March 1st Mileage Reset Question

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Feb 15, 2006, 1:46 pm

#16

andrzej

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Join Date: Jun 2002

Location: Siesta Key

Programs: AA EXP-1.6MM, Hilton Diamond, ManU & Chicago Bears #1 Fan

Posts: 9,697

Quote:

Originally Posted by chrisw

Flailey, on that call were you talking to reservations (plat desk) or AAdvantage customer service? I believe for partial-credit for stickers you need to call AAdvantge, and I don't believe that AAdvantage customer service can book reservations.

post #10

Feb 15, 2006, 1:54 pm

#17

Flailey

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Join Date: Nov 2005

Programs: All of 'em

Posts: 683

Quote:

Originally Posted by chrisw

I was transferred to an AAdvantage CSR twice. One said something like "we never make exceptions on this" or similar after appearing to go talk to a supervisor. Very odd.

Feb 15, 2006, 2:07 pm

#18

chrisw

Join Date: Nov 2004

Location: Arlington, VA

Programs: UA 1K

Posts: 1,013

Quote:

Originally Posted by andrzej

post #10

Yes, andrzej, I did see post #10. I now understand from Flailey's post #17 that he was transferred to the AAdvantage CSR. However, the way I interpreted post #14 is that the CSR whom he asked about partial sticker credit had some knowledge that he had just booked thousands of dollars of travel. (Giving Flailey the benefit of the doubt that he didn't say something silly like "Hi, AAdvantage CSR, I just dropped 3k with your airline, now please give me some stickers"

Feb 16, 2006, 9:17 am

#19

Flailey

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Join Date: Nov 2005

Programs: All of 'em

Posts: 683

Quote:

Originally Posted by chrisw

I dunno, I assumed when you're talking to those guys they can see your record on the screen of what activity you have, ticketed reservations, etc... perhaps I'm mistaken.

Feb 16, 2006, 9:23 am

#20

brp

FlyerTalk Evangelist

Join Date: Mar 2004

Location: SJC

Programs: AA EXP, BA Silver, Hyatt Globalist, Hilton diamond, Marriott Platinum

Posts: 33,527

Sometimes it's so hard...other times it's so easy.

Flew BOS-DFW-SFO due to Boston Blizzard Reroute. The upgrade stickers for my fiancee came, improperly, from my account. We both called...take them from her, put mine back. Took from her, mine hadn't appeared. Called again. Now, I got two sets back...the three I was supposed to get, plus 3 more. Sometimes just the luck of the draw...when you least expect it.

Cheers.

Feb 16, 2006, 12:56 pm

#21

JDiver

Moderator: American AAdvantage

Join Date: May 2000

Location: NorCal - SMF area

Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis

Posts: 62,948

Wouldn't it be better to call AFTER March 1 for the partial sticker credit?

Better yet, get the brp luck on your side...

Feb 22, 2006, 8:05 am

#22

g33kgrl

Join Date: Sep 2005

Programs: AAdvantage: PLAT (300K lifetime and counting)

Posts: 171

Woohoo!!! I called this morning and got 2 stickers for my 5448 miles with no hassle. These are my first ones ever. I'm loving FT.

Feb 22, 2006, 8:23 am

#23

Robert

Join Date: Feb 2004

Location: Washington, D.C.

Posts: 535

I called the AAdvantage Customer Desk a few days ago to inquire about partial upgrade credit on a “prorated” basis, but the maximum they allow is 2 stickers; even though my Miles Towards Gold/Platinum/Executive Platinum Upgrades is at 57,562. The agent was nice and tried getting me 3 but he said they could give out two “complimentary” upgrades. He also mentioned how seemingly difficult it was to even input the two complimentary sticker upgrades into my account. He placed me on hold for a few minutes, came back, and the stickers were posted to my account instantaneously. Thanks AA!

Cheers,
Robert