Mailing address for baggage claim
Oct 24, 2005, 12:18 pm
#1
Original Poster
Join Date: Aug 1999
Location: South of STL
Programs: AA-EXP 3 Million Miler, HHonors Diamond (old school) Hertz Presidents Circle, CO-MM, now done.
Posts: 284
Mailing address for baggage claim
I need to send AA a claim for damaged luggage, with receipts, they keep replying via e-mail that receipts are needed, and I don't have a scanner.
Anyone have a physical address?
Anyone have a physical address?
Oct 24, 2005, 12:41 pm
#2
Join Date: Sep 2004
Location: MSP (and will only fly NWA in re-routes if I HAVE to)
Programs: AA EXP (4.5MM), hotel programs as needed
Posts: 5,800
Easiest solution would be to take the paperwork (copies) of the receipts and baggage claim and head back to your friendly airport! I see you are STL .. that would be the simplest solution! Let them take care of it!
I guess the next question I have is WHY did you have the bag repaired?? In all cases (I lost count) where AA damaged/destroyed by luggage I simply took the empty bag back to the airport with the claim paperwork and said 'HERE Fix it!' and they did! Granted I was sans bag for a while (but as an EXP you gotta think of luggage as an expendible investment and have a couple of extra bags!).
In several cases, the damage was so severe I got a brand new bag! I have never had a complaint with AA Baggage repair .. I just let THEM take care of all the details!
I guess the next question I have is WHY did you have the bag repaired?? In all cases (I lost count) where AA damaged/destroyed by luggage I simply took the empty bag back to the airport with the claim paperwork and said 'HERE Fix it!' and they did! Granted I was sans bag for a while (but as an EXP you gotta think of luggage as an expendible investment and have a couple of extra bags!).
In several cases, the damage was so severe I got a brand new bag! I have never had a complaint with AA Baggage repair .. I just let THEM take care of all the details!
Oct 24, 2005, 1:34 pm
#3
FlyerTalk Evangelist
Join Date: May 2001
Location: South Bend, IN
Programs: AA EXP 3 MM; Marriott Bonvoy Lifetime Titanium Elite
Posts: 18,561
I generally find it easier to check my bags if I want them to end up in baggage claim. Mailing them is just much more expensive and, let's be honest, no more reliable than airline baggage handling. 
