ARCHIVE: Concierge Key AA Premium Service
#181
Join Date: Aug 2006
Programs: UA 1K
Posts: 78
Just Lucky, I guess
Got off of AA154 on Sunday and was met before customs by CK...weird as my colleague and I are only PLT, and just flew rt on paid, full J (upgraded to F by our corporate travel dept). It was very nice: escort through Customs, security and to the Flagship Lounge.
Last edited by choch345; May 26, 2009 at 6:06 am Reason: Spelling
#182
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,511
Cheers.
#183
Join Date: Aug 2006
Programs: UA 1K
Posts: 78
Did they say that they were CK? They also have Premium Services at some airports (may be the same folks, not sure). We've been met several times at LAX by Premium Services after arriving on international flights and having long layovers. They've offered to drive us to the FL. Of course, we declined as walking is far better than riding, but the offer was nice.
Cheers.
Cheers.
#184
Join Date: May 2009
Posts: 2
Office of the CK
Anyone know whose office the CK programme is run out of ? Nancy Knipp's ? or Rob Friedmans ?
#186
Join Date: Sep 2008
Location: MLB
Programs: AA PLT, Hilton Gold, National EE
Posts: 27
She's also in charge of Premium Services. However, I believe CK is under AAdvantage or Sales, or at least customers can be recommended by sales. I know when I worked at the AA office in Miami, the sales team was in charge of submitting names for the program.
#187
FlyerTalk Evangelist
Join Date: May 2002
Location: NYC, USA
Programs: AA EXP 3MM, Lifetime Platinum, Marriott Titanium, HH Gold
Posts: 10,966
Actually, Premium Services is the umbrella organization at AA for Admirals Clubs, Flagship Lounges, ConciergeKey, and ALL services and programs for premium customers.
Sales might well be in charge of nominating/identifying potential members for CK (since it is largely a revenue-driven nomination), but the actual operation/services are delivered by Premium Services staff.
#188
Join Date: Jan 2008
Location: NYC
Programs: BA, UA, DL
Posts: 201
My CK invitation letter came from Kurt Stache.
#189
Join Date: Sep 2004
Location: NYC
Programs: AA Explat / UA Silver
Posts: 598
ConciergeKey is run out of Premium Services, or at least the ConciergeKey agents are part of Premium Services (which I didn't realize, until an agent whose a friend of mine told me, used to be classified as "management" employees).
Matt
Matt
#190
Join Date: Sep 2006
Programs: AA EXP 2MM, SPG Platinum, Hyatt Platinum, Marriott Silver
Posts: 446
I was moderately surprised when I arrived from NRT at LAX and there was a premium services agent (which turned out to be at the FL later) handing EXP (and presumably F passengers) the FL cards for the AC/FL at LAX to skip the line at the registration desk at the AC. Good thing too, the line actually went out the door that day.
#191
Join Date: May 2008
Location: BOS
Programs: AA EXP
Posts: 23
Welcome to FT, hal8b!
You may want to check out our wiki, which includes information about Elite Status Levels and related topics, like ConciergeKey.
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As most of the posts in hal8b's thread focus on CK, it has now been merged into the consolidated thread on this topic.
/Moderator
You may want to check out our wiki, which includes information about Elite Status Levels and related topics, like ConciergeKey.
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As most of the posts in hal8b's thread focus on CK, it has now been merged into the consolidated thread on this topic.
/Moderator
#192
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SJC
Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum
Posts: 33,511
Cheers.
#193
Moderator: New York City and FlyerTalk Evangelist
Join Date: Sep 2007
Programs: AA PLT, Natl EC
Posts: 10,855
Yes, everyone should please feel free to update the wiki! ^ Everyone has complementary experiences with different aspects of AA and AAdvantage to share!
#194
Join Date: Apr 2007
Location: Orlando, FL
Programs: AA 11MM/EXP/Aairpass, SPG Plat
Posts: 343
Edited to add the math for people who can't divide by two: Spend of 75-100K per year for a couple works out to $37K to $50K per year per person.
Last edited by horseguy; Jun 24, 2011 at 6:25 pm Reason: add explicit math
#195
Join Date: Feb 2000
Location: NYC&RIC-AA LT PLT w/3.9mm
Programs: Ex-BA Silver; Ex-UA Premier
Posts: 1,135
I think the following quote by an AA FA in another thread is relevant to the subject of this thread about CK:
AA has been making a big deal out of the Key members lately. What we all have been finding very strange is that while AA is going out of their way to act like it is a super elite status they aren't really treating them that way on the actual airplane. 3 times last week we received the special paperwork handoff detailing where the key members were and we were all baffled that they were in coach. If someone is giving you that much business why wouldn't you upgrade them if you could, regardless of points? We had a bunch of deadheading FAs sitting in F while the Keys were jammed in the back at crummy seats. Kind of weird. But, if that's how AA wants to do business, who are we to tell them otherwise? We sent them some PEDs and comped them drinks.