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Swiss Knights Fondue and Cheese purchase for AA miles master thread.

Swiss Knights Fondue and Cheese purchase for AA miles master thread.

 
Old Dec 3, 2006, 3:01 pm
  #541  
 
Join Date: Jun 2004
Location: NYC
Programs: AA PLT (2MM+); Steerage in most other airline programs; SPG GLD; heckuva guy
Posts: 520
Originally Posted by dogmom11

Action Plan to Get Emmi out of the Dog House…

-Reinstate the web link until the end of the week
or
-Agree to accept certs for entry that are postmarked by end of the week (sans receipts) and give a reasonable time frame for entry/posting…obviously more than 2 weeks
I for one think this would be unacceptable and is simply too short a time period. As, I might add, is the solution proposed by a poster who may or may not be from Emmi (which was posted here), which required submission of all certs and ORIGINAL receipts with a deadline of less than two weeks from now. First off, if (and that's a big if) there is a deadline to submit the certificates with a receipt, then there is no need whatsoever for such a short deadline. Second, if I am to submit my certificates with a receipt, I would want to keep control of the original receipt, in case a dispute arises. For that matter, I would also need time to photocopy all my certificates prior to sending them, again so that I have proof.

Finally, I would contend that for all certificates already entered on their site, no receipt is necessary, as those were submitted prior to Dec. 1. If, for some reason, there was a question of receiving miles for such codes previously entered, I would still argue that a receipt is not required. I have a stack of code certificates that I already entered, and for some of those (not many, but a few) I don't have a receipt. But I complied with the terms of the offer at the time I redeemed those codes, and if I don't receive the number of miles equal to the number of codes I entered, then I will take whatever action is warranted.

Goph
gopherblue is offline  
Old Dec 3, 2006, 3:38 pm
  #542  
 
Join Date: May 2004
Programs: Various Programs of Interest & LT Collector.
Posts: 1,483
Well - The emmi web site and post here has really left me out as a customer.

It clearly is not right.....

Well - Its about time to file a dispute with my credit card company with the associated screen shots of thier mid term web site Terms and Conditions. There were 3 different ones now. The initial just linked to AA T&C, then a single pager on the emmi web site, and now the new one.

Lets see how the distributors feel when they are asked to give the money back. In turn I'm sure the distributors will not be too happy with Emmi either.

I'll also be contacting all the distributors I can to complain that a supplier of thier is not honoring a promotion that is clearly on the package and still being distributed and sold.

This could get really messing for Emmi and depending on how much this bothers people could severly impact how comfortable distributors and customers are at using Emmi in the future....
TravelGuy1965 is offline  
Old Dec 3, 2006, 4:09 pm
  #543  
 
Join Date: Jul 2006
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OMG, left this board a few days and this stuff happens?!

While I didn't buy as much as the rest of you, I still bought $100 worth of Swiss Knight cheese wheels; some of them I haven't opened them yet!! And finding these things in L.A. wasn't so easy!

Added to the fact that they weren't so clear cut on "0" or "O" from the start, they should at least give several more weeks for these things to clear! Not even an advance warning is just outrageous!

Besides, they are potentially losing customers by this. I actually love the stuff, and I was more than willing to start buying these over the Laughing Cow product. But if they aren't going to keep their end of the deal, why should I start become a loyal customer to theirs?

The consolation Swiss Army Knife sounds also pretty cheap to me. They'd better be the good Victorinox ones!!

Last edited by kebosabi; Dec 3, 2006 at 4:15 pm
kebosabi is offline  
Old Dec 3, 2006, 4:19 pm
  #544  
 
Join Date: Jul 2005
Posts: 885
Originally Posted by TravelGuy1965
Well - Its about time to file a dispute with my credit card company with the associated screen shots of thier mid term web site Terms and Conditions. There were 3 different ones now. The initial just linked to AA T&C, then a single pager on the emmi web site, and now the new one.
Disputing with your credit card may be a YMMV situation... this isn't exactly the same thing, but over on FatWallet, I've read situations where people lost disputes with their credit card due to rebate situations or special promotions. Essentially, your credit card company may try to argue (and I don't agree with this), that you actually did get the product you paid for -- the cheese. Report back your results, though!
rbessler is offline  
Old Dec 3, 2006, 4:21 pm
  #545  
 
Join Date: Jun 2004
Location: NYC
Programs: AA PLT (2MM+); Steerage in most other airline programs; SPG GLD; heckuva guy
Posts: 520
I will say this: If they do the right thing, I will continue to buy the fondue. I tried it as a result of this offer, and would continue to buy it (and recommend it to others) if they honor the commitment they made.

Last edited by gopherblue; Dec 3, 2006 at 4:29 pm
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Old Dec 3, 2006, 4:33 pm
  #546  
 
Join Date: Aug 2003
Posts: 2,402
redacted

Last edited by shoodawg; Jan 12, 2009 at 8:22 pm
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Old Dec 3, 2006, 4:42 pm
  #547  
 
Join Date: Apr 2006
Location: New York City/NY22
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Originally Posted by dogmom11
Thanks for reopening...here's my 2 cents, please add/delete/critique as only you guys can!

Action Plan to Get Emmi out of the Dog House…

-Reinstate the web link until the end of the week
or
-Agree to accept certs for entry that are postmarked by end of the week (sans receipts) and give a reasonable time frame for entry/posting…obviously more than 2 weeks
-Instruct sales managers, reps, wholesalers, stores, (and
Amazon.com) to remove stickers from packages & promos from stores
-Email everyone who has submitted codes with instructions for entry/submission of remaining codes.

The types of folks attracted to this promo (and who have or will submit their email addresses) have qualities that many (especially those selling on the internet) marketers will pay a premium for: passion for travel, relative affluence/intelligence, promotional savvy and are certainly ‘early adopters/first movers’. Emmi would be wise to retain/use this list in the future as well as to share (for a fee) with other brands to offset the cost of honoring this promotion in its original entirety.
Superb points, but let me ask this:
If we were all assured that mailing in the coupons would result in full credit of miles, who would not prefer to send in the coupons rather than enter the codes?
Attention Emmi, if you are reading this: If you extend the promotion date and allow redemption of coupons by mail, I will buy 2,000 more packages of Swiss Knight and donate the entire lot to charity, as I did with my previous purchase. (All of it went to feed the poor.)
Landing Gear is offline  
Old Dec 3, 2006, 4:45 pm
  #548  
 
Join Date: Apr 2006
Location: New York City/NY22
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Posts: 5,285
Originally Posted by shoodawg
I have received an email from Emmi (USA) stating that miles for all codes entered prior to December 1 have been submitted to AA for processing.
I, too, got such an e-mail, but no one on this thread seems to have gotten any miles.

Let's write AA at the e-mail address on the orderaamiles.com site: [email protected]
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Old Dec 3, 2006, 4:49 pm
  #549  
 
Join Date: Aug 2003
Posts: 2,402
redacted

Last edited by shoodawg; Jan 12, 2009 at 8:22 pm
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Old Dec 3, 2006, 5:22 pm
  #550  
 
Join Date: May 2004
Location: Los Angeles
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Does anyone think we really have to refrigerate this cheese? I have about 50 lovely silver wedges left (all different colors on the front) that would look lovely hanging from a Christmas tree...

I noticed the expiration date is almost a year from now.
Hanlgt is offline  
Old Dec 3, 2006, 5:40 pm
  #551  
 
Join Date: Nov 2004
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Originally Posted by Blumie
Maybe they're going to try to screw you, in which case you can start panicing and hyperventilating again; but maybe they'll come around and do the right thing.
Come on Blumie! The only exercise I get is from jumping to conclusions.

I also have purchased a large amount of cheese.

I will wait until the Emmi site is updated Monday.

However, I think the requirement of keeping the receipt is not reasonable.

I believe we will all get our miles, if the cheese was purchased prior to December 1. I spoke with Daniel a few weeks ago about the promo, and I trust him.
Bikeguy is offline  
Old Dec 3, 2006, 5:54 pm
  #552  
 
Join Date: Dec 2003
Location: San Francisco
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Posts: 449
Originally Posted by Hanlgt
Does anyone think we really have to refrigerate this cheese? I have about 50 lovely silver wedges left (all different colors on the front) that would look lovely hanging from a Christmas tree...

I noticed the expiration date is almost a year from now.
The folks at Albertson's said 'no' and that similar items are often displayed on the floor. I used the bulk of mine in gift baskets for clients, friends and family with the majority of them being shipped long distances. The ingredients (no soybean oils or other crud that's in most gift basket cheeses), variety and taste are much better than similar products, so I will definitely be a repeat 'bulk' customer if they honor their commitment. FWIW, I've actually been to Gruyere and was delighted to find a delicious 'portable' product to take along on trips, as well as to give to friends.
dogmom11 is offline  
Old Dec 3, 2006, 5:57 pm
  #553  
 
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delete

Last edited by Bikeguy; Dec 3, 2006 at 7:18 pm
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Old Dec 3, 2006, 6:04 pm
  #554  
 
Join Date: Apr 2006
Location: New York City/NY22
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Posts: 5,285
Originally Posted by Bikeguy
I don't think this is the way to get the offer extended.

Threaten to purchase 4000 units, which wholesale for around $8000, so they can pay AA 2 to 2.5 cents per mile, costing them $40,000 for your miles alone. Your batch would cost EMMI $32,000.

While donating the food to charity is noble, I think you are just scaring EMMI more.
I believe we have a misunderstanding. No one is making threats.

What I intended by my message was that if Emmi decided to do the right thing and in addition, extended the offer both by date and by redemption method, that in return for this gracious act, I would buy 2,000 units of their product and give it to charity. (Incidentally, it would cost me more than $2.00 per unit.)

It is easy to see the positive PR value of such a gesture.
Landing Gear is offline  
Old Dec 3, 2006, 6:09 pm
  #555  
 
Join Date: Jul 2005
Posts: 885
(edited out)
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