the FC/BC/EXP/PLT/GLD line to further speed things. I am usually in the club in less than 10 minutes after parking at the terminal. If you are also using security to the right then I am either very lucky or this is a clear case of YMMV.
Last edited by TheDudeAbides; Jul 2, 2007 at 4:49 pm Reason: minor grammar fixes
Jul 2, 2007, 11:52 am
#15
In Memoriam, FlyerTalk Evangelist
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,849