Something going on I don't know about?

 
Old Oct 22, 05, 8:25 pm
  #1  
Original Poster
 
Join Date: Aug 2003
Location: London, UK
Programs: AA EXP 1MM, HH Gold, dirt loads of places.
Posts: 1,657
Something going on I don't know about?

I've never encountered this before. I've spent around 30-something minutes on hold for the EXP desk, without an answer.

Now, if they're all busy dealing with something important, then I shouldn't get grumpy. Otherwise, who knows?

Still on hold.
chartreuse is offline  
Old Oct 22, 05, 8:33 pm
  #2  
rhl
 
Join Date: Mar 2005
Location: NYC
Programs: 2m miler, PLT for life
Posts: 225
I've noticed it too lately. The past 3 times I've called it's been 5-10 minute waits for an agent. Maybe it's Wilma related?
rhl is offline  
Old Oct 22, 05, 8:35 pm
  #3  
Original Poster
 
Join Date: Aug 2003
Location: London, UK
Programs: AA EXP 1MM, HH Gold, dirt loads of places.
Posts: 1,657
To answer my own question, it was Wilma. Got through after another 10 mins, asked for YM to release 2 seats to C, put on hold, told "sorry, that's been denied."

To be honest, I didn't hold out much hope of getting a break in the middle of a crisis, but one has to ask.

Just hope that everybody caught up in the irregular ops gets home OK.
chartreuse is offline  
Old Oct 22, 05, 9:07 pm
  #4  
Suspended
 
Join Date: Jan 2001
Location: NYC (but temporarily MIA)
Programs: AA EXP/3MM
Posts: 29,628
Originally Posted by chartreuse
asked for YM to release 2 seats to C, put on hold, told "sorry, that's been denied."
Same experience yesterday; my batting average fell from 1.000 to .750!
vasantn is offline  
Old Oct 22, 05, 9:28 pm
  #5  
FlyerTalk Evangelist
 
Join Date: Jun 2000
Location: Benicia CA
Programs: Alaska MVP Gold 75K, AA 3.8MM, UA 1.1MM, enjoying the retired life
Posts: 31,210
Originally Posted by chartreuse
I've never encountered this before. I've spent around 30-something minutes on hold for the EXP desk, without an answer.
I called this afternoon and was answered on the first ring. Wonder if there's some glitch in their phone system?
tom911 is offline  

Thread Tools
Search this Thread