MCI Fallen AC AAngels
Feb 9, 2007, 10:51 am
#1
Original Poster
Join Date: Nov 2005
Location: N. Texas
Programs: AA EXP, Marriott Plat, HHonors Diamond, Avis CHM
Posts: 151
MCI Fallen AC AAngels
I just had a AC AAngel tell me that "I can not process the upgrade because the GA likes to have that control" 
I tell her and show her that the flight is sitting at X7 and she confirms in her system that it is indeed X7 but she "can't do it, of the GA will get mad" Since this encounter the flight has gone to X3 so I go back up to check to see if it has cleared and she tells me that I will have to go and ask the GA. 
Not really worried as I am sure I will still get the upgrade but this seems very unlike the AAngels that I have dealt with in the past.
Every other AC that I have ever been to have AAngels that will make things happen.
Am I just being a spoiled brat EXP or is this out of the ordinary?
I tell her and show her that the flight is sitting at X7 and she confirms in her system that it is indeed X7 but she "can't do it, of the GA will get mad" Since this encounter the flight has gone to X3 so I go back up to check to see if it has cleared and she tells me that I will have to go and ask the GA. Not really worried as I am sure I will still get the upgrade but this seems very unlike the AAngels that I have dealt with in the past.Every other AC that I have ever been to have AAngels that will make things happen.
Am I just being a spoiled brat EXP or is this out of the ordinary?
Feb 9, 2007, 10:54 am
#2
FlyerTalk Evangelist
Join Date: Jun 2005
Location: QLA
Programs: SBUX Gold
Posts: 14,507
I'm betting there was some behind the scenes action and to avoid confrontation (especially at such a small station) they came to some sort of agreement.
This is the type of situation why I have the SFO and AUS ACs on speed dial
This is the type of situation why I have the SFO and AUS ACs on speed dial
Feb 9, 2007, 10:56 am
#3
Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,913
Feb 9, 2007, 11:54 am
#6
Join Date: Oct 2006
Location: ORD
Programs: AA Platinum, HHonors Diamond
Posts: 1,177
Strange, because they are usually quite good in that club. I might have just walked out of the club and gone the 20 feet to the gate and asked there. You could even leave the gate area and walk to check-in because that is only another 20 feet away. It's too bad this happened, because I hate to see a good club get a bad reputation.
/cp
/cp
Feb 9, 2007, 12:38 pm
#7
Join Date: Sep 2006
Location: QDF
Programs: AA EXP (2MM), Marriott Tit
Posts: 1,036
Sounds a lot like RDU. The last time I was there, I had to wait 10 minutes for the "AAngels" to break away from their conversation and be told that (wait for it), "First class has checked in full." 
Feb 9, 2007, 1:48 pm
#8
Join Date: Sep 2004
Location: MSP (and will only fly NWA in re-routes if I HAVE to)
Programs: AA EXP (4.5MM), hotel programs as needed
Posts: 5,800
ORD ACs have feigned deference to the GA's for a LONG time.
AC AAngels have had their wings clipped a long time ago and now the power in most airports resides with the busy (and many times unprofessional) Gate Agents.
AC AAngels have had their wings clipped a long time ago and now the power in most airports resides with the busy (and many times unprofessional) Gate Agents.
Feb 9, 2007, 1:59 pm
#9
Join Date: Jan 2005
Location: Santa Cruz, CA
Programs: AA Executive Platinum 3.2 MM, Hyatt Diamond, Marriott Platinum
Posts: 109
I do about 12 trips a year to MCI and the club has always been great for me, so I'm surprised and sorry to hear you had problems. The AAngels have done amazing things for me at that club to get me home when weather or mechanical delays happen. Many times they have already re booked me before I even arrive to check in. Out of all the "thank you" email I send to AA, MCI must account for about half.
Feb 9, 2007, 2:00 pm
#10
Join Date: Mar 2004
Location: OKC/DFW
Programs: AA EXP/2 MM
Posts: 9,999
I hadn't noticed any wing clipping nor "many times" unprofessional GAs. Glad that in these two cases my mileage has varied.