Feb 16 AA#818 ORD-BOS

Old Feb 22, 06, 9:36 pm
Original Poster
Join Date: Aug 2005
Location: BOS
Programs: AA EXP, Hyatt Diamond, SPG Platinum
Posts: 423
Feb 16 AA#818 ORD-BOS

Dear Mr. Gabatta:

Our manager in Chicago was concerned and asked us to follow up with you regarding your flight with us on February 16. We can understand how frustrating that trip must have been. We are very sorry for all the difficulties you encountered when flight 818, unexpectedly, returned to the airport.

I'm sure you already know, but not long after taking off from Chicago, our cockpit crew became concerned with a potential problem associated with the aircraft's left-hand engine's compressor. As a result, the decision was made to return to the airport so our specialists could take a look at the situation. Once evaluated, it was determined the aircraft would be taken out of service for repairs. While our personnel made the aircraft substitution as quickly as possible, we realize your important travel plans were disrupted. I am truly sorry.

In appreciation for your patience, we've added 8,000 Customer Service bonus miles to your AAdvantage® account. You should see this mileage adjustment in your account very soon, and you can view this activity via our web site, www.aa.com. I hope this gesture of goodwill helps restore your confidence in us.

Your loyalty is important to us and I would like to assure you that we are committed to getting you to your destination as planned. Sometimes, as on February 16, flights won't operate as planned but our goal is to keep those times to a minimum. I know your next trip with us will go much more smoothly than this one did. We will look forward to welcoming you aboard soon.
Gabatta is offline  
Old Feb 22, 06, 9:41 pm
Join Date: Dec 2002
Location: Chicago
Programs: AA EXP; Hyatt Diamond
Posts: 246
What a nice form letter!

Got the same letter. Differences: flight #, reason, and we only got 7thd miles when our LIH bound 757 returned to LAX. Did your pilot also WILDLY underestimate how long it would take to burn off the fuel to get to max landing weight?

The funniest thing about the letter is the notion that we already know the reason for turning around. The writer is obviously not familiar with the poor communication abilities common to most AA pilots IMHO.
jockdAAddy is offline  

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