Talk about service!
May 10, 2007, 10:25 pm
#1
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Location: TX
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Talk about service!
So I am on flight 1057 from IND to DFW all set in 6A ready for take off as the plane is taxing and getting ready for take-off. All the sudden the captain comes on the PA and states that the plane is returning to the terminal because a first class pax has left behind his wallet and ID cards at the boarding area. So the plane returns short of the gate, a ground attendant drives a little cart next to the plane, climbs up to the cockpit holding a wallet looking object in his hand. Couple seconds later the ground attendant jumps off and drives away while the plane turns around and heads back for take off. About 10 min after take off, once the plane is leveled, walks over to 3E and hands the pax his wallet. All I have to say is "Wow!" The question is, would the plane had returned if the pax was in "y"?
May 11, 2007, 12:43 pm
#2
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May 11, 2007, 1:40 pm
#3
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Boy, that's certainly going above and beyond. Guess it was a slow day in IND.
May 11, 2007, 1:43 pm
#4
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Good to see some classic Hoosier hospitality.
Easier to do in IND I would imagine than it would in DFW, LGA, etc., but a very nice gesture.
Easier to do in IND I would imagine than it would in DFW, LGA, etc., but a very nice gesture.
May 11, 2007, 2:36 pm
#5
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May 11, 2007, 2:42 pm
#6
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Now on the flipside, I was on AA 3480 yesterday from AMA-DFW, and the flight attendant said, "Due to turbulence, the captain said I am to remain seated the entire flight and so I will be unable to serve bevegages. It's really too short anyway." She then proceeded to fall asleep and woke up when the pilot rang the bell and told her to prepare the cabin for landing an hour + later. So much for being on board primarily for our safety. I wish I could sleep on the job.
Personally, I would have terminated her. It was obvious she just didn't want to serve a full plane anything to drink.
Personally, I would have terminated her. It was obvious she just didn't want to serve a full plane anything to drink.
May 11, 2007, 2:58 pm
#7
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Now on the flipside, I was on AA 3480 yesterday from AMA-DFW, and the flight attendant said, "Due to turbulence, the captain said I am to remain seated the entire flight and so I will be unable to serve bevegages. It's really too short anyway." She then proceeded to fall asleep and woke up when the pilot rang the bell and told her to prepare the cabin for landing an hour + later. So much for being on board primarily for our safety. I wish I could sleep on the job.
Personally, I would have terminated her. It was obvious she just didn't want to serve a full plane anything to drink.
Personally, I would have terminated her. It was obvious she just didn't want to serve a full plane anything to drink.
Actually I beleve that some rules exist to that effect in the AE FA handbook. If the flight is under XX minutes, and more than 3/4 full, a service is not possible...yada yada...
I've been on several flights in the Midwest that are designated for a drink service, but if they go out full (as most of them do these days), the FA is under no obligation to complete the service.
May 11, 2007, 3:30 pm
#8
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Actually I beleve that some rules exist to that effect in the AE FA handbook. If the flight is under XX minutes, and more than 3/4 full, a service is not possible...yada yada...
I've been on several flights in the Midwest that are designated for a drink service, but if they go out full (as most of them do these days), the FA is under no obligation to complete the service.
I've been on several flights in the Midwest that are designated for a drink service, but if they go out full (as most of them do these days), the FA is under no obligation to complete the service.
May 11, 2007, 3:54 pm
#9
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I see both sides of the coin whereas the FA might not get through the enitre place for drinks, but the Air Jamaica idea sounds useful. But honestly, does anyone forsee an American carrier doing such things? I really dont considering the amount of money I spent for a cocktail while flying. Its my opinion that they make it up other ways (like great elite phone lines to solve problems).
May 11, 2007, 4:54 pm
#10
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I was on ORD-SDF on May 9, and the captain announced before takeoff that it was gonna be turbulent and therefore no beverages.
May 11, 2007, 4:58 pm
#11
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At least one of their Airbuses were seized by creditors at MIA some month ago (within mins of a sked departure I believe)
So which would you rather have? A carrier which will get you to your destination
or provide food for 30 min flight and you get tothe airport to find your plane isnt going anywhere for days?
mike
Last edited by MIKESILV; May 12, 2007 at 9:08 am
May 11, 2007, 5:55 pm
#12
Join Date: May 2006
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Now on the flipside, I was on AA 3480 yesterday from AMA-DFW, and the flight attendant said, "Due to turbulence, the captain said I am to remain seated the entire flight and so I will be unable to serve bevegages. It's really too short anyway." She then proceeded to fall asleep and woke up when the pilot rang the bell and told her to prepare the cabin for landing an hour + later. So much for being on board primarily for our safety. I wish I could sleep on the job.
Personally, I would have terminated her. It was obvious she just didn't want to serve a full plane anything to drink.
Personally, I would have terminated her. It was obvious she just didn't want to serve a full plane anything to drink.
May 11, 2007, 6:15 pm
#13
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Needlessly accurate. I thought it was someone watching a wee bit too much Court TV. I think the wallet is lost, they go to the gate to get it , the guy in the card was not bringing out a burrito.
May 11, 2007, 11:51 pm
#14
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May 12, 2007, 12:44 am
#15
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Did Mr. Arpey say "Thank you" as they brought him his wallet? 