Credit where Credit is Due

 
Old Feb 17, 07, 8:31 pm
  #1  
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Join Date: Dec 2005
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Credit where Credit is Due

It is really great when AA front line employees go above and beyond. Yesterday I landed in MIA from LAX and as we taxied in, I had a message from AA that my gf's flight to MIA from LGA was delayed. As I had bought her the ticket they had my contact, and even though she was in F she wasnt entitled to the AC. However, with the 3 hour delay I told her to go up to the AC, give my AAdvantage number and flight I just arrived in at MIA in F - i am a 20 year AC member. The gent at the LGA AC looked me up, and said, please make sure you tell your bf we really appreciate his business and ushered her in. Great job AA
elitetraveler is offline  
Old Feb 17, 07, 8:38 pm
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Join Date: Mar 2004
Location: OKC/DFW
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Thanks for reporting a positive experience. Talk about great customer service.
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Old Feb 18, 07, 8:24 pm
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Join Date: Dec 2006
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That's great-- thanks for reporting it....
Keith Flyer Maven is offline  
Old Feb 18, 07, 8:50 pm
  #4  
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Join Date: Jan 2001
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It's nice, but I would have taken that for granted and not considered it above and beyond. Maybe I've just been spolied by AA!

When my partner was a lowly PLT and we would frequently meet up at ORD to fly out of the country, she was routinely given access to the FL by showing that she and I were traveling together, even before I arrived in ORD. Since she is EXP this year it's no longer an issue.

But I have to admit the message to you was definitely great customer service.
vasantn is offline  
Old Feb 19, 07, 2:46 am
  #5  
 
Join Date: Jan 2002
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Programs: UA 1K (Plt for life), KLM Plt, SAS Diamond, AA Plt for life, Hyatt Diamond for Life
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This might be common at the AC, but not with the Red Carpet Club or elsewhere. So I think the compliment is well deserved.
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